Category: Announcements

Announcements/Updates to the BMC community

Phishing Attempts – 7/4 Holiday Weekend

Over the holiday weekend, a number of spam and phishing emails started making the rounds. These emails contained subject lines such as: “Urgent Action Required” and “SUMMER-REMOTE JOB OPPORTUNITY!!”. Please be skeptical of unsolicited and unexpected emails that contain links, ask you to take some sort of immediate action, or ask you for your password(s). Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are fraudulent. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Problems Accessing webmail.brynmawr.edu

Update, 8:50pm: Thanks to our Systems team, LITS was able to identify and resolve the issue with navigating to webmail.brymawr.edu. Email access via the web should be fully restored. Please report any lingering issues to the Help Desk.

Starting this evening, community members started having trouble accessing their email via webmail.brynmawr.edu. LITS is actively working on identifying and resolving the issue. Thank you for your patience while we work to get things back up and running.

Email can still be accessed via the Outlook client and mobile apps. Instructions for installing Outlook and mobile apps can be found on our knowledge base, Ask Athena.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.  For our listing of our current hours, please visit our Hours Page.

Phishing Attempt – 6/30

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that are titled “[BRYNMAWR: IT Information Security Advisory] 2FA Authentication!” with a QR code in the body of the email. This is a scam.

Do not open attachments, follow the QR code links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Resolved: Haverford Users Unable to Use Bryn Mawr Resources

This issue has been resolved! Please reach out to the Help Desk if you are still experiencing issues with access.
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Haverford community members may have trouble accessing BMC resources, including campus computers, LabStats, and Apporto. We are actively working with Haverford to resolve the issue but don’t have an ETA as to when access will be restored.

In the meantime, please visit the  Help Desk during its open hours for a temporary visitor account to access lab computers and printing on Bryn Mawr’s campus. 

Small Duo Change – Coming Thursday, 6/12

A slight change to our Duo authentication process will be taking place the evening of Thursday, 6/12. This change comes as a result of Duo and Microsoft partnering to provide a more secure and integrated authentication experience.

Once the change has taken place, you will see a new screen between logging in with your College credentials and your Duo prompt — please see below a sample of what it will look like.  On the new screen, you’ll need to click to confirm that you’re authenticating with Duo and then you will be directed to the usual Duo prompt.

As always, don’t hesitate to reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu if you have any questions.

 

Warning: New Phishing Emails

This evening, a number of spam and phishing emails started making the rounds. One of these emails used President Cadge’s name in an attempt to get folks to click on a link. Another set of emails advertised false job opportunities. Please be skeptical of unsolicited and unexpected emails that contain links or ask you to take some sort of immediate action. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.