New Password Reset Site Coming Friday (3/8)!

LITS is pleased to announce that, on Friday (3/8), we will be upgrading the system that creates and provisions College accounts. Most of the work will happen behind the scenes, but there are some important things for all community members to be aware of: 

  • MFA (Multifactor Authentication) required: When community members log in to change their password, they will also need to authenticate via Duo.  
  • New look and feel: While the site will largely function the same and allow community members to change their password as needed, it will no longer direct to a Haverford web page. In addition, things will be in different places than you’re used to, so please feel free to login and take a look around. 

Logging into accounts at both Bryn Mawr and Haverford?  

If you use your College credentials to login to accounts at both Bryn Mawr and Haveford, this change will mean that you will now have a one password for all of your Bryn Mawr accounts and a separate password for all of your Haverford accounts. 

As always, please don’t hesitate to contact the Help Desk if you have any questions or concerns: help@brynmawr.edu or 610-526-7440 

 

Launch Day: Information Security Education Program


Today is the day! Your Information Security Education Program has launched. All community members with a Bryn Mawr email address (excluding undergraduates) are required to complete the program by 11/1.

Completing the program:
  1. Navigate to the United Educators Learning Portal
  2. Log in using your Bryn Mawr email address and the password InfoSec@BrynMawr1
  3. Set up a password and security question of your choice
  4. Complete the five modules with Data Security in the title by November 1st

Note: You do not have to complete the program in one sitting — your progress will be saved. On average, the entire program takes ~50 minutes.

Password not working?
  1. Request a new password from United Educators
  2. Enter your Bryn Mawr email address
  3. Check your email for a message from noreply-learningportal@ue.org containing a new password

Note: The password to the United Educators Learning Portal is not connected or related to your password for your College accounts.

Not sure if you need to complete the InfoSec Program?

Complete the short quiz below to find out!

For additional information about the Information Security Education Program, please see our Information Security Education page on the College site.

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

Bonus content:

It was a dark and spoooooky day in Las Vegas when a Spider and a BlackCat* descended upon the casinos. The Spider and BlackCat used their wily social engineering skills to gain access to the casinos’ data and hold it ransom! All (most) of Las Vegas was thrown into chaos for days and days. Tasks that were done by computers were now being done by hand! [insert scream sound effect]

To read more about this haunted happening, see Vox’s explainer of the ransomware attack.

* The groups Scattered Spider and ALPHV/BlackCat are believed to be responsible for the ransomware attack.

Happy InfoSec Season! (Launching 10/1)

It is that time of year again — Halloween! As we head into spooky season, the Information Education Security Program (InfoSec for short!) is here to help you keep mischief and trick-or-treating out of your College accounts.

Starting October 1st, community members (excluding undergraduates) will be able to access our Information Security Education Program at https://learn.ue.org/Login2.aspx Please keep your eyes out for a launch day (10/1) email for the login information necessary to complete the program!

For additional information about the Information Security Education Program, please see https://www.brynmawr.edu/lits/projects-partnerships/information-security/information-security-education

Not sure if you need to complete the InfoSec Program? Complete the short quiz below to find out!

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

Warning: New Phishing Attempt 8/28/23

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages titled “Mailbox storage for [your email address] is almost full.” This is a fraudulent email.

Do not open attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Inadvertent Moodle Email – 8/25

Dear Bryn Mawr community,

Please disregard the emails sent from Moodle around 2pm today (8/25). They were inadvertently sent as part of maintenance work that LITS was performing on Moodle.

The emails were titled “New sign in to your Bryn Mawr Moodle account” and advised Moodle users that they had logged into Moodle and that a password reset may be necessary. While we do not believe there has been any sort of account compromise, community members who are concerned can reset their password by visiting password.brynmawr.edu.

We apologize for the confusion and are monitoring the situation. Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions.

Thank you!
Jennifer Spohrer  (Hear my name)
Director of Educational and Scholarly Technology
Library and Information Technology Services (LITS)
Carpenter A5

Warning: New Phishing Attempt 8/8

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages in which a community member sends you a file share. A recent example is a file called “ATHLETICS DIRECTORY REPORTS.docx”. This type of scam occurs regularly and could come from any account and have any file name.

