Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Category: Announcements
Announcements/Updates to the BMC community
RESOLVED: Some Campus Services Unavailable
Update, 8:30am: Access to all services has been restored. Please contact the Help Desk if you’re still experiencing issues.
Starting today, community members report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440
Phone System and Voicemail Maintenance: Wednesday, 11/20 8:30am – 9:30am
Starting at 8:30am on Wednesday, 11/20 LITS will be working with our phone vendor to perform necessary maintenance on the system.
This maintenance will last approximately 1 hour. During this time, the voicemail system will be intermittently unavailable. Community members should be able to make and receive calls as normal. Thank you for your patience as we perform this necessary work.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Reminder: Routine System Maintenance Thursday 6pm – midnight
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Warning: New Month, More Phishing Attempts
This evening, Bryn Mawr community members once again received a number of phishing messages. These messages include offers for a fake job and threats to deactivate accounts.
Please be wary of any emails that threaten the loss of your email account if you don’t fill out a form or take other actions to verify your account. Please also be skeptical of unsolicited emails that offer job opportunities. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.
Often, phishers will use scare tactics – like threatening to terminate your accounts in a short amount of time – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.
- Learn how to recognize scams by completing the Information Security Education Program
- More information: Malware and spam: Phishing emails
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
Reminder: BIONIC Unavailable 8am-12pm on Saturday (11/2)
All Bionic services will be unavailable to both Bryn Mawr and Haverford from 8am-12pm on Saturday, 11/2, while LITS performs necessary maintenance and updates.
Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions!
Moodle Maintenance: Tuesday, October 29
LITS will be performing maintenance on Moodle at 7am on Tuesday, Oct 29. The upgrade will address security vulnerabilities, and should last approximately 10 minutes. People who are already logged in should experience minimal disruption.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Reminder: Routine System Maintenance Thursday 6pm – midnight
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
BIONIC Unavailable: 8am-12pm on Saturday (11/2)
All Bionic services will be unavailable to both Bryn Mawr and Haverford from 8am-12pm on Saturday, 11/2. LITS will be performing necessary maintenance and updates at this time.
Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions!
Warning: New Round of Phishing Attempts (10/15)
This evening, Bryn Mawr community members once again received a number of phishing messages. These messages include offers for a fake job and threats to deactivate accounts. Please be wary of any emails that threaten the loss of your email account if you don’t fill out a form or take other actions to verify your account. Please also be skeptical of unsolicited emails that offer job opportunities. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. LITS will never ask you to fill out a form to verify your account. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.
Often, phishers will use scare tactics – like threatening to terminate your accounts – to get you to follow their instructions. If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.
If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.
Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.
- Learn how to recognize scams by completing the Information Security Education Program
- More information: Malware and spam: Phishing emails
Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.
Phone System Maintenance, Tuesday 10/15 from 8am – 9am
On Tuesday, October 15th, LITS will be performing necessary maintenance on the phone system from 8am – 9am. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.
Thank you for your patience as we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
RESOLVED: Problems Calling Off-Campus Phone Numbers (10/10)
Update, 12:07pm: Our vendor was able to resolve the issue with calling outside numbers. Please report any lingering issues to the Help Desk.
This morning, community members have been unable to use their campus phones to call off-campus numbers. We are working with our vendor to diagnose and resolve the issue as quickly as possible. We apologize in advance for any inconvenience.
I will update this blog post when we have more information. If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.