Category: System Status

Update: This issue has been resolved and community members are again able to log in to all campus services. Please report any lingering issues or oddities to the Help Desk.

This morning, community members have started to report being unable to login to some Bryn Mawr services, including Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Financial Edge access through Terminal Services will be decommissioned on Friday, October 2^nd.

Access may be able to be provided on a case-by-case basis for those that need more time to gather historical data.  Requests for this level of access can be emailed to controllersoffice@brynmawr.edu for review and discussion.

Please don’t hesitate to reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 with any other questions and we will help direct your request.

LITS is working to resolve issues that some community members are having while trying to login to and use BIONIC. As part of this troubleshooting, we will need to restart all BIONIC services at 12pm today. We anticipate the outage to last approximately 30 minutes. During this time, all BIONIC services will unavailable.

We apologize for any inconvenience this causes and thank you in advance for your patience while we work to resolve this issue. If you have any questions, please don’t hesitate to reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

LITS will be applying a minor update to Moodle on Friday, September 11. We do not expect service interruption, but users may feel like Moodle is slightly slower around that time.

Please reach out to the Help Desk (610-526-7440; help@brynmawr.edu) with any questions or concerns.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

We’ve received reports from the community that Outlook and webmail are unavailable. It looks to be an issue affecting Microsoft Outlook users across the country following an outage at Microsoft earlier in the week. Microsoft is rolling out a fix so we should see service return shortly.

LITS has received several reports of community members running into issues downloading attachments from Outlook on the web and also via the desktop and mobile applications. LITS is working with Microsoft to resolve the issue. In the meantime we’ve found that the following methods seem to temporarily resolve the issue:

• For Outlook app users: Restarting the Outlook app
• For Outlook web users: Accessing the website through an incognito browsing window
• Switching to the website if you experience the issue on the app or vice versa

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

• • 12pm – 1pm:  All components of and services tied to BiONiC, account provisioning, visitor account creation, and password resets will be unavailable.
  • 1pm – 2pm: payhistory.brynmawr.edu will be unavailable

We appreciate your patience while this maintenance is being completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.