Category: System Status

downtime (scheduled or not), updates, interrruptions …

MiCollab Maintenance: Voicemail and Softphone Unavailable 8am – 9am TOMORROW, 8/1

MiCollab and access to voicemail and your College softphone will be unavailable from 8am – 9am tomorrow, 8/1. During this time, LITS will work with our vendor to perform a critical update. Community members should be able to use their desk phones to make and receive calls as normal.

Thank you in advance for your patience while we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Moodle Update: Monday, July 28

LITS will be applying a minor update to Moodle on Monday, July 28 at 7 am, lasting 10 minutes. We do not expect service interruption, but users may feel like Moodle is slightly slower around that time.

Please reach out to the Help Desk (610-526-7440; help@brynmawr.edu) with any questions and they will get your questions to our the web team.

RESOLVED: Remote Access via LabStats – Unavailable

Update 7/28 12:30pm: LabStats is up and running. Please reach out to the Help Desk if you are still experiencing issues. Thank you!
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The College is currently experiencing issues with access to LabStats. LITS staff members are working quickly bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

Wireless Certificate Replacement – 1pm TODAY (7/28)

This afternoon, the certificate for our wireless network (eduroam) will be replaced. While the work is being performed, there will be minimal disruption to your network connection. Once the replacement is complete, everyone will be prompted to accept the new certificate in order to continue connecting to eduroam.

Please reach out to the Help Desk if you have any questions or if you need help re-connecting to eduroam: help@brynmawr.edu or 610-526-7440.

RESOLVED: Problems Accessing webmail.brynmawr.edu

Update, 8:50pm: Thanks to our Systems team, LITS was able to identify and resolve the issue with navigating to webmail.brymawr.edu. Email access via the web should be fully restored. Please report any lingering issues to the Help Desk.

Starting this evening, community members started having trouble accessing their email via webmail.brynmawr.edu. LITS is actively working on identifying and resolving the issue. Thank you for your patience while we work to get things back up and running.

Email can still be accessed via the Outlook client and mobile apps. Instructions for installing Outlook and mobile apps can be found on our knowledge base, Ask Athena.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.  For our listing of our current hours, please visit our Hours Page.