We appreciate your patience while this maintenance is being completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440
Author: Katie Feno
Be Aware: Phishing Emails and Invoice Scams
Recently, we’ve seen an uptick in email scams telling community members that they have overdue or unpaid invoices. In many cases, the senders of these emails impersonate real companies and people that you know and trust, including members of your department or senior staff. This is a tactic that scammers use to get you to trust the information in the email. The email phishers hope that by both using familiar names and creating a sense of urgency – like using words like “Urgent!” or “Act now!” or threatening to turn off key services – that people will act without doing any further investigation and questioning.
If you receive any emails about unpaid invoices, particularly if it’s not something you were expecting, it’s good to do a little extra research:
- If the email mentions someone from the Bryn Mawr community, reach out to that person directly and ask about the email.
- Contact any vendors mentioned via trusted means, like the customer service number on their official website.
- Do not follow any links or call any phone numbers that are listed in these unexpected emails.
If you believe you may have received one of these emails and provided any information or payment to the phisher, please get in touch with the Help Desk as soon as possible. The Help Desk is also happy to talk with you about any questions you may have about suspicious emails. We can be found on the
All Network Services Back Online
Thank you for your patience while LITS carried out necessary work on our campus network. All internet connectivity and online services (including email, Moodle, and the VPN) should now be back online.
Please report any lingering issues or concerns to the Help Desk: help@brynmawr.edu or 610-526-7440.
Urgent Wireless Security Update, 5am on Wednesday, 5/13
LITS will be making urgent security updates to our campus wireless network starting at 5am tomorrow, May 13th.
Community members who are on campus may experience a 5-10 minute wireless outage while the work is being done. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.
Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Reminder: Changes to Pay History Access
Starting on May 1st, 2026, community members will no longer be able to see any paychecks or tax forms in Bionic. Instead, these will be available in Workday and a new pay history portal.
To see paychecks and tax documents from 2025 and earlier, go to payhistory.brynmawr.edu and login with your College username and password. Please note that you will need to be logged in to the College VPN in order to access this website. Instructions for downloading and using the VPN can be found here: https://askathena.brynmawr.edu/help/college-vpn
All paychecks from 2026 can be found in Workday. Please check our How-To Guides for information on viewing and printing pay slips in Workday: https://www.brynmawr.edu/inside/offices-services/information-technology/workday/how-guides-videos
If you have any questions about this change or have any questions about using the VPN, please reach out to the Help Desk: help@brynmawr.edu, 610-526-7440.
RESOLVED: Urgent Maintenance TONIGHT, April 14th from 5pm – 6pm
Update, 5:20pm: Maintenance has been completed earlier than expected and all services can be accessed as usual. Please report any lingering issues to the Help Desk.
From 5pm – 6pm this evening (April 14th), LITS will need be performing some necessary testing and maintenance on one of our authentication services. During this time, community members will experience intermittent issues logging in to some College services. Affected services include: Interfolio, Parchment, Domain of One’s Own, ENGAGE, Academic Analytics, and TerraDotta.
If you try to login into one of the services during the outage window and run into trouble, please try again in a few minutes. Thank you for your patience while we complete this important work.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
ISSUE RESOLVED: S: drive Server Reboot TODAY, 4/3 at 5pm
UPDATE, 5:45pm: The reboot of the server seems to have resolved issues with connecting to and accessing files on the S: drive. We will continue to work to find the cause of these issues and thank you again for your patience while we completed this work.
As always, please report any lingering issues to the Help Desk.
In order to troubleshoot the issues that community members are experiencing accessing files on the S: Drive, LITS will need to reboot the server at 5pm TODAY, 4/3. We anticipate the outage lasting approximately 30 minutes. Please note that this time may increase depending on the issue.
While the server is being rebooted, no one will be able to access the S: drive or any of the files on it. Anyone who is using the S: drive at the time of the reboot will be disconnected automatically.
Everyone will be able to use the H: drive and OneDrive as usual.
Thank you so much for your patience while we work to resolve this issue. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
RESOLVED: Trouble Accessing Documents on the S: Drive
UPDATE, 5:45pm: The reboot of the server seems to have resolved issues with connecting to and accessing files on the S: drive. We will continue to work to find the cause of these issues and thank you again for your patience while we completed this work.
