ILLiad and Interlibrary Loan Maintenance, 6/17 – 6/21

ILLiad and interlibrary loan services will be down for maintenance during the week of 06/17-06/21. The ILLiad website may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests by Thursday June 13, 2024. Any borrowing requests submitted during the maintenance period may disappear and might not be processed. Borrowing requests can start being submitted on Saturday, June 22, but will not be processed until Monday, June 24.

Please reach out to bmcill@brynmawr.edu with any questions or concerns.
Thank you for your patience!

Phone System Maintenance, Monday 6/3 8am – 12:30pm

On June 3rd, LITS will be performing a necessary upgrade to the phone system from 8am – 12:30pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.

Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Warning: New Phishing Attempts

Just in time for the holiday, there is a new phishing scam making the rounds. Please be aware of any email asking you to verify or re-verify an account. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms.

Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Duo Unavailable

Updated 5/13/24 at 4:15pm:

This issue appears to be resolved for those of us who have been testing, though Duo’s status page still reports some issues with Duo Push. Please let us know if you continue to experience problems using Duo.

Community members are reporting that they are unable to use Duo to authenticate to Bryn Mawr College services.

Reports indicate that this is a pervasive problem not unique to Bryn Mawr. 

We will update as we learn more. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: SPSS Unavailable

UPDATE Saturday, 5/4: As of very early this morning, SPSS is once again available and functional. Please report any lingering issues to the Help Desk.

This morning, there is a server issue that is affecting community members’ ability to access and use SPSS. We are actively working to resolve the issue as quickly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

RESOLVED: Tripod Unavailable

Update, 9:25am: Tripod is once again available to community members. Please get in touch if you are having any lingering issues.

Starting this morning, community members have been able to access Tripod, the library catalog. While it’s unavailable, patrons will be unable to do things like search for books or articles, access their patron records, or place holds. We are actively looking into the issue and getting in touch with our vendor. We don’t have an estimated time for when things will be back up and running, but we’re working to get things resolved as quickly as possible.

Please contact the Circulation Desk with any questions: circulation@brynmawr.edu.

 

Update: Some Trouble with Accessing College Services (including email and Zoom)

Updated 4/19/24 9:10am

We believe the issue has been identified and resolved. It will take ~1 hour or so for accounts to become accessible again. Please let us know if you continue to experience issues accessing Bryn Mawr College services.

This morning, some community members have reported issues accessing their email and Zoom. LITS is actively looking in to the issue and working to fix it as quickly as we are able.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

RESOLVED: Wired Network in Dalton is Unavailable

Update, 4:50pm: All networks in Dalton are once again available. Please contact the Help Desk to report any lingering issues.

The wired (ethernet) network in Dalton is currently unavailable. We are actively looking into the issue and will work to resolve things as quickly as we are able. The wireless network is still working without any issues.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.