RESOLVED: Partial Network Outage: Ward

Update, 10:55am: Internet access has been restored to the Ward building. Please report any lingering issues to the Help Desk.

Last night, one of the network switches for the Ward building failed. As a result, at least part of the building is without internet access. We are working to assess the situation and find a solution as quickly as possible. We will update here as we learn more.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Resolved: Issues with Windows Computers and Some Campus Services

UPDATE:

Thank you for your patience while we worked to resolve the issues this morning. As of now, all campus services are back up and running (though you may need to remap your home directories and shared drives). Please call the Help Desk if you are having any trouble with this.

Folks may still be experiencing issues with their Windows computers showing a blue screen. If this is the case, please reach out to the Help Desk and we will help as soon as we are able: help@brynmawr.edu or 610-526-7440.

 

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Due to a global issue affecting CrowdStrike Falcon, the College’s antivirus provider, a number of Campus Services are currently unavailable. Anyone on a Windows computer will also likely be experiencing blue screen errors and be unable to logon. LITS is actively working with our vendors, including CrowdStrike, to identify a fix for all of these issues.

Please note that this issue does NOT affect any devices running MacOS or Linux.

In oder to fix Windows laptops, we might need to manually install a fix that has been provided by CrowdStrike. We will update you as soon as we know more. Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

Reminder: BIONIC Unavailable 8am Sat. 7/20 – 8pm Sun. 7/21

Gentle reminder that all Bionic services will be unavailable to both Bryn Mawr and Haverford from 8:00am on Saturday, 7/20 until 8:00pm on Sunday, 7/21. LITS will be performing necessary maintenance and updates at this time. The updates will include a few visual changes, so the log in screen will look different (please see below) but all functionalities will remain the same.

Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions!

Warning: New Phishing Attempt

This weekend, a number of Bryn Mawr community members have received a new phishing scam. Though the exact contents of the phishing email are a bit different than others, the general message follow previous patterns. Please be aware of emails that threaten the loss of your email account if you don’t fill out a form or take other actions to verify your account. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms.

Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Reminder: ILLiad and Interlibrary Loan Maintenance 6/17 – 6/21

ILLiad and interlibrary loan services will be down for maintenance during the week of 06/17-06/21. The ILLiad website may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests by Thursday June 13, 2024. Any borrowing requests submitted during the maintenance period may disappear and might not be processed. Borrowing requests can start being submitted on Saturday, June 22, but will not be processed until Monday, June 24.

Please reach out to bmcill@brynmawr.edu with any questions or concerns.
Thank you for your patience!

Action Required: Microsoft Outlook Zero-Day Vulnerability

Microsoft has released a security update for a new Outlook zero-day vulnerability. It is critical to update your Office products on Windows devices in a timely manner. Details are still emerging, so all Mac users should check for macOS updates  as well as Office App-specific updates as a precaution.

Please contact the Help Desk (help@brynmawr.edu or 610-526-7440) with any questions or concerns.