Category: System Status

downtime (scheduled or not), updates, interrruptions …

Issues with Moodle’s Ally plugin

The Moodle update is now complete and service has been restored. Unfortunately, we are currently experiencing issues with the Ally plugin’s document conversion features in the updated version of Moodle. We are working with the vendor to resolve this issue as quickly as possible.

In the meantime, students and instructors can use these alternative assistive technology options:

We apologize for the inconvenience this causes; if you have any questions or concerns, please contact us through the Help Desk (help@brynmawr.edu, 610-526-7440).

Panopto Service Interruption, April 12th

Panopto site will be performing an upgrade to its servers Saturday, April 12th. The upgrade will begin at 10 PM Eastern time and continue for three hours until 1 AM on Sunday, April 13th. During this time, Bryn Mawr’s Panopto site will be unavailable to all users.

Please contact the Help Desk with questions at help@brynmawr.edu or 610-526-7440

RESOLVED: Moodle Currently Unavailable

Update: Moodle is back up as of 6pm. LITS will continue to monitor.

Moodle is currently unavailable. LITS is working to diagnose and resolve this issue as quickly as possible and will update as soon as Moodle is back in service. Thank you for your patience!

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

RESOLVED: Duo: Authentication via phone call and SMS unavailable

Update, Friday 2/14: Duo reports that this issue is resolved and all methods of communication are operational.

Today, Duo identified an issue where authentication via phone call or SMS/text messages is failing. Until the issue is resolved, community members will need to authenticate via Duo Mobile Push, passcodes from the Duo Mobile App, or security/hardware tokens.

Please remember that LITS will never ask you to initiate a Duo Push or to send us a passcode/SMS message. You should only approve Duo authentication requests that you initiated yourself. It never hurts to decline a Duo request if you’re unsure.

We will update here as more information becomes available. If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Intermittent Issues with Composing or Replying to Emails

Recently, community members have reported intermittent issues when trying to compose or reply to emails. This issue happens across all browsers and, for many, can be temporarily resolved by logging out of email completely or switching to a new web browser.

This issue is being reported by Microsoft customers worldwide and, as of now, there is no resolution.

Please note that these issues are only reported as happening with webmail and not with the desktop version of Outlook. Please visit Ask Athena for instructions on setting up an Outlook client.

If you need help with this setup, or if you have any questions or concerns, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.