RESOLVED: Wufoo: Service Unavailable

Wufoo is now back up and running. Please let the Help Desk know if you are still experiencing issues. Thank you!

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LITS has received reports of Wufoo forms not being accessible this morning. We are working to diagnose and resolve these issues as quickly as possible and will update as soon as Wufoo is back in service. Thank you for your patience!

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

VPN Unavailable: Thursday (12/19) 6am – 9am

On Thursday (12/19), LITS will be performing an urgent upgrade to our VPN service. During this time, community members will not be able to access their College network drives (H:, S:, Q:, etc.) or other campus-only resources from off-campus. We apologize for any inconvenience this causes!

Please reach out to the Help Desk (610-526-7440 | help@brynmawr.edu) if you have questions.

Moodle updates during winter break

LITS will be applying a minor upgrade to Moodle over winter break. This process will begin during the early morning on Monday, January 13, 2025. We do not anticipate any downtime.

Once the upgrade is complete, you may notice small changes in the Moodle interface. These include a redesign of the menu used to select activities and resources (Assignment, Forum, Quiz, etc.) as well as a new drop-down menu instructors can use to control “Group Mode” settings. There will also be small functional changes, the most important of which is a way to directly add new items and categories to your Gradebook. Finally, we will be adding the plugin Moodleoverflow to our site. It allows you to add a Moodleoverflow activity to your course page, which can be used for Q&A-style discussions.

If you have questions or concerns, please email help@brynmawr.edu to contact the Moodle support team.

Fix to Zoom Scheduler

LITS has been made aware of an issue with Zoom Scheduler that is preventing users from being able to reschedule meetings. This issue, which produces a broken link whenever users try to reschedule a meeting, occurs over email and in calendar notifications.

LITS has worked with Zoom to identify a solution and will implement the fix over Winter Break. Once it’s applied, users will no longer encounter a broken link when rescheduling meetings. However, they will still encounter broken links if they try to reschedule meetings that were created before the fix is applied.

Please email help@brynmawr.edu if you need assistance or have any questions.

Warning: New Phishing Attempt (10/4)

This morning, Bryn Mawr community members received a phishing message claiming to be from the Help Desk.  This message included a fraudulent link to accept “new terms”.  Please be wary of emails like this even if they appear to be coming from a Bryn Mawr email account or use Bryn Mawr branding, they are a scam. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or Duo passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Reminder: BIONIC Unavailable 8am Sat. 7/20 – 8pm Sun. 7/21

Gentle reminder that all Bionic services will be unavailable to both Bryn Mawr and Haverford from 8:00am on Saturday, 7/20 until 8:00pm on Sunday, 7/21. LITS will be performing necessary maintenance and updates at this time. The updates will include a few visual changes, so the log in screen will look different (please see below) but all functionalities will remain the same.

Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions!

Action Required: Microsoft Outlook Zero-Day Vulnerability

Microsoft has released a security update for a new Outlook zero-day vulnerability. It is critical to update your Office products on Windows devices in a timely manner. Details are still emerging, so all Mac users should check for macOS updates  as well as Office App-specific updates as a precaution.

Please contact the Help Desk (help@brynmawr.edu or 610-526-7440) with any questions or concerns.

A new look for Duo: Starting 3/14

Reminder: The transition to Duo Universal Prompt starts on Thursday, 3/14! You will see changes throughout the week and the process will be completed by Thursday, 3/21.

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LITS is excited to announce that we will be moving to Duo Universal Prompt starting Thursday, 3/14, and continuing the process through Thursday, 3/21.

Why?  

We want Duo to be as user-friendly as possible, and this next-generation authentication experience will streamline the way we use Duo. 

How does this affect me?  

No action is required on your part! Starting Thursday, 3/14, you will notice that Duo’s appearance has changed. It will start with Bionic and then move to email and other College sites as the week progresses. Please continue to use Duo as you normally do! 

What is changing?  

The updated authentication prompt is designed to provide a streamlined authentication experience that feels simple and fast. Changes you can expect to see in the Duo Universal Prompt are: 

  • Updated visual appearance: The Universal Prompt has been visually redesigned with a simplified interface. 
  • Last-used authentication method: The Universal Prompt will remember your last-used authentication method (e.g. Duo Push, security key, Call Me, etc.) and displays that option by default. You can still access other available login methods when you click “Other options.” 
  • Automatic Duo Push: Once you land on the Universal Prompt, it will automatically send a Duo Push to your device without needing to click a button (if you use Duo Push). 
  • Support for more languages: The Universal Prompt supports English, Spanish, French, German, and Japanese. The prompt interface will use your browser or OS language settings to determine your preferred language. 
Questions? 

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440!

Reminder: Password Reset Site Upgrade Tomorrow (3/8)

Reminder: Upgrades to the College’s account management system start at 1pm tomorrow (Friday, 3/8). Password resets will be unavailable from 1pm Friday (3/8) – 9am Monday (3/11).

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have any questions!


LITS is pleased to announce that, on Friday (3/8), we will be upgrading the system that creates and provisions College accounts. Most of the work will happen behind the scenes, but there are some important things for all community members to be aware of: 

  • MFA (Multifactor Authentication) required: When community members log in to change their password, they will also need to authenticate via Duo.  
  • New look and feel: While the site will largely function the same and allow community members to change their password as needed, it will no longer direct to a Haverford web page. In addition, things will be in different places than you’re used to, so please feel free to login and take a look around. 

Logging into accounts at both Bryn Mawr and Haverford?  

If you use your College credentials to login to accounts at both Bryn Mawr and Haveford, this change will mean that you will now have a one password for all of your Bryn Mawr accounts and a separate password for all of your Haverford accounts. 

As always, please don’t hesitate to contact the Help Desk if you have any questions or concerns: help@brynmawr.edu or 610-526-7440