RESOLVED: Some Bryn Mawr College Services Unavailable

Update: Service has been restored and community members should be able to log in to all services as usual. Please report any lingering issues to the Help Desk.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Network Registration (NetReg) Unavailable

Updated 4/13/23 at 2:00pm: NetReg is available. Please report any issues to the Help Desk.

Network registration for personal and College-owned devices (https://netreg.brynmawr.edu) is currently unavailable.

LITS is working to restore this service as quickly as possible. We will post updates as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

New Zoom Join Meeting Experience

Zoom has streamlined the process for joining a meeting, so that participants wait for the host to start, preview their video, and enter the waiting room (if relevant) in a single window.

Currently, hosts can opt in to this feature for their meetings by:

  1. Signing in to the Zoom web portal.
  2. Clicking Settings in the left side menu.
  3. Clicking the Meetings tab.
  4. Under Security, sliding the New waiting room and join before host experience switch to the on (right) position.

During the opt-in period, participants who join using a Zoom desktop or mobile app version 5.12 or higher will see the new join meeting experience if the host has enabled it OR the old experience if the host has not. Participants using older apps will always see the old experience.

On April 22, this feature will become standard for all Zoom accounts. Participants using Zoom apps older than version 5.12 will be forced to update before joining meetings.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Urgent Email Maintenance TONIGHT (4/7), 9pm – 12am

Update, 9:45pm: All maintenance has been completed ahead of schedule and desktop and mobile clients are sending and receiving mail normally. Thank you again for your patience while we completed this work. Please report any lingering issues to the Help Desk.

In order to address an underlying server issue, LITS will be performing critical maintenance that will affect email this evening (April 7th) from 9pm – midnight. During this time, anyone using a mobile or Desktop (Outlook) client will not be able to send or receive new messages.

Webmail (OWA) access and use will be unaffected by this work. We recommend that anyone who needs to send or access email during the maintenance window log in to email via a web browser.

We apologize in advance for any inconvenience this may cause and thank you for your patience while we perform this critical work. Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Trouble Connecting to Wired and Wireless Networks in Park

Update, 4:45pm: LITS has restored all network connectivity in Park. Please contact the Help Desk if you are continuing to experience issues connecting to the internet. Thank you again for your patience.

Due to equipment trouble, the wired and wireless networks are unavailable in several areas in Park Science. LITS is working to assess and resolve the problem as quickly as possible. We apologize in advance for any inconvenience this causes.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Having trouble printing?

UPDATE 3/30 at 2:30pm: Good news: Canon printing from both Macs and Windows computers has been restored! Folks should be able to install all of their queues as normal and do things like staple and print double-sided.

We’re still looking into printing by emailing “canon@brynmawr.edu” and will send another update when we know more. Thank you for your patience as we worked with our vendors to resolve these issues.

Please contact the Help Desk if you’re still having trouble: help@brynmawr.edu or 610-526-7440

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UPDATE 3/17 at 2pm: Mac printing for College-owned computers has been partially restored! Please follow the instructions below to install the Canon-Secure or CanonColor-Secure printing queue(s).

  1. Uninstall your existing Canon printers
  2. Install the Canon-Secure or CanonColor-Secure from Software Center using instructions available at Ask Athena

To retrieve your printed items, you will need to:

  1. Grab your OneCard
  2. Go you your preferred Canon Printer
  3. Tap your OneCard on the printer
  4. Select and release the documents you’d like to print

Please note that this is the interim solution. LITS is still working to get printing working for personal computers and fully functional for College-owned computers.

As LITS continues to implement fixes in the coming business days, users with College-owned computers will begin to see (and can add) their specific printers in Software Center.

As always, the Help Desk (help@brynmawr.edu or 610-526-7440) is ready to help if you have any questions!

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UPDATE 3/17 at 8:45am: Printing on Mac is not working properly. LITS is actively partnering with our vendors to find a solution as quickly as possible. Alternative solutions for Mac users are:

  • adding and printing to a non-Canon printer in your area
  • printing from the Windows computers in Canaday and Carpenter labs
  • borrowing a Windows laptop from the Help Desk

Printing on Windows is fully functional. If you are still experiencing issues, please try:

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UPDATE 3/16 at 2:40pm: LITS is actively working to resolve printer queue installation issues on macOS. Please give the Help Desk a call at 610-526-7440 to be walked through the temporary work around. Thank you!

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Community members who are experiencing issues connecting to College printers will need to delete and reinstall their printer queues.

Please see our printing documentation for steps to reinstall the queues. The Help Desk is available via help@brynmawr.edu or 610-526-7440 for assistance with the install.

We apologize for the inconvenience!

Unscheduled Moodle Maintenance: Thursday, March 30

LITS will be performing emergency maintenance on Moodle at  8:00 AM on Thursday, March 30, 2023. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: Ask Athena is Experiencing Intermittent Issues

Update, 2:30pm: The vendor has resolved all issues and Ask Athena is once again available for all of your documentation needs!

Starting earlier today, community members started having difficulty accessing the documentation on Ask Athena. The issue seems to be a problem with the vendor, KnowledgeOwl. They are aware and are working on it.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: H: Drive File Restore Services Unavailable

Updated 3/24/23 at 10:30am:

LITS has been able to confirm that H: drive backups have been running properly now for 90 days; these services are now restored.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Please note that H: drive file restore is temporarily unavailable. Everything in your H: drive will remain there, but LITS will not be able to retrieve any items once you’ve deleted them from your H: drive. We are actively working to resolve this issue. In the meantime, you may want to consider backing up important and/or frequently used items to another storage solution like OneDrive.

You can also back up files to the S: drive if they contain sensitive information. Please see our Data Handling Policy at https://www.brynmawr.edu/inside/offices-services/library-information-technology-services/about/policies/data-handling-policy to determine which items need to go to the S: drive.

For assistance with data back up and other questions, contact the Help Desk at help@brynmawr.edu or 610-526-7440