BIONIC Security Patching TODAY (10/21) 12pm-1pm

LITS will be performing security patching on BIONC and payhistory.brynmawr.edu today (10/21) between 12pm-1pm.

We appreciate your patience while this maintenance is being completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Resolved: Scanning to OneDrive unavailable (10/16)

The issue is now resolved.
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Community members are reporting a campus-wide issue that has made scanning to OneDrive temporarily unavailable from Canon copier machines. We are currently investigating the issue with Canon and will update this post when scanning becomes available again.

Thank you for your patience. Please reach out to the Help Desk if you have any questions or concerns while we work on resolving this issue: help@brynmawr.edu or 610-526-7440

Domain of One’s Own Maintenance Successfully Completed

The server migration for Domain of One’s Own is complete.

If you have any questions or need help with anything, please contact us at help@brynmawr.edu.

Reminder: Planned Domain of One’s Own Service Outage tomorrow (10/14) at noon

At noon tomorrow (Wednesday, October 14), our Domain of One’s Own service provider, Reclaim Hosting, will begin a server upgrade and migration expected to last 1-2 hours.

During this period, individuals who have a web domain on DOOO:

  • Will not be able to log in to their cPanel accounts
  • Should avoid editing websites hosted on Domain of One’s Own, as your changes may be lost.

We will post a follow-up notification and email web domain owners directly when the migration is complete and it is safe to resume editing.

Please contact help@brynmawr.edu if you have questions or concerns.

Academic Year 2022-2023 Courses Removed Early

Due to an administrative error, many academic year 2022-2023 courses were archived and removed from Moodle before the previously announced date for this process, Thursday, October 15th. LITS apologizes for this mistake and instructors who still need to export content from any courses that were archived prematurely to email help@brynmawr.edu for help retrieving this content.

The remainder of academic year 2022-2023 courses, as well as organization and sandbox courses which have not been accessed in the past three years, will be archived on October 15th, as previously announced.

If you have any further questions, please schedule a consultation with an educational technologist or email help@brynmawr.edu to connect with our Moodle support team. Thank you for your attention to this matter.

[Action Required] Information Security Education Program

Our Information Security Education Program is now live at learn.ue.org and your default password is InfoSec!2026. Once logged in, you’ll be asked to set a unique password separate from your normal College password before you proceed to the training program. Please see our AskAthena article at https://askathena.brynmawr.edu/help/information-security-education-program for more information on account set up and navigation.
This 5-course training program is mandatory for anyone with a Bryn Mawr College email address who has not already completed this training in 2026. The date of your last completion can be found on learn.ue.org under my activities > courses; the deadline for completion is the end of the day on Friday, November 6th.  The Help Desk (help@brynmawr.edu; 610-526-7440) is available to assist with any questions you have about the Information Security Education Program.

Planned Domain of One’s Own Outage and Maintenance — 10/14/26 at 12 noon

Our Domain of One’s Own service provider, Reclaim Hosting, will be performing a server migration on Wednesday, October 14 starting at 12:00 PM and lasting 1-2 hours.

During this period, users will be unable to log in to their cPanel accounts and should avoid editing websites hosted on Domain of One’s Own, as any changes may be lost.

We will post a follow-up notification and email domain owners when the migration is complete and it is safe to resume editing.

Once the migration is complete, users will see a different interface when logging in to Domain of One’s Own. If you use an SSH, SFTP, or FTP clients or have an external apex domains registered outside of Reclaim Hosting may need to update settings with the new server information:

Most users will not need to take action in response to these updates.

Please reach out to help@brynmawr.edu with any questions or concerns.

RESOLVED: Some Campus Services Unavailable, 10/2

Update: This issue has been resolved and community members are again able to log in to all campus services. Please report any lingering issues or oddities to the Help Desk.

This morning, community members have started to report being unable to login to some Bryn Mawr services, including Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Financial Edge Access Via Terminal Services to be Discontinued on October 2nd

Financial Edge access through Terminal Services will be decommissioned on Friday, October 2nd.

Access may be able to be provided on a case-by-case basis for those that need more time to gather historical data.  Requests for this level of access can be emailed to controllersoffice@brynmawr.edu for review and discussion.

Please don’t hesitate to reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 with any other questions and we will help direct your request.