Resolved: Issues Connecting to Duo

Update – 11:40am 12/15: Service appears to be restored. Please continue reporting issues if you see them. Thank you!

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We’re experiencing a campus-wide issue with Duo where people are seeing a blank screen instead of a Duo prompt when signing into their Bryn Mawr accounts. This is likely a result of outages originating from Duo itself.

We are working with Duo to resolve the issue as quickly as possible. This outage will affect all Duo-protected Bryn Mawr College accounts, including email, Bionic, and Moodle. We will update this post as soon as we have more information.

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have additional questions!

InfoSec: One Week Left!

The November 1st deadline for completing your Information Security Training Program is approaching! As you work through the program, here are a few things to keep in mind:

Bonus Content: Part of keeping your data secure means having a securely stored back up of your files. Check out our tips and tricks for backing files up at https://techdocs.blogs.brynmawr.edu/820 and Code42 for a peace-of-mind back up in case of any type of crash on your College computer.

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

InfoSec Completion: Due Nov. 1

The air is getting cooler and the season is getting spookier, which means, the deadline for completing your Information Security Training Program is approaching! As you work through the program, here are a few things to keep in mind:

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

Duo Mobile App Update: Coming October 11th

Starting Monday, Oct. 11th, Duo will be rolling out changes to the Duo Mobile app. The app will look a bit different but will be functionally the same. You will be able to update your Duo app as you would update all other apps on your phone. For more information and a preview of the change, please see Duo’s video at https://www.youtube.com/watch?v=vZY62LJRfdU or see the image below.

Universal Prompt: Coming Late 2021/Early 2022

In a few months Duo will be simplifying the log in experience by automatically using your preferred method of Duo authentication. Please keep an eye out for more information for LITS as we get it!

Please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440 if you have questions.

Launch Day: Information Security Education Program

Today is the day! Your Information Security Education Program launches today. As you begin the program, here are a few things to keep in mind:

Bonus content: enjoy this InfoSec sea shanty by @RachelTobac while you complete the program. Thank you all for participating and happy InfoSec month!

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

 

Get ready: Information Security Education Program launches 10/1!

We are coming up on National Cybersecurity Awareness Month which means we are launching our annual Information Security Education Program  to be completed during the month of October. You will be responsible for completing the program if you are a:
  • staff member
  • faculty member (current or emeritus)
  • graduate student (both GSAS and GSSWSR)
  • post-baccalaureate student
Information about how to access the course will be coming on October 1st, so please keep an eye out!
For questions, please contact the Help Desk at help@brynmawr.edu or 610-526-7440

Network Registration Prompt

As you start using your on-campus workstations, you may encounter a prompt to register your computer. Please confirm that the URL for the website is https://netreg.brynmawr.edu/NetRegNG/ before continuing.

The page and URL will look like this:

Image of the Network Registration webpage

For questions please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.