Category: System Status

downtime (scheduled or not), updates, interrruptions …

RESOLVED: Network Unavailable in Erdman and Rhoads Dorms (Saturday, 8/13)

Update, Sun. 8/14: The network is again available in both Erdman and Rhoads. Please report any oddities or lingering issues to the Help Desk.

Due to some equipment problems following the campus power outage, the wireless network is unavailable in both Erdman and Rhoads. LITS staff are working to resolve the issues and restore connectivity as soon as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Scheduled Moodle Maintenance: 8/11 from 7-9PM

LITS will be performing routine Moodle maintenance and upgrades on Thursday, Aug 11 between 7:00-9:00 pm.

This maintenance includes performance improvements, but no substantial changes in the look or functionality.

We do not expect any service downtime, although you may experience slow or unusual behavior during the upgrade.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Wireless Security Certificate Replacement – Tuesday, 8/9

The wireless (eduroam) security certificate will be replaced on Tuesday (8/9). There will be minimal disruption to your connection to the wireless network. Once the replacement is complete, you will be prompted by your computer to accept the new certificate the next time you attempt to connect to eduroam.

Please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu with any question or issues connecting to eduroam!

Reminder: Changes to BIONIC

On Saturday, June 25th, BIONIC/PeopleSoft was updated with a new user interface. The new interface features college-specific branding for Bryn Mawr and Haverford and a new navigation bar at the top of the screen. This post highlights these major changes.

User Interface Guide

New Interface Highlights

  • Mobile-Friendly: many of the resources that community members typically access will be much more functional and easier to use on phones and tablets.
  • Homepage navigator: allows users to toggle between multiple role views.
  • Enhanced navigation: provides easier access to additional functions available to administrative users.

Questions?

Contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Emergency Moodle Maintenance – Friday (7/22) at 7AM *Note date and time change*

LITS will be performing emergency maintenance on Moodle at  7:00 AM on Friday, July 22, 2022*. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

*Maintenance was previously scheduled for Thursday, July 21, 2022 at 7:00 PM.

Emergency Listserv Server Maintenance, 2pm TODAY July 13

UPDATE, 2:20pm: The server has been restarted and listservs are available again. Thank you for your patience while we completed this necessary work.

Starting at 2pm today, July 13th, LITS will need to restart the server that controls our campus listservs (Mailman). While this work is performed, community members will not be able to email campus listservs or log in to Mailman. We expect the outage to last approximately 30 minutes.

Please contact the Help Desk with any questions or concerns: 610-526-7440 or help@brynmawr.edu

Reminder: Panopto Scheduled Downtime starting Sat June 25 9pm-1am

On Saturday, June 25th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 4 hours of downtime, with a target start time of 9:00pm EDT.During the downtime, you will not be able to access or play videos stored in Panopto. If you are recording on a Mac or PC desktop client, you will see a “Server unable to connect” error message if you try to upload the recording to the cloud, but you will still be able to save it on your hard drive and upload it once the system is back up.For any questions, please contact Panopto Support online at support.panopto.com or email support@panopto.com.

For any questions about using Panopto, or to report any difficulties after the update is complete, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.