Intermittent issues with downloading email attachments

LITS has received several reports of community members running into issues downloading attachments from Outlook on the web and also via the desktop and mobile applications. LITS is working with Microsoft to resolve the issue. In the meantime we’ve found that the following methods seem to temporarily resolve the issue:

  • For Outlook app users: Restarting the Outlook app
  • For Outlook web users: Accessing the website through an incognito browsing window
  • Switching to the website if you experience the issue on the app or vice versa

Emergency BIONIC Security Patching TODAY (8/19) Starting at 12pm

LITS will be performing emergency security patching on BIONC and payhistory.brynmawr.edu today (8/19) between 12pm-2pm. Due to the nature of the patches, they work will be done in two waves:
    • 12pm – 1pm:  All components of and services tied to BiONiC, account provisioning, visitor account creation, and password resets will be unavailable.
    • 1pm – 2pm: payhistory.brynmawr.edu will be unavailable

We appreciate your patience while this maintenance is being completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Website Events & Announcements confirmation emails temporarily unavailable

We are currently experiencing an issue with the website that is preventing confirmation emails from being sent for Events and Announcements submissions. To avoid confusion while we investigate the issue with our new web hosting provider, we have temporarily disabled confirmation emails.

Please be assured that Events and Announcements submissions are still being received and processed correctly for publication on the website and inclusion in the Daily Digest. The issue only affects the automated confirmation emails sent after a submission is made.

You may continue submitting Events and Announcements as usual. We are actively working to resolve the issue and will update this post once confirmation emails have been restored.

Thank you for your patience.

Action Required: Drupal editing unavailable Monday 8/3 at 9AM – Tuesday 8/4 at 5PM

As part of a planned update to the College website, Drupal editing will be unavailable beginning Monday at 9:00 a.m.

Drupal users will not be able to log in or make changes to the website until approximately Tuesday at 5:00 p.m. while Web Services completes our migration to a new web hosting provider and verifies that everything is working as expected.

Please save any work in progress and log out of Drupal before 9:00 a.m. on Monday.

If you have any questions or experience any issues after the migration, please contact Web Services at help@brynmawr.edu.

Carpenter Library Closed 5pm 7/30 through 7/31

Due to maintenance work on pipes in OL and the lack of AC, please be aware that Carpenter Library will close at 5pm on Thursday, July 30 and remain closed through Friday, July 31. We will open with our regular Sunday hours 12-5pm.

If there are items you need from Carpenter on during this closure, please request them through Tripod or ask for assistance at the circulation desk in Canaday or Collier Library. We will make these available in Canaday.

Emergency BIONIC Security Patching TODAY (7/22), 12pm – 1pm

LITS will be performing emergency security patching on PeopleSoft today (7/22) between 12pm-1pm. During this time, all components of and services tied to BiONiC, payhistory.brynmawr.edu, account provisioning, visitor account creation, and password resets will be unavailable.

We appreciate your patience while this maintenance is being completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440