Warning: New Phishing Attempt

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages titled with something like “Document shared with you: “Evaluation.Docx” linking to Google Docs files. The phisher indicates in the email that the files are shared by “Kimberly Wright Cassidy” but that is untrue. The sender appears to be stephanie.dutcher@leecountyschools.us and LITS is working quickly to block the address.

Do not click on the Google Docs link or respond in any way. Delete the message and report it as Phishing in Outlook. If you clicked on the link or believe you’ve otherwise given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are becoming increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk!

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu

Warning: New Phishing Attempt

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages with attached files and little other description beyond directing recipients to verify the invoices from “AP@brynmawr.edu”. This is a scam and ap@brynmawr.edu is not a valid email address.

Do not download the attachment or respond in any way. Delete the message and report it as Phishing in Outlook. If you clicked on the attachment or believe you’ve otherwise given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Telephone service intermittently unavailable: 6pm (12/22)-2am (12/23)

Telephone service will be intermittently unavailable starting at 6pm on 12/22 through 2am on 12/23. During this window, LITS will be completing updates to the network equipment supporting our telephone system. Service will be affected on the physical phones as well as on the MiCollab app.

Please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu during our open hours listed at https://www.brynmawr.edu/lits/hours if you have any questions. Thank you!

Resolved: Issues Connecting to Duo

Update – 11:40am 12/15: Service appears to be restored. Please continue reporting issues if you see them. Thank you!

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We’re experiencing a campus-wide issue with Duo where people are seeing a blank screen instead of a Duo prompt when signing into their Bryn Mawr accounts. This is likely a result of outages originating from Duo itself.

We are working with Duo to resolve the issue as quickly as possible. This outage will affect all Duo-protected Bryn Mawr College accounts, including email, Bionic, and Moodle. We will update this post as soon as we have more information.

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have additional questions!

InfoSec: One Week Left!

The November 1st deadline for completing your Information Security Training Program is approaching! As you work through the program, here are a few things to keep in mind:

Bonus Content: Part of keeping your data secure means having a securely stored back up of your files. Check out our tips and tricks for backing files up at https://techdocs.blogs.brynmawr.edu/820 and Code42 for a peace-of-mind back up in case of any type of crash on your College computer.

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

InfoSec Completion: Due Nov. 1

The air is getting cooler and the season is getting spookier, which means, the deadline for completing your Information Security Training Program is approaching! As you work through the program, here are a few things to keep in mind:

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

Duo Mobile App Update: Coming October 11th

Starting Monday, Oct. 11th, Duo will be rolling out changes to the Duo Mobile app. The app will look a bit different but will be functionally the same. You will be able to update your Duo app as you would update all other apps on your phone. For more information and a preview of the change, please see Duo’s video at https://www.youtube.com/watch?v=vZY62LJRfdU or see the image below.

Universal Prompt: Coming Late 2021/Early 2022

In a few months Duo will be simplifying the log in experience by automatically using your preferred method of Duo authentication. Please keep an eye out for more information for LITS as we get it!

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have questions.

Launch Day: Information Security Education Program

Today is the day! Your Information Security Education Program launches today. As you begin the program, here are a few things to keep in mind:

Bonus content: enjoy this InfoSec sea shanty by @RachelTobac while you complete the program. Thank you all for participating and happy InfoSec month!

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

 

Get ready: Information Security Education Program launches 10/1!

We are coming up on National Cybersecurity Awareness Month which means we are launching our annual Information Security Education Program  to be completed during the month of October. You will be responsible for completing the program if you are a:
  • staff member
  • faculty member (current or emeritus)
  • graduate student (both GSAS and GSSWSR)
  • post-baccalaureate student
Information about how to access the course will be coming on October 1st, so please keep an eye out!
For questions, please contact the Help Desk at help@brynmawr.edu or 610-526-7440

Trouble Printing from Personal Macs

We are currently working to resolve a printing issue related to printing from personal Macs to our public printers. The best alternative is to print using one of our lab computers located in both Carpenter and Canaday libraries until the issue is resolved. LITS will post an update as soon as there is a resolution.

Please contact the Help Desk at help@brynmawr.edu or 610-526-7440 if you have questions. Thank you!

Network Registration Prompt

As you start using your on-campus workstations, you may encounter a prompt to register your computer. Please confirm that the URL for the website is https://netreg.brynmawr.edu/NetRegNG/ before continuing.

The page and URL will look like this:

Image of the Network Registration webpage

For questions please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.