RESOLVED: Campus Internet Connection Unavailable

Update, 10:40pm: All internet access has been restored. Please report any lingering issues or oddities to the Help Desk.


Connectivity to the internet is currently unavailable on campus. This outage was caused by a power failure at the Philadelphia facility of our service provider.

Currently we have no estimate of when service will be restored but we will share updates as we learn more.

The VPN is unavailable. Other services are only available intermittently.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Update: VPN Service Restored

Updated 2/7/24 at 11:40am:

VPN service has been restored. You should be able to connect via the Ivanti Secure Access Client as before.

If you were not already running the most up-to-date version of the client, it will update automatically. If you have any questions about which version you are running, please contact the Help Desk.

If you log in at ingress.brynmawr.edu you may notice some slight changes to the way the web page looks.

Please let us know if you experience any problems: help@brynmawr.edu or 610-526-7440.


 

Updated 5/6/24 at 5:45pm:

LITS staff have made great progress again today rebuilding VPN configurations with support from our vendor.

Based on our current understanding, we expect to complete final steps tomorrow (Wednesday).


Updated 5/5/24 at 5:15pm:

LITS staff have made great progress on rebuilding our Ivanti VPN. We are now awaiting next steps from the vendor.

We don’t have an estimate yet as to when service will be restored, but we will keep you updated as we learn more.


LITS disabled the VPN on Friday, February 2, at 11:59pm.

CISA has issued an alert for a zero-day vulnerability in the Ivanti VPN and the recommendation is to take down the service today.

Students can still access College software from a campus lab computer or Apporto. Office 365 and Moodle are unaffected.

We are currently uncertain how long VPN service will be unavailable. Many organizations worldwide are affected by this issue. Responses are evolving quickly and we will share more information as it becomes available. LITS is taking steps now to source expert assistance to help us reinstate service as quickly as possible.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Warning: New Phishing Attempt 1/16

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for text messages that appear to come from a BMC community member asking you to purchase gift cards. This is a scam; do not respond in any way.

Phishing scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Routine System Maintenance: 2024

Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight.

2024 Schedule:

Jan 11, 25

Feb 15, 29

Mar 14, 28

Apr 11, 25

Jun 13, 27

Jul 11, 25

Aug 15, 29

Sept 12, 26

Oct 10, 24

Nov 14, 21

LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.

LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.

The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Campus Internet and Services Unavailable 9/17 3-6AM

Update 9/18: This work was completed successfully during the specified outage window. Thanks for your patience!


LITS staff will be rebooting the core network switch and applying updates on Sunday, September 17th from 3:00am – 6:00am. During the reboot there will be no network connectivity, including wireless.

All services hosted at Bryn Mawr College (including Moodle), as well as internet access from campus will be unavailable.

The telephone service is on a different network and will not be affected.

Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

LITS Welcome Back Newsletter 2023

Top Resources for Students

  • New and returning students: get started with FREE Microsoft Office for your personal computer. Learn how to access a variety of software from the library, your dorm, and off-campus – and get info about wireless, printing, Moodle, and more!
  • The Assistive Technology App Database is now up and running on the Assistive Technology: Features and Resources page. Use the database to find resources on accessibility, productivity, note taking, time management, writing, and more.
  • Check out LinkedIn Learning for online courses and quick tutorials in software, business, and creative skills.

LITS News Highlights

Welcome New LITS Colleagues!

Janelle Rebel, Seymour Adelman Director of Special Collections

Cameron Bucher, Educational and Scholarly Technology Assistant

Upcoming Exhibition

Art image from Cecilia Paredes exhibit

Cecilia Paredes: Not At Home opens October 25th in Bryn Mawr’s main gallery space, the 1912 Gallery (formerly the Rare Book Room).

See our full calendar of events

Study Break!

Cozy up with a book in the newly named Nook! Visit the Students Shape the Shelves book display and other additions to the library collection in the Nook, located to your left just inside the front entrance of Canaday.

The Nook in Canaday Library with rows of books and posters on display

Librarians are always available for academic consultations…but sometimes you need something fun. This page collects some favorites. We also have access to many major newspapers!

Spotlight on Security

Reminders

Special Collections reading room entrance

  • The Special Collections Reading Room has new fall hours:

Mon-Fri: open 12pm – 4pm
and by appointment (SpecColl@brynmawr.edu)
Sat-Sun: closed

RESOLVED: No Network access in GSSWSR, some wireless problems in Park

Update, 11:45am: Full internet access has been restored in both GSSWSR and Park. Thank you for your patience while we got everything sorted out. Please report any lingering issues to the Help Desk.


Due to equipment issues, the wired and wireless networks at GSSWSR are currently unavailable.

Community members in Park may also experience some problems using the wireless network.

Thank you for your patience while we work to get everything back up and running.

Please reach out to the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.