Category: System Status

downtime (scheduled or not), updates, interrruptions …

RESOLVED: Wireless Network Unavailable in parts of Rockefellar Dorm

Update, 1:15pm: The wireless network is again available in all of Rock dorm. Thank you for your patience while we resolved this issue. Please report any lingering questions or connection issues to the Help Desk.

Due to some equipment problems, the wireless network in parts of Rock dorm is currently unavailable. We are working to resolve the issue as quickly as possible. Thank you for your patience.

Please call the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Having trouble printing?

UPDATE 3/17 at 2pm: Mac printing for College-owned computers has been partially restored! Please follow the instructions below to install the Canon-Secure or CanonColor-Secure printing queue(s).

  1. Uninstall your existing Canon printers
  2. Install the Canon-Secure or CanonColor-Secure from Software Center using instructions available at Ask Athena

To retrieve your printed items, you will need to:

  1. Grab your OneCard
  2. Go you your preferred Canon Printer
  3. Tap your OneCard on the printer
  4. Select and release the documents you’d like to print

Please note that this is the interim solution. LITS is still working to get printing working for personal computers and fully functional for College-owned computers.

As LITS continues to implement fixes in the coming business days, users with College-owned computers will begin to see (and can add) their specific printers in Software Center.

As always, the Help Desk (help@brynmawr.edu or 610-526-7440) is ready to help if you have any questions!

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UPDATE 3/17 at 8:45am: Printing on Mac is not working properly. LITS is actively partnering with our vendors to find a solution as quickly as possible. Alternative solutions for Mac users are:

  • adding and printing to a non-Canon printer in your area
  • printing from the Windows computers in Canaday and Carpenter labs
  • borrowing a Windows laptop from the Help Desk

Printing on Windows is fully functional. If you are still experiencing issues, please try:

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UPDATE 3/16 at 2:40pm: LITS is actively working to resolve printer queue installation issues on macOS. Please give the Help Desk a call at 610-526-7440 to be walked through the temporary work around. Thank you!

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Community members who are experiencing issues connecting to College printers will need to delete and reinstall their printer queues.

Please see our printing documentation for steps to reinstall the queues. The Help Desk is available via help@brynmawr.edu or 610-526-7440 for assistance with the install.

We apologize for the inconvenience!

RESOLVED: Community Members Unable to Login to Some College Services

UPDATE: This issue has been resolved and community members should again be able to log in to all College services. Please contact the Help Desk if you continue to have trouble.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Canon Upgrade Completed (Action Required)

UPDATE 3/8 at 9:45AM:

The Canon upgrades are now completed. Please follow the instructions for adding a printer to add back your preferred Canon printers.
As always, feel free to reach the Help Desk at help@brynmawr.edu or 610-526-7440 for assistance!

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UPDATE 3/3 at 12PM: Community members will need to re-add their Canon printers after the upgrade. Please see Ask Athena for instructions on adding the printer(s) for Windows and/or macOS.

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LITS will be performing server upgrades for our Canon printers on Tuesday, March 7th. As such, printing, scanning, and copying on the Canons will be unavailable. HP printers will not be affected.

Please reach out to the Help Desk via 610-526-7440 or help@brynmawr.edu if you have any questions!

Updated: Telephone Service Restored

Updated 3/7/23 at 3:40pm:

Campus telephone service has been restored.

Please contact the Help Desk with any questions or issues. help@brynmawr.edu or 610-526-7440.

Thank you for your patience!

This morning’s planned telephone service outage will continue longer than expected.

Our telephone support provider is still working on the upgrade and service is currently intermittent.

In case of emergency, please call 610-897-1573 if you cannot reach campus safety at x7911.
Voicemail may be intermittently unavailable throughout the day as work is completed.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Telephone Service Unavailable 3/7 7:30-8:30am

Telephone service on campus will be unavailable on Tuesday, March 7th from 7:30am-8:30am. Our support vendor will be performing a critical security update during this time.
In case of emergency, please call 610-897-1573 if you cannot reach campus safety at x7911.
Voicemail may be intermittently unavailable throughout the day as work is completed.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Mailman Listservs Unavailable

Update: LITS has resolved the log in issue with Mailman and listservs should now be working normally. Please report any oddities or additional issues to the Help Desk.

Thank you for your patience!

Starting this morning, community members are unable to login to Mailman listservs. This means that folks are unable to release emails sent to campus listservs or make any changes to their lists. We are looking into the issue and working to resolve things as quickly as possible.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

RESOLVED:Community Members Unable to Login to Some Bryn Mawr Services

Update, 11:05am: Community members should now be able to login to all campus services. Please reach out to the Help Desk if you’re still having trouble.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

UPDATED Apple Users: LITS will push updates to College-owned Apple computers at 10pm tonight (Feb 14)

Updated 2/14/23 at 5:10pm

LITS will begin pushing a critical update to all College-owned Apple computers at 10PM tonight, February 14th.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Apple recently released security updates to macOS 13.2.1 and Safari 16.3.1 which address a zero-day vulnerability.

LITS recommends that you update all of your Apple devices (computers, phones, iPads, etc.) at your earliest convenience.

We are currently assessing and may push an update for College-owned computers.

Macs running macOS 13 Ventura:

  1. In the top-left corner of your desktop click the Apple icon
  2. Click System Settings
  3. Click General
  4. Click Software Update
  5. Wait for updates to be downloaded
  6. Click Update/Upgrade

Macs running macOS 12 Monterey and macOS 11 Big Sur:

  1. In the top-left corner of your desktop click the Apple icon
  2. Click About This Mac
  3. Click Software Update
  4. Wait for updates to be downloaded
  5. Click Update/Upgrade

More information on updating: https://support.apple.com/en-us/HT201541

Contact the Help Desk with questions: 610-526-7440 or help@brynmawr.edu.