Duo Update for U2F Security Keys 2/1/21

Effective February 1, 2021, Duo will be making an update that affects anyone using a U2F security key (such as a Yubikey that you may have purchased yourself – NOT a security token from LITS) to authenticate.

If you use a U2F security key to log in, you will see a message in the Duo Prompt asking you to update your security key by tapping it. You will see this message each time you log in with your security key until you complete this step. Once updated, your Duo login experience will remain the same as it is today.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Campus Network Outage TODAY 1/8, 5pm -5:30pm

The fiber optic cables providing internet access for the campus are damaged and need to be replaced immediately. The Campus will be without internet access from approximately 5:00pm – 5:30pm today while LITS completes the repair.

The outage will also affect off-campus access like the College VPN, using the MiCollab app for telephone services, and logging in to services like webmail and Zoom.

We appreciate your patience while we perform this emergency repair. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Upgrade Your Zoom Apps to Access Feature Improvements

Zoom released a major update to its desktop and mobile client apps on December 21, 2020. Below are the changes that we think will be of greatest interest to College users; see Zoom’s Release Notes for a complete list.

You must update your Zoom desktop or mobile apps to the latest version to access these new features.

Improvements to reactions and hand-raising:

  • All reaction options, including emojis and the options that were on the Participants pane (e.g., yes, no, faster, slower), have been consolidated into a single Reactions menu in the meeting toolbar.
  • All reaction icons now show up in the Participants pane and on people’s Zoom windows.
  • Hosts now see a running count of each reaction type at the bottom of the Participants pane.
  • There is now a single Raise/Lower your hand toggle on the Reactions. Although now yellow, it behaves like the old “blue hand”: participants with “raised” hands appear at the top of the Participants pane in the order in which their hands were raised and the hand icon will remains visible until “Lower hand” is clicked.
  • Hosts and co-hosts can now raise and lower their hands

Other changes:

  • Meeting and webinar hosts can download the results of a poll immediately. (Previously poll results were only available after a meeting or webinar had ended.)

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.