We recently discovered a configuration error that caused Panopto to archive recordings too early. Normally recordings are only archived if they haven’t been viewed in three years. Recently this error caused Panopto to archive recordings created and viewed as recently as a few months ago.
NO CONTENT HAS BEEN LOST. Panopto’s archiving process only puts recordings into a kind of “cold storage” state: you can still see them, but you must “restore” or unarchive them in order to view or edit them, and the restoration can take up to two days.
We have fixed the error that caused the problem and are working with Panopto to find a way to globally restore all recordings that should be available (i.e., everything but recordings that have not been viewed in the past three years). In the meantime, we thank you for your patience and ask that you please manually “restore” or unarchive recordings you need.
If you have any questions or concerns, please contact the Help Desk (610-526-7440, firstname.lastname@example.org).