As always, please report any lingering issues to the Help Desk.
Starting today, community members have reported issues accessing and interacting with documents that are stored on the S: drive, the shared network drive, from both on and off campus. LITS is working to diagnose and resolve the issue as quickly as possible. We apologize for any inconvenience this causes.
All documents stored on the H: drive and in OneDrive are unaffected and should function as expected.
If you have any questions or concerns, or would like to report any additional information, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.
Changes to Pay History Access
Starting on May 1st, 2026, community members will no longer be able to see any paychecks or tax forms in Bionic. Instead, these will be available in Workday and a new pay history portal.
To see paychecks and tax documents from 2025 and earlier, go to payhistory.brynmawr.edu and login with your College username and password. Please note that you will need to be logged in to the College VPN in order to access this website. Instructions for downloading and using the VPN can be found here: https://askathena.brynmawr.edu/help/college-vpn
All paychecks from 2026 can be found in Workday. Please check our How-To Guides for information on viewing and printing pay slips in Workday: https://www.brynmawr.edu/inside/offices-services/information-technology/workday/how-guides-videos
If you have any questions about this change or have any questions about using the VPN, please reach out to the Help Desk: help@brynmawr.edu, 610-526-7440.
RESOLVED: Tripod Currently Unavailable
Update, 10:39pm: We’ve heard from our vendor that all services have been restored. Community members should be able to log in to Tripod as normal.
Thank you all for your patience.
If you have any questions, or need to report any continued issues, please don’t hesitate to reach out to library@brynmawr.edu
This evening, the vendor that supports Tripod, our library catalog, is experiencing a major outage and Tripod is unavailable. During this outage, patrons will be unable to search for books or articles, access their patron records, or place holds. We don’t have an estimated time for when things will be back up and running, but we’re working to get things resolved as quickly as possible.
Please reach out to library@brynmawr.edu with any questions or for research help.
Recent Phishing Emails and Changes to Payment Elections in Workday
Please be aware of phishing messages that are currently showing up in people’s email inboxes. Recently, phishers have been using information they gather during phishing attacks to log in to Workday and change the direct deposit information of Community members. We are working with the Controller’s Office to implement some safeguards to help mitigate this sort of attack.
To edit payment election details, employees will now be required to enter their current bank account number(s). Employees will be given 3 attempts before the ability to update payment elections will become locked. Help text has been added to the Payment Election screens to remind employees to have their full bank account information readily available, as well as the steps to take when the number of attempts to edit information has been exceeded.
Many of these scam emails use familiar branding – like the Bryn Mawr or Microsoft logos – and recognizable names to create a false sense of security. Phishers will often couple this security with scare tactics in the hope that this will encourage you to act quickly and without thinking about it too much. They’ll say things like a student is in urgent need of assistance, that your account is about to expire unless you act immediately, or that a confidential work report is being shared with you. Often, you will be asked to click on a link and/or fill out a form that asks for private information, including usernames, passwords, or bank details. LITS and Bryn Mawr College will never ask you to fill out a form like that and any email that asks for this type of information is a scam.
Do not respond to the email, click on any links, or fill out any forms, especially with your username and password. Do NOT share your passwords or DUO codes with ANYONE. LITS will never ask you to verify a DUO prompt or send you a passcode or password. Do not approve of any Duo pushes or prompts that you did not initiate yourself.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk: help@brynmawr.edu or 610-526-7440.
Be Aware: Phishing Attempt, January 30th, 2026
Another day and another phishing attempt is making the rounds. This particular message asks for community member’s quick attention to make a an update to their multi-factor authentication. It includes a QR code and asks folks to scan it to complete the verification process. This message is a SCAM.
Like many other scam messages, this email uses familiar branding to create a false sense of security. The calls for quick action to preserve account access are also a common tactic used by scammers.
Even if when messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account or update multi-factor authentication. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO codes with ANYONE. LITS will never ask you to verify a DUO prompt or send you a passcode or password.
If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk: help@brynmawr.edu or 610-526-7440