Author: Katie Surkin

Routine System Maintenance: 2025 Schedule

Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight.

2025 Schedule:

Jan 16, 30

Feb 13, 27

Mar 13, 27

Apr 10, 24

Jun 12, 26

Jul 10, 24

Aug 14, 28

Sept 11, 25

Oct 16, 30

Nov 13, 20

LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.

LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.

The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Campus Services Unavailable

Update, 10:15pm: Folks should once again be able to login to all campus services. Please contact the Help Desk if you are continuing to experience any issues.

Starting this evening, community members report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Action Required: Zero-Day Vulnerability on Apple Devices

Apple has released urgent security patches for recently discovered zero-day vulnerabilities affecting devices running macOS and iOS. While this predominantly affects older Intel-based Macs, all Apple devices should install the latest updates available as soon as possible.

For assistance, or if you have any questions, please contact the Help desk: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Campus Services Unavailable

Update, 8:30am: Access to all services has been restored. Please contact the Help Desk if you’re still experiencing issues.

Starting today, community members report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Phone System and Voicemail Maintenance: Wednesday, 11/20 8:30am – 9:30am

Starting at 8:30am on Wednesday, 11/20 LITS will be working with our phone vendor to perform necessary maintenance on the system.

This maintenance will last approximately 1 hour. During this time, the voicemail system will be intermittently unavailable. Community members should be able to make and receive calls as normal. Thank you for your patience as we perform this necessary work.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Warning: New Month, More Phishing Attempts

This evening, Bryn Mawr community members once again received a number of phishing messages.  These messages include offers for a fake job and threats to deactivate accounts.

Please be wary of any emails that threaten the loss of your email account if you don’t fill out a form or take other actions to verify your account. Please also be skeptical of unsolicited emails that offer job opportunities.  Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

Often, phishers will use scare tactics – like threatening to terminate your accounts in a short amount of time – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Warning: New Round of Phishing Attempts (10/15)

This evening, Bryn Mawr community members once again received a number of phishing messages.  These messages include offers for a fake job and threats to deactivate accounts.  Please be wary of any emails that threaten the loss of your email account if you don’t fill out a form or take other actions to verify your account. Please also be skeptical of unsolicited emails that offer job opportunities.  Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Phone System Maintenance, Tuesday 10/15 from 8am – 9am

On Tuesday, October 15th,  LITS will be performing necessary maintenance on the phone system from 8am – 9am. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Thank you for your patience as we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Problems Calling Off-Campus Phone Numbers (10/10)

Update, 12:07pm: Our vendor was able to resolve the issue with calling outside numbers. Please report any lingering issues to the Help Desk.

This morning, community members have been unable to use their campus phones to call off-campus numbers. We are working with our vendor to diagnose and resolve the issue as quickly as possible. We apologize in advance for any inconvenience.

I will update this blog post when we have more information. If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Issues Using Email Today, 10/10

Starting today, community members have reported issues accessing or using email, both via Webmail and the desktop version of Outlook. The issues range from not being able to log in or load emails to not being able to send messages or view calendar events. We’ve already been in touch with Microsoft and have confirmed that the issue is on their end and is affecting people nationwide. They are currently working towards a resolution.

One thing that has worked for some folks is to try accessing email via a different browser (like Firefox or Safari). If you have any questions about this or if you need help using another browser, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Urgent Wireless Upgrade Tomorrow (9/18) starting at 5am

LITS will be making an urgent security update to our campus wireless network tomorrow 9/18 starting around 5am.

Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Main College Website Unavailable (9/6)

Update, 9/6 at 1:10pm: The website is back up and running!

The main College website is currently unavailable from both on and off-campus. LITS has contacted our vendor and is actively working to restore functionality. We apologize for any inconvenience this causes.

If you have any questions, please reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.