VPN Unavailable – Tonight (6/1) 8pm-9pm

LITS will be performing an urgent upgrade to our VPN from 8pm-9pm tonight. This upgrade will address a security vulnerability. During this time, the VPN will be unavailable.

Thank you for your patience while we complete this critical maintenance. Please contact the Help Desk with any questions at help@brynmawr.edu or 610-526-7440.

Rescheduled: Network Outage

The planned network outage has been rescheduled from this coming Sunday (6/7) to Saturday, 7/11. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
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Starting at 8am on Sunday, 6/7, LITS staff will be working to replace outdated networking equipment on campus. While the work is being done, there will be no network connectivity in the morning and will transition to intermittent network outages throughout the rest of the day. We will work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

New Canon Devices Coming in June

Hello,

This summer marks the conclusion of our current 5-year Canon copier lease and we have renewed for another 5-year fleet lease agreement with new devices to be delivered and installed in June.  Unlike the outgoing fleet, our new copier fleet will be predominantly color-capable devices.  And because we are staying with Canon, you will continue to see a familiar interface and can continue to expect the same level of responsiveness from the vendor regarding service and supplies.

Over three weeks (June 8, 15, and 22), LITS will be coordinating the delivery and removal of devices in their current locations with the expectation that no location will be offline for longer than a few hours.  Canon delivery teams will drop off new devices each Monday for locations scheduled for replacement that week and then return on Friday to take away the old devices (the following Monday for Juneteenth weekend).  During each week, Canon technicians will work with LITS to decommission the old devices and swap in the new machines.

We will be communicating in more detail with departmental contacts for each machine regarding schedules as well as gathering any old toner/supplies that should be returned with the outgoing device (existing toner and supplies will not be compatible with the new devices).  Please reach out to help@brynmawr.edu with any concerns. Thank you.

Best Regards,

Bill Kenny

Urgent Wireless Security Update, 5am on Wednesday, 5/13

LITS will be making urgent security updates to our campus wireless network starting at 5am tomorrow, May 13th.

Community members who are on campus may experience a 5-10 minute wireless outage while the work is being done. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Canon printers and copiers unavailable: Monday, 5/18, 8am-10am

All Canon printers and copiers will be offline from 8am-10am on Monday, 5/18, as part of ongoing work LITS is doing to enable scanning to OneDrive. This will affect printing, scanning, and copying functions on the public Canons in our libraries as well as Canons within different departmental areas. The HP printers will not be affected and will function normally.
Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.

Reminder: Changes to Pay History Access

Starting on May 1st, 2026, community members will no longer be able to see any paychecks or tax forms in Bionic. Instead, these will be available in Workday and a new pay history portal.

To see paychecks and tax documents from 2025 and earlier, go to payhistory.brynmawr.edu and login with your College username and password. Please note that you will need to be logged in to the College VPN in order to access this website. Instructions for downloading and using the VPN can be found here: https://askathena.brynmawr.edu/help/college-vpn

All paychecks from 2026 can be found in Workday. Please check our How-To Guides for information on viewing and printing pay slips in Workday: https://www.brynmawr.edu/inside/offices-services/information-technology/workday/how-guides-videos

If you have any questions about this change or have any questions about using the VPN, please reach out to the Help Desk: help@brynmawr.edu, 610-526-7440.

RESOLVED: Ask Athena Unavailable

Update: A fix has been applied and Ask Athena is now accessible again. Please contact the Help Desk if you experience any further issues (help@brynmawr.edu or 610-526-7440).

Ask Athena is undergoing emergency maintenance due to an unplanned outage, with support teams actively investigating and working on a fix. An update will be posted when the outage is resolved or as LITS learns more information.

Don’t hesitate to send any questions or concerns to the Help Desk at help@brynmawr.edu or 610-526-7440.

Canon printers and copiers unavailable: Monday, 4/20, 1pm-2pm

All Canon printers and copiers will be offline from 1pm-2pm on Monday, 4/20, as part of the work LITS is doing to enable scanning to OneDrive. This will affect printing, scanning, and copying functions on the public Canons in our libraries as well as Canons within different departmental areas. The HP printers will not be affected and will function normally. Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.