RESOLVED: Issues Accessing Tripod while On Campus

Update, 8:40am: All access issues appear to be resolved and community members are once again able to access Tripod from both on and off campus. Please report any lingering issues or unexpected behavior to the Circulation or Help Desks.

Starting this evening, community members have been unable to access Tripod, the library catalog.  Currently, these issues seem to only affect people who are on-campus. We are actively looking into the issue, but it appears that it might be related to an outside network issue that is affecting more than the College. Currently, we don’t have an estimate for when it might be resolved, but we hope that things will be back up and running as quickly as possible.

While it’s unavailable, patrons will be unable to do things like search for books or articles, access their patron records, or place holds. If you have any questions, or need to place an urgent hold, please email the Circulation Desk at circulation@brynmawr.edu.

Moodle Fall 20-Spring 22 Course Archiving on October 16

LITS has archived fall 2020-spring 2022 academic courses and will begin removing them from Moodle on October 16.

About course archiving

  • Per our Moodle policy, LITS must remove old courses from Moodle periodically to make way for new course content and to ensure optimal application performance.
  • To ensure instructors can continue to reuse those course materials in future courses, we create back-ups that preserve the course layout, resources and activities and move them to archival storage before removing them from Moodle.
  • Instructors cannot access archived courses directly, but can ask LITS to copy them into a new course shell at any time.
  • Academic courses from fall 2017-summer 2020 have already been archived in this way and LITS has been restoring them into new course shells upon request since fall 2020. See for details.

What action is required?

If you wish to export content from fall 2020-spring 22 courses, please do so before October 16.

  • You only need to export course materials and questions if you plan to use them outside of Moodle (including in other learning management systems).
  • For privacy and security reasons, archival back-ups do not contain student data or content. You must export this content to retain it beyond October 16.
  • See Moodle: Export Course Data and Content for how-to info.

Otherwise, you need to do nothing.

If you have any questions or would like help exporting content from Moodle, please schedule a consultation with an educational technologist or email help@brynmawr.edu to connect with our Moodle support team.

Resolved: ILLiad outage

8/21 2:35pm: The outage of Bryn Mawr’s ILL service, ILLiad, has been resolved. All Bryn Mawr ILLiad accounts should now be operational. Thank you for your patience as this was fixed.

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This afternoon, community members have started to report being unable to login to Bryn Mawr’s ILL service, ILLiad. This is a global issue actively being addressed by the operators of the ILLiad service. We apologize for any inconvenience this may cause.

Please contact bmcill@brynmawr.edu with any questions or concerns.

RESOLVED: Some Campus Services Unavailable

Update: This issue has been resolved and community members are again able to log in to all campus services. Please report any lingering issues or oddities to the Help Desk.

This morning, community members have started to report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

MiCollab Maintenance: Voicemail and Softphone Unavailable 8am – 9am TOMORROW, 8/1

MiCollab and access to voicemail and your College softphone will be unavailable from 8am – 9am tomorrow, 8/1. During this time, LITS will work with our vendor to perform a critical update. Community members should be able to use their desk phones to make and receive calls as normal.

Thank you in advance for your patience while we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Moodle Update: Monday, July 28

LITS will be applying a minor update to Moodle on Monday, July 28 at 7 am, lasting 10 minutes. We do not expect service interruption, but users may feel like Moodle is slightly slower around that time.

Please reach out to the Help Desk (610-526-7440; help@brynmawr.edu) with any questions and they will get your questions to our the web team.

RESOLVED: Remote Access via LabStats – Unavailable

Update 7/28 12:30pm: LabStats is up and running. Please reach out to the Help Desk if you are still experiencing issues. Thank you!
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The College is currently experiencing issues with access to LabStats. LITS staff members are working quickly bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

Wireless Certificate Replacement – 1pm TODAY (7/28)

This afternoon, the certificate for our wireless network (eduroam) will be replaced. While the work is being performed, there will be minimal disruption to your network connection. Once the replacement is complete, everyone will be prompted to accept the new certificate in order to continue connecting to eduroam.

Please reach out to the Help Desk if you have any questions or if you need help re-connecting to eduroam: help@brynmawr.edu or 610-526-7440.