RESOLVED: Network Unavailable in Erdman and Rhoads Dorms (Saturday, 8/13)

Update, Sun. 8/14: The network is again available in both Erdman and Rhoads. Please report any oddities or lingering issues to the Help Desk.

Due to some equipment problems following the campus power outage, the wireless network is unavailable in both Erdman and Rhoads. LITS staff are working to resolve the issues and restore connectivity as soon as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: or 610-526-7440.

TechDocs is being replaced with Ask Athena!

Update from the Ask Athena Team:

Hope you all are as excited at we are about Ask Athena! The wait is almost over, so we’ve put together a sneak peek of what’s in store. As always, please feel free to reach out to the Help Desk with any questions, comments or suggestions!


TechDocs is packing its bags and moving to Ask Athena! Starting August 15th all your favorite tech docs, now new and improved, can be found at Ask Athena.

Stay tuned on the LITS blog for a sneak peek of Ask Athena and let us know what you think — it’ll be a hoot!

Have questions? Please reach us at or 610-526-7440.


Scheduled Moodle Maintenance: 8/11 from 7-9PM

LITS will be performing routine Moodle maintenance and upgrades on Thursday, Aug 11 between 7:00-9:00 pm.

This maintenance includes performance improvements, but no substantial changes in the look or functionality.

We do not expect any service downtime, although you may experience slow or unusual behavior during the upgrade.

Contact the Help Desk with questions: or 610-526-7440.

Wireless Security Certificate Replacement – Tuesday, 8/9

The wireless (eduroam) security certificate will be replaced on Tuesday (8/9). There will be minimal disruption to your connection to the wireless network. Once the replacement is complete, you will be prompted by your computer to accept the new certificate the next time you attempt to connect to eduroam.

Please reach out to the Help Desk at 610-526-7440 or with any question or issues connecting to eduroam!

New Look and Branding for Pulse Secure

Recently, the Pulse Secure App and Client has been purchased by the company Ivanti. As such, community members will notice changes to the branding, look, and feel of their app and desktop clients as updates are made by the new company. As recently as last night, updates to the mobile app became available for Android and iOS clients and anyone who updates will see the new icon and branding.

If you have any questions about this change or about the new look and feel of the app, please contact the Help Desk at 610-526-7440 or

Reminder: Changes to BIONIC

On Saturday, June 25th, BIONIC/PeopleSoft was updated with a new user interface. The new interface features college-specific branding for Bryn Mawr and Haverford and a new navigation bar at the top of the screen. This post highlights these major changes.

User Interface Guide

New Interface Highlights

  • Mobile-Friendly: many of the resources that community members typically access will be much more functional and easier to use on phones and tablets.
  • Homepage navigator: allows users to toggle between multiple role views.
  • Enhanced navigation: provides easier access to additional functions available to administrative users.


Contact the Help Desk at or 610-526-7440.

LITS Welcomes the Class of 2026

LITS has a great schedule of programming developing to welcome the class of 2026 this summer and fall!

Available now!

Orientation Week

Wednesday 8/24 at the Resources Fair, 12-2 on Taylor Drive

Connect Your Device clinic – LITS staff will help you get your phone and/or laptop connected to campus WiFi!

Thursday 8/25, 3-4 in Canaday Library

Join our “Canadayland” library tour! Follow a map of candy-themed titles to each floor where LITS staff will introduce various spaces. Sweet treats will be available along the way, of course.

Contact the Help Desk with questions: or 610-526-7440.


Emergency Moodle Maintenance – Friday (7/22) at 7AM *Note date and time change*

LITS will be performing emergency maintenance on Moodle at  7:00 AM on Friday, July 22, 2022*. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: or 610-526-7440.

*Maintenance was previously scheduled for Thursday, July 21, 2022 at 7:00 PM.

New: Enhanced Zoom Whiteboards

Zoom has significantly overhauled the Whiteboards to enhance functionality. Anyone with a BMC Zoom account can now create, share, and post to whiteboards before, during and after meetings, and participants can add text, images, shapes, and virtual sticky notes in addition to handwriting/drawing on screen. Want to learn more? Zoom is hosting on-demand and live training opportunities throughout the summer.