Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
Update, 10:55am: Internet access has been restored to the Ward building. Please report any lingering issues to the Help Desk.
Last night, one of the network switches for the Ward building failed. As a result, at least part of the building is without internet access. We are working to assess the situation and find a solution as quickly as possible. We will update here as we learn more.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
UPDATE:
Thank you for your patience while we worked to resolve the issues this morning. As of now, all campus services are back up and running (though you may need to remap your home directories and shared drives). Please call the Help Desk if you are having any trouble with this.
Folks may still be experiencing issues with their Windows computers showing a blue screen. If this is the case, please reach out to the Help Desk and we will help as soon as we are able: help@brynmawr.edu or 610-526-7440.
———————————————————–
Due to a global issue affecting CrowdStrike Falcon, the College’s antivirus provider, a number of Campus Services are currently unavailable. Anyone on a Windows computer will also likely be experiencing blue screen errors and be unable to logon. LITS is actively working with our vendors, including CrowdStrike, to identify a fix for all of these issues.
Please note that this issue does NOT affect any devices running MacOS or Linux.
In oder to fix Windows laptops, we might need to manually install a fix that has been provided by CrowdStrike. We will update you as soon as we know more. Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.
This weekend, a number of Bryn Mawr community members have received a new phishing scam. Though the exact contents of the phishing email are a bit different than others, the general message follow previous patterns. Please be aware of emails that threaten the loss of your email account if you don’t fill out a form or take other actions to verify your account. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms.
Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
ILLiad and interlibrary loan services will be down for maintenance during the week of 06/17-06/21. The ILLiad website may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests by Thursday June 13, 2024. Any borrowing requests submitted during the maintenance period may disappear and might not be processed. Borrowing requests can start being submitted on Saturday, June 22, but will not be processed until Monday, June 24.
Please reach out to bmcill@brynmawr.edu with any questions or concerns.
Thank you for your patience!
ILLiad and interlibrary loan services will be down for maintenance during the week of 06/17-06/21. The ILLiad website may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests by Thursday June 13, 2024. Any borrowing requests submitted during the maintenance period may disappear and might not be processed. Borrowing requests can start being submitted on Saturday, June 22, but will not be processed until Monday, June 24.
Please reach out to bmcill@brynmawr.edu with any questions or concerns.
Thank you for your patience!
On June 3rd, LITS will be performing a necessary upgrade to the phone system from 8am – 12:30pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.
Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.
Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Just in time for the holiday, there is a new phishing scam making the rounds. Please be aware of any email asking you to verify or re-verify an account. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms.
Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
UPDATE Saturday, 5/4: As of very early this morning, SPSS is once again available and functional. Please report any lingering issues to the Help Desk.
This morning, there is a server issue that is affecting community members’ ability to access and use SPSS. We are actively working to resolve the issue as quickly as possible. Thank you in advance for your patience.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440
Update, 9:25am: Tripod is once again available to community members. Please get in touch if you are having any lingering issues.
Starting this morning, community members have been able to access Tripod, the library catalog. While it’s unavailable, patrons will be unable to do things like search for books or articles, access their patron records, or place holds. We are actively looking into the issue and getting in touch with our vendor. We don’t have an estimated time for when things will be back up and running, but we’re working to get things resolved as quickly as possible.
Please contact the Circulation Desk with any questions: circulation@brynmawr.edu.
Updated 4/19/24 9:10am
We believe the issue has been identified and resolved. It will take ~1 hour or so for accounts to become accessible again. Please let us know if you continue to experience issues accessing Bryn Mawr College services.
This morning, some community members have reported issues accessing their email and Zoom. LITS is actively looking in to the issue and working to fix it as quickly as we are able.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440
Update, 4:50pm: All networks in Dalton are once again available. Please contact the Help Desk to report any lingering issues.
The wired (ethernet) network in Dalton is currently unavailable. We are actively looking into the issue and will work to resolve things as quickly as we are able. The wireless network is still working without any issues.
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
Starting around 4pm this evening, LITS staff will be working to replace outdated networking equipment in Dalton. While the work is being done, there may be some brief, intermittent network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.