Author: Katie Surkin

RESOLVED: Helfarian Internet Outage: June 6, 2022

Update, 8:13pm: Internet service in Helfarian has been restored. Thank you for your patience. Please report any issues to the Help Desk.

This evening, a piece of equipment failed and Helfarian is currently without internet access. LITS is working to find a replacement for the equipment and restore service as soon as possible. We apologize any inconvenience.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

Resolved: Trouble Printing for Some Community Members

Update 5/3: The issue has been resolved and printing via “canon@brynmawr.edu” is enabled.

LITS is investigating an issue that is preventing print jobs from being released when people email “canon@brynmawr.edu”. Printing directly to Canons via an installed print queue is working normally for all College owned computers and personal PCs.

For help installing a print queue, community members can use this document or reach out to the Help Desk at help@brynmawr.edu or 610-526-7440. Please also contact the Help Desk with any questions or concerns.

RESOLVED: Canon Printing Unavailable (May 2nd)

UPDATE: This issue has been resolved. Please report any lingering printing or scanning issues to the Help Desk.

Starting this afternoon, community members have reported issues when printing to and scanning from Canon printers. LITS is currently investigating the issue and working on finding a resolution. We apologize for any inconvenience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Guild Hall Telephone Service Unavailable

Update, 12:50pm: The equipment has been replaced and all phones should be working normally. Please report any lingering issues to the Help Desk.

Thank you again for your patience while we made these repairs.

Telephone service to all locations in Guild Hall is currently unavailable due to equipment failure. LITS is currently working to assess the issue and find a replacement for the equipment. We do not have an ETA as to when service will be restored. We’re sorry for any inconvenience and thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Financial Edge Unavailable, April 22, 3pm – 5pm

Financial Edge will be unavailable this Friday, April 22, from 3pm – 5pm. During this time, LITS will be performing necessary maintenance. Please plan to log out of Financial Edge by 3pm on Friday.

Thank you for your patience while we complete this necessary work.

If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

VPN Outage TONIGHT (4/8) from 10pm – midnight

In order to address an underlying server issue, LITS will be doing emergency maintenance on our VPN this evening (April 8th) from 10pm – midnight. During this time, community members will be unable to access their home directories and network file shares from off-campus. We apologize for any inconvenience this causes.

Once the maintenance is complete, community members will be prompted to upgrade their clients before using the Pulse Secure client. For assistance with this, or if you have any additional questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Thank you in advance for your patience while we perform this important upgrade.

RESOLVED: Community Members Unable to Login to Some Bryn Mawr Services

Update, 9:40pm: Community members should now be able to log in to all services. Thank you for your patience while we resolved the issue.

If you are still having trouble, or if you have any questions, please reach out to the Help Desk.

Starting this evening (April 2), community members are unable to log in to some Bryn Mawr services, including EZBorrow, eMarket, Parchment, Domain of One’s Own, and Trilandora. LITS is working to diagnose and resolve these issues as quickly as possible and we apologize for any inconvenience this causes.

Please contact the Help Des with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Change to EZBorrow Login Method

Great news! Starting today, community members will now use their College username and password to login to and request books from EZborrow rather than their OneCard barcode. Please note that you will also be presented with a Duo prompt after you enter your credentials.

If you have any questions or concerns, please email circulation@brynmawr.edu.

 

RESOLVED: Intermittent Issues with On-Campus Phone Calls

Update, 3/1: Our vendor reports that all issues should now be resolved and that phone connections should be back to normal. Please don’t hesitate to reach out to the Help Desk with any further issues or questions.

Some community members have reported having trouble while making and receiving calls to their College phones. While all calls appear to be going through, some people report experiencing clicking noises or choppy or garbled phone connections. LITS is actively working with our telephone vendors on the issue, but there is currently no ETA for a fix. Thank you for your patience while we work through this issue.

Please reach out to the Help Desk with any questions: help@brynmawr.edu, 610-526-7440.

Reminder: Tips to Avoid E-ZBorrow Delays

In December, the E-ZBorrow interlibrary loan system has switched to new software.  Here’s a reminder of some important tips to help you avoid delays:

  • When searching for a book, if you get more than one correct hit, please click on the title of the book to see how many libraries within E-ZBorrow own that book, and pick the result that is owned by the most libraries.
    • Results which say “Located: Multiple Libraries” are better choices than those that have a single university name next to “Located.”
    • Choosing results owned by multiple libraries allows the system to automatically move on to other libraries if the first library queried does not have the book, which reduces response time and the need to resubmit requests.
  • Once you have chosen a result and clicked the “Request” button, you will be asked to “Select Home Institution” from a drop down list: be sure to choose Bryn Mawr.
  • Your “barcode” is the number below the actual barcode in the lower-right hand corner of your OneCard. Your barcode begins with 2179600; be sure to enter all 14 digits.
    • Do not use the number immediately below your picture; this is your college ID number.

Eventually, we expect that only one hit for each item will appear regardless of how many libraries own it, and that you will be able to use your Bryn Mawr username and password to log into the system. We appreciate your patience while these enhancements are developed, and apologize for the inconvenience.

If you have any questions, please contact us at bmcill@brynmawr.edu.

Brief Canon Printing Outage, TODAY (1/18) 1pm

In order to troubleshoot an issue with printing from Macs to Canon printers, LITS will need to restart the our Canon print servers at 1pm. During this time, there will be a very interruption to printing to Canons. The outage will last less than 10 minutes.

Thank you for your patience while we troubleshoot this issue.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.