RESOLVED: Intermittent Phone Issues in Old Library (including Carpenter Library)

Update, 11:30am: All phone issues have been resolved. Please report any lingering issues or oddities to the Help Desk.


This morning, community members began experiencing intermittent phone issues in Old Library, including Carpenter Library. LITS is working on getting phones fully back in service as quickly as possible. Thank you in advance for your patience.

Please reach out to the Help Desk with any questions: help@brynmawr.edu

RESOLVED: Wireless Network in Old Library (including Carpenter Library) Unavailable

Update, 4/3 at 9:20am: Internet access in Old Library and Carpenter Library has been restored. Please report any lingering issues to the Help Desk.


This morning, the wireless network in Old Library (including Carpenter Library) stopped working. LITS is working to diagnose and resolve the issue as quickly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Reminder: How to Fix Broken Webmail Bookmarks

After the authentication changes for Office 365, Webmail users may have noticed that their email bookmarks are no longer working properly. On personal computers or non-public College computers, community members can choose to update their bookmarks or navigate to Webmail directly by typing “webmail.brynmawr.edu” into your address bar.

If you are using a public computer, like those in each of the libraries, you will need to navigate directly to webmail. The links in the web browsers will be updated when the labs are refreshed this summer.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Display Name Inconsitencies and Self-Service Password Resets Unavailable

LITS is working on a couple of open issues following the change to our new account management system, Rapid Identity.

Two issues you may notice are:

      • Self-Service password resets are unavailable. Please contact the Help Desk if you need to have your password reset.
      • The way that names display in College services may be incorrect or inconsistent.

Thank you for your patience while we work with our vendor to address these issues.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

REMINDER: Scheduled Phone System Maintenance March 13th 8am – 12pm

As a reminder, on March 13th, LITS will be performing a necessary upgrade to the phone system from 8am – 12pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.

Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Moodle Unavailable, 3/9

UPDATE, 7:10pm: Moodle is available once again. Please report any lingering issues to the Help Desk.


Moodle is currently unavailable and community members are unable to reach the homepage and login. LITS is actively investigating the issue and will work to resolve things as quickly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Haverford Students Unable to Use Remote Software

Recently, Haverford students have reported issues when trying to connect to Apporto or LabStats, the software used to access Bryn Mawr licensed software from off-campus. We are actively working with the vendors to diagnose and resolve the issue, but don’t have an ETA as to when access will be restored.

While we are working on this issue, Haverford students will need to visit any of the public labs on Bryn Mawr’s campus in order to access the software they might need for classes. We apologize for any inconvenience this causes and thank you for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Apple Security Updates Released for iOS devices (iPhones and iPads)

Apple recently released two security updates for iPhones and iPads. These updates address a recent zero-day exploit and it’s crucial for community members who use Apple devices to run these updates as soon as possible.

For help running updates on your iPhones and iPads or if you have any questions, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.

REMINDER: Scheduled Interlibrary Loan (ILL) Maintenance, March 11th – March 17th

ILLiad and interlibrary loan services will be down for maintenance during the week of Spring Break (03/11-03/17). The ILLiad site may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests before March 11, 2024. Functionality should resume by March 18, 2024.

Please reach out to bmcill@brynmawr.edu with any questions or concerns.

Scheduled Phone System Maintenance, March 13th 8am – 12pm

On March 13th, LITS will be performing a necessary upgrade to the phone system from 8am – 12pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.

Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Scheduled Interlibrary Loan (ILL) Maintenance, March 11th – March 17th

ILLiad and interlibrary loan services will be down for maintenance during the week of Spring Break (03/11-03/17). The ILLiad site may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests before March 11, 2024. Functionality should resume by March 18, 2024.

Please reach out to bmcill@brynmawr.edu with any questions or concerns.