Warning: New Phishing Message

Please be aware of recent attempts to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages titled “Brynmawr Notification” that tells community members that incoming email was blocked and prompts them to click a button to “Release pending messages”. This messages and others like it are a scam.

Do not click links or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Network Unavailable in Brecon (Wednesday, 8/24)

UPDATE: The wireless network is again available in Brecon. Thank you for your patience while we resolved the issue.


The wireless network is currently unavailable in Brecon. LITS staff are working to resolve the issues and restore connecti8/4vity as soon as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: No WiFi on Athletics Field TODAY, 8/24

Update: WiFi service on the Athletics Field has been restored. Please report any lingering problems to the Help Desk.


LITS needs to perform necessary maintenance on the networking equipment in the Owls Nest. While this work is being done, there will be no wireless access on the athletics field. We will have the network back up as quickly as we are able. We apologize in advance for any inconvenience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Network Unavailable in Erdman and Rhoads Dorms (Saturday, 8/13)

Update, Sun. 8/14: The network is again available in both Erdman and Rhoads. Please report any oddities or lingering issues to the Help Desk.


Due to some equipment problems following the campus power outage, the wireless network is unavailable in both Erdman and Rhoads. LITS staff are working to resolve the issues and restore connectivity as soon as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

New Look and Branding for Pulse Secure

Recently, the Pulse Secure App and Client has been purchased by the company Ivanti. As such, community members will notice changes to the branding, look, and feel of their app and desktop clients as updates are made by the new company. As recently as last night, updates to the mobile app became available for Android and iOS clients and anyone who updates will see the new icon and branding.

If you have any questions about this change or about the new look and feel of the app, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Emergency Listserv Server Maintenance, 2pm TODAY July 13

UPDATE, 2:20pm: The server has been restarted and listservs are available again. Thank you for your patience while we completed this necessary work.


Starting at 2pm today, July 13th, LITS will need to restart the server that controls our campus listservs (Mailman). While this work is performed, community members will not be able to email campus listservs or log in to Mailman. We expect the outage to last approximately 30 minutes.

Please contact the Help Desk with any questions or concerns: 610-526-7440 or help@brynmawr.edu

RESOLVED: Helfarian Internet Outage: June 6, 2022

Update, 8:13pm: Internet service in Helfarian has been restored. Thank you for your patience. Please report any issues to the Help Desk.


This evening, a piece of equipment failed and Helfarian is currently without internet access. LITS is working to find a replacement for the equipment and restore service as soon as possible. We apologize any inconvenience.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

Resolved: Trouble Printing for Some Community Members

Update 5/3: The issue has been resolved and printing via “canon@brynmawr.edu” is enabled.


LITS is investigating an issue that is preventing print jobs from being released when people email “canon@brynmawr.edu”. Printing directly to Canons via an installed print queue is working normally for all College owned computers and personal PCs.

For help installing a print queue, community members can use this document or reach out to the Help Desk at help@brynmawr.edu or 610-526-7440. Please also contact the Help Desk with any questions or concerns.

RESOLVED: Canon Printing Unavailable (May 2nd)

UPDATE: This issue has been resolved. Please report any lingering printing or scanning issues to the Help Desk.


Starting this afternoon, community members have reported issues when printing to and scanning from Canon printers. LITS is currently investigating the issue and working on finding a resolution. We apologize for any inconvenience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Guild Hall Telephone Service Unavailable

Update, 12:50pm: The equipment has been replaced and all phones should be working normally. Please report any lingering issues to the Help Desk.

Thank you again for your patience while we made these repairs.


Telephone service to all locations in Guild Hall is currently unavailable due to equipment failure. LITS is currently working to assess the issue and find a replacement for the equipment. We do not have an ETA as to when service will be restored. We’re sorry for any inconvenience and thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Financial Edge Unavailable, April 22, 3pm – 5pm

Financial Edge will be unavailable this Friday, April 22, from 3pm – 5pm. During this time, LITS will be performing necessary maintenance. Please plan to log out of Financial Edge by 3pm on Friday.

Thank you for your patience while we complete this necessary work.

If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

VPN Outage TONIGHT (4/8) from 10pm – midnight

In order to address an underlying server issue, LITS will be doing emergency maintenance on our VPN this evening (April 8th) from 10pm – midnight. During this time, community members will be unable to access their home directories and network file shares from off-campus. We apologize for any inconvenience this causes.

Once the maintenance is complete, community members will be prompted to upgrade their clients before using the Pulse Secure client. For assistance with this, or if you have any additional questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Thank you in advance for your patience while we perform this important upgrade.