Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
Starting around 4pm this evening, LITS staff will be working to replace outdated networking equipment in Dalton. While the work is being done, there may be some brief, intermittent network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Update, 10:50am: Phone service has returned to normal. If your phone is still not working, please reboot it. If you need any assistance with that or need to report any lingering issues to the Help Desk.
This morning, the campus phone network went down unexpectedly and community members are unable to use their campus telephones to make or receive calls. Network technicians in LITS are actively working to assess and repair the issue as quickly as possible. We apologize for any inconvenience.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu.
Another day, another new set of phishing messages. One warns community members that, unless quick action is taken, their account will be deleted. The other offers a fake job opportunity. Both of these messages use some Bryn Mawr branding and ask the recipients to click on a link and fill out a form. Both of these are scams.
Do not respond to the email, click on any links, or fill out any forms.
Please feel free to delete these messages. If you clicked on these links or if you’ve filled out either of these forms and have given your information to the phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.
Update, 10:48am: The patch has been applied and the VPN is back up and running. Please contact the Help Desk with any oddities or lingering issues.
A new security patch has been released for the VPN and LITS needs to install it as soon as possible to help ensure the security of our network. The VPN will be unavailable starting at about 9am. We will get everything back up as soon as we are able.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Update, 11:30am: All phone issues have been resolved. Please report any lingering issues or oddities to the Help Desk.
This morning, community members began experiencing intermittent phone issues in Old Library, including Carpenter Library. LITS is working on getting phones fully back in service as quickly as possible. Thank you in advance for your patience.
Please reach out to the Help Desk with any questions: help@brynmawr.edu
Update, 4/3 at 9:20am: Internet access in Old Library and Carpenter Library has been restored. Please report any lingering issues to the Help Desk.
This morning, the wireless network in Old Library (including Carpenter Library) stopped working. LITS is working to diagnose and resolve the issue as quickly as possible. Thank you in advance for your patience.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
After the authentication changes for Office 365, Webmail users may have noticed that their email bookmarks are no longer working properly. On personal computers or non-public College computers, community members can choose to update their bookmarks or navigate to Webmail directly by typing “webmail.brynmawr.edu” into your address bar.
If you are using a public computer, like those in each of the libraries, you will need to navigate directly to webmail. The links in the web browsers will be updated when the labs are refreshed this summer.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
LITS is working on a couple of open issues following the change to our new account management system, Rapid Identity.
Two issues you may notice are:
Thank you for your patience while we work with our vendor to address these issues.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
The scheduled ILLiad maintenance has been completed earlier than anticipated, and borrowing services are back online. Thank you for your patience while we completed this necessary work.
Should you experience any issues, please reach out to bmcill@brynmawr.edu.
As a reminder, on March 13th, LITS will be performing a necessary upgrade to the phone system from 8am – 12pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.
Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.
Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
UPDATE, 7:10pm: Moodle is available once again. Please report any lingering issues to the Help Desk.
Moodle is currently unavailable and community members are unable to reach the homepage and login. LITS is actively investigating the issue and will work to resolve things as quickly as possible. Thank you in advance for your patience.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Recently, Haverford students have reported issues when trying to connect to Apporto or LabStats, the software used to access Bryn Mawr licensed software from off-campus. We are actively working with the vendors to diagnose and resolve the issue, but don’t have an ETA as to when access will be restored.
While we are working on this issue, Haverford students will need to visit any of the public labs on Bryn Mawr’s campus in order to access the software they might need for classes. We apologize for any inconvenience this causes and thank you for your patience.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.