Library & Information Technology Services Blog

'Announcements' Archive

Reminder: Routine System Maintenance Thursday 6pm – midnight

Posted January 13, 2021

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Duo Update for U2F Security Keys 2/1/21

Posted January 11, 2021

Effective February 1, 2021, Duo will be making an update that affects anyone using a U2F security key (such as a Yubikey that you may have purchased yourself – NOT a security token from LITS) to authenticate. If you use a U2F security key to log in, you will see a message in the Duo Prompt […]

Campus Network Outage TODAY 1/8, 5pm -5:30pm

Posted January 8, 2021

The fiber optic cables providing internet access for the campus are damaged and need to be replaced immediately. The Campus will be without internet access from approximately 5:00pm – 5:30pm today while LITS completes the repair. The outage will also affect off-campus access like the College VPN, using the MiCollab app for telephone services, and […]

Financial Edge Unavailable, Friday 1/8 9am – 12pm

Posted January 7, 2021

Financial Edge will be unavailable on Friday, January 8 from 9:00 a. m. until noon.  LITS will be performing necessary year-end maintenance for the system during this time. If you have any questions, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Upgrade Your Zoom Apps to Access Feature Improvements

Posted January 4, 2021

Zoom released a major update to its desktop and mobile client apps on December 21, 2020. Below are the changes that we think will be of greatest interest to College users; see Zoom’s Release Notes for a complete list. You must update your Zoom desktop or mobile apps to the latest version to access these […]

Updated: Unexpected Display Name Changes in Office 365

Posted December 16, 2020

Updated 12/16 4:30pm: This issue was caused by a change to the way Microsoft displays preferred names. Faculty and staff wishing to change their preferred name should contact Alyssa Slattery in Human Resources: aslattery@brynmawr.edu. Students wishing to change their preferred name may do so themselves in BIONC. — Some Bryn Mawr community members have reported […]

Update on Libraries – 12/16 through start of spring semester

Posted December 16, 2020

sent to service-updates list: Dear BMC Community Members, I’m writing to provide updated information about hours and services that are planned for now through the start of spring semester. This is our best understanding at the moment, and we’ll provide any updates as we have them during this period. Library Hours   December 16-December 18  Canaday will […]

Resolved: OnBase Unavailable

Posted December 14, 2020

Updated 12/14 5:30pm: Access to OnBase has been restored. —- OnBase is currently unavailable. LITS is working to resolve the issue, and we’ll post updates here. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Resolved: LinkedIn Learning Unavailable

Posted December 14, 2020

Updated 12/14 11:00am: Access to LinkedIn Learning has been restored. Thank you for your patience as we resolved this issue. — LinkedIn Learning is currently unavailable. LITS is working with the vendor to restore access as quickly as possible. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Resolved: VPN Unavailable

Posted December 13, 2020

Updates 12/13 at 3pm: This issue has been resolved. —- Community members are currently unable to log into the VPN (PulseSecure). LITS is working to resolve the issue as quickly as possible and will post updates here. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440

Possible Disruption to Tripod and Zoom Logins on 12/12

Posted December 11, 2020

Community members may experience intermittent problems logging into Tripod and Zoom on Saturday, December 12. This brief disruption is caused by an annual change to the authentication service’s security certificate. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

WordPress Upgrade 12/10, 6-7pm

Posted December 10, 2020

This evening, LITS will be performing a necessary WordPress upgrade between 6pm and 7pm. During that time, community members may experience a brief service interruption. Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

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