Category: System Status

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

The single-sign-on (SSO) integration for Domain of One’s Own is currently unavailable; users are currently unable to log in to digital.brynmawr.edu. We are working with Reclaim Hosting to restore this service.

Please contact the Help Desk (help@brynmawr.edu or 610-526-7440) with any questions.

LITS is working on a couple of open issues following the change to our new account management system, Rapid Identity.

Two issues you may notice are:

• • • Self-Service password resets are unavailable. Please contact the Help Desk if you need to have your password reset.
    • The way that names display in College services may be incorrect or inconsistent.

Thank you for your patience while we work with our vendor to address these issues.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Update, 10:40pm: All internet access has been restored. Please report any lingering issues or oddities to the Help Desk.

---

Connectivity to the internet is currently unavailable on campus. This outage was caused by a power failure at the Philadelphia facility of our service provider.

Currently we have no estimate of when service will be restored but we will share updates as we learn more.

The VPN is unavailable. Other services are only available intermittently.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Alums and graduate students have reported problems logging into College services. LITS is investigating and we will share updates as we learn more.

Please contact the Help Desk with questions, or if you are experiencing any issues accessing College services: help@brynmawr.edu or 610-526-7440.

 

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

The scheduled ILLiad maintenance has been completed earlier than anticipated, and borrowing services are back online.  Thank you for your patience while we completed this necessary work.

Should you experience any issues, please reach out to bmcill@brynmawr.edu.

As a reminder, on March 13th, LITS will be performing a necessary upgrade to the phone system from 8am – 12pm. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Please be on the lookout for a message from Campus Safety regarding how to contact them during this outage.

Thank you for your patience as we perform this necessary upgrade. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

UPDATE, 7:10pm: Moodle is available once again. Please report any lingering issues to the Help Desk.

---

Moodle is currently unavailable and community members are unable to reach the homepage and login. LITS is actively investigating the issue and will work to resolve things as quickly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Reminder: Upgrades to the College’s account management system start at 1pm tomorrow (Friday, 3/8). Password resets will be unavailable from 1pm Friday (3/8) – 9am Monday (3/11).

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have any questions!

---

LITS is pleased to announce that, on Friday (3/8), we will be upgrading the system that creates and provisions College accounts. Most of the work will happen behind the scenes, but there are some important things for all community members to be aware of: 

• MFA (Multifactor Authentication) required: When community members log in to change their password, they will also need to authenticate via Duo.  
• New look and feel: While the site will largely function the same and allow community members to change their password as needed, it will no longer direct to a Haverford web page. In addition, things will be in different places than you’re used to, so please feel free to login and take a look around. 

Logging into accounts at both Bryn Mawr and Haverford?  

If you use your College credentials to login to accounts at both Bryn Mawr and Haveford, this change will mean that you will now have a one password for all of your Bryn Mawr accounts and a separate password for all of your Haverford accounts. 

As always, please don’t hesitate to contact the Help Desk if you have any questions or concerns: help@brynmawr.edu or 610-526-7440 

 

Recently, Haverford students have reported issues when trying to connect to Apporto or LabStats, the software used to access Bryn Mawr licensed software from off-campus. We are actively working with the vendors to diagnose and resolve the issue, but don’t have an ETA as to when access will be restored.

While we are working on this issue, Haverford students will need to visit any of the public labs on Bryn Mawr’s campus in order to access the software they might need for classes. We apologize for any inconvenience this causes and thank you for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

LITS will be making an urgent security update to our campus wireless network tonight, March 5th, after 5pm.

Community members on campus may experience 5-10 minutes of wireless outage on a rolling basis as devices update.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.