Author: Katie Feno

RESOLVED: Some Campus Services Unavailable, 10/2

Update: This issue has been resolved and community members are again able to log in to all campus services. Please report any lingering issues or oddities to the Help Desk.

This morning, community members have started to report being unable to login to some Bryn Mawr services, including Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Financial Edge Access Via Terminal Services to be Discontinued on October 2nd

Financial Edge access through Terminal Services will be decommissioned on Friday, October 2nd.

Access may be able to be provided on a case-by-case basis for those that need more time to gather historical data.  Requests for this level of access can be emailed to controllersoffice@brynmawr.edu for review and discussion.

Please don’t hesitate to reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 with any other questions and we will help direct your request.

Brief BIONIC Outage TODAY (9/25), 12pm

LITS is working to resolve issues that some community members are having while trying to login to and use BIONIC. As part of this troubleshooting, we will need to restart all BIONIC services at 12pm today. We anticipate the outage to last approximately 30 minutes. During this time, all BIONIC services will unavailable.

We apologize for any inconvenience this causes and thank you in advance for your patience while we work to resolve this issue. If you have any questions, please don’t hesitate to reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.

Emergency BIONIC Security Patching TODAY (8/19) Starting at 12pm

LITS will be performing emergency security patching on BIONC and payhistory.brynmawr.edu today (8/19) between 12pm-2pm. Due to the nature of the patches, they work will be done in two waves:
    • 12pm – 1pm:  All components of and services tied to BiONiC, account provisioning, visitor account creation, and password resets will be unavailable.
    • 1pm – 2pm: payhistory.brynmawr.edu will be unavailable

We appreciate your patience while this maintenance is being completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Emergency BIONIC Security Patching TODAY (7/22), 12pm – 1pm

LITS will be performing emergency security patching on PeopleSoft today (7/22) between 12pm-1pm. During this time, all components of and services tied to BiONiC, payhistory.brynmawr.edu, account provisioning, visitor account creation, and password resets will be unavailable.

We appreciate your patience while this maintenance is being completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Be Aware: Phishing Emails and Invoice Scams

Recently, we’ve seen an uptick in email scams telling community members that they have overdue or unpaid invoices. In many cases, the senders of these emails impersonate real companies and people that you know and trust, including members of your department or senior staff. This is a tactic that scammers use to get you to trust the information in the email. The email phishers hope that by both using familiar names and creating a sense of urgency – like using words like “Urgent!” or “Act now!” or threatening to turn off key services – that people will act without doing any further investigation and questioning.

If you receive any emails about unpaid invoices, particularly if it’s not something you were expecting, it’s good to do a little extra research:

  • If the email mentions someone from the Bryn Mawr community, reach out to that person directly and ask about the email.
  • Contact any vendors mentioned via trusted means, like the customer service number on their official website.
  • Do not follow any links or call any phone numbers that are listed in these unexpected emails.

If you believe you may have received one of these emails and provided any information or payment to the phisher, please get in touch with the Help Desk as soon as possible. The Help Desk is also happy to talk with you about any questions you may have about suspicious emails. We can be found on the

All Network Services Back Online

Thank you for your patience while LITS carried out necessary work on our campus network. All internet connectivity and online services (including email, Moodle, and the VPN) should now be back online.

Please report any lingering issues or concerns to the Help Desk: help@brynmawr.edu or 610-526-7440.

Urgent Wireless Security Update, 5am on Wednesday, 5/13

LITS will be making urgent security updates to our campus wireless network starting at 5am tomorrow, May 13th.

Community members who are on campus may experience a 5-10 minute wireless outage while the work is being done. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Reminder: Changes to Pay History Access

Starting on May 1st, 2026, community members will no longer be able to see any paychecks or tax forms in Bionic. Instead, these will be available in Workday and a new pay history portal.

To see paychecks and tax documents from 2025 and earlier, go to payhistory.brynmawr.edu and login with your College username and password. Please note that you will need to be logged in to the College VPN in order to access this website. Instructions for downloading and using the VPN can be found here: https://askathena.brynmawr.edu/help/college-vpn

All paychecks from 2026 can be found in Workday. Please check our How-To Guides for information on viewing and printing pay slips in Workday: https://www.brynmawr.edu/inside/offices-services/information-technology/workday/how-guides-videos

If you have any questions about this change or have any questions about using the VPN, please reach out to the Help Desk: help@brynmawr.edu, 610-526-7440.

RESOLVED: Urgent Maintenance TONIGHT, April 14th from 5pm – 6pm

Update, 5:20pm: Maintenance has been completed earlier than expected and all services can be accessed as usual. Please report any lingering issues to the Help Desk.

From 5pm – 6pm this evening (April 14th), LITS will need be performing some necessary testing and maintenance on one of our authentication services. During this time, community members will experience intermittent issues logging in to some College services. Affected services include: Interfolio, Parchment, Domain of One’s Own, ENGAGE, Academic Analytics, and TerraDotta.

If you try to login into one of the services during the outage window and run into trouble, please try again in a few minutes. Thank you for your patience while we complete this important work.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

ISSUE RESOLVED: S: drive Server Reboot TODAY, 4/3 at 5pm

UPDATE, 5:45pm: The reboot of the server seems to have resolved issues with connecting to and accessing files on the S: drive. We will continue to work to find the cause of these issues and thank you again for your patience while we completed this work.

As always, please report any lingering issues to the Help Desk.

In order to troubleshoot the issues that community members are experiencing accessing files on the S: Drive, LITS will need to reboot the server at 5pm TODAY, 4/3. We anticipate the outage lasting approximately 30 minutes. Please note that this time may increase depending on the issue.

While the server is being rebooted, no one will be able to access the S: drive or any of the files on it. Anyone who is using the S: drive at the time of the reboot will be disconnected automatically.

Everyone will be able to use the H: drive and OneDrive as usual.

Thank you so much for your patience while we work to resolve this issue. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Trouble Accessing Documents on the S: Drive

UPDATE, 5:45pm: The reboot of the server seems to have resolved issues with connecting to and accessing files on the S: drive. We will continue to work to find the cause of these issues and thank you again for your patience while we completed this work.

As always, please report any lingering issues to the Help Desk.

Starting today, community members have reported issues accessing and interacting with documents that are stored on the S: drive, the shared network drive, from both on and off campus. LITS is working to diagnose and resolve the issue as quickly as possible. We apologize for any inconvenience this causes.

All documents stored on the H: drive and in OneDrive are unaffected and should function as expected.

If you have any questions or concerns, or would like to report any additional information, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.