Canon Waste Toner and Empty Toner Containers – The Definitive Answer

Posted January 8th, 2016 at 5:52 pm.

We have received many questions about the disposition of waste toner containers, and the Canon techs have been giving out inconsistent information.  After a number of meetings and conversations, this is the definitive answer.

For most models:

  1. Always have a new, empty Waste Toner container on hand.  These can be ordered from the canon supply line.
  2. When the copier tells you the bottle is full, replace it.  Then:
    • If you have a black and white copier, you should tightly cap and throw away the full bottle.
    • If you have a color copier, you should place a service call to have it picked up OR give it to the tech next time he comes by to resolve a problem.

For the 6000 models (GSSW 1st fl/Park 2nd fl and 3rd fl)

These require a technician to replace the bottle.  Call as soon as the copier alerts that the waste toner is nearing capacity; the copier will stop functioning if the bottle becomes completely full.  You do not need to stock a new bottle, the tech will bring one.

If you try to follow these instructions and receive contradictory information, please take the name of the person you are speaking with and send an email to detailing what you tried to do, what you were told, who you spoke to and when.  We will follow up with Canon.

Empty toner bottles can be thrown away.  The plastic is recyclable, but I am not clear if our recycling service can recycle bottles with toner residue.  We do not recommend you try to rinse or clean the bottles — it isn’t hazardous, but will make quite a mess and toner is very difficult to remove from clothing.

Please don’t send either empty toner bottles or full waste toner containers to LITS or to Paul Vassallo.

For more information on supplies, see  If you have trouble with this or have questions with anything related to your copier or Canon’s service, please let us know (via the Help Desk) and we will be happy to assist.

Filed under: Announcements by Amy Pearlman

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