Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
downtime (scheduled or not), updates, interrruptions …
Update: Moodle is back up as of 6pm. LITS will continue to monitor.
Moodle is currently unavailable. LITS is working to diagnose and resolve this issue as quickly as possible and will update as soon as Moodle is back in service. Thank you for your patience!
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440
Moodle is currently unavailable. LITS is working to diagnose and resolve this issue as quickly as possible and will update as soon as Moodle is back in service. Thank you for your patience!
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440
Update, Friday 2/14: Duo reports that this issue is resolved and all methods of communication are operational.
Today, Duo identified an issue where authentication via phone call or SMS/text messages is failing. Until the issue is resolved, community members will need to authenticate via Duo Mobile Push, passcodes from the Duo Mobile App, or security/hardware tokens.
Please remember that LITS will never ask you to initiate a Duo Push or to send us a passcode/SMS message. You should only approve Duo authentication requests that you initiated yourself. It never hurts to decline a Duo request if you’re unsure.
We will update here as more information becomes available. If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Recently, community members have reported intermittent issues when trying to compose or reply to emails. This issue happens across all browsers and, for many, can be temporarily resolved by logging out of email completely or switching to a new web browser.
This issue is being reported by Microsoft customers worldwide and, as of now, there is no resolution.
Please note that these issues are only reported as happening with webmail and not with the desktop version of Outlook. Please visit Ask Athena for instructions on setting up an Outlook client.
If you need help with this setup, or if you have any questions or concerns, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Wufoo is now back up and running. Please let the Help Desk know if you are still experiencing issues. Thank you!
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LITS has received reports of Wufoo forms not being accessible this morning. We are working to diagnose and resolve these issues as quickly as possible and will update as soon as Wufoo is back in service. Thank you for your patience!
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
LITS will be making an urgent security update to our campus wireless network tomorrow 1/15 starting around 8am.
Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.
Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
On Thursday (12/19), LITS will be performing an urgent upgrade to our VPN service. During this time, community members will not be able to access their College network drives (H:, S:, Q:, etc.) or other campus-only resources from off-campus. We apologize for any inconvenience this causes!
Please reach out to the Help Desk (610-526-7440 | help@brynmawr.edu) if you have questions.
Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight.
2025 Schedule:
Jan 16, 30
Feb 13, 27
Mar 13, 27
Apr 10, 24
Jun 12, 26
Jul 10, 24
Aug 14, 28
Sept 11, 25
Oct 16, 30
Nov 13, 20
LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.
LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.
The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Update, 10:15pm: Folks should once again be able to login to all campus services. Please contact the Help Desk if you are continuing to experience any issues.
Starting this evening, community members report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440