Updated: “Daily Briefing” Emails from Microsoft

Updated 10/23 at 9:30 a.m.:
LITS will disable this feature for all Bryn Mawr College community members effective Monday, October 26. It may take a day or two before the change takes effect across our system.
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Some Bryn Mawr community members may have started to see “Daily Briefing” emails appear in their inboxes. This is a new feature that Microsoft has been rolling out to customers in phases, starting with Enterprise O365 customers like us.
For more information, including a link you can use to opt out of the Daily Briefing, please see Microsoft’s guide, What Can You Do with the Briefing Email?
Please contact the Help Desk with any questions, 610-526-7440 or help@brynmawr.edu.

RESOLVED: Trouble Calling Campus Phone from Off-Campus Numbers

Updates, 10/20 at 8am: As of this morning, community members should once again be able to make and receive off-campus calls. We are still waiting for information from our vendor about what went wrong yesterday.

Thank you for your patience while our vendor worked to resolve this issue. Please report any lingering issues to the Help Desk.


Update 10/19 3pm: Our phone service provider has reported a large scale issue that is affecting our campus phone service. They are working to resolve the issue as quickly as possible.


This afternoon, community members are reporting issues calling College extensions from off-campus numbers and using College phones to call off-campus numbers. In some cases, callers report getting a busy signal or error message.

Due to the nature of this issue, community members are also unable to use their Campus desk phones as the second factor for Duo authentication.

Internal, on-campus calling is working normally.

We are actively investigating the issue with our phone service provider and phone system vendor. We’ll post updates as they become available.

Please contact the Help Desk with any questions or for help setting up an additional Duo factor: 610-526-7440 or help@brynmawr.edu.

 

Reminder: Complete the Information Security Education Program by 11/1

The Bryn Mawr College Information Security Education Program launched on October 1. College community members are responsible for completing the program by November 1, 2020.  

To begingo to https://learn.ue.org/Login2.aspx and enter the temporary password you received in your launch email.                  

The first time you log in, you will be prompted to reset your password. You can also use the “forgot password” link on the EduRisk Learning Portal login page to re-set your password at any time. 

Several short courses are included in the program. Community members are responsible for completing each course beginning with Data Security: . The full program takes about an hour to complete, but your progress is automatically saved so you’re welcome to start and stop as much as you wish throughout October. Please just make sure to complete each course by the end of the month.

If you have any issues with sign-in or accessing the courses, visit the Support Portal at portalhelp.ue.org or click any Support Portal link on the site. 

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440. 

RESOLVED: Problems connecting to VPN

Updated 10/13 at 3:40pm:

We have restored access to the VPN and all connections appear to be going through as normal. Thank you for your patience as we chased down and worked through this issue.

Please report any lingering problems or questions to the Help Desk.


Updated 10/13 10:30am:

Rebooting the VPN did not resolve the issue. Some connection attempts are eventually successful, but only after significant delay. LITS staff are continuing to investigate the issue, and we will post updates here as more information is available.


Community members are currently having problems connecting to the College’s VPN. As a first attempt to resolve the issue, LITS will be rebooting the VPN at 9:30 a.m. today (Tuesday 10/13). This outage will be momentary, but may disconnect those who are already connected.

We will share progress on resolution shortly.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

ASR Captions Now Enabled by Default for Panopto Recordings

Prior to Oct 9, automatic speech recognition captioning was available for Panopto videos, but video creators had to manually request it on a video-by-video basis. From now on, ASR captions will be automatically added to all uncaptioned videos created in or uploaded to Panopto.

Creators can remove ASR captions from a video by clicking Settings > Captions and choosing Delete Captions or edit captions in the video editor. See Panopto’s documentation on ASR Captions.

Viewers can hide closed captions on any video by clicking the CC button at the bottom of the viewing window.

Please note that unedited ASR captions may fall short of the 99% accuracy required for ADA compliance. See Captioning for more information.

If you have any questions, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Assignment conversion to PDF in Moodle disabled at 9pm on Oct 7

LITS has been trying to diagnosis and fix the problem causing Moodle to crash intermittently. Our research and testing has identified the PDF converter, which converts Assignments submitted in file formats other than PDF (e.g. Word docs, JPGs, etc.) to PDF so that they can be annotated within Moodle, as a likely contributor.

We disabled this feature as an emergency measure at 9 pm on Wednesday. We will need to leave it off for several days to determine the effects and may need to disable it permanently if we confirm that it was contributing to Moodle’s instability.

While Assignment conversion to PDF is disabled:

If you have any questions, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

New Zoom Feature: Ability to Add Language Interpreters

Zoom has recently added an option for language interpretation to Meetings and Webinars. Hosts can now designate participants as interpreters, who will provide translation through additional audio channels. If interpreters are added to a meeting or webinar, participants can then choose which audio channel they wish to hear. (Please note that Zoom does not provide translators, only the functionality that a translators need to provide audio in the alternative languages.)