Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
Starting at 5pm on Tuesday, 3/10, LITS staff will be working to replace outdated networking equipment across campus. While the work is being done, there may be some intermittent network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Per Microsoft, 365 service has been restored to expected capacity. Please reach out to the Help Desk if you are still experiencing issues.
___________________________________________
Microsoft is experiencing a nationwide outage of their 365 service. Users may see unexpected behavior such as emails failing to send, outside senders getting a notice of “undeliverable mail” when emailing @brynmawr.edu addresses, and general lagging with all 365 services. LITS will update when service is restored. Please check https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect for live updates and contact the Help Desk (610-526-7440) with any questions.
LITS will be making urgent security updates to our campus wireless network starting at 6am tomorrow, January 14th.
Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.
Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Please be aware that the email posted below is phishing.
As we come up on the holidays, phishing attempts will increase. Though the exact contents of the messages vary, they follow some usual patterns:
Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO codes with ANYONE. LITS will never ask you to verify a DUO prompt or send you a passcode or password.
Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
___________________________________
This afternoon, community members have started to report being unable to login to Bryn Mawr’s ILL service, ILLiad. This is a global issue actively being addressed by the operators of the ILLiad service. We apologize for any inconvenience this may cause.
Update 7/28 12:30pm: LabStats is up and running. Please reach out to the Help Desk if you are still experiencing issues. Thank you!
___________________________________________
The College is currently experiencing issues with access to LabStats. LITS staff members are working quickly bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.
Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440
This afternoon, the certificate for our wireless network (eduroam) will be replaced. While the work is being performed, there will be minimal disruption to your network connection. Once the replacement is complete, everyone will be prompted to accept the new certificate in order to continue connecting to eduroam.
Please reach out to the Help Desk if you have any questions or if you need help re-connecting to eduroam: help@brynmawr.edu or 610-526-7440.
Both wireless and wired internet access will be unavailable in Taylor on Friday, 7/25, from 6pm-7pm. LITS will be doing network maintenance and service should resume after 7pm.
Please reach out to the Help Desk (610-562-7440; help@brynmawr.edu) if you experience issues after the maintenance window.
Over the holiday weekend, a number of spam and phishing emails started making the rounds. These emails contained subject lines such as: “Urgent Action Required” and “SUMMER-REMOTE JOB OPPORTUNITY!!”. Please be skeptical of unsolicited and unexpected emails that contain links, ask you to take some sort of immediate action, or ask you for your password(s). Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are fraudulent. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.
If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.
Be on the lookout for messages that are titled “[BRYNMAWR: IT Information Security Advisory] 2FA Authentication!” with a QR code in the body of the email. This is a scam.
Do not open attachments, follow the QR code links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.
This issue has been resolved! Please reach out to the Help Desk if you are still experiencing issues with access.
________________________________________
Haverford community members may have trouble accessing BMC resources, including campus computers, LabStats, and Apporto. We are actively working with Haverford to resolve the issue but don’t have an ETA as to when access will be restored.
In the meantime, please visit the Help Desk during its open hours for a temporary visitor account to access lab computers and printing on Bryn Mawr’s campus.
A slight change to our Duo authentication process will be taking place the evening of Thursday, 6/12. This change comes as a result of Duo and Microsoft partnering to provide a more secure and integrated authentication experience.
Once the change has taken place, you will see a new screen between logging in with your College credentials and your Duo prompt — please see below a sample of what it will look like. On the new screen, you’ll need to click to confirm that you’re authenticating with Duo and then you will be directed to the usual Duo prompt.
As always, don’t hesitate to reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu if you have any questions.
