Author: Melissa Cresswell

Campus Internet and Services Unavailable 9/17 3-6AM

Update 9/18: This work was completed successfully during the specified outage window. Thanks for your patience!

LITS staff will be rebooting the core network switch and applying updates on Sunday, September 17th from 3:00am – 6:00am. During the reboot there will be no network connectivity, including wireless.

All services hosted at Bryn Mawr College (including Moodle), as well as internet access from campus will be unavailable.

The telephone service is on a different network and will not be affected.

Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

LITS Welcome Back Newsletter 2023

Top Resources for Students

  • New and returning students: get started with FREE Microsoft Office for your personal computer. Learn how to access a variety of software from the library, your dorm, and off-campus – and get info about wireless, printing, Moodle, and more!
  • The Assistive Technology App Database is now up and running on the Assistive Technology: Features and Resources page. Use the database to find resources on accessibility, productivity, note taking, time management, writing, and more.
  • Check out LinkedIn Learning for online courses and quick tutorials in software, business, and creative skills.

LITS News Highlights

Welcome New LITS Colleagues!

Janelle Rebel, Seymour Adelman Director of Special Collections

Cameron Bucher, Educational and Scholarly Technology Assistant

Upcoming Exhibition

Art image from Cecilia Paredes exhibit

Cecilia Paredes: Not ~ At Home opens October 25th in Bryn Mawr’s main gallery space, the 1912 Gallery (formerly the Rare Book Room).

See our full calendar of events

Study Break!

Cozy up with a book in the newly named Nook! Visit the Students Shape the Shelves book display and other additions to the library collection in the Nook, located to your left just inside the front entrance of Canaday.

The Nook in Canaday Library with rows of books and posters on display

Librarians are always available for academic consultations…but sometimes you need something fun. This page collects some favorites. We also have access to many major newspapers!

Spotlight on Security

Reminders

Special Collections reading room entrance

  • The Special Collections Reading Room has new fall hours:

Mon-Fri: open 12pm – 4pm
and by appointment (SpecColl@brynmawr.edu)
Sat-Sun: closed

RESOLVED: No Network access in GSSWSR, some wireless problems in Park

Update, 11:45am: Full internet access has been restored in both GSSWSR and Park. Thank you for your patience while we got everything sorted out. Please report any lingering issues to the Help Desk.

Due to equipment issues, the wired and wireless networks at GSSWSR are currently unavailable.

Community members in Park may also experience some problems using the wireless network.

Thank you for your patience while we work to get everything back up and running.

Please reach out to the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: BIONIC Intermittently Unavailable

Updated 9/3 11:40am: issues are fully resolved.
___

Updated 9/3 11:20am: access to BIONIC is restored. LITS is still working on resolving underlying issues. Please repot any access issues to the Help Desk.
___

Some BiCo community members have reported that they are unable to log in to BIONIC. LITS is investigating the issue and will work to resolve it as quickly as possible. We will share more information here as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Resolved: Moodle Currently Unavailable

Updated 9/1/23 at 9am: This issue is resolved. Please reach out right away if you’re unable to access Moodle.

Community members are reporting an error (“Database connection failed”) when trying to access Moodle. LITS is investigating now and will work to resolve the issue as quickly as possible. We will share more information as we have it.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440

Campus Internet and Services Unavailable 6-6:30pm TONIGHT 8/29

The vendor that provides our network equipment has let us know about a critical vulnerability that we are working to address as quickly as possible.

All services hosted at Bryn Mawr College (including Moodle), as well as internet access from campus will be unavailable for about 30 minutes beginning at 6pm tonight, August 29.

Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

Warning: New Phishing Attempt 8/25/23

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that offer a free piano, or other friendly-seeming giveaways.

Do not open attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

New Phishing Attempt 5/24

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

  • Be on the lookout for messages that share an attached Word document, particularly if you were not expecting it. This is a scam.
  • Also watch for emails directing you to contact a non-BMC email account for an employment opportunity. This is a scam, too.

Do not open attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Warning: New Phishing Attempt 4/26/23

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that offer a free piano, or other friendly-seeming giveaways.

Do not open attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Network Registration (NetReg) Unavailable

Updated 4/13/23 at 2:00pm: NetReg is available. Please report any issues to the Help Desk.

Network registration for personal and College-owned devices (https://netreg.brynmawr.edu) is currently unavailable.

LITS is working to restore this service as quickly as possible. We will post updates as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.