Category: Announcements

Announcements/Updates to the BMC community

Emergency Listserv Server Maintenance, 2pm TODAY July 13

UPDATE, 2:20pm: The server has been restarted and listservs are available again. Thank you for your patience while we completed this necessary work.

Starting at 2pm today, July 13th, LITS will need to restart the server that controls our campus listservs (Mailman). While this work is performed, community members will not be able to email campus listservs or log in to Mailman. We expect the outage to last approximately 30 minutes.

Please contact the Help Desk with any questions or concerns: 610-526-7440 or help@brynmawr.edu

Warning: New Phishing Message

Please be aware of recent attempts to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages titled “IT Services” that prompts users to update their account and privacy policy settings.

Do not click links or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Reminder: Panopto Scheduled Downtime starting Sat June 25 9pm-1am

On Saturday, June 25th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 4 hours of downtime, with a target start time of 9:00pm EDT.During the downtime, you will not be able to access or play videos stored in Panopto. If you are recording on a Mac or PC desktop client, you will see a “Server unable to connect” error message if you try to upload the recording to the cloud, but you will still be able to save it on your hard drive and upload it once the system is back up.For any questions, please contact Panopto Support online at support.panopto.com or email support@panopto.com.

For any questions about using Panopto, or to report any difficulties after the update is complete, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.

Reminder: Changes to BIONIC 6/25/22

On Saturday, June 25th, BIONIC/PeopleSoft will be updated with a new user interface. The new interface features college-specific branding for Bryn Mawr and Haverford and a new navigation bar at the top of the screen. This post highlights these major changes.

User Interface Guide

New Interface Highlights

  • Mobile-Friendly: many of the resources that community members typically access will be much more functional and easier to use on phones and tablets.
  • Homepage navigator: allows users to toggle between multiple role views.
  • Enhanced navigation: provides easier access to additional functions available to administrative users.

Questions?

Contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Reminder: Changes to BIONIC 6/25/22

On Saturday, June 25th, BIONIC/PeopleSoft will be updated with a new user interface. The new interface features college-specific branding for Bryn Mawr and Haverford and a new navigation bar at the top of the screen. This post highlights these major changes.

User Interface Guide

New Interface Highlights

  • Mobile-Friendly: many of the resources that community members typically access will be much more functional and easier to use on phones and tablets.
  • Homepage navigator: allows users to toggle between multiple role views.
  • Enhanced navigation: provides easier access to additional functions available to administrative users.

Questions?

Contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Panopto: Scheduled Downtime

On Saturday, June 25th 2022, the Panopto Cloud will be updated with the latest features and improvements. These updates will require downtime. We expect up to 3 hours of downtime, with a target start time of 9:00pm EDT.During the downtime, you will not be able to access videos on your Panopto site and any attempts to upload from recording clients will result in a “Server unable to connect” message.For any questions, please contact Panopto Support online at support.panopto.com or email support@panopto.com.

RESOLVED: Helfarian Internet Outage: June 6, 2022

Update, 8:13pm: Internet service in Helfarian has been restored. Thank you for your patience. Please report any issues to the Help Desk.

This evening, a piece of equipment failed and Helfarian is currently without internet access. LITS is working to find a replacement for the equipment and restore service as soon as possible. We apologize any inconvenience.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

POSTPONED: Phone and Voicemail Outage

Updated 5/19/22 at 9:15am:
This upgrade has been postponed. There will be no phone and voicemail outage on June 4. We will provide an updated schedule as soon as it’s available.
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The Bryn Mawr College telephone system will be unavailable on Saturday, June 4th from 8:00 a.m. until 8:00 p.m.
During this time, community members and offices will not be able to make or receive phone calls on campus phones. Voicemail will be unavailable during this time as well.
LITS will be working with our phone system vendor to perform a major upgrade during this time.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.