Category: System Status

Apple recently released a security update to iOS and OS systems. These updates address a zero-day vulnerability. It is crucial that all community members update all of their Apple devices, including iPads, iPhones, computers, and Apple Watches as soon as possible.

Beginning at 5pm today (Friday, 9/22), LITS will push this critical update to all College-owned Apple computers.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often. If you update your computer prior to 5pm, it will not restart again after we push the updates out.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update or if you want help doing the update on your own, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Update 9/18: This work was completed successfully during the specified outage window. Thanks for your patience!

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LITS staff will be rebooting the core network switch and applying updates on Sunday, September 17th from 3:00am – 6:00am. During the reboot there will be no network connectivity, including wireless.

All services hosted at Bryn Mawr College (including Moodle), as well as internet access from campus will be unavailable.

The telephone service is on a different network and will not be affected.

Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

This evening (September 15th) LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption.

Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Update, 11:45am: Full internet access has been restored in both GSSWSR and Park. Thank you for your patience while we got everything sorted out. Please report any lingering issues to the Help Desk.

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Due to equipment issues, the wired and wireless networks at GSSWSR are currently unavailable.

Community members in Park may also experience some problems using the wireless network.

Thank you for your patience while we work to get everything back up and running.

Please reach out to the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Update, 1:15pm: Wired and wireless internet access in New Dorm has been restored. Please report any lingering issues to the Help Desk.

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Due to equipment issues, the wired and wireless networks in New Dorm will be unavailable starting at 11:30am today while we perform some necessary maintenance. We will work to keep the downtime as brief as possible and thank you for your patience while we work to get everything back up and running.

Please reach out to the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Updated 9/3 11:40am: issues are fully resolved.
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Updated 9/3 11:20am: access to BIONIC is restored. LITS is still working on resolving underlying issues. Please repot any access issues to the Help Desk.
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Some BiCo community members have reported that they are unable to log in to BIONIC. LITS is investigating the issue and will work to resolve it as quickly as possible. We will share more information here as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Updated 9/1/23 at 9am: This issue is resolved. Please reach out right away if you’re unable to access Moodle.

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Community members are reporting an error (“Database connection failed”) when trying to access Moodle. LITS is investigating now and will work to resolve the issue as quickly as possible. We will share more information as we have it.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440

Update, 9:50pm: Phone service in Old Library has been restored. Please report any lingering issues to the Help Desk.

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Due to equipment issues, campus telephone service in Old Library is currently unavailable. LITS team members are working to restore service as quickly as possible. We apologize for the inconvenience and thank you in advance for your patience.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Starting this morning, community members have reported issues using LabStats to access College software remotely. LITS staff members are working to diagnose the issue and bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

The vendor that provides our network equipment has let us know about a critical vulnerability that we are working to address as quickly as possible. As this work is being done, there may be possible interruptions to both the wired and wireless internet in various locations across campus. Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu