Issues Logging in to Duo-Protected Campus Services

Update, 1:15pm: Duo reports this issue is resolved and everyone should be able to use the service as usual. Please report any lingering issues to the Help Desk.

Starting earlier today, community members have reported trouble logging in to campus services that are Duo-protected. After typing in credentials, the Duo prompt screen either fails to load or loads very slowly. Some comunity members are getting a message that the service is busy. Additionally, the mobile push option is not working at all. If you get to the Duo prompts, you can authenticate via a passcode sent through a text message or phone call.

We’re investigating the issue with the vendor and will update as we know more. Please contact the Help Desk with any questions or concerns: or 610-526-7440.

Scheduled Campus Center Network Downtime: March 8th – March 9th

In order to perform some necessary maintenance, the Campus Center will be without internet access beginning at 3pm on Wednesday, March 8th. The outage will last until all work is completed on Thursday, March 9th.

During this time, offices in the building may be operating on an adjusted schedule. Please check directly with those office for any changes to their hours or services.

Please contact the Help Desk with any questions or concerns:, 610-526-7440.

Unscheduled Moodle Maintenance: Wednesday, January 25

LITS will be performing emergency maintenance on Moodle at  7:30 AM on Wednesday, January 25, 2023. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: or 610-526-7440.

RESOLVED: Community Members Unable to Login to Some Bryn Mawr Services

Update: Community members should now be able to login to all campus services. Please reach out to the Help Desk if you’re still having trouble.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns:, 610-526-7440.

Library Openings, Closings, and Services: 12/17/22-1/17/23

Updated 1/6/23 at 1:40pm:

Housekeeping plans to do work on the floor in the Lusty Cup this Saturday, 1/7 and Sunday 1/8 from 6am – 3pm. This means that the Lusty Cup and connecting computer labs will not be accessible during that time.

Winter Break is Coming! 

All Libraries will operate with regular hours through Thursday, Dec. 15.  

On Friday Dec. 16th all libraries will close at 5pm and remain closed through the weekend (Dec. 17th-Dec. 18th).

If you need books from Haverford or Swarthmore, please request them before December 16th. There will be no van deliveries after December 16. Haverford Libraries will be open through December 22. Swarthmore Libraries will be open through December 16.

For the week of December 19th-22nd, all library services will operate out of Canaday Library from 9am-5pm. Carpenter and Collier Libraries will be closed to patrons due to limited staffing. Books and library materials can be requested from all libraries but all requests must be picked up from Canaday Library during this period. Printing (including color printing) will continue to be available on the A floor of Canaday Library (via Lusty Cup), Park Atrium (3rd floor) and outside of Collier.

All libraries will be closed from December 22nd at 5pm through January 2nd (including the Lusty Cup).

On Monday January 3rd, Canaday and Carpenter Libraries will open 9am-5pm. Collier Library will remain closed but materials can be requested from Collier to be picked up in either Canaday or Carpenter libraries. Access to Collier library will re-open on Monday January 9th.

Carpenter Library will be open on the weekend of Jan 14-15th from 12-5pm.

ILL/EZBorrow will close at 5 PM on Friday the 16th and will reopen on Thursday, January 5th.

Below is a summary of our hours but please visit LITS Libraries Hours for up-to-date information. 

  • Monday Dec. 19th – Thursday Dec. 22nd, 2022: 
    • 9am-5pm CANADAY only; Carpenter and Collier closed 
  • Monday Jan. 3rd – Friday Dec. 6th, 2023:  
    • 9am-5pm CANADAY & CARPENTER
  • Monday Jan. 9th – Friday Jan. 13th, 2023:  
    • 9am-5pm CANADAY & COLLIER;  
    • 9am-8pm CARPENTER
  • Saturday Jan 14th and Sunday Jan 15th, 2023:  
    • 12-5pm Carpenter

Contact with questions.

Campus Network & Services Unavailable 12/29 10am-2pm

College network connectivity and services will be interrupted on Thursday, December 29 from 10am – 2pm while LITS performs necessary maintenance. However, College phones will function as expected for incoming and outgoing calls.

On campus community members will experience limited connectivity and may not be able to reach or log into College services hosted externally (such as Office 365) or other websites outside of the Tri-Co.

Those who are off campus may also experience limited access to College and Tri-co sites. Additionally, remote community members will not be able to reach or log into campus services via Pulse Secure or a Remote Desktop Connection.

If you have additional questions or need assistance, please reach out to the Help Desk via 610-526-7440 or

RESOLVED: Trouble Printing from Personal Macs

Update, 12/14/2022 @8:30am: A fix is available for this issue and, once applied, community members should now be able to print from personal Macs to our public and departmental Canon printers.

If you require stapling options or would like to print to a departmental HP printer, you must print from a College computer.

Step 1: Remove any previously installed print queues.
Step 2: Install print queues with the following settings:
Print from a public printer
Print from a departmental printer

We are currently working to resolve a printing issue related to printing from personal Macs to our public printers. The best alternative is to print using one of our lab computers located in both Carpenter and Canaday libraries until the issue is resolved. LITS will post an update as soon as there is a resolution.

Please contact the Help Desk at or 610-526-7440 if you have questions. Thank you!

Unscheduled System Maintenance TONIGHT: Tuesday, 11/22 at 6pm

Update, 6:25pm: All updates have been completed successfully and all systems can be logged in to. Please report any issues to the Help Desk.

Tonight at 6pm, LITS will be performing an urgent update to a number of our systems. During this update, logins to BIONIC, WordPress, ILLiad, and the Canon copiers will be unavailable. The update should last approximately 30 minutes.

Please contact the Help Desk with any questions or concerns:, 610-526-7440