Library & Information Technology Services Blog

'System Status' Archive

Password Resets and Account Provisioning Unavailable 6/20 & 6/21

Posted June 5, 2020

Password resets and account provisioning will be unavailable on Saturday, 6/20 and Sunday, 6/21. Our identity management vendor will be performing necessary maintenance during this time. If you have questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Upcoming Zoom Changes: June 17

Posted June 4, 2020

Starting on June 17, we will initiate two changes to the College’s institutional Zoom account. Though these changes will begin on that date, it may take several days for them to be applied sitewide. These changes should fix issues that some community members have experienced with the way that personal Zoom accounts merged with our […]

BIONIC Unavailable 6/2 noon-1pm

Posted June 1, 2020

PeopleSoft will be unavailable on Tuesday, June 2 from noon – 1:00 p.m. All BIONIC services will be unavailable to both Haverford and Bryn Mawr. LITS will be performing emergency maintenance during this time. Please contact the Help Desk, 610-526-7440 or help@brynmawr.edu with any questions.

Moodle: Unavailable 9-10am on 5/27

Posted May 26, 2020

Moodle will be unavailable from 9:00 a.m. until 10:00 a.m. on Thursday, May 27. LITS will be performing emergency maintenance during this time. Duo will be re-enabled on Moodle after this work is complete. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Students: Migrate Files Saved in Adobe Creative Cloud before July 6

Posted May 15, 2020

As you may know, Adobe provided temporary at-home access to students so that they can continue to access Creative Cloud software remotely. Included in this was the temporary ability to save work online in Adobe’s Creative Cloud storage. Follow these instructions to migrate your files before July 6. LITS is not able to retrieve files […]

Planned Moodle Upgrades

Posted May 14, 2020

In order to ensure our Moodle site is able to support planned and potential online teaching and learning needs, we will be performing our annual upgrade in stages this summer. Weekend of May 17 Moodle will be moving to Duo at this point, but we will not be making any other changes in order to ensure service […]

RESOLVED: Intermittent Problems Logging in to Email

Posted May 13, 2020

Update, 5:20pm: This issue has been resolved. Please report any lingering problems to the Help Desk. Starting this afternoon, some community members have experienced issues logging in to Webmail. Microsoft is aware of the issue and is working to resolve it. In the meantime, if you use the full Outlook email client or the Outlook […]

Zoom 5.0 Upgrade

Posted April 30, 2020

Zoom has announced a planned system-wide upgrade over the next month. This upgrade involves the Zoom Client software installed on your hard drive. It includes some new features, but the biggest change will be a shift to GCM encryption, which Zoom will turn on globally on May 30. You can manually upgrade now to start […]

Reminder: Routine System Maintenance Wednesday 6 pm – midnight

Posted April 21, 2020

Routine system maintenance will occur tomorrow (Wednesday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Reminder: Routine System Maintenance Thursday 6 pm – midnight

Posted April 15, 2020

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Resolved: Access to Internet from On-Campus and Remote Desktop

Posted March 25, 2020

Updated 3/26/20 at 3:46pm: This issue is resolved. Please contact the Help Desk to report any connectivity issues. Updated 3/25/20 at 3:50 pm: This issue was caused by a Domain Name Server external to Bryn Mawr and is affecting ours and others’ connectivity. We have resolved it locally, but it may take some time before […]

Reminder: Routine System Maintenance Thursday 6 pm – midnight

Posted March 25, 2020

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

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