Printing by Email To Be Disabled 1/17

Beginning Tuesday, January 17, community members will no longer be able to email print jobs Canon printers. This service will be disabled due to a change in Microsoft’s underlying infrastructure.

LITS plans to upgrade our print server software over spring break, which we anticipate will allow us to re-instate the print-by-email service. We will share more information about the upgrade and any necessary downtime soon.

For more information on printing:

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

 

Warning: New Phishing Attempt 1/7/23

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages in which a community member sends you a file share. A recent example is “Kim Cassidy” sharing a file called “Assessments”. This type of scam occurs regularly and could come from any account and have any file name.

Do not open the attachment, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

If you’re not expecting someone to email you a file, you should be cautious and question why you received it.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

 

Library Openings, Closings, and Services: 12/17/22-1/17/23

Updated 1/6/23 at 1:40pm:

Housekeeping plans to do work on the floor in the Lusty Cup this Saturday, 1/7 and Sunday 1/8 from 6am – 3pm. This means that the Lusty Cup and connecting computer labs will not be accessible during that time.

Winter Break is Coming! 

All Libraries will operate with regular hours through Thursday, Dec. 15.  

On Friday Dec. 16th all libraries will close at 5pm and remain closed through the weekend (Dec. 17th-Dec. 18th).

If you need books from Haverford or Swarthmore, please request them before December 16th. There will be no van deliveries after December 16. Haverford Libraries will be open through December 22. Swarthmore Libraries will be open through December 16.

For the week of December 19th-22nd, all library services will operate out of Canaday Library from 9am-5pm. Carpenter and Collier Libraries will be closed to patrons due to limited staffing. Books and library materials can be requested from all libraries but all requests must be picked up from Canaday Library during this period. Printing (including color printing) will continue to be available on the A floor of Canaday Library (via Lusty Cup), Park Atrium (3rd floor) and outside of Collier.

All libraries will be closed from December 22nd at 5pm through January 2nd (including the Lusty Cup).

On Monday January 3rd, Canaday and Carpenter Libraries will open 9am-5pm. Collier Library will remain closed but materials can be requested from Collier to be picked up in either Canaday or Carpenter libraries. Access to Collier library will re-open on Monday January 9th.

Carpenter Library will be open on the weekend of Jan 14-15th from 12-5pm.

ILL/EZBorrow will close at 5 PM on Friday the 16th and will reopen on Thursday, January 5th.

Below is a summary of our hours but please visit LITS Libraries Hours for up-to-date information. 

  • Monday Dec. 19th – Thursday Dec. 22nd, 2022: 
    • 9am-5pm CANADAY only; Carpenter and Collier closed 
  • Monday Jan. 3rd – Friday Dec. 6th, 2023:  
    • 9am-5pm CANADAY & CARPENTER
  • Monday Jan. 9th – Friday Jan. 13th, 2023:  
    • 9am-5pm CANADAY & COLLIER;  
    • 9am-8pm CARPENTER
  • Saturday Jan 14th and Sunday Jan 15th, 2023:  
    • 12-5pm Carpenter

Contact circulation@brynmawr.edu with questions.

Spring 2023 Course Reserves

Emailed to the Academic Community list 1/4/23:

To place a book or video on reserve, please fill out the book reserve and/or video reserve form for the library you wish your reserves to be in, located in the LITS service catalog: https://td.brynmawr.edu/TDClient/Requests/ServiceDet?ID=279 Please note that you must submit a request in order for an item to go on reserve for your course. 

The library will accept requests for required course texts and videos from faculty, and you will have the option to indicate a preference for either digital or physical formats. For physical books, we will obtain one copy per 20 students enrolled in the course. Please note that while we will make every effort to acquire items in the requested format, not all titles are available as e-books and not all e-books are available for library use. If you request an e-book and we cannot acquire it, we will acquire a print copy of the book.  

Please include all e-books in your request even if you already see them in Tripod. We “rent” and do not “own” many of the e-book titles in Tripod, and books we don’t own sometimes disappear without warning. Unless we purchase the book (as an e-book or in print), we can’t guarantee it will be available for the entire semester. Similarly, if you have previously used library streaming video in your course, please submit the request again, or email Arleen Zimmerle (azimmerl@brynmawr.edu) to check that the videos are still licensed. Many of our video streaming resources are obtained on a limited time basis.  

Your subject librarian would be happy to advise on resources for your courses (https://www.brynmawr.edu/inside/offices-services/library-information-technology-services/lits-staff/subject-librarians) 

All reserve requests are processed in the order in which they are received. All items will be kept on reserve until the end of the semester, unless otherwise requested. Please note that if the Library needs to purchase or recall an item, it may take time to arrive. 

Contact circulation@brynmawr.edu with questions.

Reminder: No Change in Adobe Service

On Monday, December 19 Bryn Mawr College employees will receive two emails from Adobe with the following subject lines:

  1. Get started with All Apps – Pro Edition – EDU
  2. You no longer have access to All Apps

These emails are auto-generated as a result of some work Adobe will be doing behind the scenes. No action is required and you can continue using Adobe services as normal.

Thank you for your patience! We’re sorry for any confusion these messages may cause.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Adobe: No Change in Service

On Monday, December 19 Bryn Mawr College employees will receive two emails from Adobe with the following subject lines:

  1. Get started with All Apps – Pro Edition – EDU
  2. You no longer have access to All Apps

These emails are auto-generated as a result of some work Adobe will be doing behind the scenes. No action is required and you can continue using Adobe services as normal.

Thank you for your patience! We’re sorry for any confusion these messages may cause.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Resolved: Problems logging into several Bryn Mawr services

Updated 11/15 at 9:00am: access has been restored to all services.

Some community members are reporting problems logging into Bryn Mawr services including the VPN, Apporto, and OnBase.

If you’re having trouble logging in to Apporto, LabStats may be a good alternative.

LITS is investigating the issue and will post updates here as we know more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Reminder: Routine System Maintenance Thursday 6pm – midnight, including WordPress downtime

Routine system maintenance will occur tonight (Thursday) from 6:00 p.m. until midnight.

WordPress (blogs.brynmawr.edu) will be unavailable from 6-7pm.

For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy.

Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Warning: New Phishing Attempt 11/8

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that appear to share an important file with you, such as a memo about a salary increase. This is a scam.

Do not open the attachment, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Week 7: Check out the Assistive Technology Database

Looking to learn more about assistive technology that can help you with your daily tasks? Check out the new Assistive Technology Database on the Assistive Technology: Features and Resources page of the Access Services website. 

In this database you can search for apps to help you with productivity, schoolwork, note-taking, accessibility, and more.   

Additionally, if you are interested in getting more personalized help with finding tools that fit your needs, schedule an appointment with Grace Cipressi, Bryn Mawr College’s assistive technology specialist. 

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Routine System Maintenance: 2023

Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight. LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.

2023 Schedule:

Jan 12, 26

Feb 16, 23

Mar 16, 30

Apr 13, 27

Jun 15, 29

Jul 13, 27

Aug 10, 24

Sept 14, 28

Oct 12, 26

Nov 16, 30

LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.

The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.