POSTPONED: College login page update

LITS will be postponing the College login page update. We’ll send out an announcement with the new date as soon as we know it. Please feel free to reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have any questions!

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LITS will be implementing a minor security update to the main Bryn Mawr College account login page on Monday, 2/10, at 8am EST. There is no action required on your part. Functionality will remain the same, with the addition of a new page between entering your password and the Duo prompt (pictured below).

Note: In the rare case that you’ve set up Microsoft Authenticator in addition to Duo, you will no longer be prompted to use Microsoft Authenticator to access certain Microsoft account webpages.

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 with any questions.

RESOLVED: Wufoo: Service Unavailable

Wufoo is now back up and running. Please let the Help Desk know if you are still experiencing issues. Thank you!

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LITS has received reports of Wufoo forms not being accessible this morning. We are working to diagnose and resolve these issues as quickly as possible and will update as soon as Wufoo is back in service. Thank you for your patience!

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Update: Fix to Zoom Scheduler Applied

LITS has implemented a fix to Zoom Scheduler that will allow users to reschedule a meeting without encountering broken links. As a reminder, this fix will only apply to meetings that were scheduled after the fix was applied. Meetings scheduled before today will still have broken links for rescheduling. Please email help@brynmawr.edu if you have any questions.

Urgent Wireless Upgrade Tomorrow (1/15) starting at 8am

LITS will be making an urgent security update to our campus wireless network tomorrow 1/15 starting around 8am.

Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Action required: Drupal accounts unavailable Tuesday, 1/14, 6:30-8:00AM

As part of the website redesign led by College Communications and Web Services, Drupal users will not be able to log in from 6:30am – 8:00am on Tuesday, 1/14, as Web Services applies updates. Please be advised that this only affects Drupal account holders and not access to College websites or other College accounts.

Prior to the update period, please save your work and log out. If you are logged in with unsaved drafts, you may lose work during the update period.

Additionally, you may want to clear your web browser cache after the updates. Instructions on how to do that can be found in this Wiki How article.

If you have any questions, you can submit feedback or requests via the following links:
Report a Technical Website Issue
Submit a Content/Layout Edit Request

VPN Unavailable: Thursday (12/19) 6am – 9am

On Thursday (12/19), LITS will be performing an urgent upgrade to our VPN service. During this time, community members will not be able to access their College network drives (H:, S:, Q:, etc.) or other campus-only resources from off-campus. We apologize for any inconvenience this causes!

Please reach out to the Help Desk (610-526-7440 | help@brynmawr.edu) if you have questions.

Moodle updates during winter break

LITS will be applying a minor upgrade to Moodle over winter break. This process will begin during the early morning on Monday, January 13, 2025. We do not anticipate any downtime.

Once the upgrade is complete, you may notice small changes in the Moodle interface. These include a redesign of the menu used to select activities and resources (Assignment, Forum, Quiz, etc.) as well as a new drop-down menu instructors can use to control “Group Mode” settings. There will also be small functional changes, the most important of which is a way to directly add new items and categories to your Gradebook. Finally, we will be adding the plugin Moodleoverflow to our site. It allows you to add a Moodleoverflow activity to your course page, which can be used for Q&A-style discussions.

If you have questions or concerns, please email help@brynmawr.edu to contact the Moodle support team.

Routine System Maintenance: 2025 Schedule

Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight.

2025 Schedule:

Jan 16, 30

Feb 13, 27

Mar 13, 27

Apr 10, 24

Jun 12, 26

Jul 10, 24

Aug 14, 28

Sept 11, 25

Oct 16, 30

Nov 13, 20

LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.

LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.

The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Action Required: Update Windows Devices

Happy holidays everyone! Prior to leaving for winter break, please be sure to update your Windows computers. Microsoft has recently released a security update that patches 71 known flaws and 1 Zero-Day Vulnerability.

Help keep the College protected by updating your device(s)!

      1. Click the Windows Search bar
      2. Type in and click on “Check for updates“
      3. In the top-right, click Check for updates / Install updates / Restart now
      4. Repeat Steps 1-3 until all available updates are installed

If you have any questions, don’t hesitate to reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.

Fix to Zoom Scheduler

LITS has been made aware of an issue with Zoom Scheduler that is preventing users from being able to reschedule meetings. This issue, which produces a broken link whenever users try to reschedule a meeting, occurs over email and in calendar notifications.

LITS has worked with Zoom to identify a solution and will implement the fix over Winter Break. Once it’s applied, users will no longer encounter a broken link when rescheduling meetings. However, they will still encounter broken links if they try to reschedule meetings that were created before the fix is applied.

Please email help@brynmawr.edu if you need assistance or have any questions.