RESOLVED: Moodle Currently Unavailable

Update: Moodle is back up as of 6pm. LITS will continue to monitor.

Moodle is currently unavailable. LITS is working to diagnose and resolve this issue as quickly as possible and will update as soon as Moodle is back in service. Thank you for your patience!

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

RESOLVED: Duo: Authentication via phone call and SMS unavailable

Update, Friday 2/14: Duo reports that this issue is resolved and all methods of communication are operational.

Today, Duo identified an issue where authentication via phone call or SMS/text messages is failing. Until the issue is resolved, community members will need to authenticate via Duo Mobile Push, passcodes from the Duo Mobile App, or security/hardware tokens.

Please remember that LITS will never ask you to initiate a Duo Push or to send us a passcode/SMS message. You should only approve Duo authentication requests that you initiated yourself. It never hurts to decline a Duo request if you’re unsure.

We will update here as more information becomes available. If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Reminder: Switch to New College VPN Service before Monday, 2/17

As we all prepare for potential inclement weather coming this week, LITS wants to send a quick reminder to switch your VPN service provider from Ivanti to Palo Alto GlobalConnect before Ivanti is taken offline on Monday, 2/17.

Please get in touch with the Help Desk (help@brynmawr.edu; 610-526-7440) if you need assistance or have questions.

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Bryn Mawr College is moving to a new VPN service: Palo Alto GlobalProtect! You can find instructions on Ask Athena for uninstalling Ivanti and installing Palo Alto GlobalProtect. Please install the new VPN before our current VPN, Ivanti, is deprecated on Monday, February 17th.

If your work relies on the VPN, such as accessing network drives (H:, S:, etc.) from off-campus, LITS highly recommends installing Palo Alto GlobalProtect at your earliest convenience.

For questions or help with Palo Alto GlobalProtect, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Intermittent Issues with Composing or Replying to Emails

Recently, community members have reported intermittent issues when trying to compose or reply to emails. This issue happens across all browsers and, for many, can be temporarily resolved by logging out of email completely or switching to a new web browser.

This issue is being reported by Microsoft customers worldwide and, as of now, there is no resolution.

Please note that these issues are only reported as happening with webmail and not with the desktop version of Outlook. Please visit Ask Athena for instructions on setting up an Outlook client.

If you need help with this setup, or if you have any questions or concerns, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

 

POSTPONED: College login page update

LITS will be postponing the College login page update. We’ll send out an announcement with the new date as soon as we know it. Please feel free to reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have any questions!

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LITS will be implementing a minor security update to the main Bryn Mawr College account login page on Monday, 2/10, at 8am EST. There is no action required on your part. Functionality will remain the same, with the addition of a new page between entering your password and the Duo prompt (pictured below).

Note: In the rare case that you’ve set up Microsoft Authenticator in addition to Duo, you will no longer be prompted to use Microsoft Authenticator to access certain Microsoft account webpages.

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 with any questions.