Category: System Status

downtime (scheduled or not), updates, interrruptions …

RESOLVED: Some Campus Services Unavailable

Update, 8:30am: Access to all services has been restored. Please contact the Help Desk if you’re still experiencing issues.

Starting today, community members report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Phone System and Voicemail Maintenance: Wednesday, 11/20 8:30am – 9:30am

Starting at 8:30am on Wednesday, 11/20 LITS will be working with our phone vendor to perform necessary maintenance on the system.

This maintenance will last approximately 1 hour. During this time, the voicemail system will be intermittently unavailable. Community members should be able to make and receive calls as normal. Thank you for your patience as we perform this necessary work.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Phone System Maintenance, Tuesday 10/15 from 8am – 9am

On Tuesday, October 15th,  LITS will be performing necessary maintenance on the phone system from 8am – 9am. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Thank you for your patience as we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Problems Calling Off-Campus Phone Numbers (10/10)

Update, 12:07pm: Our vendor was able to resolve the issue with calling outside numbers. Please report any lingering issues to the Help Desk.

This morning, community members have been unable to use their campus phones to call off-campus numbers. We are working with our vendor to diagnose and resolve the issue as quickly as possible. We apologize in advance for any inconvenience.

I will update this blog post when we have more information. If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Issues Using Email Today, 10/10

Starting today, community members have reported issues accessing or using email, both via Webmail and the desktop version of Outlook. The issues range from not being able to log in or load emails to not being able to send messages or view calendar events. We’ve already been in touch with Microsoft and have confirmed that the issue is on their end and is affecting people nationwide. They are currently working towards a resolution.

One thing that has worked for some folks is to try accessing email via a different browser (like Firefox or Safari). If you have any questions about this or if you need help using another browser, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.