Resolved: Internet Connectivity Issues

Posted July 18th, 2017 at 9:41 am.

Updated 7/18/17 4:30 p.m.

At 9:20 a.m. today we had a 20-30 second power disruption in the Canaday server room. Specifically, the UPS (power supply) hit the current limit on 2 of the 3 input legs and transferred to emergency bypass to protect itself. The event then cleared and the UPS restored to normal service automatically. During the event the equipment powered by they UPS either lost all power and rebooted or suffered a power sag and became unresponsive.

The majority of the systems rebooted recovered on their own. A few; some network switches, parts of the wireless network, the new back systems, TripodClassic; required manual intervention. All services were restored to normal operations by 11:00 a.m.

Facilities and our electrical contractors jointly investigated the issue, but were unable to locate any damage or any likely source of the event.

LITS will continue to monitor the situation.

Updated 7/18/17 11:15 a.m.

Internet connectivity and all College sites are now functioning normally. This morning’s issue was caused by a power incident. LITS will be doing maintenance on various systems throughout the day; please report any issues to the Help Desk.

Updated 7/18/17 10:30 a.m.

Wired connections are now working as expected; LITS is still investigating issues with wireless connectivity. Community members may continue to experience connectivity issues with individual College systems including Tripod classic. We will continue working to resolve these, and will continue updating as we know more.

Community members have reported trouble connecting to the internet, and/or to email this morning. LITS is investigating the issue and will update with new information as it becomes available.

Contact the Help Desk with questions: 610-526-7440.

Filed under: Announcements,System Status by Melissa Cresswell

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