Problems Scheduling Zoom Meetings through Outlook

We are currently troubleshooting an issue that is preventing some Outlook users from scheduling Zoom meetings through Outlook. Our system admins are troubleshooting this issue with Zoom and Microsoft support, but in the meantime:

If the Zoom option is still visible when you create an Outlook meeting, you are not affected and can ignore this notification.

If a Zoom option is not visible when you create an Outlook meeting, please use one of the following workarounds:

    • Use Teams for online meetings scheduled through Outlook. Teams is Microsoft’s native video-conferencing app and works the same way. You can include non-Bryn Mawr participants; participants join by clicking a link and do not need a Teams account or license. See Schedule a Microsoft Teams meeting from Outlook for more information.
    • Manually add Zoom links to Outlook meetings. To do this, you will need to schedule a Zoom meeting through the Zoom web portal, click Copy invitation next to the meeting link, and paste that information into your Outlook meeting invite.

Our apologies for any inconvenience this causes, and we hope to have a resolution soon. Please contact the Help Desk (help@brynmawr.edu, 610-526-7440) if you have any questions or concerns.

New Phishing Attempt, February 14th

Another day, another phishing attempt.

Starting very early this morning, community remembers report getting emails with the subject “Microsoft De-Activation in Progress” and asking folks to click on a link to verify and keep their account. This type of scam occurs regularly and could come from any account and have any subject.

Do not open any attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Tripod Maintenance, 11:30am on February 14th

Beginning at 11:30am tomorrow, February 14th, LITS will be working with our vendors to upgrade the authentication for Tripod. Though we don’t anticipate any appreciable downtime, patrons may notice that they are unable to login to their library accounts or request books while this work is being done. If you find yourself having trouble, please try again in a few minutes.

Thank you for your patience while we perform this necessary work. Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Adobe Unavailable from 6-7:30pm on Thursday, 2/15

Adobe will be unavailable from 6-7:30pm on Thursday, 2/15. During this time LITS will be working with our vendors to move to our new authentication system. During this downtime, you will be unable to sign in to Adobe or modify/safe documents. After the upgrade, the Duo login screen will look slightly different.

Please report any questions or concerns to the Help Desk: help@brynmawr.edu or 610-526-7440.

Recent Phishing Attempt, 2/12

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages in which a community member asks you to click on a link to verify your email and view a document. A recent example appears to be coming from Kim Cassidy via “Help-Desk”. This type of scam occurs regularly and could come from any account and have any subject.

Do not open any attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

If you’re not expecting someone to email you a file, you should be cautious and question why you received it.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

WordPress Upgrade Tonight, February 9th, 5pm – 6pm

This evening (2/09) LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption. Thank you for your patience while we perform this necessary work.

Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

RESOLVED: Phone Issues in Cambrian Row

Update, 10:50am: LITS has resolved all of the phone issues in Cambrian Row. Please contact the Help Desk with any questions or to report lingering issues.

This morning, community members in Cambrian Row offices, particularly Aelwyd, Clynnoc, and Pensby, may not be able to use their office phones. LITS is working to diagnose the issue and to restore service as quickly as possible.

Currently, the phones in Dolwen are operating as usual.

Please reach out to the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

UPDATE: VPN Service Restored

UPDATE, Friday, 12/9: Late last night, LITS was able to successfully restore VPN service. You should be able to connect via the Ivanti Secure Access Client as before. Thank you for your patience while we performed this critical maintenance.

If you were not already running the most up-to-date version of the client, you will need to update your client before continuing. The update should run automatically.

If you have any questions about which version you are running or if you run into any trouble, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

A new zero day vulnerability has been discovered in the VPN software, Ivanti. LITS has disabled the VPN in order to apply a critical security patch. We’re working to restore service as quickly as possible but are unsure as to how long the outage will last.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Apporto Unavailable 6pm – 7pm on Monday, 2/12

Update, 2/13, 12:30pm: This work has been completed. Please report any issues to the Help Desk. Thank you again for your patience.

Update, 2/12 6:45pm: Due to vendor availability, this work will need to be postponed. We will update everyone when a new date and time has been chosen. We apologize for any inconvenience.

Apporto will be unavailable from 6-7pm on Monday 2/12. During this time LITS will be working with our vendors to move to our new authentication system. After the upgrade, the Duo login screen will look slightly different.

Please report any questions or concerns to the Help Desk: help@brynmawr.edu or 610-526-7440.

Update: VPN Service Restored

Updated 2/7/24 at 11:40am:

VPN service has been restored. You should be able to connect via the Ivanti Secure Access Client as before.

If you were not already running the most up-to-date version of the client, it will update automatically. If you have any questions about which version you are running, please contact the Help Desk.

If you log in at ingress.brynmawr.edu you may notice some slight changes to the way the web page looks.

Please let us know if you experience any problems: help@brynmawr.edu or 610-526-7440.

 

Updated 5/6/24 at 5:45pm:

LITS staff have made great progress again today rebuilding VPN configurations with support from our vendor.

Based on our current understanding, we expect to complete final steps tomorrow (Wednesday).

Updated 5/5/24 at 5:15pm:

LITS staff have made great progress on rebuilding our Ivanti VPN. We are now awaiting next steps from the vendor.

We don’t have an estimate yet as to when service will be restored, but we will keep you updated as we learn more.

LITS disabled the VPN on Friday, February 2, at 11:59pm.

CISA has issued an alert for a zero-day vulnerability in the Ivanti VPN and the recommendation is to take down the service today.

Students can still access College software from a campus lab computer or Apporto. Office 365 and Moodle are unaffected.

We are currently uncertain how long VPN service will be unavailable. Many organizations worldwide are affected by this issue. Responses are evolving quickly and we will share more information as it becomes available. LITS is taking steps now to source expert assistance to help us reinstate service as quickly as possible.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Scheduled Network Outage in Brecon and Batten (Wednesday, 2/7 at 9am)

Starting at 9am on Wednesday, 2/7, the wireless network in Batten and Brecon will be unavailable. During this time, LITS will be doing necessary work to prepare for the installation of new wireless access points. Thank you in advance for your patience

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.