Additional BIONIC Maintenance TONIGHT, 12/16 from 6-8pm

Update, 12/16: All BIONIC services at Bryn Mawr and Haverford will again be unavailable from 6pm – 8pm this evening, 12/16. During this time, LITS will be working with the vendor to continue to perform emergency maintenance in order to address the Log4Shell vulnerabilities. Many thanks for your continued patience.

As always, please reach out to the Help Desk with any questions or concerns: help@brynmawr.edu or 610.526.7440.


All BIONIC services at Bryn Mawr and Haverford will be unavailable from 6pm – 8pm this evening, 12/15. During this time, LITS will be performing emergency maintenance in order to address the Log4Shell security vulnerabilities. We appreciate your patience while we perform this critical work.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610.526.7440.

Requesting TriCollege Materials: Winter Break Edition

Please get your TriCo (Haverford and Swarthmore) book requests in before 12/17!

The final TriCollege Library book delivery of the year will occur on Friday, 12/17, as Swarthmore is closed after that date. If you need any materials from Haverford or Swarthmore, make sure to get your requests submitted in Tripod before that so they have time to retrieve and send over your items.

TriCollege van runs will resume on January 4th, and any TriCo requests submitted after December 17 will be filled then.

Please contact circulation@brynmawr.edu if you have any questions.

RESOLVED: Intermittent Wireless Issues: Campus Center

UPDATE, 1:30pm: All wireless issues appear to be resolved. Please reach out to the Help Desk with any questions or report any lingering issues.


This morning, some community members may have trouble while connecting to the wireless network in the Campus Center. We are working to identify and resolve the issue as quickly as possible. We apologize for any inconvenience and thank you for your patience.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

Resolved: Bryn Mawr College Network Outage, Trouble Reaching Campus Services

Access to BIONIC was restored late last night, and we’ve confirmed this morning (Tuesday) that campus phones are working. If you have trouble accessing any services, please contact the Help Desk: help@brynmawr.edu.

Updated 8/24/21 at 9:15am


As of 9pm on Monday, August 23, most services have been restored. Phones and BIONIC are still unavailable.


The Bryn Mawr College network is partially down. This means many LITS and campus services are either unavailable or unreachable including phones, listservs, Bryn Mawr Blogs, and BIONIC. LITS staff are currently working to restore service as quickly as possible.

This situation is evolving and we will do our best to keep the community up to date via alternative communication channels.

Thank you for your patience. Contact the Help Desk with any questions: help@brynmawr.edu

Reminder: Network Registration Prompt

As you start using your on-campus workstations, you may encounter a prompt to register your computer. Please confirm that the URL for the website is https://netreg.brynmawr.edu/NetRegNG/ before continuing.

The page and URL will look like this:

Image of the Network Registration webpage

For questions please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.

 

Changes to E-ZBorrow on August 12

Starting Thursday, August 12, community members will notice some changes to the College’s E-ZBorrow service. These changes include a new login page and an improved search interface.

One of the most obvious changes will be that community members will be able to search through the catalog of E-ZBorrow offerings before needing to login! Please continue to login as you have in the past: by using the barcode that’s located on the front of your OneCard.

For any patrons who have been heavy users of E-ZBorrow, you may want to download a record of your request history (Note: You’ll need to do so by August 31, 2021).

For any help downloading your request history or with any other questions, please get in touch and we’ll be happy to help: circulation@brynmawr.edu.

File Access via ingress.brynmawr.edu is Unavailable

Community members have reported issues accessing their network drives via ingress.brynmawr.edu. LITS is actively investigating the issue and will update the community when we know more or when access is restored. We apologize for the inconvenience.

In the meantime, community members can use the Pulse Secure client to access their home directories or shared network drives from off-campus. If you have any questions or need help using the Pulse Secure client, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

RESOLVED: Access to VPN Web Portal (ingress.brynmawr.edu) Now Available

UPDATE, 7/16: Access to the VPN web portal at ingress.brynmawr.edu has been restored. Community members can again access their home directories and network file shares from there.
Thank you for your patience while we worked to resolve this critical issue. If you are still having trouble or if you have any questions, please contact the help desk at 610-526-7440 or help@brynmawr.edu.

Beginning this evening (Thursday, May 14th) access to the VPN web portal at ingress.brynmawr.edu will again be unavailable while we perform emergency maintenance to address an underlying server issue. Community members can still use the Pulse Secure client to access their home directories and network file shares from off-campus.
LITS is working to restore functionality as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns or for help installing and using the Pulse Secure Client: help@brynmawr.edu or 610-526-7440.

Action Required: Update Adobe Creative Cloud Software

Recently, Adobe released information about a security vulnerability in some of its software, including Acrobat and Reader. In order to patch against this vulnerability, all community members will need to update the Adobe software on their computers as soon as possible.

In order to update Adobe software on your College computer, please follow the instructions on TechDocs.

Community members should also update Adobe on their personal machines.

If you have any questions or need help performing these updates, please reach out to the Help Desk: 610-526-7440 or help@brynmawr.edu.

Reminder: Tripod Unavailable May 29 and 30

Tripod will be unavailable from approximately 3pm on Saturday, May 29 – 3pm on Sunday, May 30 so that our vendor can perform an essential migration to a new data center.

During this time, community members will be unable to log in to their patron records, search for titles in Tripod, or request items. EZBorrow and ILL services will not be affected by this outage.

Any books returned during this period will be checked in the following week.

If you have any questions or concerns, please contact the Circulation Desk at circulation@brynmawr.edu.