Urgent Wireless Upgrade Tomorrow (9/18) starting at 5am

LITS will be making an urgent security update to our campus wireless network tomorrow 9/18 starting around 5am.

Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Main College Website Unavailable (9/6)

Update, 9/6 at 1:10pm: The website is back up and running!

The main College website is currently unavailable from both on and off-campus. LITS has contacted our vendor and is actively working to restore functionality. We apologize for any inconvenience this causes.

If you have any questions, please reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Campus Services Unavailable (9/1)

Update, 2:11pm: Access to all campus services has been restored and community members should be able to log in as usual. Please report any oddities or lingering issues to the Help Desk.

Starting today, community members report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Warning: New Phishing Attempt (8/15)

This evening, Bryn Mawr community members received a number of phishing messages.  These messages include offers for a fake job and threats to deactivate accounts.  Please be wary of any emails that threaten the loss of your email account if you don’t fill out a form or take other actions to verify your account or unsolicited emails that offer job opportunities.  Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords with ANYONE.

Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

WordPress Upgrade Tonight, August 15th, 7pm – 8pm

This evening (8/15) LITS will be performing a necessary WordPress upgrade between 7pm and 8pm. During that time, community members may experience a brief service interruption. Thank you for your patience while we perform this necessary work.

Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

Important Windows Updates Available: Your Action Required

Microsoft has released an urgent update that will address several security concerns on Windows computers. It is critical that anyone who uses a Windows computer, either College-owned or personal, run any available updates as soon as possible. Please note that these updates may require you to restart your computer.

With any questions about this issue or with running updates, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.

MATLAB Licensing Updates

MATLAB (a programming language and environment for numerical computation, data analysis, visualization, and algorithm development) is moving to a named-account licensing model, which will change the options Bryn Mawr College faculty and students have for accessing it moving forward:

    • Anyone can get a free account to use MATLAB Online Basic.
    • Bryn Mawr faculty and students can now get an account on Bryn Mawr College’s new MATLAB academic teaching license to access the full suite of online features and install MATLAB on college-owned and personal computers. (Haverford students can get this access through Haverford’s license.)
    • We’ve left an older version of MATLAB that does not require an account installed on classroom and lab computers to minimize disruption, but faculty and students who need the latest version or additional toolboxes will need to get an account on the new academic teaching license.

Please see our MATLAB help guide on Ask Athena for more details.

If you have any questions or concerns, please stop by or contact the Help Desk (help@brynmawr.edu, 610-526-7440).

Moodle Maintenance: Wednesday, Aug 7

LITS will be performing maintenance on Moodle at 4pm on Wednesday, Aug 7. The upgrade will address security vulnerabilities and functionality updates, and should last approximately 10 minutes. People who are already logged in should experience minimal disruption.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.