Category: System Status

ILLiad and interlibrary loan services will be down for maintenance during the week of 06/17-06/21. The ILLiad website may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests by Thursday June 13, 2024. Any borrowing requests submitted during the maintenance period may disappear and might not be processed. Borrowing requests can start being submitted on Saturday, June 22, but will not be processed until Monday, June 24.

Please reach out to bmcill@brynmawr.edu with any questions or concerns.
Thank you for your patience!

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

ILLiad and interlibrary loan services will be down for maintenance during the week of 06/17-06/21. The ILLiad website may be visible at points during the process, but functionality is not guaranteed. Please make sure to place all interlibrary loan borrowing requests by Thursday June 13, 2024. Any borrowing requests submitted during the maintenance period may disappear and might not be processed. Borrowing requests can start being submitted on Saturday, June 22, but will not be processed until Monday, June 24.

Please reach out to bmcill@brynmawr.edu with any questions or concerns.
Thank you for your patience!

On June 3rd, LITS will be performing a necessary upgrade to the phone system from 8am – 12:30pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.

Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Reclaim Hosting will be performing maintenance on the Domain of One’s Own WordPress shell tomorrow (Wednesday, May 29) between 8:00 AM and 5:00 PM. During this time, users may be temporarily unable to log into their Domain of One’s Own dashboards.

Please contact the helpdesk (610-526-7440 or help@brynmawr.edu) with any questions.

Voicemail will be unavailable from 9:00 a.m. until 11:00 a.m. today, May 24.

LITS will be doing necessary maintenance on the phone system during this time.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

 

Updated 5/13/24 at 4:15pm:

This issue appears to be resolved for those of us who have been testing, though Duo’s status page still reports some issues with Duo Push. Please let us know if you continue to experience problems using Duo.

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Community members are reporting that they are unable to use Duo to authenticate to Bryn Mawr College services.

Reports indicate that this is a pervasive problem not unique to Bryn Mawr. 

We will update as we learn more. Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

UPDATE Saturday, 5/4: As of very early this morning, SPSS is once again available and functional. Please report any lingering issues to the Help Desk.

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This morning, there is a server issue that is affecting community members’ ability to access and use SPSS. We are actively working to resolve the issue as quickly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Update, 9:25am: Tripod is once again available to community members. Please get in touch if you are having any lingering issues.

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Starting this morning, community members have been able to access Tripod, the library catalog. While it’s unavailable, patrons will be unable to do things like search for books or articles, access their patron records, or place holds. We are actively looking into the issue and getting in touch with our vendor. We don’t have an estimated time for when things will be back up and running, but we’re working to get things resolved as quickly as possible.

Please contact the Circulation Desk with any questions: circulation@brynmawr.edu.

 

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Updated 4/19/24 9:10am

We believe the issue has been identified and resolved. It will take ~1 hour or so for accounts to become accessible again. Please let us know if you continue to experience issues accessing Bryn Mawr College services.

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This morning, some community members have reported issues accessing their email and Zoom. LITS is actively looking in to the issue and working to fix it as quickly as we are able.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

Update, 4:50pm: All networks in Dalton are once again available. Please contact the Help Desk to report any lingering issues.

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The wired (ethernet) network in Dalton is currently unavailable. We are actively looking into the issue and will work to resolve things as quickly as we are able. The wireless network is still working without any issues.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.