Library & Information Technology Services Blog

'Announcements' Archive

Information Security Education Program Launches 10/1

Posted September 17, 2020

College community members are responsible for completing Bryn Mawr’s Information Security Education Program during the month of October.   A refreshed Information Security Education course (via EduRisk) will be available for completion beginning October 1. Contact the Help Desk with questions: or 610-526-7440. 

MiCollab “Re-register” Calls

Posted September 15, 2020

Update 9/15/20: our testing indicates that if you block a “re-register” call from MiCollab, these particular calls stop without preventing real calls from coming in via your Bryn Mawr College extension. This can be used as a workaround until the issue is resolved. Community members have reported receiving calls from MiCollab that appear to be […]

LITS Fall Newsletter: Library study space, Panopto, Children’s Book Exhibition, and more

Posted September 14, 2020

Sent to faculty, staff, undergraduate, graduate, postbac, and emeriti listservs: Welcome to the LITS Fall Newsletter! These messages collect important information and reminders about library and information technology services that are new or different for the fall 2020 semester. Start here! Our FAQ is updated regularly with answers to your questions. Wondering about something we haven’t addressed yet? Please don’t […]

Zoom Cloud Recording Processing Delays

Posted September 11, 2020

Zoom is reporting cloud recording processing delays. Processing time, or the delay between when a meeting ends and when it is available online for viewing, is directly related to the length of the video and the number of video and audio streams it contains. (Video increases recording size/processing time more than audio.) Processing times of […]

Zoom Security Change on September 27

Posted September 11, 2020

Starting September 27, Zoom will turn on the Waiting Room for any meeting that does have it enabled or require a Passcode. Both are common security settings that help a host control who enters a Zoom meeting and help prevent “Zoombombing.” This change will only affect you if you host Zoom meetings and have turned […]

Guest Access Turned Off in Academic Moodle Courses Sept 9

Posted September 10, 2020

Since the period for adjusting registration ended, on Wed evening (Sept 9), LITS ran a site-wide process to turn off guest access for academic Moodle course sites. This may not have overridden guest access settings that teachers locally enabled — please double-check the guest access settings for your courses and alter them if needed. A few […]

Bryn Mawr Blogs Upgrade and Editing Freeze 7am to 11am on Sept 23, 2020

Posted September 9, 2020

The Web Services team will complete a months-long upgrade of the Bryn Mawr Blogs on Wendesday, September 23, 2020. The upgrade involves migrating the Blogs from aging servers and outdated software to new, up-to-date virtual machines running the latest versions of MariaDB, PHP, and Linux. The upgrades should provide a more performant, secure, and reliable […]

Reminder: Routine System Maintenance Thursday 6 pm – midnight

Posted September 9, 2020

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: Please contact the Help Desk with questions,, 610-526-7440, or

Panopto Video Access Issues

Posted September 8, 2020

We have received numerous reports from instructors and students about access to Panopto videos. There are a few known issues that Panopto tech support is working to diagnose and fix. In the meantime, here are two workarounds that will fix many problems: By design, Panopto creates an account for course participants (if needed) and grants […]

LITS Fall Newsletter: BMC Libraries and Associated Services for Fall 2020

Posted September 2, 2020

Sent to faculty, staff, undergraduate, graduate, postbac, and emeriti listservs: Welcome to the LITS Fall Newsletter! These messages collect important information and reminders about library and information technology services that are new or different for the fall 2020 semester.  Watch for future issues into September. I’m writing with an overview of fall library plans and […]

Moodle Known Issue: Course Content Seems to Disappear

Posted September 2, 2020

Several instructors have recently reported that content has disappeared from their Moodle course sites. In fact, the course content is only hidden. The culprit seems to be the Collapsible topics course format, which gets reset to show the course containing fewer sections than it actually has. We are not certain what triggers this change, but […]

Accessing College Software

Posted September 2, 2020

We’re pleased to announce that remote access to College software is up and running! To access LabStats, the software that provides remote access to one of our physical computers on campus, please follow the instructions here.  To access our cloud based solution, Apporto, go to and login with your College credentials. More information is here. Not sure which to […]

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