LITS will be applying a minor update to Moodle on Friday, March 21 at 7 am, lasting 10 minutes. We do not expect service interruption, but users may feel like Moodle is slightly slower around that time.
Please direct all tickets to the web team.
Category: Announcements
Announcements/Updates to the BMC community
Issues with Moodle’s Ally plugin
The Moodle update is now complete and service has been restored. Unfortunately, we are currently experiencing issues with the Ally plugin’s document conversion features in the updated version of Moodle. We are working with the vendor to resolve this issue as quickly as possible.
In the meantime, students and instructors can use these alternative assistive technology options:
- SensusAccess Document Converter to convert course materials to alternative formats (e.g., epub, doc/text, mp3, etc.)
- Standalone assistive technologies recommended by Access Services to read course materials
- Accessibility checkers built into Adobe Acrobat and Microsoft programs to find and fix any accessibility problems in course materials before uploading them to Moodle
We apologize for the inconvenience this causes; if you have any questions or concerns, please contact us through the Help Desk (help@brynmawr.edu, 610-526-7440).
Panopto Service Interruption, April 12th
Panopto site will be performing an upgrade to its servers Saturday, April 12th. The upgrade will begin at 10 PM Eastern time and continue for three hours until 1 AM on Sunday, April 13th. During this time, Bryn Mawr’s Panopto site will be unavailable to all users.
Please contact the Help Desk with questions at help@brynmawr.edu or 610-526-7440
Moodle updates Friday, March 14
LITS will be applying a minor upgrade to Moodle on Friday, March 14. Users may experience downtime between 7:00 AM and 9:00 AM. Once the upgrade is complete, you may notice changes to the Moodle interface, including new activity icons.
If you have questions or concerns, please email help@brynmawr.edu to contact the Moodle support team.
Reminder: Routine System Maintenance Thursday 6pm – midnight
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Reminder: Routine System Maintenance Thursday 6pm – midnight
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
RESOLVED: Moodle Currently Unavailable
Update: Moodle is back up as of 6pm. LITS will continue to monitor.
Moodle is currently unavailable. LITS is working to diagnose and resolve this issue as quickly as possible and will update as soon as Moodle is back in service. Thank you for your patience!
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440
Moodle Currently Unavailable: 2/18/2025
Moodle is currently unavailable. LITS is working to diagnose and resolve this issue as quickly as possible and will update as soon as Moodle is back in service. Thank you for your patience!
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440
RESOLVED: Duo: Authentication via phone call and SMS unavailable
Update, Friday 2/14: Duo reports that this issue is resolved and all methods of communication are operational.
Today, Duo identified an issue where authentication via phone call or SMS/text messages is failing. Until the issue is resolved, community members will need to authenticate via Duo Mobile Push, passcodes from the Duo Mobile App, or security/hardware tokens.
Please remember that LITS will never ask you to initiate a Duo Push or to send us a passcode/SMS message. You should only approve Duo authentication requests that you initiated yourself. It never hurts to decline a Duo request if you’re unsure.
We will update here as more information becomes available. If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
Apple Security Update Released for iOS Devices (iPhones and iPads)
Apple recently released a critical security update for iPhones and iPads. This update addresses a zero-day exploit and it’s critical for community members who use Apple devices to run any updates as soon as possible.
For help updating your iPhone or iPad, or if you have any questions, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.
Reminder: Routine System Maintenance Thursday 6pm – midnight
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Reminder: Switch to New College VPN Service before Monday, 2/17
As we all prepare for potential inclement weather coming this week, LITS wants to send a quick reminder to switch your VPN service provider from Ivanti to Palo Alto GlobalConnect before Ivanti is taken offline on Monday, 2/17.
Please get in touch with the Help Desk (help@brynmawr.edu; 610-526-7440) if you need assistance or have questions.
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Bryn Mawr College is moving to a new VPN service: Palo Alto GlobalProtect! You can find instructions on Ask Athena for uninstalling Ivanti and installing Palo Alto GlobalProtect. Please install the new VPN before our current VPN, Ivanti, is deprecated on Monday, February 17th.
If your work relies on the VPN, such as accessing network drives (H:, S:, etc.) from off-campus, LITS highly recommends installing Palo Alto GlobalProtect at your earliest convenience.
For questions or help with Palo Alto GlobalProtect, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.