Author: Katie Surkin

RESOLVED: Tripod Unavailable

Update, 9:25am: Tripod is once again available to community members. Please get in touch if you are having any lingering issues.

Starting this morning, community members have been able to access Tripod, the library catalog. While it’s unavailable, patrons will be unable to do things like search for books or articles, access their patron records, or place holds. We are actively looking into the issue and getting in touch with our vendor. We don’t have an estimated time for when things will be back up and running, but we’re working to get things resolved as quickly as possible.

Please contact the Circulation Desk with any questions: circulation@brynmawr.edu.

 

Update: Some Trouble with Accessing College Services (including email and Zoom)

Updated 4/19/24 9:10am

We believe the issue has been identified and resolved. It will take ~1 hour or so for accounts to become accessible again. Please let us know if you continue to experience issues accessing Bryn Mawr College services.

This morning, some community members have reported issues accessing their email and Zoom. LITS is actively looking in to the issue and working to fix it as quickly as we are able.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

RESOLVED: Wired Network in Dalton is Unavailable

Update, 4:50pm: All networks in Dalton are once again available. Please contact the Help Desk to report any lingering issues.

The wired (ethernet) network in Dalton is currently unavailable. We are actively looking into the issue and will work to resolve things as quickly as we are able. The wireless network is still working without any issues.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Intermittent Network Outages in Dalton TONIGHT, 4/12

Starting around 4pm this evening, LITS staff will be working to replace outdated networking equipment in Dalton. While the work is being done, there may be some brief, intermittent network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: All Campus Phones Out Of Service

Update, 10:50am: Phone service has returned to normal. If your phone is still not working, please reboot it. If you need any assistance with that or need to report any lingering issues to the Help Desk.

This morning, the campus phone network went down unexpectedly and community members are unable to use their campus telephones to make or receive calls. Network technicians in LITS are actively working to assess and repair the issue as quickly as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu.

Warning: New Phishing Attempts, 4/8

Another day, another new set of phishing messages. One warns community members that, unless quick action is taken, their account will be deleted. The other offers a fake job opportunity. Both of these messages use some Bryn Mawr branding and ask the recipients to click on a link and fill out a form. Both of these are scams.

Do not respond to the email, click on any links, or fill out any forms.

Please feel free to delete these messages. If you clicked on these links or if you’ve filled out either of these forms and have given your information to the phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

 

RESOLVED: Emergency VPN Maintenance, TODAY at 9am – 12pm

Update, 10:48am: The patch has been applied and the VPN is back up and running. Please contact the Help Desk with any oddities or lingering issues.

A new security patch has been released for the VPN and LITS needs to install it as soon as possible to help ensure the security of our network. The VPN will be unavailable starting at about 9am. We will get everything back up as soon as we are able.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

 

RESOLVED: Intermittent Phone Issues in Old Library (including Carpenter Library)

Update, 11:30am: All phone issues have been resolved. Please report any lingering issues or oddities to the Help Desk.

This morning, community members began experiencing intermittent phone issues in Old Library, including Carpenter Library. LITS is working on getting phones fully back in service as quickly as possible. Thank you in advance for your patience.

Please reach out to the Help Desk with any questions: help@brynmawr.edu

RESOLVED: Wireless Network in Old Library (including Carpenter Library) Unavailable

Update, 4/3 at 9:20am: Internet access in Old Library and Carpenter Library has been restored. Please report any lingering issues to the Help Desk.

This morning, the wireless network in Old Library (including Carpenter Library) stopped working. LITS is working to diagnose and resolve the issue as quickly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Reminder: How to Fix Broken Webmail Bookmarks

After the authentication changes for Office 365, Webmail users may have noticed that their email bookmarks are no longer working properly. On personal computers or non-public College computers, community members can choose to update their bookmarks or navigate to Webmail directly by typing “webmail.brynmawr.edu” into your address bar.

If you are using a public computer, like those in each of the libraries, you will need to navigate directly to webmail. The links in the web browsers will be updated when the labs are refreshed this summer.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Display Name Inconsitencies and Self-Service Password Resets Unavailable

LITS is working on a couple of open issues following the change to our new account management system, Rapid Identity.

Two issues you may notice are:

      • Self-Service password resets are unavailable. Please contact the Help Desk if you need to have your password reset.
      • The way that names display in College services may be incorrect or inconsistent.

Thank you for your patience while we work with our vendor to address these issues.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.