Planned Domain of One’s Own Outage and Maintenance — 10/14/26 at 12 noon

Our Domain of One’s Own service provider, Reclaim Hosting, will be performing a server migration on Wednesday, October 14 starting at 12:00 PM and lasting 1-2 hours.

During this period, users will be unable to log in to their cPanel accounts and should avoid editing websites hosted on Domain of One’s Own, as any changes may be lost.

We will post a follow-up notification and email domain owners when the migration is complete and it is safe to resume editing.

Once the migration is complete, users will see a different interface when logging in to Domain of One’s Own. If you use an SSH, SFTP, or FTP clients or have an external apex domains registered outside of Reclaim Hosting may need to update settings with the new server information:

Most users will not need to take action in response to these updates.

Please reach out to help@brynmawr.edu with any questions or concerns.

RESOLVED: Some Campus Services Unavailable, 10/2

Update: This issue has been resolved and community members are again able to log in to all campus services. Please report any lingering issues or oddities to the Help Desk.

This morning, community members have started to report being unable to login to some Bryn Mawr services, including Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Financial Edge Access Via Terminal Services to be Discontinued on October 2nd

Financial Edge access through Terminal Services will be decommissioned on Friday, October 2nd.

Access may be able to be provided on a case-by-case basis for those that need more time to gather historical data.  Requests for this level of access can be emailed to controllersoffice@brynmawr.edu for review and discussion.

Please don’t hesitate to reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 with any other questions and we will help direct your request.

Brief BIONIC Outage TODAY (9/25), 12pm

LITS is working to resolve issues that some community members are having while trying to login to and use BIONIC. As part of this troubleshooting, we will need to restart all BIONIC services at 12pm today. We anticipate the outage to last approximately 30 minutes. During this time, all BIONIC services will unavailable.

We apologize for any inconvenience this causes and thank you in advance for your patience while we work to resolve this issue. If you have any questions, please don’t hesitate to reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.

Moodle Fall 22-Spring 23 Course Archiving on October 15

LITS is archiving fall 2022-spring 2023 academic courses and non-academic courses that have not been accessed in three or more years, and will begin removing them from Moodle on October 15. You will receive an email message if your course is included.

About course archiving

  • Per our Moodle policy, we must remove old courses from Moodle periodically to make way for new course content and to ensure optimal application performance.
  • To ensure instructors can continue to reuse academic course materials in future courses, we create back-ups that preserve the course layout, resources and activities and move them to archival storage before removing them from Moodle.
  • Instructors cannot access archived courses directly, but can ask LITS to copy them into a new course shell at any time.
  • Academic courses from fall 2017-spring 2022 have already been archived in this way and LITS has been restoring them into new course shells upon request since fall 2020.

What action is required?

  • If you wish to export content from fall 2022-spring 2023 courses, please do so before October 15.
    • You only need to export course materials and questions if you plan to use them outside of Moodle (including in other learning management systems).
    • For privacy and security reasons, archival back-ups do not contain student data or content. You must export this content to retain it beyond October 15.
    • See Moodle: Export Course Data and Content for how-to info.
  • Otherwise, you need to do nothing.
  • In either case, in future semesters, you can request LITS copy an archived course into a new shell once it is created.

If you have any questions or would like help exporting content from Moodle, please schedule a consultation with an educational technologist or email help@brynmawr.edu to connect with our Moodle support team.

Emergency BIONIC Security Patching TODAY (9/16) Starting at 12pm

LITS will be performing emergency security patching on BIONC and payhistory.brynmawr.edu today (9/16) between 12pm-1pm.

We appreciate your patience while this maintenance is being completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Intermittent issues with downloading email attachments

LITS has received several reports of community members running into issues downloading attachments from Outlook on the web and also via the desktop and mobile applications. LITS is working with Microsoft to resolve the issue. In the meantime we’ve found that the following methods seem to temporarily resolve the issue:

  • For Outlook app users: Restarting the Outlook app
  • For Outlook web users: Accessing the website through an incognito browsing window
  • Switching to the website if you experience the issue on the app or vice versa