Campus Network & Services Unavailable 12/29 10am-2pm

College network connectivity and services will be interrupted on Thursday, December 29 from 10am – 2pm while LITS performs necessary maintenance. However, College phones will function as expected for incoming and outgoing calls.

On campus community members will experience limited connectivity and may not be able to reach or log into College services hosted externally (such as Office 365) or other websites outside of the Tri-Co.

Those who are off campus may also experience limited access to College and Tri-co sites. Additionally, remote community members will not be able to reach or log into campus services via Pulse Secure or a Remote Desktop Connection.

If you have additional questions or need assistance, please reach out to the Help Desk via 610-526-7440 or help@brynmawr.edu

RESOLVED: Wired and Wireless Network Unavailable in English and Russian Houses

Update, 6:50pm: Internet service in English and Russian Houses has been restored. Please report any lingering issues to the Help Desk. Thank you for your patience while we resolved the issues!


Due to some equipment issues, English and Russian Houses are currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Information Security Education Program Deadline: 11/1

Are you all ready for another spine-chilling story? Since everyone is busy with the fall semester and autumnal activities, I’ll make it a two-sentence horror story:

Today is October 19th. November is less than 2 weeks away! *studio audience screams*

If you haven’t already, please try logging into https://learn.ue.org/Login2.aspx to confirm that you can see your 5 InfoSec learning modules. As you are completing the course, here are a few things to keep in mind:

  • If you’re having trouble logging in, visit https://learn.ue.org/Forgot.aspx and enter your Bryn Mawr email address for a new password
    • Your InfoSec password is separate from your Bryn Mawr College password for email/Moodle/Bionic so resetting the InfoSec password will not affect your College accounts
  • There are 5 courses within the InfoSec Program, so make sure to scroll left and right to find the additional courses. All course titles should start with “Data Security”
    • The site may indicate that you’ve taken the course previously. If the last time you took the course was before 01/01/2022, then you will need to retake it.
  • For help during any point of the InfoSec process, please reach out to the Help Desk via help@brynmawr.edu or 610-526-7440

Thank you all again for spending the time to take this course — it really does make a difference in how our community as a whole responds to fraudulent activity.

Bonus content: If one scary tale isn’t enough, here’s another two-sentence horror story to enrich your spooky season:

Today I received an email from an unknown sender demanding me to open the attachment — or else. I opened the attachment, and it was ~Ransomware~! *studio audience faints*

(For more information about Ransomware and how to avoid it, please see https://www.malwarebytes.com/ransomware)

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Today is the day! Your Information Security Education Program launches today. As you begin the program, here are a few things to keep in mind:

Bonus content: Now for some ~scary stories~ from Cipher Security: https://cipher.com/blog/the-most-spine-chilling-cyber-threats-this-halloween/

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

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Happy spooky season, Bryn Mawr! To ensure that this season is filled with all treats and no tricks, please make sure to complete your InfoSec Education program between Saturday, 10/1, and Tuesday, 11/1. Here are some items to keep in mind as you gear up for the program:

  •  The site for the InfoSec Education Program does not use your Bryn Mawr credentials
    • Emails with login information will be sent out between Friday, 9/30, and Monday, 10/3
    • The credentials will also be posted on this page on Monday, 10/3
  • Everyone, except for the undergraduate students, is required to complete the program
    • If you were hired this year (2022) and have already completed the program, please email help@brynmawr.edu to be exempt from completing it again
  •  The program should take 90-120 minutes to complete and can be saved and completed in multiple sessions

 For more information about our program, please see https://www.brynmawr.edu/inside/offices-services/library-information-technology-services/projects-partnerships/information-security-program/information-security-education

For additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

H: Drive File Restore Services Unavailable

Please note that H: drive file restore is temporarily unavailable. Everything in your H: drive will remain there, but LITS will not be able to retrieve any items once you’ve deleted them from your H: drive. We are actively working to resolve this issue. In the meantime, you may want to consider backing up important and/or frequently used items to another storage solution like OneDrive.

You can also back up files to the S: drive if they contain sensitive information. Please see our Data Handling Policy at https://www.brynmawr.edu/inside/offices-services/library-information-technology-services/about/policies/data-handling-policy to determine which items need to go to the S: drive.

For assistance with data back up and other questions, contact the Help Desk at help@brynmawr.edu or 610-526-7440

Warning: New Phishing Attempt

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that notify you of scanned images and include attached files. Please see the image below of what the email(s) look like. This is a scam.

Do not open the attachment, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Ask Athena one week old!

Ask Athena is officially one week old! You can visit us at askathena.brynmawr.edu to see all of our new and improved documentation.

Have any suggestions to make Ask Athena better? Let us know at help@brynmawr.edu or 610-526-7440!

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Update from the Ask Athena Team:

Hope you all are as excited at we are about Ask Athena! The wait is almost over, so we’ve put together a sneak peek of what’s in store. As always, please feel free to reach out to the Help Desk with any questions, comments or suggestions!

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TechDocs is packing its bags and moving to Ask Athena! Starting August 15th all your favorite tech docs, now new and improved, can be found at Ask Athena.

Stay tuned on the LITS blog for a sneak peek of Ask Athena and let us know what you think — it’ll be a hoot!

Have questions? Please reach us at help@brynmawr.edu or 610-526-7440.

 

Wireless Security Certificate Replacement – Tuesday, 8/9

The wireless (eduroam) security certificate will be replaced on Tuesday (8/9). There will be minimal disruption to your connection to the wireless network. Once the replacement is complete, you will be prompted by your computer to accept the new certificate the next time you attempt to connect to eduroam.

Please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu with any question or issues connecting to eduroam!

Warning: New Phishing Message

Please be aware of recent attempts to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages titled “IT Services” that prompts users to update their account and privacy policy settings.

Do not click links or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Warning: New Phishing Attempt

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages titled with something like “Document shared with you: “Evaluation.Docx” linking to Google Docs files. The phisher indicates in the email that the files are shared by “Kimberly Wright Cassidy” but that is untrue. The sender appears to be stephanie.dutcher@leecountyschools.us and LITS is working quickly to block the address.

Do not click on the Google Docs link or respond in any way. Delete the message and report it as Phishing in Outlook. If you clicked on the link or believe you’ve otherwise given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are becoming increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk!

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu

Warning: New Phishing Attempt

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages with attached files and little other description beyond directing recipients to verify the invoices from “AP@brynmawr.edu”. This is a scam and ap@brynmawr.edu is not a valid email address.

Do not download the attachment or respond in any way. Delete the message and report it as Phishing in Outlook. If you clicked on the attachment or believe you’ve otherwise given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Telephone service intermittently unavailable: 6pm (12/22)-2am (12/23)

Telephone service will be intermittently unavailable starting at 6pm on 12/22 through 2am on 12/23. During this window, LITS will be completing updates to the network equipment supporting our telephone system. Service will be affected on the physical phones as well as on the MiCollab app.

Please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu during our open hours listed at https://www.brynmawr.edu/lits/hours if you have any questions. Thank you!