Category: Announcements

Announcements/Updates to the BMC community

RESOLVED: Issues with Drupal Logins and Editing the College Website

Update, 12:20pm: LITS has resolved the issues with logging in to Drupal and updating the website. Thank you for your patience and happy editing!

Please let us know if you continue to experience any issues or wonkiness.

LITS is investigating an issue that is not allowing community members to login to Drupal and edit the College website. We are working to resolve this issue as quickly as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or for any urgent website edits: help@brynmawr.edu or 610-526-7440.

RESOLVED: VPN Unavailable

Update, 6:55pm: VPN service has been restored and community members should be able to login as normal. Thank you for your patience. Please report any lingering issues to the Help Desk.

LITS is currently investigating an issue that is not allowing community members to connect to the College VPN, Palo Alto GlobalConnect. We are working to resolve the issue as quickly as possible and apologize in advance for any inconvenience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Update: College Macs & JAMF Connect

LITS is continuing to work with JAMF, the vendor for our Mac management service, regarding the recent update to JAMF Connect.

We hope to have an update posted early next week with actionable steps – which may include technicians interacting with affected devices in-person. In the meantime, please avoid restarting your computer and ensure all locally-stored data (e.g., Desktop, Documents, Downloads, Music, Pictures, Videos) is backed up.

If you have any questions or require assistance backing up your data, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.

College Macs: JAMF Connect

A recent change in the College’s Mac management service, JAMF, has caused a pop-up window to appear on some College Mac computers.

If this occurs on your device, please enter your College email address and password and click Sign In.

If you have any questions or experience any change in device behavior, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.

Apple Security Updates Released for Multiple Devices

Recently, a vulnerability in Apple’s AirPlay technology was discovered. This vulnerability would allow a bad actor to use AirPlay to hack other wireless devices that are on the same wifi network. Apple has recently released security patches to address this security issue.

Please make sure that all of your Apple devices, including computers, iPads, iPhones, watches, etc., are fully up-t0-date. If you have any questions about updating your devices, please don’t hesitate to reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.

Moodle Update: Thursday, May 1

LITS will be applying a minor update to Moodle on Thursday, May 1 at 7 am, lasting 10 minutes. We do not expect service interruption, but users may feel like Moodle is slightly slower around that time.

Please reach out to the Help Desk (610-526-7440; help@brynmawr.edu) with any questions and they will get your questions to our the web team.

Service restored for Moodle Ally plugin

Full service has now been restored for the Ally plugin, which had previously been experiencing issues after last week’s Moodle upgrade. Students once again can use Ally to convert individual documents into accessible formats. Instructors can do the same, as well as use Ally to generate accessibility reports for their courses.

Thank you for your patience while LITS resolved this issue. Please email help@brynmawr.edu or call the Help Desk at 610-526-7440 if you have any questions.

Issues with Moodle’s Ally plugin

The Moodle update is now complete and service has been restored. Unfortunately, we are currently experiencing issues with the Ally plugin’s document conversion features in the updated version of Moodle. We are working with the vendor to resolve this issue as quickly as possible.

In the meantime, students and instructors can use these alternative assistive technology options:

We apologize for the inconvenience this causes; if you have any questions or concerns, please contact us through the Help Desk (help@brynmawr.edu, 610-526-7440).