Category: Announcements

Announcements/Updates to the BMC community

Panopto: Scheduled downtime March 22 12:30-3:30am

Panopto has alerted us that there services will be down for up to three hours while they perform essential database maintenance and enhancements. This downtime is scheduled to start shortly after midnight on Sun, Mar 22 and conclude by 3:30 am at the latest.

During this maintenance window, videos on Panopto site will be unavailable for playback and you will not be able to upload new content to Panopto’s servers from the desktop recorder software. (Recordings can be stored locally until the server is back up.)

See Panopto’s status page for the latest information on system status.

Moodle Update: Tuesday, March 17

LITS will be applying a minor update to Moodle on Tuesday, March 17 at 7 am, lasting 10 minutes. We do not expect service interruption, but users may feel like Moodle is slightly slower around that time.

Please reach out to the Help Desk (610-526-7440; help@brynmawr.edu) with any questions and they will get your questions to our the web team.

Action required: Update Duo Mobile app

Community members who use Duo Push to sign into their College account must ensure Duo Mobile is updated to 4.85.0 or later before March 31, 2026 due to Duo ending support for earlier app versions.

Duo Mobile version 4.85.0 requires an iPhone/iPad or Android device with the following operating system versions:

      • iOS 16 or newer
      • Android 11 or newer

How do I see what version of Duo Mobile I have?

Open the Duo Mobile app, select the menu button in the top left, and find the version number in the bottom left corner.

How do I see what sperating system version is on my phone?

      • For iPhones/iPads, open the Settings app, select General, then select About, then look for iOS Version.
      • For Android devices, generally, open the Settings app, select About phone/tablet, then look for Android Version.

If you have any questions about how to update Duo Mobile or your device, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.

Intermittent Network Outage – Tuesday, 3/10 at 5pm

Starting at 5pm on Tuesday, 3/10, LITS staff will be working to replace outdated networking equipment across campus. While the work is being done, there may be some intermittent network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Tripod Currently Unavailable

Update, 10:39pm: We’ve heard from our vendor that all services have been restored. Community members should be able to log in to Tripod as normal.
Thank you all for your patience.
If you have any questions, or need to report any continued issues, please don’t hesitate to reach out to library@brynmawr.edu

This evening, the vendor that supports Tripod, our library catalog, is experiencing a major outage and Tripod is unavailable. During this outage, patrons will be unable to search for books or articles, access their patron records, or place holds. We don’t have an estimated time for when things will be back up and running, but we’re working to get things resolved as quickly as possible.

Please reach out to library@brynmawr.edu with any questions or for research help.

Recent Phishing Emails and Changes to Payment Elections in Workday

Please be aware of phishing messages that are currently showing up in people’s email inboxes. Recently, phishers have been using information they gather during phishing attacks to log in to Workday and change the direct deposit information of Community members. We are working with the Controller’s Office to implement some safeguards to help mitigate this sort of attack.

To edit payment election details, employees will now be required to enter their current bank account number(s). Employees will be given 3 attempts before the ability to update payment elections will become locked. Help text has been added to the Payment Election screens to remind employees to have their full bank account information readily available, as well as the steps to take when the number of attempts to edit information has been exceeded.

Many of these scam emails use familiar branding – like the Bryn Mawr or Microsoft logos – and recognizable names to create a false sense of security. Phishers will often couple this security with scare tactics in the hope that this will encourage you to act quickly and without thinking about it too much. They’ll say things like a student is in urgent need of assistance, that your account is about to expire unless you act immediately, or that a confidential work report is being shared with you. Often, you will be asked to click on a link and/or fill out a form that asks for private information, including usernames, passwords, or bank details. LITS and Bryn Mawr College will never ask you to fill out a form like that and any email that asks for this type of information is a scam.  

Do not respond to the email, click on any links, or fill out any forms, especially with your username and password. Do NOT share your passwords or DUO codes with ANYONE. LITS will never ask you to verify a DUO prompt or send you a passcode or password. Do not approve of any Duo pushes or prompts that you did not initiate yourself.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk: help@brynmawr.edu or 610-526-7440.

Be Aware: Phishing Attempt, January 30th, 2026

Another day and another phishing attempt is making the rounds. This particular message asks for community member’s quick attention to make a an update to their multi-factor authentication. It includes a QR code and asks folks to scan it to complete the verification process. This message is a SCAM.

Like many other scam messages, this email uses familiar branding to create a false sense of security. The calls for quick action to preserve account access are also a common tactic used by scammers.

Even if when messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account or update multi-factor authentication. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO codes with ANYONE. LITS will never ask you to verify a DUO prompt or send you a passcode or password.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk: help@brynmawr.edu or 610-526-7440