Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
All telephone services, including voicemail, will be unavailable from 7am – 8am on Tuesday, 7/29. During this time, LITS will be working with our vendor to perform necessary maintenance.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Update, 8:50pm: Thanks to our Systems team, LITS was able to identify and resolve the issue with navigating to webmail.brymawr.edu. Email access via the web should be fully restored. Please report any lingering issues to the Help Desk.
Starting this evening, community members started having trouble accessing their email via webmail.brynmawr.edu. LITS is actively working on identifying and resolving the issue. Thank you for your patience while we work to get things back up and running.
Email can still be accessed via the Outlook client and mobile apps. Instructions for installing Outlook and mobile apps can be found on our knowledge base, Ask Athena.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440. For our listing of our current hours, please visit our Hours Page.
Tomorrow evening, 6/18, from 6pm – 8pm the PeopleSoft HCM system will be unavailable while we perform necessary maintenance. We apologize in advance for any inconvenience.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
This evening, a number of spam and phishing emails started making the rounds. One of these emails used President Cadge’s name in an attempt to get folks to click on a link. Another set of emails advertised false job opportunities. Please be skeptical of unsolicited and unexpected emails that contain links or ask you to take some sort of immediate action. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.
If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
Update, 12:20pm: LITS has resolved the issues with logging in to Drupal and updating the website. Thank you for your patience and happy editing!
Please let us know if you continue to experience any issues or wonkiness.
LITS is investigating an issue that is not allowing community members to login to Drupal and edit the College website. We are working to resolve this issue as quickly as possible. We apologize for any inconvenience.
Please contact the Help Desk with any questions or for any urgent website edits: help@brynmawr.edu or 610-526-7440.
Update, 6:55pm: VPN service has been restored and community members should be able to login as normal. Thank you for your patience. Please report any lingering issues to the Help Desk.
LITS is currently investigating an issue that is not allowing community members to connect to the College VPN, Palo Alto GlobalConnect. We are working to resolve the issue as quickly as possible and apologize in advance for any inconvenience.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Recently, a vulnerability in Apple’s AirPlay technology was discovered. This vulnerability would allow a bad actor to use AirPlay to hack other wireless devices that are on the same wifi network. Apple has recently released security patches to address this security issue.
Please make sure that all of your Apple devices, including computers, iPads, iPhones, watches, etc., are fully up-t0-date. If you have any questions about updating your devices, please don’t hesitate to reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.
Update, Friday 2/14: Duo reports that this issue is resolved and all methods of communication are operational.
Today, Duo identified an issue where authentication via phone call or SMS/text messages is failing. Until the issue is resolved, community members will need to authenticate via Duo Mobile Push, passcodes from the Duo Mobile App, or security/hardware tokens.
Please remember that LITS will never ask you to initiate a Duo Push or to send us a passcode/SMS message. You should only approve Duo authentication requests that you initiated yourself. It never hurts to decline a Duo request if you’re unsure.
We will update here as more information becomes available. If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
Apple recently released a critical security update for iPhones and iPads. This update addresses a zero-day exploit and it’s critical for community members who use Apple devices to run any updates as soon as possible.
For help updating your iPhone or iPad, or if you have any questions, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.
Recently, community members have reported intermittent issues when trying to compose or reply to emails. This issue happens across all browsers and, for many, can be temporarily resolved by logging out of email completely or switching to a new web browser.
This issue is being reported by Microsoft customers worldwide and, as of now, there is no resolution.
Please note that these issues are only reported as happening with webmail and not with the desktop version of Outlook. Please visit Ask Athena for instructions on setting up an Outlook client.
If you need help with this setup, or if you have any questions or concerns, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
LITS has implemented a fix to Zoom Scheduler that will allow users to reschedule a meeting without encountering broken links. As a reminder, this fix will only apply to meetings that were scheduled after the fix was applied. Meetings scheduled before today will still have broken links for rescheduling. Please email help@brynmawr.edu if you have any questions.
LITS will be making an urgent security update to our campus wireless network tomorrow 1/15 starting around 8am.
Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.
Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.