Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
downtime (scheduled or not), updates, interrruptions …
UPDATE Saturday, 5/4: As of very early this morning, SPSS is once again available and functional. Please report any lingering issues to the Help Desk.
This morning, there is a server issue that is affecting community members’ ability to access and use SPSS. We are actively working to resolve the issue as quickly as possible. Thank you in advance for your patience.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440
Update, 9:25am: Tripod is once again available to community members. Please get in touch if you are having any lingering issues.
Starting this morning, community members have been able to access Tripod, the library catalog. While it’s unavailable, patrons will be unable to do things like search for books or articles, access their patron records, or place holds. We are actively looking into the issue and getting in touch with our vendor. We don’t have an estimated time for when things will be back up and running, but we’re working to get things resolved as quickly as possible.
Please contact the Circulation Desk with any questions: circulation@brynmawr.edu.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Updated 4/19/24 9:10am
We believe the issue has been identified and resolved. It will take ~1 hour or so for accounts to become accessible again. Please let us know if you continue to experience issues accessing Bryn Mawr College services.
This morning, some community members have reported issues accessing their email and Zoom. LITS is actively looking in to the issue and working to fix it as quickly as we are able.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440
Update, 4:50pm: All networks in Dalton are once again available. Please contact the Help Desk to report any lingering issues.
The wired (ethernet) network in Dalton is currently unavailable. We are actively looking into the issue and will work to resolve things as quickly as we are able. The wireless network is still working without any issues.
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
Starting around 4pm this evening, LITS staff will be working to replace outdated networking equipment in Dalton. While the work is being done, there may be some brief, intermittent network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Update, 10:50am: Phone service has returned to normal. If your phone is still not working, please reboot it. If you need any assistance with that or need to report any lingering issues to the Help Desk.
This morning, the campus phone network went down unexpectedly and community members are unable to use their campus telephones to make or receive calls. Network technicians in LITS are actively working to assess and repair the issue as quickly as possible. We apologize for any inconvenience.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Update, 10:48am: The patch has been applied and the VPN is back up and running. Please contact the Help Desk with any oddities or lingering issues.
A new security patch has been released for the VPN and LITS needs to install it as soon as possible to help ensure the security of our network. The VPN will be unavailable starting at about 9am. We will get everything back up as soon as we are able.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Update, 11:30am: All phone issues have been resolved. Please report any lingering issues or oddities to the Help Desk.
This morning, community members began experiencing intermittent phone issues in Old Library, including Carpenter Library. LITS is working on getting phones fully back in service as quickly as possible. Thank you in advance for your patience.
Please reach out to the Help Desk with any questions: help@brynmawr.edu
Update, 4/3 at 9:20am: Internet access in Old Library and Carpenter Library has been restored. Please report any lingering issues to the Help Desk.
This morning, the wireless network in Old Library (including Carpenter Library) stopped working. LITS is working to diagnose and resolve the issue as quickly as possible. Thank you in advance for your patience.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
The single-sign-on (SSO) integration for Domain of One’s Own has been reestablished and users should be able to access their accounts as usual.
Please contact the Help Desk (help@brynmawr.edu or 610-526-7440) with any questions.