Category: System Status

downtime (scheduled or not), updates, interrruptions …

Reminder: Panopto Scheduled Downtime starting Sat June 25 9pm-1am

On Saturday, June 25th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 4 hours of downtime, with a target start time of 9:00pm EDT.During the downtime, you will not be able to access or play videos stored in Panopto. If you are recording on a Mac or PC desktop client, you will see a “Server unable to connect” error message if you try to upload the recording to the cloud, but you will still be able to save it on your hard drive and upload it once the system is back up.For any questions, please contact Panopto Support online at support.panopto.com or email support@panopto.com.

For any questions about using Panopto, or to report any difficulties after the update is complete, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.

Reminder: Changes to BIONIC 6/25/22

On Saturday, June 25th, BIONIC/PeopleSoft will be updated with a new user interface. The new interface features college-specific branding for Bryn Mawr and Haverford and a new navigation bar at the top of the screen. This post highlights these major changes.

User Interface Guide

New Interface Highlights

  • Mobile-Friendly: many of the resources that community members typically access will be much more functional and easier to use on phones and tablets.
  • Homepage navigator: allows users to toggle between multiple role views.
  • Enhanced navigation: provides easier access to additional functions available to administrative users.

Questions?

Contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Reminder: Changes to BIONIC 6/25/22

On Saturday, June 25th, BIONIC/PeopleSoft will be updated with a new user interface. The new interface features college-specific branding for Bryn Mawr and Haverford and a new navigation bar at the top of the screen. This post highlights these major changes.

User Interface Guide

New Interface Highlights

  • Mobile-Friendly: many of the resources that community members typically access will be much more functional and easier to use on phones and tablets.
  • Homepage navigator: allows users to toggle between multiple role views.
  • Enhanced navigation: provides easier access to additional functions available to administrative users.

Questions?

Contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Panopto: Scheduled Downtime

On Saturday, June 25th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 9:00pm EDT.During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a “Server unable to connect” message.For any questions, please contact Panopto Support online at support.panopto.com or email support@panopto.com.

RESOLVED: Helfarian Internet Outage: June 6, 2022

Update, 8:13pm: Internet service in Helfarian has been restored. Thank you for your patience. Please report any issues to the Help Desk.

This evening, a piece of equipment failed and Helfarian is currently without internet access. LITS is working to find a replacement for the equipment and restore service as soon as possible. We apologize any inconvenience.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

POSTPONED: Phone and Voicemail Outage

Updated 5/19/22 at 9:15am:
This upgrade has been postponed. There will be no phone and voicemail outage on June 4. We will provide an updated schedule as soon as it’s available.
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The Bryn Mawr College telephone system will be unavailable on Saturday, June 4th from 8:00 a.m. until 8:00 p.m.
During this time, community members and offices will not be able to make or receive phone calls on campus phones. Voicemail will be unavailable during this time as well.
LITS will be working with our phone system vendor to perform a major upgrade during this time.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Emergency Maintenance on Moodle – Wednesday, May 18

LITS will be performing emergency maintenance on Moodle at  7:30 AM on Wednesday, May 18, 2022. The upgrade will address security vulnerabilities. The upgrade should last less than 10 minutes, and people who are already logged in should experience minimal disruption during that time.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Resolved: Trouble Printing for Some Community Members

Update 5/3: The issue has been resolved and printing via “canon@brynmawr.edu” is enabled.

LITS is investigating an issue that is preventing print jobs from being released when people email “canon@brynmawr.edu”. Printing directly to Canons via an installed print queue is working normally for all College owned computers and personal PCs.

For help installing a print queue, community members can use this document or reach out to the Help Desk at help@brynmawr.edu or 610-526-7440. Please also contact the Help Desk with any questions or concerns.

RESOLVED: Canon Printing Unavailable (May 2nd)

UPDATE: This issue has been resolved. Please report any lingering printing or scanning issues to the Help Desk.

Starting this afternoon, community members have reported issues when printing to and scanning from Canon printers. LITS is currently investigating the issue and working on finding a resolution. We apologize for any inconvenience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.