Do not open the attachment, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

If you’re not expecting someone to email you a file, you should be cautious and question why you received it.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

 

Sophos Home Antivirus Expiring

Please note that your College-provided antivirus subscription to Sophos Home expires at the end of July. If you have Sophos Home installed on your personal device(s), you may see a notification regarding the expiration in the coming weeks.

Your options after Sophos Home expires are:

  1. Uninstall Sophos Home and enable Windows Security (Windows computers only)
  2. Uninstall Sophos Home and use a different College recommended anti-virus software
  3. Keep Sophos Home by activating a personal subscription

As always, let the Help Desk (help@brynmawr.edu or 610-526-7440) know if you have any questions!

VPN Unavailable: Monday (7/3) 8am-12pm

On Monday (7/3), LITS will be performing a significant upgrade to our VPN service. During this time, community members will be unable to access their College network drives (H:, S:, Q:, etc.) from off-campus. We apologize for any inconvenience this causes.

Once the upgrade is complete, community members will be prompted to upgrade their Pulse Secure clients. Once the client has been upgraded, community members will see the following changes:

  • Branding will change from Pulse Secure to Ivanti Secure Access
  • College network drives (H:, S:, Q:, etc.) will no longer be available via ingress.brynmawr.edu.
  • All community members will need to use the Ivanti Secure Access client to access network drives via File Explorer and Finder.

Instructions for performing the upgrade on your computer and more details about Ivanti Secure Access will be available closer to the date of the upgrade. If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Alert: New Phishing Attempt 6/23

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that are titled “Important Review” with a QR code in the body of the email. This is a scam.

Do not open attachments, follow the QR code links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Starting Tuesday, May 9th: Automated Antivirus Migration

Good morning!

Automated antivirus migration begins at 9am TOMORROW (Tuesday, May 9th). The migration can start as early as 9am or happen later in the day or week (or even later if you are not on campus regularly) – it’ll all depend when and how your device connects to the College network.

Since Macs will require a restart, LITS highly recommends manually migrating to CrowdStrike Falcon [https://askathena.brynmawr.edu/help/antivirus-migration] before Tuesday (5/9) if you would like restart to happen at a specific time.

 

For more information, see the LITS blog [https://lits.blogs.brynmawr.edu/11462]. As always, please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu if you have any questions!

Thank you,

Bonnie

____________________________________________

Happy almost-the-last-week of the semester! Please be aware that the automated antivirus migrationbegins on Tuesday, May 9th. The specific time of the migration depends on when and how your device connects to the College network. This means the migration can start as early as 9am on Tuesday (5/9) but could also happen later in the day or week (or even later if you are not on campus regularly).

Your device will NOT be affected if you have manually migrated to CrowdStrike Falcon[https://askathena.brynmawr.edu/help/antivirus-migration] before Tuesday (5/9). You can confirm that CrowdStrike Falcon is installed by searching for the app on your computer[https://askathena.brynmawr.edu/help/crowdstrike-falcon-antivirus-overview#finding-crowdstrike-falcon].

Since Macs will require a restart, LITS highly recommends manually migrating, so the restart happens at a specific time of your choosing.

 

As always, please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu if you have any questions!

____________________________________________
Today is the day! You will be able to migrate to CrowdStrike Falcon [https://askathena.brynmawr.edu/help/antivirus-migration] starting at 9am today.

We highly recommend completing the migration process at your earliest convenience to avoid getting caught in the automated migration that begins on Tuesday, May 9th.

If you need to wait for the automated migration, please be aware that College Macs will require a restart that you will not be able to defer. For questions and assistance, contact the Help Desk at help@brynmawr.edu or 610-526-7440!

____________________________________________

We have less than a week before the migration from Sophos to CrowdStrike Falcon becomes available in Software Center for you to download! We, truly, are very excited about CrowdStrike Falcon’s detection capabilities and low rate of false positives that will mean everyone at the College can spend a little less time worrying about malware.

Starting at 9am on Tuesday, April 25th, you will be able to use the antivirus migration instructions over at Ask Athena to migrate to CrowdStrike Falcon [https://askathena.brynmawr.edu/help/antivirus-migration]. We highly recommend completing the migration process at your earliest convenience  to avoid getting caught in the automated migration that begins on Tuesday, May 9th.

