Category: System Status

downtime (scheduled or not), updates, interrruptions …

RESOLVED: Guild Hall Telephone Service Unavailable

Update, 12:50pm: The equipment has been replaced and all phones should be working normally. Please report any lingering issues to the Help Desk.

Thank you again for your patience while we made these repairs.

Telephone service to all locations in Guild Hall is currently unavailable due to equipment failure. LITS is currently working to assess the issue and find a replacement for the equipment. We do not have an ETA as to when service will be restored. We’re sorry for any inconvenience and thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Financial Edge Unavailable, April 22, 3pm – 5pm

Financial Edge will be unavailable this Friday, April 22, from 3pm – 5pm. During this time, LITS will be performing necessary maintenance. Please plan to log out of Financial Edge by 3pm on Friday.

Thank you for your patience while we complete this necessary work.

If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

VPN Outage TONIGHT (4/8) from 10pm – midnight

In order to address an underlying server issue, LITS will be doing emergency maintenance on our VPN this evening (April 8th) from 10pm – midnight. During this time, community members will be unable to access their home directories and network file shares from off-campus. We apologize for any inconvenience this causes.

Once the maintenance is complete, community members will be prompted to upgrade their clients before using the Pulse Secure client. For assistance with this, or if you have any additional questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Thank you in advance for your patience while we perform this important upgrade.

RESOLVED: Community Members Unable to Login to Some Bryn Mawr Services

Update, 9:40pm: Community members should now be able to log in to all services. Thank you for your patience while we resolved the issue.

If you are still having trouble, or if you have any questions, please reach out to the Help Desk.

Starting this evening (April 2), community members are unable to log in to some Bryn Mawr services, including EZBorrow, eMarket, Parchment, Domain of One’s Own, and Trilandora. LITS is working to diagnose and resolve these issues as quickly as possible and we apologize for any inconvenience this causes.

Please contact the Help Des with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Emergency Maintenance on Moodle – Tuesday, Mar 22

LITS will be performing emergency maintenance on Moodle at 8 PM on Tuesday, March 22, 2022. The upgrade will address security vulnerabilities. The upgrade should last less than 10 minutes, and people who are already logged in should experience minimal disruption during that time.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: Intermittent Issues with On-Campus Phone Calls

Update, 3/1: Our vendor reports that all issues should now be resolved and that phone connections should be back to normal. Please don’t hesitate to reach out to the Help Desk with any further issues or questions.

Some community members have reported having trouble while making and receiving calls to their College phones. While all calls appear to be going through, some people report experiencing clicking noises or choppy or garbled phone connections. LITS is actively working with our telephone vendors on the issue, but there is currently no ETA for a fix. Thank you for your patience while we work through this issue.

Please reach out to the Help Desk with any questions: help@brynmawr.edu, 610-526-7440.

Reminder: Routine System Maintenance Thursday 6pm – midnight

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight.

Some community members’ Microsoft 365 accounts now default to “add online meeting to all meetings”. During this week’s maintenance, we will be turning this setting OFF for all accounts. If you would like to turn it back on for your own account, you can do so by going to:

  • Calendar > Events and invitations > Add online meeting to all meetings

For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

RESOLVED: RStudio server problem

Around 8:30 this morning, rstudio4.brynmawr.edu experienced difficulties and needed all user sessions/jobs to be terminated. Things are back up and running, but please log back in as soon as possible and check the status of your work.

We have been unable to identify the source of the problem, so please reach out to the Help Desk if you notice any oddities or experience any lingering issues: help@brynmawr.edu or 610-526-7440.