College Macs using macOS 10.x

LITS has received reports of Panopto failing to run on certain College Macs due to using an outdated version of macOS. All versions of macOS 10.15 and older were considered unsupported as of September 2022.

These devices are not receiving new security updates and are at an increased risk of being compromised by malware and attackers.

 

As of today (January 18th, 2023), LITS has pushed a command to all devices running macOS 10.15 and older. This command will automatically download a macOS update that community members should install at their earliest availability.

LITS will be contacting individual users of any College device running macOS 10.15 and older via our ticketing system — so be on the lookout for an email from notify@teamdynamixapp.com! Don’t hesitate to send any questions or concerns to the Help Desk at help@brynmawr.edu or 610-526-7440.

To check your current macOS version:

  1. In the top-left corner of your desktop, click the Apple icon
  2. Click About This Mac
  3. Your macOS version will be listed with a name and version number

To install any pending Apple updates:

Installing updates may take 30 minutes or longer, depending of the number of pending items.
  1. Plug in your device to a power source
  2. In the top-left corner of your desktop, click the Apple icon
  3. Click About This Mac
  4. Click Software Update
  5. Click Update Now or Upgrade Now

RESOLVED: Trouble Printing from Personal Macs

Update, 12/14/2022 @8:30am: A fix is available for this issue and, once applied, community members should now be able to print from personal Macs to our public and departmental Canon printers.

If you require stapling options or would like to print to a departmental HP printer, you must print from a College computer.

Step 1: Remove any previously installed print queues.
Step 2: Install print queues with the following settings:
Print from a public printer
Print from a departmental printer


We are currently working to resolve a printing issue related to printing from personal Macs to our public printers. The best alternative is to print using one of our lab computers located in both Carpenter and Canaday libraries until the issue is resolved. LITS will post an update as soon as there is a resolution.

Please contact the Help Desk at help@brynmawr.edu or 610-526-7440 if you have questions. Thank you!

Windows 11 Testing: Call for volunteers

Help LITS improve our Windows 11 image before it is rolled out for all new College devices! The more folks we have test, the more confident we can be that all will function as expected when we start making the transition. Volunteer by emailing help@brynmawr.edu with the subject line “Windows 11 Testing Volunteer” and please include any questions you may have!

If you’d like to try it out beforehand…Minerva Lab, Athena Lab, and Lusty Cup on the A floor of Canaday Library are now using Windows 11!

Update to iOS & iPadOS 15.0.2

Affected Devices:
iPhone 6s and later
iPad Pro (all models)
iPad Air 2 and later
iPad 5th generation and later
iPad mini 4 and later
iPod touch (7th generation)
Source: https://support.apple.com/en-us/HT212846

 

Apple recently released updates iOS 15.0.2 and iPadOS 15.0.2 which address a zero-day vulnerability on Apple mobile devices. LITS recommends that you update these devices at your earliest convenience to ensure device security.

If you have any questions, please reference the following Apple Support docs or contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

How to update: https://support.apple.com/en-us/HT204204
Update Overview:
 https://support.apple.com/en-us/HT212846

RESOLVED: Issues with incoming calls from external numbers

Update, 10/6/21: The issue with receiving calls from external numbers has been resolved and all campus phone service should be working normally.

To report any issues or if you have any questions, please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu.


Currently the College is experiencing issues with incoming calls from external numbers. The issue stems from our phone service provider who is actively working to restore access. This post will be updated with any further information, as well as once the issue is resolved.

If you are off-campus and need to reach Campus Safety, please call 610-525-8050 until further notice.