Library & Information Technology Services Blog

Update, 5:20pm: Maintenance has been completed earlier than expected and all services can be accessed as usual. Please report any lingering issues to the Help Desk.

From 5pm – 6pm this evening (April 14th), LITS will need be performing some necessary testing and maintenance on one of our authentication services. During this time, community members will experience intermittent issues logging in to some College services. Affected services include: Interfolio, Parchment, Domain of One’s Own, ENGAGE, Academic Analytics, and TerraDotta.

If you try to login into one of the services during the outage window and run into trouble, please try again in a few minutes. Thank you for your patience while we complete this important work.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

UPDATE 4/7 11:27am: After restarting your computer, Self Service+ will be renamed to Software Center and take the place of the old Software Center on your dock. It will also be reverted to being called “Software Center” in your applications.
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Software Center is now called Self Service+ on macOS after LITS installed critical security updates to our macOS management platform. Functionally, everything will remain the same, but users may see a notification regarding Self Service+ (pictured below) and may see a question mark over the Software Center icon. To launch Self Service+, navigate to your applications and click Self Service+. Please contact the Help Desk (help@brynmawr.edu; 610-526-7440) with any questions!

UPDATE, 5:45pm: The reboot of the server seems to have resolved issues with connecting to and accessing files on the S: drive. We will continue to work to find the cause of these issues and thank you again for your patience while we completed this work.

As always, please report any lingering issues to the Help Desk.

In order to troubleshoot the issues that community members are experiencing accessing files on the S: Drive, LITS will need to reboot the server at 5pm TODAY, 4/3. We anticipate the outage lasting approximately 30 minutes. Please note that this time may increase depending on the issue.

While the server is being rebooted, no one will be able to access the S: drive or any of the files on it. Anyone who is using the S: drive at the time of the reboot will be disconnected automatically.

Everyone will be able to use the H: drive and OneDrive as usual.

Thank you so much for your patience while we work to resolve this issue. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

UPDATE, 5:45pm: The reboot of the server seems to have resolved issues with connecting to and accessing files on the S: drive. We will continue to work to find the cause of these issues and thank you again for your patience while we completed this work.

As always, please report any lingering issues to the Help Desk.

Starting today, community members have reported issues accessing and interacting with documents that are stored on the S: drive, the shared network drive, from both on and off campus. LITS is working to diagnose and resolve the issue as quickly as possible. We apologize for any inconvenience this causes.

All documents stored on the H: drive and in OneDrive are unaffected and should function as expected.

If you have any questions or concerns, or would like to report any additional information, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

If you publicly advertise Zoom webinar or meetings (for example, meetings advertised on a College website or social media), here are some steps you can take to secure them:

1. Manually manage meeting/webinar registrations and deny anyone without a known email domain (gmail.com, hotmail.com or a recognized .edu).  Any automatically approved registrations (which is the default Zoom setting) do not deter this kind of bad actor. 
2. Edit the meeting or webinar settings to Require authentication to join. This requires all attendees to log into a Zoom account before joining. (Attendees who don’t have one can create a free account.)
3. Disable “join from browser” in your account settings. This applies to all meetings or webinars you host and forces everyone to download Zoom client software in order to participate. (Bots tend to use the web browser without authenticating, but so do some humans).

Note that you only need to use these measures when you host public Zoom meetings. Meeting links shared only with known associates are not vulnerable.

If you have any questions or would like help with Zoom settings, please contact the Help Desk on the first floor of Canaday (help@brynmawr.edu, 610-526-7636).

UPDATE: This issue is resolved and all email from Moodle is now being delivered again. Please report any continuing issues to the Help Desk. Thank you for your patience while we resolved the issue.

LITS has discovered that notifications and email sent from Moodle to Haverford email addresses are no longer being delivered.

We are actively investigating the cause and working on a solution, in the meantime:

• Instructors, please use “Notify students” option on Bionic Course Rosters or Outlook to email a course if it includes Haverford students.
• Haverford students, please log into Moodle to check for notifications about deadlines, etc.

We apologize for the inconvenience and will post a notice as soon as the problem has been resolved. If you have any questions or concerns, please contact the Bryn Mawr College Help Desk (help@brynmawr.edu, 610-526-7440).

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Panopto has alerted us that there services will be down for up to three hours while they perform essential database maintenance and enhancements. This downtime is scheduled to start shortly after midnight on Sun, Mar 22 and conclude by 3:30 am at the latest.

During this maintenance window, videos on Panopto site will be unavailable for playback and you will not be able to upload new content to Panopto’s servers from the desktop recorder software. (Recordings can be stored locally until the server is back up.)

See Panopto’s status page for the latest information on system status.

LITS will be applying a minor update to Moodle on Tuesday, March 17 at 7 am, lasting 10 minutes. We do not expect service interruption, but users may feel like Moodle is slightly slower around that time.

Please reach out to the Help Desk (610-526-7440; help@brynmawr.edu) with any questions and they will get your questions to our the web team.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.