Category: Announcements

Announcements/Updates to the BMC community

Service restored for Moodle Ally plugin

Full service has now been restored for the Ally plugin, which had previously been experiencing issues after last week’s Moodle upgrade. Students once again can use Ally to convert individual documents into accessible formats. Instructors can do the same, as well as use Ally to generate accessibility reports for their courses.

Thank you for your patience while LITS resolved this issue. Please email help@brynmawr.edu or call the Help Desk at 610-526-7440 if you have any questions.

Issues with Moodle’s Ally plugin

The Moodle update is now complete and service has been restored. Unfortunately, we are currently experiencing issues with the Ally plugin’s document conversion features in the updated version of Moodle. We are working with the vendor to resolve this issue as quickly as possible.

In the meantime, students and instructors can use these alternative assistive technology options:

We apologize for the inconvenience this causes; if you have any questions or concerns, please contact us through the Help Desk (help@brynmawr.edu, 610-526-7440).

Panopto Service Interruption, April 12th

Panopto site will be performing an upgrade to its servers Saturday, April 12th. The upgrade will begin at 10 PM Eastern time and continue for three hours until 1 AM on Sunday, April 13th. During this time, Bryn Mawr’s Panopto site will be unavailable to all users.

Please contact the Help Desk with questions at help@brynmawr.edu or 610-526-7440

Moodle updates Friday, March 14

LITS will be applying a minor upgrade to Moodle on Friday, March 14. Users may experience downtime between 7:00 AM and 9:00 AM. Once the upgrade is complete, you may notice changes to the Moodle interface, including new activity icons. 

If you have questions or concerns, please email help@brynmawr.edu to contact the Moodle support team. 

RESOLVED: Moodle Currently Unavailable

Update: Moodle is back up as of 6pm. LITS will continue to monitor.

Moodle is currently unavailable. LITS is working to diagnose and resolve this issue as quickly as possible and will update as soon as Moodle is back in service. Thank you for your patience!

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

RESOLVED: Duo: Authentication via phone call and SMS unavailable

Update, Friday 2/14: Duo reports that this issue is resolved and all methods of communication are operational.

Today, Duo identified an issue where authentication via phone call or SMS/text messages is failing. Until the issue is resolved, community members will need to authenticate via Duo Mobile Push, passcodes from the Duo Mobile App, or security/hardware tokens.

Please remember that LITS will never ask you to initiate a Duo Push or to send us a passcode/SMS message. You should only approve Duo authentication requests that you initiated yourself. It never hurts to decline a Duo request if you’re unsure.

We will update here as more information becomes available. If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.