Fall 2022 Course Reserves

emailed to academiccommunity listserv 8/31/22:

To place a book or video on reserve, please fill out the book reserve and/or video reserve form for the library you wish your reserves to be in, located in the LITS service catalog: https://td.brynmawr.edu/TDClient/Requests/ServiceDet?ID=279 Please note that you must submit a request in order for an item to go on reserve for your course.

The library will accept requests for required course texts and videos from faculty, and you will have the option to indicate a preference for either digital or physical formats. For physical books, we will obtain one copy per 20 students enrolled in the course. Please note that while we will make every effort to acquire items in the requested format, not all titles are available as e-books and not all e-books are available for library use. If you request an e-book and we cannot acquire it, we will acquire a print copy of the book.

Please include all e-books in your request even if you already see them in Tripod. We “rent” and do not “own” many of the e-book titles in Tripod, and books we don’t own sometimes disappear without warning. Unless we purchase the book (as an e-book or in print), we can’t guarantee it will be available for the entire semester. Your subject librarian would be happy to advise on resources for your courses (https://www.brynmawr.edu/inside/offices-services/library-information-technology-services/lits-staff/subject-librarians)

All reserve requests are processed in the order in which they are received. All items will be kept on reserve until the end of the semester, unless otherwise requested. Please note that if the Library needs to purchase or recall an item, it may take time to arrive.

Contact circulation@brynmawr.edu with questions.

Telephone Services Provider Change: No service disruptions expected

On September 1st, Bryn Mawr College will be switching to a new telephone services provider.

 

Our new service provider, Telesystems, will begin their work at 8:00am Thursday, September 1st. Telesystems has indicated telephone service to the College will continue uninterrupted as they complete this transition.

 

This change is required as Verizon notified our current telephone services provider, Windstream, that Verizon will be physically disconnecting our current telephone network on this date. This change only affects calls made to and from phone numbers that are off-campus. It does not affect phone calls that are made to and from on-campus phone numbers.

 

If anyone does experience anything unusual, please contact the Help Desk (help@brynmawr.edu or x7440).

Warning: Recent Phishing Attempts

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that advertise job opportunities and include attached files. This is a scam.

screen shot of phishing message

Do not open the attachment, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Warning: New Phishing Message

Another new phishing message is making the rounds this week. Be on the lookout for messages that have the subject “Bryn Mawr College Newsletter !!!” and that ask community members to view an attachment regarding a new schedule. This message and others like it are a scam.

Do not click links, download any attachments, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Unscheduled Moodle Maintenance: TODAY, Friday August 26

LITS will be performing emergency maintenance on Moodle at  12:30 PM on Friday, August 26, 2022. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Warning: New Phishing Message

Please be aware of recent attempts to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages titled “Brynmawr Notification” that tells community members that incoming email was blocked and prompts them to click a button to “Release pending messages”. This messages and others like it are a scam.

Do not click links or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Network Unavailable in Brecon (Wednesday, 8/24)

UPDATE: The wireless network is again available in Brecon. Thank you for your patience while we resolved the issue.


The wireless network is currently unavailable in Brecon. LITS staff are working to resolve the issues and restore connecti8/4vity as soon as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: No WiFi on Athletics Field TODAY, 8/24

Update: WiFi service on the Athletics Field has been restored. Please report any lingering problems to the Help Desk.


LITS needs to perform necessary maintenance on the networking equipment in the Owls Nest. While this work is being done, there will be no wireless access on the athletics field. We will have the network back up as quickly as we are able. We apologize in advance for any inconvenience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Ask Athena one week old!

Ask Athena is officially one week old! You can visit us at askathena.brynmawr.edu to see all of our new and improved documentation.

Have any suggestions to make Ask Athena better? Let us know at help@brynmawr.edu or 610-526-7440!

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Update from the Ask Athena Team:

Hope you all are as excited at we are about Ask Athena! The wait is almost over, so we’ve put together a sneak peek of what’s in store. As always, please feel free to reach out to the Help Desk with any questions, comments or suggestions!

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TechDocs is packing its bags and moving to Ask Athena! Starting August 15th all your favorite tech docs, now new and improved, can be found at Ask Athena.

Stay tuned on the LITS blog for a sneak peek of Ask Athena and let us know what you think — it’ll be a hoot!

Have questions? Please reach us at help@brynmawr.edu or 610-526-7440.

 

Intermittent BIONIC Slowness

Students, faculty, and staff using BIONIC today may experience slowness. This is a known issue and LITS staff are working to resolve it as quickly as possible.

This lag is caused by a high volume of students registering for classes combined with the added load of an additional one-time form students must complete before they can begin the registration process. The effect on all BIONIC users is slow performance and error messages.

Contact the Help Desk with questions: help@brynamwr.edu or 610-526-7440.