Category: System Status

downtime (scheduled or not), updates, interrruptions …

Important Windows Updates Available: Your Action Required

Microsoft has released an urgent update that will address several security concerns on Windows computers. It is critical that anyone who uses a Windows computer, either College-owned or personal, run any available updates as soon as possible. Please note that these updates may require you to restart your computer.

With any questions about this issue or with running updates, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.

RESOLVED: Campus Network Issues Today, 8/1

UPDATE 1:15pm, 8/1:

We are happy to report that network access has been restored and everyone should be able to connect to and browse the internet once again! Thank you for your patience while we worked to diagnose and resolve the issue.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

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Community members across campus have started experiencing issues connecting to the campus network while using both wired and wireless connections. LITS is actively looking into the issue and is working to restore connections as soon as possible.

We apologize for any inconvenience and thank you in advance for your patience while we work on a resolution.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Bryn Mawr College Services Unavailable

UPDATE, 9:05am: This issue has been resolved and all services are back online. Please report any lingering issues to the Help Desk.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Wireless Certificate Replacement – TOMORROW, 7/30

Tomorrow morning, the certificate for our wireless network (eduroam) will be replaced. While the work is being performed, there will be minimal disruption to your network connection. Once the replacement is complete, everyone will be prompted to accept the new certificate in order to continue connecting to eduroam.

Please reach out to the Help Desk if you have any questions or if you need help re-connecting to eduroam: help@brynmawr.edu or 610-526-7440.

RESOLVED: Partial Network Outage: Ward

Update, 10:55am: Internet access has been restored to the Ward building. Please report any lingering issues to the Help Desk.

Last night, one of the network switches for the Ward building failed. As a result, at least part of the building is without internet access. We are working to assess the situation and find a solution as quickly as possible. We will update here as we learn more.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Resolved: Issues with Windows Computers and Some Campus Services

UPDATE:

Thank you for your patience while we worked to resolve the issues this morning. As of now, all campus services are back up and running (though you may need to remap your home directories and shared drives). Please call the Help Desk if you are having any trouble with this.

Folks may still be experiencing issues with their Windows computers showing a blue screen. If this is the case, please reach out to the Help Desk and we will help as soon as we are able: help@brynmawr.edu or 610-526-7440.

 

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Due to a global issue affecting CrowdStrike Falcon, the College’s antivirus provider, a number of Campus Services are currently unavailable. Anyone on a Windows computer will also likely be experiencing blue screen errors and be unable to logon. LITS is actively working with our vendors, including CrowdStrike, to identify a fix for all of these issues.

Please note that this issue does NOT affect any devices running MacOS or Linux.

In oder to fix Windows laptops, we might need to manually install a fix that has been provided by CrowdStrike. We will update you as soon as we know more. Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

Reminder: BIONIC Unavailable 8am Sat. 7/20 – 8pm Sun. 7/21

Gentle reminder that all Bionic services will be unavailable to both Bryn Mawr and Haverford from 8:00am on Saturday, 7/20 until 8:00pm on Sunday, 7/21. LITS will be performing necessary maintenance and updates at this time. The updates will include a few visual changes, so the log in screen will look different (please see below) but all functionalities will remain the same.

Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions!