Author: Bonnie Wei

Emergency BiONiC Security Patching – Today (6/17) 12pm-1pm

We will be performing another round emergency security patching on PeopleSoft today (6/17) between 12pm-1pm. During this time, all components of and services tied to BiONiC, payhistory.brynmawr.edu, account provisioning, visitor account creation, and password resets will be unavailable.

We appreciate your patience while this maintenance is being completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Emergency PeopleSoft Patching – Today (6/11) 1:30pm-2:30pm

We will be performing emergency security patching on PeopleSoft today (6/11) between 1:30pm-2:30pm. During this time, all components of and services tied to BiONiC, payhistory.brynmawr.edu, account provisioning, visitor account creation, and password resets will be unavailable.

We appreciate your patience while this maintenance is completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

VPN Unavailable – Tonight (6/1) 8pm-9pm

LITS will be performing an urgent upgrade to our VPN from 8pm-9pm tonight. This upgrade will address a security vulnerability. During this time, the VPN will be unavailable.

Thank you for your patience while we complete this critical maintenance. Please contact the Help Desk with any questions at help@brynmawr.edu or 610-526-7440.

Rescheduled: Network Outage

The planned network outage has been rescheduled from this coming Sunday (6/7) to Saturday, 7/11. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
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Starting at 8am on Sunday, 6/7, LITS staff will be working to replace outdated networking equipment on campus. While the work is being done, there will be no network connectivity in the morning and will transition to intermittent network outages throughout the rest of the day. We will work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

New Canon Devices Coming in June

Hello,

This summer marks the conclusion of our current 5-year Canon copier lease and we have renewed for another 5-year fleet lease agreement with new devices to be delivered and installed in June.  Unlike the outgoing fleet, our new copier fleet will be predominantly color-capable devices.  And because we are staying with Canon, you will continue to see a familiar interface and can continue to expect the same level of responsiveness from the vendor regarding service and supplies.

Over three weeks (June 8, 15, and 22), LITS will be coordinating the delivery and removal of devices in their current locations with the expectation that no location will be offline for longer than a few hours.  Canon delivery teams will drop off new devices each Monday for locations scheduled for replacement that week and then return on Friday to take away the old devices (the following Monday for Juneteenth weekend).  During each week, Canon technicians will work with LITS to decommission the old devices and swap in the new machines.

We will be communicating in more detail with departmental contacts for each machine regarding schedules as well as gathering any old toner/supplies that should be returned with the outgoing device (existing toner and supplies will not be compatible with the new devices).  Please reach out to help@brynmawr.edu with any concerns. Thank you.

Best Regards,

Bill Kenny

Canon printers and copiers unavailable: Monday, 5/18, 8am-10am

All Canon printers and copiers will be offline from 8am-10am on Monday, 5/18, as part of ongoing work LITS is doing to enable scanning to OneDrive. This will affect printing, scanning, and copying functions on the public Canons in our libraries as well as Canons within different departmental areas. The HP printers will not be affected and will function normally.
Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.

Canon printers and copiers unavailable: Monday, 4/20, 1pm-2pm

All Canon printers and copiers will be offline from 1pm-2pm on Monday, 4/20, as part of the work LITS is doing to enable scanning to OneDrive. This will affect printing, scanning, and copying functions on the public Canons in our libraries as well as Canons within different departmental areas. The HP printers will not be affected and will function normally. Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.

Network Outage – Thursday, 4/9 3am-4am

Starting at 3am on Thursday, 4/9, LITS staff will be working on networking equipment across campus. While the work is being done, there may be some periods network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

macOS only: Software Center is now Self Service+

UPDATE 4/7 11:27am: After restarting your computer, Self Service+ will be renamed to Software Center and take the place of the old Software Center on your dock. It will also be reverted to being called “Software Center” in your applications.
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Software Center is now called Self Service+ on macOS after LITS installed critical security updates to our macOS management platform. Functionally, everything will remain the same, but users may see a notification regarding Self Service+ (pictured below) and may see a question mark over the Software Center icon. To launch Self Service+, navigate to your applications and click Self Service+. Please contact the Help Desk (help@brynmawr.edu; 610-526-7440) with any questions!

Intermittent Network Outage – Tuesday, 3/10 at 5pm

Starting at 5pm on Tuesday, 3/10, LITS staff will be working to replace outdated networking equipment across campus. While the work is being done, there may be some intermittent network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Resolved: Microsoft 365 Outage

Per Microsoft, 365 service has been restored to expected capacity. Please reach out to the Help Desk if you are still experiencing issues.
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Microsoft is experiencing a nationwide outage of their 365 service. Users may see unexpected behavior such as emails failing to send, outside senders getting a notice of “undeliverable mail” when emailing @brynmawr.edu addresses, and general lagging with all 365 services. LITS will update when service is restored. Please check https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect for live updates and contact the Help Desk (610-526-7440) with any questions.