If you need to wait for the automated migration, please be aware that College Macs will require a restart that you will not be able to defer. More details to come! The Help Desk is reachable at help@brynmawr.edu or 610-526-7440 if you have any questions or need assistance.

____________________________________________

LITS is proud to announce our new and improved antivirus solution, CrowdStrike Falcon! It will be available for download starting Tuesday, April 25th. If you already have or are receiving a new College computer this month (April 2023), CrowdStrike Falcon will already be installed.

We’re very excited to be migrating to CrowdStrike Falcon as its features will help the College better detect malware and other fraudulent activity while reducing false positives! For more information and to get a preview of how the new antivirus will work, please visit our overview [https://askathena.brynmawr.edu/help/crowdstrike-falcon-antivirus-overview] posted on Ask Athena.

As always, don’t hesitate to let the Help Desk (help@brynmawr.edu; 610-526-7440) know if you have any questions!

RESOLVED: Having trouble printing?

UPDATE 3/30 at 2:30pm: Good news: Canon printing from both Macs and Windows computers has been restored! Folks should be able to install all of their queues as normal and do things like staple and print double-sided.

We’re still looking into printing by emailing “canon@brynmawr.edu” and will send another update when we know more. Thank you for your patience as we worked with our vendors to resolve these issues.

Please contact the Help Desk if you’re still having trouble: help@brynmawr.edu or 610-526-7440

____________________________________________

UPDATE 3/17 at 2pm: Mac printing for College-owned computers has been partially restored! Please follow the instructions below to install the Canon-Secure or CanonColor-Secure printing queue(s).

  1. Uninstall your existing Canon printers
  2. Install the Canon-Secure or CanonColor-Secure from Software Center using instructions available at Ask Athena

To retrieve your printed items, you will need to:

  1. Grab your OneCard
  2. Go you your preferred Canon Printer
  3. Tap your OneCard on the printer
  4. Select and release the documents you’d like to print

Please note that this is the interim solution. LITS is still working to get printing working for personal computers and fully functional for College-owned computers.

As LITS continues to implement fixes in the coming business days, users with College-owned computers will begin to see (and can add) their specific printers in Software Center.

As always, the Help Desk (help@brynmawr.edu or 610-526-7440) is ready to help if you have any questions!

____________________________________________

UPDATE 3/17 at 8:45am: Printing on Mac is not working properly. LITS is actively partnering with our vendors to find a solution as quickly as possible. Alternative solutions for Mac users are:

  • adding and printing to a non-Canon printer in your area
  • printing from the Windows computers in Canaday and Carpenter labs
  • borrowing a Windows laptop from the Help Desk

Printing on Windows is fully functional. If you are still experiencing issues, please try:

____________________________________________

UPDATE 3/16 at 2:40pm: LITS is actively working to resolve printer queue installation issues on macOS. Please give the Help Desk a call at 610-526-7440 to be walked through the temporary work around. Thank you!

____________________________________________

Community members who are experiencing issues connecting to College printers will need to delete and reinstall their printer queues.

Please see our printing documentation for steps to reinstall the queues. The Help Desk is available via help@brynmawr.edu or 610-526-7440 for assistance with the install.

We apologize for the inconvenience!

RESOLVED: H: Drive File Restore Services Unavailable

Updated 3/24/23 at 10:30am:

LITS has been able to confirm that H: drive backups have been running properly now for 90 days; these services are now restored.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.


Please note that H: drive file restore is temporarily unavailable. Everything in your H: drive will remain there, but LITS will not be able to retrieve any items once you’ve deleted them from your H: drive. We are actively working to resolve this issue. In the meantime, you may want to consider backing up important and/or frequently used items to another storage solution like OneDrive.

You can also back up files to the S: drive if they contain sensitive information. Please see our Data Handling Policy at https://www.brynmawr.edu/inside/offices-services/library-information-technology-services/about/policies/data-handling-policy to determine which items need to go to the S: drive.

For assistance with data back up and other questions, contact the Help Desk at help@brynmawr.edu or 610-526-7440