MiCollab Maintenance: Voicemail and Softphone Unavailable 8am – 9am TOMORROW, 8/1

MiCollab and access to voicemail and your College softphone will be unavailable from 8am – 9am tomorrow, 8/1. During this time, LITS will work with our vendor to perform a critical update. Community members should be able to use their desk phones to make and receive calls as normal.

Thank you in advance for your patience while we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Moodle Update: Monday, July 28

LITS will be applying a minor update to Moodle on Monday, July 28 at 7 am, lasting 10 minutes. We do not expect service interruption, but users may feel like Moodle is slightly slower around that time.

Please reach out to the Help Desk (610-526-7440; help@brynmawr.edu) with any questions and they will get your questions to our the web team.

RESOLVED: Remote Access via LabStats – Unavailable

Update 7/28 12:30pm: LabStats is up and running. Please reach out to the Help Desk if you are still experiencing issues. Thank you!
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The College is currently experiencing issues with access to LabStats. LITS staff members are working quickly bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

Wireless Certificate Replacement – 1pm TODAY (7/28)

This afternoon, the certificate for our wireless network (eduroam) will be replaced. While the work is being performed, there will be minimal disruption to your network connection. Once the replacement is complete, everyone will be prompted to accept the new certificate in order to continue connecting to eduroam.

Please reach out to the Help Desk if you have any questions or if you need help re-connecting to eduroam: help@brynmawr.edu or 610-526-7440.

Phishing Attempts – 7/4 Holiday Weekend

Over the holiday weekend, a number of spam and phishing emails started making the rounds. These emails contained subject lines such as: “Urgent Action Required” and “SUMMER-REMOTE JOB OPPORTUNITY!!”. Please be skeptical of unsolicited and unexpected emails that contain links, ask you to take some sort of immediate action, or ask you for your password(s). Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are fraudulent. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Problems Accessing webmail.brynmawr.edu

Update, 8:50pm: Thanks to our Systems team, LITS was able to identify and resolve the issue with navigating to webmail.brymawr.edu. Email access via the web should be fully restored. Please report any lingering issues to the Help Desk.

Starting this evening, community members started having trouble accessing their email via webmail.brynmawr.edu. LITS is actively working on identifying and resolving the issue. Thank you for your patience while we work to get things back up and running.

Email can still be accessed via the Outlook client and mobile apps. Instructions for installing Outlook and mobile apps can be found on our knowledge base, Ask Athena.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.  For our listing of our current hours, please visit our Hours Page.

Phishing Attempt – 6/30

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that are titled “[BRYNMAWR: IT Information Security Advisory] 2FA Authentication!” with a QR code in the body of the email. This is a scam.

Do not open attachments, follow the QR code links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.