News, Updates, and Information about LITS Resources and Services
LITS will be making urgent security updates to our campus wireless network starting at 5am tomorrow, May 13th.
Community members who are on campus may experience a 5-10 minute wireless outage while the work is being done. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.
Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Starting on May 1st, 2026, community members will no longer be able to see any paychecks or tax forms in Bionic. Instead, these will be available in Workday and a new pay history portal.
To see paychecks and tax documents from 2025 and earlier, go to payhistory.brynmawr.edu and login with your College username and password. Please note that you will need to be logged in to the College VPN in order to access this website. Instructions for downloading and using the VPN can be found here: https://askathena.brynmawr.edu/help/college-vpn
All paychecks from 2026 can be found in Workday. Please check our How-To Guides for information on viewing and printing pay slips in Workday: https://www.brynmawr.edu/inside/offices-services/information-technology/workday/how-guides-videos
If you have any questions about this change or have any questions about using the VPN, please reach out to the Help Desk: help@brynmawr.edu, 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Update: A fix has been applied and Ask Athena is now accessible again. Please contact the Help Desk if you experience any further issues (help@brynmawr.edu or 610-526-7440).
Ask Athena is undergoing emergency maintenance due to an unplanned outage, with support teams actively investigating and working on a fix. An update will be posted when the outage is resolved or as LITS learns more information.
Don’t hesitate to send any questions or concerns to the Help Desk at help@brynmawr.edu or 610-526-7440.
All Canon printers and copiers will be offline from 1pm-2pm on Monday, 4/20, as part of the work LITS is doing to enable scanning to OneDrive. This will affect printing, scanning, and copying functions on the public Canons in our libraries as well as Canons within different departmental areas. The HP printers will not be affected and will function normally. Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Update, 5:20pm: Maintenance has been completed earlier than expected and all services can be accessed as usual. Please report any lingering issues to the Help Desk.
From 5pm – 6pm this evening (April 14th), LITS will need be performing some necessary testing and maintenance on one of our authentication services. During this time, community members will experience intermittent issues logging in to some College services. Affected services include: Interfolio, Parchment, Domain of One’s Own, ENGAGE, Academic Analytics, and TerraDotta.
If you try to login into one of the services during the outage window and run into trouble, please try again in a few minutes. Thank you for your patience while we complete this important work.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Starting at 3am on Thursday, 4/9, LITS staff will be working on networking equipment across campus. While the work is being done, there may be some periods network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
UPDATE 4/7 11:27am: After restarting your computer, Self Service+ will be renamed to Software Center and take the place of the old Software Center on your dock. It will also be reverted to being called “Software Center” in your applications.
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Software Center is now called Self Service+ on macOS after LITS installed critical security updates to our macOS management platform. Functionally, everything will remain the same, but users may see a notification regarding Self Service+ (pictured below) and may see a question mark over the Software Center icon. To launch Self Service+, navigate to your applications and click Self Service+. Please contact the Help Desk (help@brynmawr.edu; 610-526-7440) with any questions!
UPDATE, 5:45pm: The reboot of the server seems to have resolved issues with connecting to and accessing files on the S: drive. We will continue to work to find the cause of these issues and thank you again for your patience while we completed this work.
As always, please report any lingering issues to the Help Desk.
In order to troubleshoot the issues that community members are experiencing accessing files on the S: Drive, LITS will need to reboot the server at 5pm TODAY, 4/3. We anticipate the outage lasting approximately 30 minutes. Please note that this time may increase depending on the issue.
While the server is being rebooted, no one will be able to access the S: drive or any of the files on it. Anyone who is using the S: drive at the time of the reboot will be disconnected automatically.
Everyone will be able to use the H: drive and OneDrive as usual.
Thank you so much for your patience while we work to resolve this issue. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
UPDATE, 5:45pm: The reboot of the server seems to have resolved issues with connecting to and accessing files on the S: drive. We will continue to work to find the cause of these issues and thank you again for your patience while we completed this work.
As always, please report any lingering issues to the Help Desk.
Starting today, community members have reported issues accessing and interacting with documents that are stored on the S: drive, the shared network drive, from both on and off campus. LITS is working to diagnose and resolve the issue as quickly as possible. We apologize for any inconvenience this causes.
All documents stored on the H: drive and in OneDrive are unaffected and should function as expected.
If you have any questions or concerns, or would like to report any additional information, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.