System Status – Page 3 – Library & Information Technology Services Blog

Emergency PeopleSoft Patching – Today (6/11) 1:30pm-2:30pm

We will be performing emergency security patching on PeopleSoft today (6/11) between 1:30pm-2:30pm. During this time, all components of and services tied to BiONiC, payhistory.brynmawr.edu, account provisioning, visitor account creation, and password resets will be unavailable.

We appreciate your patience while this maintenance is completed and apologize for any inconvenience this may cause. Normal access will be restored as soon as the work is finished.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Reminder: Routine System Maintenance Thursday 6pm – midnight

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

VPN Unavailable – Tonight (6/1) 8pm-9pm

LITS will be performing an urgent upgrade to our VPN from 8pm-9pm tonight. This upgrade will address a security vulnerability. During this time, the VPN will be unavailable.

Thank you for your patience while we complete this critical maintenance. Please contact the Help Desk with any questions at help@brynmawr.edu or 610-526-7440.

Rescheduled: Network Outage

The planned network outage has been rescheduled from this coming Sunday (6/7) to Saturday, 7/11. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

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Starting at 8am on Sunday, 6/7, LITS staff will be working to replace outdated networking equipment on campus. While the work is being done, there will be no network connectivity in the morning and will transition to intermittent network outages throughout the rest of the day. We will work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Moodle Maintenance — Thursday, May 28th

LITS will be conducting server maintenance for Moodle (moodle.brynmawr.edu) on Thursday, May 28th, between 5-6PM . There may be brief service outages during this period.

If you have questions or concerns, please contact the Help Desk (help@brynmawr.edu or 610-526-7440.

Urgent Wireless Security Update, 5am on Wednesday, 5/13

LITS will be making urgent security updates to our campus wireless network starting at 5am tomorrow, May 13th.

Community members who are on campus may experience a 5-10 minute wireless outage while the work is being done. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Canon printers and copiers unavailable: Monday, 5/18, 8am-10am

All Canon printers and copiers will be offline from 8am-10am on Monday, 5/18, as part of ongoing work LITS is doing to enable scanning to OneDrive. This will affect printing, scanning, and copying functions on the public Canons in our libraries as well as Canons within different departmental areas. The HP printers will not be affected and will function normally.

Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.

Reminder: Routine System Maintenance Thursday 6pm – midnight

RESOLVED: Urgent Maintenance TONIGHT, April 14th from 5pm – 6pm

Update, 5:20pm: Maintenance has been completed earlier than expected and all services can be accessed as usual. Please report any lingering issues to the Help Desk.

From 5pm – 6pm this evening (April 14th), LITS will need be performing some necessary testing and maintenance on one of our authentication services. During this time, community members will experience intermittent issues logging in to some College services. Affected services include: Interfolio, Parchment, Domain of One’s Own, ENGAGE, Academic Analytics, and TerraDotta.

If you try to login into one of the services during the outage window and run into trouble, please try again in a few minutes. Thank you for your patience while we complete this important work.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Network Outage – Thursday, 4/9 3am-4am

Starting at 3am on Thursday, 4/9, LITS staff will be working on networking equipment across campus. While the work is being done, there may be some periods network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

macOS only: Software Center is now Self Service+

UPDATE 4/7 11:27am: After restarting your computer, Self Service+ will be renamed to Software Center and take the place of the old Software Center on your dock. It will also be reverted to being called “Software Center” in your applications.
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Software Center is now called Self Service+ on macOS after LITS installed critical security updates to our macOS management platform. Functionally, everything will remain the same, but users may see a notification regarding Self Service+ (pictured below) and may see a question mark over the Software Center icon. To launch Self Service+, navigate to your applications and click Self Service+. Please contact the Help Desk (help@brynmawr.edu; 610-526-7440) with any questions!