RESOLVED: Community Members Unable to Login to Some Bryn Mawr Services

Update, 9:40pm: Community members should now be able to log in to all services. Thank you for your patience while we resolved the issue.

If you are still having trouble, or if you have any questions, please reach out to the Help Desk.

Starting this evening (April 2), community members are unable to log in to some Bryn Mawr services, including EZBorrow, eMarket, Parchment, Domain of One’s Own, and Trilandora. LITS is working to diagnose and resolve these issues as quickly as possible and we apologize for any inconvenience this causes.

Please contact the Help Des with any questions or concerns:, 610-526-7440.

Keep Calm and Check Accessibility Week 7: Accessible Tables

When using a table in your document, it’s important to create an accessible one. To create an accessible table, you must use the in-built table tool for it to be accessible. Do not draw a table!

Screen reader users do not see the entire table at once, but instead navigate tables cell by cell. For this reason, the table must be programmed correctly so that the headings are read out when someone enters a cell. In the example table “Dogs’ Age and Weight” when a user navigates to the cell that reads “30 lbs.” the screen reader will announce “Fluffy, weight, 30lbs,” so the person will understand the data in context.

Table 1 Dogs’ Age and Weight

Dog’s Name Age Weight
Fluffy 4 30 lbs.
Spot 2 10 lbs.


If a table is not programmed correctly, a screen reader user will just hear “30lbs” and will not know what it is in reference to.

Similarly, tables should be simple and logical.

Simple: Don’t use split cells or merged cells or merge two tables together. An accessible table should have one header row across (Dog’s Name, Age, Weight) and one header row vertically (Fluffy, Spot) and a simple grid layout. Anything beyond this will be difficult to make accessible to a screen reader.

Logical: Sometimes people use tables to create a specific look or layout to their document rather than to display data. Here is an example:


A + = 100-95 B = 84-80
A= 95-90 C+ = 79-75
B + = 89-85 C= 74-70


This table is “illogical” because it is not a true table. This table is used to layout information, but not to display data. A screen reader would read the cell that says “C= 74-70″ as “B =84-80, B+=89-85, C =74-70.” In short, it would not make sense to the user. In a case liike this, it is best to list these grades out using a list.

To learn how to make an accessible table, follow these instructions.

Please go to the Keep Calm and Check Accessibility Moodle page and complete the Week 7 activity to get this week’s clue!

Change to EZBorrow Login Method

Great news! Starting today, community members will now use their College username and password to login to and request books from EZborrow rather than their OneCard barcode. Please note that you will also be presented with a Duo prompt after you enter your credentials.

If you have any questions or concerns, please email


Emergency Maintenance on Moodle – Tuesday, Mar 22

LITS will be performing emergency maintenance on Moodle at 8 PM on Tuesday, March 22, 2022. The upgrade will address security vulnerabilities. The upgrade should last less than 10 minutes, and people who are already logged in should experience minimal disruption during that time.

Please contact the Help Desk with any questions or concerns: or 610-526-7440.

Keep Calm and Check Accessibility Week 6: Descriptive Hyperlinks

Just as people who use screen readers can skim pages by navigating via headings, so too can they navigate through a document just by links. This picture shows someone using the router feature in VoiceOver (a screen reader). On this webpage the user has used the router to isolate all the links, so then they can use their up and down arrows to go through the list of links to see which link they would like to navigate to.

VoiceOver roter listing the links for a webpage.

If links have vague titles like “click here” or “link” then the screen reader user does not know what the link means, because they cannot see the link in context. Similarly, if links are non-descriptive, long URLs that can be confusing to listen to also.

To sidestep these issues, create descriptive links. For example, instead of create a hyperlink that says Bryn Mawr College Homepage.

To create a hyperlink, write the descriptive name for the hyperlink. Then right click on it, click link, and copy and paste the URL in the appropriate box.

Check out this page for more guidance on creating hyperlinks.

To get this week’s clue, complete the activity listed under Week 6 in the Keep Calm and Check Accessibility Moodle page.

Keep Calm and Check Accessibility Week 5: Bulleted Lists vs Numbered Lists

When a person who uses a screen reader approaches a list, the screen reader will announce that there is a list and will announce what kind of list it is- a bulleted or numbered list. For this reason, it’s important to use the in-built bulleted list and numbered list formatting options in Word to make lists. If you try to manually make lists by using hyphens for bullets or by writing your own numbers, the screen reader will not recognize the list and instead will read everything out like a paragraph, which can be confusing for a listener.

Bulleted Lists

Bulleted lists should be used when the order of the items is not important. For example, if you were listing items on a shopping list, these items would be listed using bullets.

Numbered Lists

Numbered lists are for when items must be in a specific order. For example, steps to follow on a recipe card would be listed using numbered list.

Read this article for how to make a bulleted or numbered list in Microsoft Word.

Go to the Keep Calm and Check Accessibility Moodle page and complete the Week 5 challenge to get this week’s clue.

Interlibrary Loan and EZBorrow During Spring Break (3/7-3/11)

The Interlibrary Loan/EZBorrow office will be closed the week of Spring Break (Monday, March 7-Friday, March 11).  We will continue sending requests for EZBorrow and regular ILL items to other libraries throughout this time, and if we receive articles from other libraries during the break, these will be forwarded to you via the ILLiad system as usual.

Books and other physical items received from other libraries will not be available for pickup until Monday, March 14.

If you have any questions or concerns, please contact us at bmcill@brynmawr or (610) 526-5278 before Friday, March 4 or

Keep Calm and Check Accessibility Week 4: Alt Text

For people who cannot see pictures well and rely on screen readers to navigate on the computer, it’s important to program the pictures in such a way that the screen reader can explain the content of the pictures aloud.

In order to make images accessible to screen reader users, you must add alternative text descriptions, commonly known as “alt text.” Alt text should be a concise description of the relevant information in the image. Try not to make alt text longer than two sentences. The shorter the better.

To create alt text, follow these instructions.

For decorative images that don’t have significant meaning in relation to the document, don’t write a description. Instead, click the checkbox that says “mark as decorative.” This way, when the screen reader encounters this image, it will skip over it, preventing “verbal clutter” for the listener to weed through.

Here are some extra tips on writing quality alt text.

Head over to the Keep Calm and Check Accessibility Moodle page to complete the Week 4 challenge and get this week’s clue!

RESOLVED: Intermittent Issues with On-Campus Phone Calls

Update, 3/1: Our vendor reports that all issues should now be resolved and that phone connections should be back to normal. Please don’t hesitate to reach out to the Help Desk with any further issues or questions.

Some community members have reported having trouble while making and receiving calls to their College phones. While all calls appear to be going through, some people report experiencing clicking noises or choppy or garbled phone connections. LITS is actively working with our telephone vendors on the issue, but there is currently no ETA for a fix. Thank you for your patience while we work through this issue.

Please reach out to the Help Desk with any questions:, 610-526-7440.

Reminder: Routine System Maintenance Thursday 6pm – midnight

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight.

Some community members’ Microsoft 365 accounts now default to “add online meeting to all meetings”. During this week’s maintenance, we will be turning this setting OFF for all accounts. If you would like to turn it back on for your own account, you can do so by going to:

  • Calendar > Events and invitations > Add online meeting to all meetings

For more information on LITS System Maintenance: Please contact the Help Desk with questions,, 610-526-7440, or