Category: System Status

downtime (scheduled or not), updates, interrruptions …

Phone System Maintenance, Tuesday 10/15 from 8am – 9am

On Tuesday, October 15th,  LITS will be performing necessary maintenance on the phone system from 8am – 9am. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Thank you for your patience as we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Problems Calling Off-Campus Phone Numbers (10/10)

Update, 12:07pm: Our vendor was able to resolve the issue with calling outside numbers. Please report any lingering issues to the Help Desk.

This morning, community members have been unable to use their campus phones to call off-campus numbers. We are working with our vendor to diagnose and resolve the issue as quickly as possible. We apologize in advance for any inconvenience.

I will update this blog post when we have more information. If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Issues Using Email Today, 10/10

Starting today, community members have reported issues accessing or using email, both via Webmail and the desktop version of Outlook. The issues range from not being able to log in or load emails to not being able to send messages or view calendar events. We’ve already been in touch with Microsoft and have confirmed that the issue is on their end and is affecting people nationwide. They are currently working towards a resolution.

One thing that has worked for some folks is to try accessing email via a different browser (like Firefox or Safari). If you have any questions about this or if you need help using another browser, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Urgent Wireless Upgrade Tomorrow (9/18) starting at 5am

LITS will be making an urgent security update to our campus wireless network tomorrow 9/18 starting around 5am.

Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.