Author: Katie Feno

RESOLVED: Wireless Connectivty Issues in Pem West (Saturday, 10/25)

Update, 12:30am: Connectivity in Pem West has been restored. Thank you for your patience while we assessed and resolved the issue. Please report any lingering network oddities to the Help Desk.

This evening, one of the network switches for Pembroke West has failed, causing a partial wireless outage in the building. LITS is working to assess the situation and implement a solution as quickly as possible. We apologize for any inconvenience this causes and will update here as we learn more.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

Upcoming Security Enhancements to College Systems

We will be implementing several security related enhancements in our ongoing efforts to strengthen our cybersecurity program, protect our valuable data, and reduce cyber risks in our environment. These changes should be invisible to the community, but will help to improve our ability to detect and respond to compromised accounts and other phishing emails.
The objective of these security enhancements will be to help accomplish the following:
These and other efforts help us to remain vigilant regarding cybersecurity threats. Your cooperation is very important for maintaining the integrity of our systems and protecting sensitive information. We continue to emphasize the importance of completing information security training as this training is an integral part of cyber defense.
Thank you for your attention and commitment to helping to protect our environment from cyber threats.
For any questions or security concerns, please do not hesitate to reach out to help@brynmawr.edu or 610-526-7440.

Be Aware: New Phishing Attacks are Making the Rounds

In the past couple of weeks, a number of phishing scams have made the rounds in the Bryn Mawr community. Though the exact contents of the messages vary, they all follow some usual patterns:

    • Be wary of messages that threaten the loss of your account if you don’t take specific (and swift!) action.
    • Be cautious when opening files or file shares that you aren’t expecting or are from a name you don’t recognize.
    • Job offers that appear too good to be true usually are – and these rarely come in unsolicited email!
    • Emails that are listing lots of expensive or rare items are scams.

Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO codes with ANYONE. LITS will never ask you to verify a DUO prompt or send you a passcode or password.

Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

 

RESOLVED: Issues Accessing Tripod while On Campus

Update, 8:40am: All access issues appear to be resolved and community members are once again able to access Tripod from both on and off campus. Please report any lingering issues or unexpected behavior to the Circulation or Help Desks.

Starting this evening, community members have been unable to access Tripod, the library catalog.  Currently, these issues seem to only affect people who are on-campus. We are actively looking into the issue, but it appears that it might be related to an outside network issue that is affecting more than the College. Currently, we don’t have an estimate for when it might be resolved, but we hope that things will be back up and running as quickly as possible.

While it’s unavailable, patrons will be unable to do things like search for books or articles, access their patron records, or place holds. If you have any questions, or need to place an urgent hold, please email the Circulation Desk at circulation@brynmawr.edu.

RESOLVED: Some Campus Services Unavailable

Update: This issue has been resolved and community members are again able to log in to all campus services. Please report any lingering issues or oddities to the Help Desk.

This morning, community members have started to report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

MiCollab Maintenance: Voicemail and Softphone Unavailable 8am – 9am TOMORROW, 8/1

MiCollab and access to voicemail and your College softphone will be unavailable from 8am – 9am tomorrow, 8/1. During this time, LITS will work with our vendor to perform a critical update. Community members should be able to use their desk phones to make and receive calls as normal.

Thank you in advance for your patience while we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Problems Accessing webmail.brynmawr.edu

Update, 8:50pm: Thanks to our Systems team, LITS was able to identify and resolve the issue with navigating to webmail.brymawr.edu. Email access via the web should be fully restored. Please report any lingering issues to the Help Desk.

Starting this evening, community members started having trouble accessing their email via webmail.brynmawr.edu. LITS is actively working on identifying and resolving the issue. Thank you for your patience while we work to get things back up and running.

Email can still be accessed via the Outlook client and mobile apps. Instructions for installing Outlook and mobile apps can be found on our knowledge base, Ask Athena.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.  For our listing of our current hours, please visit our Hours Page.

Warning: New Phishing Emails

This evening, a number of spam and phishing emails started making the rounds. One of these emails used President Cadge’s name in an attempt to get folks to click on a link. Another set of emails advertised false job opportunities. Please be skeptical of unsolicited and unexpected emails that contain links or ask you to take some sort of immediate action. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Issues with Drupal Logins and Editing the College Website

Update, 12:20pm: LITS has resolved the issues with logging in to Drupal and updating the website. Thank you for your patience and happy editing!

Please let us know if you continue to experience any issues or wonkiness.

LITS is investigating an issue that is not allowing community members to login to Drupal and edit the College website. We are working to resolve this issue as quickly as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or for any urgent website edits: help@brynmawr.edu or 610-526-7440.