Category: Announcements

Announcements/Updates to the BMC community

MATLAB Licensing Updates

MATLAB (a programming language and environment for numerical computation, data analysis, visualization, and algorithm development) is moving to a named-account licensing model, which will change the options Bryn Mawr College faculty and students have for accessing it moving forward:

    • Anyone can get a free account to use MATLAB Online Basic.
    • Bryn Mawr faculty and students can now get an account on Bryn Mawr College’s new MATLAB academic teaching license to access the full suite of online features and install MATLAB on college-owned and personal computers. (Haverford students can get this access through Haverford’s license.)
    • We’ve left an older version of MATLAB that does not require an account installed on classroom and lab computers to minimize disruption, but faculty and students who need the latest version or additional toolboxes will need to get an account on the new academic teaching license.

Please see our MATLAB help guide on Ask Athena for more details.

If you have any questions or concerns, please stop by or contact the Help Desk (help@brynmawr.edu, 610-526-7440).

Moodle Maintenance: Wednesday, Aug 7

LITS will be performing maintenance on Moodle at 4pm on Wednesday, Aug 7. The upgrade will address security vulnerabilities and functionality updates, and should last approximately 10 minutes. People who are already logged in should experience minimal disruption.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

New Service: Zoom Scheduler for Appointment Booking

Bryn Mawr College faculty, staff, and students now have access to individual and team-based appointment booking through Zoom’s new Scheduler feature.

As with most online appointment-booking platforms, Zoom Scheduler allows you to create one or more booking pages that shows an individual’s or group of people’s availability for appointments. It can be used for both in person or online meetings: when an appointment is booked, Scheduler sends both parties a calendar invite with the in-person location or a Zoom link, depending on the type.

Get Help with Scheduler

Transitioning from Calendly to Zoom Scheduler

If you or your department uses Calendly (or another paid service) for online appointment booking, LITS recommends switching to Zoom Scheduler feature, which gives you the same functionality at no cost to your department.

Transitioning is a three-step process:

  1. Set up appointment booking in Zoom Scheduler. It’s okay to do this while you are still actively using Calendly; the two systems don’t conflict with one another!
  2. Find the places you’ve shared your Calendly booking links (in your email signature, on College webpages, on syllabi or Moodle course pages, etc.) and replace them with Zoom Scheduler links.
  3. Cancel your Calendly subscription and close your account.

You can stretch this transition over as many weeks as you need; however, if your Calendly license renews annually, be sure to cancel before your renewal date or shift to monthly payments to avoid unnecessary expenses.

If you need help figuring out how to recreate a Calendly workflow in Zoom, please schedule a Zoom Scheduler consultation with LITS!

RESOLVED: Campus Network Issues Today, 8/1

UPDATE 1:15pm, 8/1:

We are happy to report that network access has been restored and everyone should be able to connect to and browse the internet once again! Thank you for your patience while we worked to diagnose and resolve the issue.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

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Community members across campus have started experiencing issues connecting to the campus network while using both wired and wireless connections. LITS is actively looking into the issue and is working to restore connections as soon as possible.

We apologize for any inconvenience and thank you in advance for your patience while we work on a resolution.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Bryn Mawr College Services Unavailable

UPDATE, 9:05am: This issue has been resolved and all services are back online. Please report any lingering issues to the Help Desk.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

Wireless Certificate Replacement – TOMORROW, 7/30

Tomorrow morning, the certificate for our wireless network (eduroam) will be replaced. While the work is being performed, there will be minimal disruption to your network connection. Once the replacement is complete, everyone will be prompted to accept the new certificate in order to continue connecting to eduroam.

Please reach out to the Help Desk if you have any questions or if you need help re-connecting to eduroam: help@brynmawr.edu or 610-526-7440.

RESOLVED: Partial Network Outage: Ward

Update, 10:55am: Internet access has been restored to the Ward building. Please report any lingering issues to the Help Desk.

Last night, one of the network switches for the Ward building failed. As a result, at least part of the building is without internet access. We are working to assess the situation and find a solution as quickly as possible. We will update here as we learn more.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Resolved: Issues with Windows Computers and Some Campus Services

UPDATE:

Thank you for your patience while we worked to resolve the issues this morning. As of now, all campus services are back up and running (though you may need to remap your home directories and shared drives). Please call the Help Desk if you are having any trouble with this.

Folks may still be experiencing issues with their Windows computers showing a blue screen. If this is the case, please reach out to the Help Desk and we will help as soon as we are able: help@brynmawr.edu or 610-526-7440.

 

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Due to a global issue affecting CrowdStrike Falcon, the College’s antivirus provider, a number of Campus Services are currently unavailable. Anyone on a Windows computer will also likely be experiencing blue screen errors and be unable to logon. LITS is actively working with our vendors, including CrowdStrike, to identify a fix for all of these issues.

Please note that this issue does NOT affect any devices running MacOS or Linux.

In oder to fix Windows laptops, we might need to manually install a fix that has been provided by CrowdStrike. We will update you as soon as we know more. Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu.

Reminder: BIONIC Unavailable 8am Sat. 7/20 – 8pm Sun. 7/21

Gentle reminder that all Bionic services will be unavailable to both Bryn Mawr and Haverford from 8:00am on Saturday, 7/20 until 8:00pm on Sunday, 7/21. LITS will be performing necessary maintenance and updates at this time. The updates will include a few visual changes, so the log in screen will look different (please see below) but all functionalities will remain the same.

Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions!