Library & Information Technology Services Blog

'Announcements' Archive

Brief Interruption to Scanning on Canon Copiers 5pm Today

Posted October 23, 2020

Scanning functionality on Canon multi-function machines will be interrupted briefly today (October 23) at 5:00 p.m. LITS will be re-starting the scanning service on the server in an effort to resolve a problem with a particular machine on campus. Contact the Help Desk with questions: or 610-526-7440.

Updated: “Daily Briefing” Emails from Microsoft

Posted October 23, 2020

Updated 10/23 at 9:30 a.m.: LITS will disable this feature for all Bryn Mawr College community members effective Monday, October 26. It may take a day or two before the change takes effect across our system. —- Some Bryn Mawr community members may have started to see “Daily Briefing” emails appear in their inboxes. This […]

RESOLVED: Trouble Calling Campus Phone from Off-Campus Numbers

Posted October 19, 2020

Updates, 10/20 at 8am: As of this morning, community members should once again be able to make and receive off-campus calls. We are still waiting for information from our vendor about what went wrong yesterday. Thank you for your patience while our vendor worked to resolve this issue. Please report any lingering issues to the Help […]

BIONIC Unavailable 10/31 8am-noon

Posted October 16, 2020

All Bionic services will be unavailable to both Bryn Mawr and Haverford from 8:00 a.m. until noon on Saturday, October 31. LITS will be performing necessary maintenance at this time. With any questions, please contact the Help Desk at 610-526-7440 or

Reminder: Complete the Information Security Education Program by 11/1

Posted October 15, 2020

The Bryn Mawr College Information Security Education Program launched on October 1. College community members are responsible for completing the program by November 1, 2020.   To begin, go to and enter the temporary password you received in your launch email.                   The first time you log in, you will be prompted to reset your […]

Account Closures for Graduating Students

Posted October 14, 2020

As the end of the fall semester approaches, please be aware of the following information about account closures for graduating students: Contact the Help Desk with questions: or 610-526-7440.

Reminder: Routine System Maintenance Thursday 6 pm – midnight

Posted October 14, 2020

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: Please contact the Help Desk with questions,, 610-526-7440, or

RESOLVED: Problems connecting to VPN

Posted October 13, 2020

Updated 10/13 at 3:40pm: We have restored access to the VPN and all connections appear to be going through as normal. Thank you for your patience as we chased down and worked through this issue. Please report any lingering problems or questions to the Help Desk. Updated 10/13 10:30am: Rebooting the VPN did not resolve […]

ASR Captions Now Enabled by Default for Panopto Recordings

Posted October 9, 2020

Prior to Oct 9, automatic speech recognition captioning was available for Panopto videos, but video creators had to manually request it on a video-by-video basis. From now on, ASR captions will be automatically added to all uncaptioned videos created in or uploaded to Panopto. Creators can remove ASR captions from a video by clicking Settings […]

Assignment conversion to PDF in Moodle disabled at 9pm on Oct 7

Posted October 7, 2020

LITS has been trying to diagnosis and fix the problem causing Moodle to crash intermittently. Our research and testing has identified the PDF converter, which converts Assignments submitted in file formats other than PDF (e.g. Word docs, JPGs, etc.) to PDF so that they can be annotated within Moodle, as a likely contributor. We disabled […]

New Zoom Feature: Ability to Add Language Interpreters

Posted October 7, 2020

Zoom has recently added an option for language interpretation to Meetings and Webinars. Hosts can now designate participants as interpreters, who will provide translation through additional audio channels. If interpreters are added to a meeting or webinar, participants can then choose which audio channel they wish to hear. (Please note that Zoom does not provide […]

Problems Accessing Moodle

Posted October 5, 2020

Moodle was briefly unavailable a few times over the weekend. We are continuing to investigate the cause of the issue and will provide more information when we have it. Contact the Help Desk with questions: or 610-526-7440.

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