Author: Roy Smith

LITS is continuing to work with JAMF, the vendor for our Mac management service, regarding the recent update to JAMF Connect.

We hope to have an update posted early next week with actionable steps – which may include technicians interacting with affected devices in-person. In the meantime, please avoid restarting your computer and ensure all locally-stored data (e.g., Desktop, Documents, Downloads, Music, Pictures, Videos) is backed up.

If you have any questions or require assistance backing up your data, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.

A recent change in the College’s Mac management service, JAMF, has caused a pop-up window to appear on some College Mac computers.

If this occurs on your device, please enter your College email address and password and click Sign In.

If you have any questions or experience any change in device behavior, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.

Happy holidays everyone! Prior to leaving for winter break, please be sure to update your Windows computers. Microsoft has recently released a security update that patches 71 known flaws and 1 Zero-Day Vulnerability.

Help keep the College protected by updating your device(s)!

1. 1. 1. Click the Windows Search bar
      2. Type in and click on “Check for updates“
      3. In the top-right, click Check for updates / Install updates / Restart now
      4. Repeat Steps 1-3 until all available updates are installed

If you have any questions, don’t hesitate to reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.

It’s that time of year again: InfoSec training month! If you’re unsure if this applies to you, check out our Eligibility Questionnaire on Ask Athena.

The deadline to complete all five (5) training modules is November 1st. Please review the instructions here: https://askathena.brynmawr.edu/help/information-security-education-program

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Note: You do not need to complete all five (5) modules in one sitting – your progress is saved automatically! Each module should take ~10 minutes.

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As always, don’t hesitate to reach out to the Help Desk (help@brynmawr.edu, 610-526-7440) if you have any questions or issues!

 

Ask Athena will be temporarily unavailable starting at 11pm EST on Friday, June 7th, as it undergoes maintenance. This maintenance is expected to take 60 minutes.

Don’t hesitate to send any questions or concerns to the Help Desk at help@brynmawr.edu or 610-526-7440.

Google has released a security update for a new zero-day vulnerability. It is critical to update Google Chrome on all Windows and macOS devices in a timely manner.

Please contact the Help Desk (help@brynmawr.edu or 610-526-7440) with any questions or concerns.

An update for CrowdStrike Falcon — the College’s Anti-Virus solution — will be deployed to all College Windows computers today (3/19) at 12:00pm EST. No action is necessary. Details about this update are included below.

What will change?

An icon for CrowdStrike Falcon will now be visible in the System Tray, available by clicking the caret (^) in the bottom-right corner of your display. The icon will appear as one of the following:

Clicking the icon will show you the following screen, which includes details about the CrowdStrike software on your computer!

Don’t hesitate to send any questions or concerns to the Help Desk at help@brynmawr.edu or 610-526-7440.