Panopto: Scheduled Downtime

On Saturday, June 25th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 9:00pm EDT.During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a “Server unable to connect” message.For any questions, please contact Panopto Support online at support.panopto.com or email support@panopto.com.

RESOLVED: Helfarian Internet Outage: June 6, 2022

Update, 8:13pm: Internet service in Helfarian has been restored. Thank you for your patience. Please report any issues to the Help Desk.


This evening, a piece of equipment failed and Helfarian is currently without internet access. LITS is working to find a replacement for the equipment and restore service as soon as possible. We apologize any inconvenience.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

POSTPONED: Phone and Voicemail Outage

Updated 5/19/22 at 9:15am:
This upgrade has been postponed. There will be no phone and voicemail outage on June 4. We will provide an updated schedule as soon as it’s available.
The Bryn Mawr College telephone system will be unavailable on Saturday, June 4th from 8:00 a.m. until 8:00 p.m.
During this time, community members and offices will not be able to make or receive phone calls on campus phones. Voicemail will be unavailable during this time as well.
LITS will be working with our phone system vendor to perform a major upgrade during this time.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Emergency Maintenance on Moodle – Wednesday, May 18

LITS will be performing emergency maintenance on Moodle at  7:30 AM on Wednesday, May 18, 2022. The upgrade will address security vulnerabilities. The upgrade should last less than 10 minutes, and people who are already logged in should experience minimal disruption during that time.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Resolved: Trouble Printing for Some Community Members

Update 5/3: The issue has been resolved and printing via “canon@brynmawr.edu” is enabled.


LITS is investigating an issue that is preventing print jobs from being released when people email “canon@brynmawr.edu”. Printing directly to Canons via an installed print queue is working normally for all College owned computers and personal PCs.

For help installing a print queue, community members can use this document or reach out to the Help Desk at help@brynmawr.edu or 610-526-7440. Please also contact the Help Desk with any questions or concerns.

RESOLVED: Canon Printing Unavailable (May 2nd)

UPDATE: This issue has been resolved. Please report any lingering printing or scanning issues to the Help Desk.


Starting this afternoon, community members have reported issues when printing to and scanning from Canon printers. LITS is currently investigating the issue and working on finding a resolution. We apologize for any inconvenience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Guild Hall Telephone Service Unavailable

Update, 12:50pm: The equipment has been replaced and all phones should be working normally. Please report any lingering issues to the Help Desk.

Thank you again for your patience while we made these repairs.


Telephone service to all locations in Guild Hall is currently unavailable due to equipment failure. LITS is currently working to assess the issue and find a replacement for the equipment. We do not have an ETA as to when service will be restored. We’re sorry for any inconvenience and thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Financial Edge Unavailable, April 22, 3pm – 5pm

Financial Edge will be unavailable this Friday, April 22, from 3pm – 5pm. During this time, LITS will be performing necessary maintenance. Please plan to log out of Financial Edge by 3pm on Friday.

Thank you for your patience while we complete this necessary work.

If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

VPN Outage TONIGHT (4/8) from 10pm – midnight

In order to address an underlying server issue, LITS will be doing emergency maintenance on our VPN this evening (April 8th) from 10pm – midnight. During this time, community members will be unable to access their home directories and network file shares from off-campus. We apologize for any inconvenience this causes.

Once the maintenance is complete, community members will be prompted to upgrade their clients before using the Pulse Secure client. For assistance with this, or if you have any additional questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Thank you in advance for your patience while we perform this important upgrade.

RESOLVED: Community Members Unable to Login to Some Bryn Mawr Services

Update, 9:40pm: Community members should now be able to log in to all services. Thank you for your patience while we resolved the issue.

If you are still having trouble, or if you have any questions, please reach out to the Help Desk.


Starting this evening (April 2), community members are unable to log in to some Bryn Mawr services, including EZBorrow, eMarket, Parchment, Domain of One’s Own, and Trilandora. LITS is working to diagnose and resolve these issues as quickly as possible and we apologize for any inconvenience this causes.

Please contact the Help Des with any questions or concerns: help@brynmawr.edu, 610-526-7440.