RESOLVED: Wireless Connectivity Issues in Radnor

Update, 12:35pm: Wireless connectivity in Radnor has been restored. Please report any lingering issues to the Help Desk. Thank you again for your patience!


This morning, LITS identified an issue with wireless connections in parts of Radnor dormitory. We are working as quickly as we are able to diagnose and resolve these issues. We apologize for any inconvenience.

Please contact the Help Desk with ay questions: help@brynmawr.edu or 610-526-7440

RESOLVED: Quickmail renamed CLAMPMail

Update, 1/23/24 4:45 PM: This issue has been resolved. LITS has now reset the name of the Quickmail plugin. Thank you for your patience as we dealt with this problem.


In the most recent update, the course email plug-in formerly known as QuickMail changed to CLAMPMail, as show below.

It is the same tool with a new name. (CLAMP stands for the Collaborative Liberal Arts Moodle Project, a consortium of liberal arts colleges that maintains it.)

CLAMPMail block in a Moodle course.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

RESOLVED: Wireless Network in Rock Dorm Unavailable

Update, 4:10pm: Network access should be working normally. Please report any lingering issues to the Help Desk.


This afternoon, the wireless network in parts of Rockefeller dorm stopped working. LITS is actively working to diagnose and resolve the issue as quickly as we are able. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

Changes to Office 365 Authentication Behavior

Starting late last week, community members began reporting that they were being asked to sign in to their desktop and mobile applications on a much more frequent basis. This is happening with all Office 365 applications, including Teams and Outlook. We are working with the vendor to assess the login settings and make changes to keep them consistent with expected behavior and campus policies. While we are working, you will need to continue to login with your username and password when prompted. We apologize for the inconvenience.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Unscheduled VPN Maintenance TONIGHT (1/12) 8pm – 10pm

LITS will be performing an urgent upgrade to our VPN this evening from 8pm -10pm. This upgrade will address a security vulnerability.

When you next log in to the VPN client, you may be prompted to update to a newer version of the client.

Thank you for your patience while we complete this critical maintenance. Please contact the Help Desk with any questions at help@brynmawr.edu or 610-526-7440.

Office 365 (including email and Teams) Authentication Updates

As mentioned previously, yesterday’s routine system maintenance included changes to Office 365 logins. This was a necessary update that affected the appearance of the email and Duo login screens.

This morning, community members may find that they need to log in to all of their mobile and desktop Office 365 applications again (including Outlook and Teams). Once you log in, you will be able to use the apps as normal.

If you use Webmail and use the bookmark link in the browser on your College computer, you may need to update the bookmark before you can sign in. You can also navigate to Webmail by typing “webmail.brynmawr.edu” into your browser.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Routine System Maintenance Tonight (1/11) to Include Email Outage

Update: The outage window for email will be approximately 8pm – 9pm. Thank you for your patience.


Tonight, 1/11, LITS will be performing regular routine system maintenance from 6pm – midnight.

Microsoft Office 365 will be unavailable from 6pm – 7pm. All Office 365 services, including email, calendar, OneDrive, and Teams, will be affected.

During this outage, LITS will be working with a vendor to perform a necessary upgrade to Microsoft’s authentication service. After the upgrade, the login screen will look slightly different.

If you have any questions about this upgrade or the login screen, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Action Required: Update Chrome Browsers and all Apple OSes

Apple and Google have released security updates for some new zero-day vulnerabilities that have been discovered. Though these updates will be automatically pushed by Apple and Google as devices are rebooted and browsers are restarted, it’s crucial for all community members to allow these updates to go through by restarting their browsers and rebooting their devices.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Bryn Mawr College Services Intermittently Unavailable

Update, 4:20pm: The issue with logging in has been resolved. Please report any lingering issues to the Help Desk.  Thank you for your patience while we got things back up and running.


Starting this afternoon, community members have reported issues with logging in to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

New Phishing Attempt, November 14th 2023

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages titled “Re: Bryn Mawr College 2023 Student Announcement-financial aid/Grant.” This is a fraudulent email.

Do not open attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Intermittent Trouble Adding Files to H: Drive

Starting this week, community members started reporting issues adding files to their H: drives. This is due to an unusual increase in the number of files that are currently being added to the drive.

We are working as quickly as we are able to provide additional storage to the drive and you may continue to have trouble saving files to your H: drive. In the interim, you can save any eligible files to OneDrive and any shared files to your S: drive. Please remove any data you no longer need from the H: drive.

Thank you for your patience while we work to resolve this storage issue. If you have any questions or concerns, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.

RESOLVED: Calls To and From Off-Campus Numbers Not Available

Update, 11:15am: All telephone service has been restored and community members should be able to make calls to and from their campus extensions as normal. Thank you for your patience while we resolved this issue.

Please report any lingering issues or oddities to the Help Desk.


Update, 8:30am: It appears that all campus phone service, both to and from on and off-campus numbers is unavailable in Taylor Hall. We are continuing to work to resolve all issues as quickly as possible.


Early this morning, community members started experiencing issues with calls to and from off-campus telephone numbers. Calls from campus extensions to and from other campus extensions appears to be working normally. LITS is working with the vendor to resolve the issue as quickly as possible. We apologize for any inconvenience.

If you have any questions, please contact the Help Desk at help@brynmawr.edu.