Author: Katie Feno

RESOLVED: Duo: Authentication via phone call and SMS unavailable

Update, Friday 2/14: Duo reports that this issue is resolved and all methods of communication are operational.

Today, Duo identified an issue where authentication via phone call or SMS/text messages is failing. Until the issue is resolved, community members will need to authenticate via Duo Mobile Push, passcodes from the Duo Mobile App, or security/hardware tokens.

Please remember that LITS will never ask you to initiate a Duo Push or to send us a passcode/SMS message. You should only approve Duo authentication requests that you initiated yourself. It never hurts to decline a Duo request if you’re unsure.

We will update here as more information becomes available. If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Intermittent Issues with Composing or Replying to Emails

Recently, community members have reported intermittent issues when trying to compose or reply to emails. This issue happens across all browsers and, for many, can be temporarily resolved by logging out of email completely or switching to a new web browser.

This issue is being reported by Microsoft customers worldwide and, as of now, there is no resolution.

Please note that these issues are only reported as happening with webmail and not with the desktop version of Outlook. Please visit Ask Athena for instructions on setting up an Outlook client.

If you need help with this setup, or if you have any questions or concerns, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

 

Update: Fix to Zoom Scheduler Applied

LITS has implemented a fix to Zoom Scheduler that will allow users to reschedule a meeting without encountering broken links. As a reminder, this fix will only apply to meetings that were scheduled after the fix was applied. Meetings scheduled before today will still have broken links for rescheduling. Please email help@brynmawr.edu if you have any questions.

Urgent Wireless Upgrade Tomorrow (1/15) starting at 8am

LITS will be making an urgent security update to our campus wireless network tomorrow 1/15 starting around 8am.

Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Routine System Maintenance: 2025 Schedule

Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight.

2025 Schedule:

Jan 16, 30

Feb 13, 27

Mar 13, 27

Apr 10, 24

Jun 12, 26

Jul 10, 24

Aug 14, 28

Sept 11, 25

Oct 16, 30

Nov 13, 20

LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.

LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.

The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Campus Services Unavailable

Update, 10:15pm: Folks should once again be able to login to all campus services. Please contact the Help Desk if you are continuing to experience any issues.

Starting this evening, community members report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Action Required: Zero-Day Vulnerability on Apple Devices

Apple has released urgent security patches for recently discovered zero-day vulnerabilities affecting devices running macOS and iOS. While this predominantly affects older Intel-based Macs, all Apple devices should install the latest updates available as soon as possible.

For assistance, or if you have any questions, please contact the Help desk: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Campus Services Unavailable

Update, 8:30am: Access to all services has been restored. Please contact the Help Desk if you’re still experiencing issues.

Starting today, community members report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Phone System and Voicemail Maintenance: Wednesday, 11/20 8:30am – 9:30am

Starting at 8:30am on Wednesday, 11/20 LITS will be working with our phone vendor to perform necessary maintenance on the system.

This maintenance will last approximately 1 hour. During this time, the voicemail system will be intermittently unavailable. Community members should be able to make and receive calls as normal. Thank you for your patience as we perform this necessary work.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Warning: New Month, More Phishing Attempts

This evening, Bryn Mawr community members once again received a number of phishing messages.  These messages include offers for a fake job and threats to deactivate accounts.

Please be wary of any emails that threaten the loss of your email account if you don’t fill out a form or take other actions to verify your account. Please also be skeptical of unsolicited emails that offer job opportunities.  Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

Often, phishers will use scare tactics – like threatening to terminate your accounts in a short amount of time – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Warning: New Round of Phishing Attempts (10/15)

This evening, Bryn Mawr community members once again received a number of phishing messages.  These messages include offers for a fake job and threats to deactivate accounts.  Please be wary of any emails that threaten the loss of your email account if you don’t fill out a form or take other actions to verify your account. Please also be skeptical of unsolicited emails that offer job opportunities.  Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.