Author: Bonnie Wei

Resolved: ILLiad outage

8/21 2:35pm: The outage of Bryn Mawr’s ILL service, ILLiad, has been resolved. All Bryn Mawr ILLiad accounts should now be operational. Thank you for your patience as this was fixed.

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This afternoon, community members have started to report being unable to login to Bryn Mawr’s ILL service, ILLiad. This is a global issue actively being addressed by the operators of the ILLiad service. We apologize for any inconvenience this may cause.

Please contact bmcill@brynmawr.edu with any questions or concerns.

RESOLVED: Remote Access via LabStats – Unavailable

Update 7/28 12:30pm: LabStats is up and running. Please reach out to the Help Desk if you are still experiencing issues. Thank you!
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The College is currently experiencing issues with access to LabStats. LITS staff members are working quickly bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

Wireless Certificate Replacement – 1pm TODAY (7/28)

This afternoon, the certificate for our wireless network (eduroam) will be replaced. While the work is being performed, there will be minimal disruption to your network connection. Once the replacement is complete, everyone will be prompted to accept the new certificate in order to continue connecting to eduroam.

Please reach out to the Help Desk if you have any questions or if you need help re-connecting to eduroam: help@brynmawr.edu or 610-526-7440.

Phishing Attempts – 7/4 Holiday Weekend

Over the holiday weekend, a number of spam and phishing emails started making the rounds. These emails contained subject lines such as: “Urgent Action Required” and “SUMMER-REMOTE JOB OPPORTUNITY!!”. Please be skeptical of unsolicited and unexpected emails that contain links, ask you to take some sort of immediate action, or ask you for your password(s). Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are fraudulent. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Phishing Attempt – 6/30

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that are titled “[BRYNMAWR: IT Information Security Advisory] 2FA Authentication!” with a QR code in the body of the email. This is a scam.

Do not open attachments, follow the QR code links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Resolved: Haverford Users Unable to Use Bryn Mawr Resources

This issue has been resolved! Please reach out to the Help Desk if you are still experiencing issues with access.
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Haverford community members may have trouble accessing BMC resources, including campus computers, LabStats, and Apporto. We are actively working with Haverford to resolve the issue but don’t have an ETA as to when access will be restored.

In the meantime, please visit the  Help Desk during its open hours for a temporary visitor account to access lab computers and printing on Bryn Mawr’s campus. 

Small Duo Change – Coming Thursday, 6/12

A slight change to our Duo authentication process will be taking place the evening of Thursday, 6/12. This change comes as a result of Duo and Microsoft partnering to provide a more secure and integrated authentication experience.

Once the change has taken place, you will see a new screen between logging in with your College credentials and your Duo prompt — please see below a sample of what it will look like.  On the new screen, you’ll need to click to confirm that you’re authenticating with Duo and then you will be directed to the usual Duo prompt.

As always, don’t hesitate to reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu if you have any questions.

 

Panopto Service Interruption, April 12th

Panopto site will be performing an upgrade to its servers Saturday, April 12th. The upgrade will begin at 10 PM Eastern time and continue for three hours until 1 AM on Sunday, April 13th. During this time, Bryn Mawr’s Panopto site will be unavailable to all users.

Please contact the Help Desk with questions at help@brynmawr.edu or 610-526-7440

Reminder: Switch to New College VPN Service before Monday, 2/17

As we all prepare for potential inclement weather coming this week, LITS wants to send a quick reminder to switch your VPN service provider from Ivanti to Palo Alto GlobalConnect before Ivanti is taken offline on Monday, 2/17.

Please get in touch with the Help Desk (help@brynmawr.edu; 610-526-7440) if you need assistance or have questions.

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Bryn Mawr College is moving to a new VPN service: Palo Alto GlobalProtect! You can find instructions on Ask Athena for uninstalling Ivanti and installing Palo Alto GlobalProtect. Please install the new VPN before our current VPN, Ivanti, is deprecated on Monday, February 17th.

If your work relies on the VPN, such as accessing network drives (H:, S:, etc.) from off-campus, LITS highly recommends installing Palo Alto GlobalProtect at your earliest convenience.

For questions or help with Palo Alto GlobalProtect, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

POSTPONED: College login page update

LITS will be postponing the College login page update. We’ll send out an announcement with the new date as soon as we know it. Please feel free to reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have any questions!

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LITS will be implementing a minor security update to the main Bryn Mawr College account login page on Monday, 2/10, at 8am EST. There is no action required on your part. Functionality will remain the same, with the addition of a new page between entering your password and the Duo prompt (pictured below).

Note: In the rare case that you’ve set up Microsoft Authenticator in addition to Duo, you will no longer be prompted to use Microsoft Authenticator to access certain Microsoft account webpages.

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 with any questions.