Author: Bonnie Wei

Network Outage – Thursday, 4/9 3am-4am

Starting at 3am on Thursday, 4/9, LITS staff will be working on networking equipment across campus. While the work is being done, there may be some periods network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

macOS only: Software Center is now Self Service+

UPDATE 4/7 11:27am: After restarting your computer, Self Service+ will be renamed to Software Center and take the place of the old Software Center on your dock. It will also be reverted to being called “Software Center” in your applications.
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Software Center is now called Self Service+ on macOS after LITS installed critical security updates to our macOS management platform. Functionally, everything will remain the same, but users may see a notification regarding Self Service+ (pictured below) and may see a question mark over the Software Center icon. To launch Self Service+, navigate to your applications and click Self Service+. Please contact the Help Desk (help@brynmawr.edu; 610-526-7440) with any questions!

Intermittent Network Outage – Tuesday, 3/10 at 5pm

Starting at 5pm on Tuesday, 3/10, LITS staff will be working to replace outdated networking equipment across campus. While the work is being done, there may be some intermittent network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Resolved: Microsoft 365 Outage

Per Microsoft, 365 service has been restored to expected capacity. Please reach out to the Help Desk if you are still experiencing issues.
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Microsoft is experiencing a nationwide outage of their 365 service. Users may see unexpected behavior such as emails failing to send, outside senders getting a notice of “undeliverable mail” when emailing @brynmawr.edu addresses, and general lagging with all 365 services. LITS will update when service is restored. Please check https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect for live updates and contact the Help Desk (610-526-7440) with any questions.

Urgent Wireless Security Update – 6am, Wednesday 1/14

LITS will be making urgent security updates to our campus wireless network starting at 6am tomorrow, January 14th.

Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Be Aware: New Phishing Message

Please be aware that the email posted below is phishing.


As we come up on the holidays, phishing attempts will increase. Though the exact contents of the messages vary, they follow some usual patterns:

    • Be wary of messages that threaten the loss of your account if you don’t take specific (and swift!) action.
    • Be cautious when opening files or file shares that you aren’t expecting or are from a name you don’t recognize.
    • Job offers that appear too good to be true usually are – and these rarely come in unsolicited email!
    • Emails that are listing lots of expensive or rare items are scams.

Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO codes with ANYONE. LITS will never ask you to verify a DUO prompt or send you a passcode or password.

Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Resolved: ILLiad outage

8/21 2:35pm: The outage of Bryn Mawr’s ILL service, ILLiad, has been resolved. All Bryn Mawr ILLiad accounts should now be operational. Thank you for your patience as this was fixed.

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This afternoon, community members have started to report being unable to login to Bryn Mawr’s ILL service, ILLiad. This is a global issue actively being addressed by the operators of the ILLiad service. We apologize for any inconvenience this may cause.

Please contact bmcill@brynmawr.edu with any questions or concerns.

RESOLVED: Remote Access via LabStats – Unavailable

Update 7/28 12:30pm: LabStats is up and running. Please reach out to the Help Desk if you are still experiencing issues. Thank you!
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The College is currently experiencing issues with access to LabStats. LITS staff members are working quickly bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

Wireless Certificate Replacement – 1pm TODAY (7/28)

This afternoon, the certificate for our wireless network (eduroam) will be replaced. While the work is being performed, there will be minimal disruption to your network connection. Once the replacement is complete, everyone will be prompted to accept the new certificate in order to continue connecting to eduroam.

Please reach out to the Help Desk if you have any questions or if you need help re-connecting to eduroam: help@brynmawr.edu or 610-526-7440.

Phishing Attempts – 7/4 Holiday Weekend

Over the holiday weekend, a number of spam and phishing emails started making the rounds. These emails contained subject lines such as: “Urgent Action Required” and “SUMMER-REMOTE JOB OPPORTUNITY!!”. Please be skeptical of unsolicited and unexpected emails that contain links, ask you to take some sort of immediate action, or ask you for your password(s). Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are fraudulent. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.