Problems with Microsoft 365, including email and Teams

Starting earlier today, community members started reporting issues connecting to and using Microsoft 365 services, including email and Teams. It seems that things are working, but slowly and intermittently. This is a nationwide issue and we are waiting for Microsoft to resolve things on their end.

We will post more as we know it. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Potential disruptions to Zoom login on 1/29/24 at 4-6pm

Between 4 and 6pm on Monday, January 29, LITS will be upgrading the  authentication system for Zoom. You may be unable to log into your Bryn Mawr College Zoom accounts for brief periods during or immediately after this upgrade.

If you have Zoom meetings scheduled during this upgrade window, you can:

If you have any questions or concerns, please contact the Help Desk (610-526-7440 or help@brynmawr.edu).

RESOLVED: Wireless Connectivity Issues in Radnor

Update, 12:35pm: Wireless connectivity in Radnor has been restored. Please report any lingering issues to the Help Desk. Thank you again for your patience!


This morning, LITS identified an issue with wireless connections in parts of Radnor dormitory. We are working as quickly as we are able to diagnose and resolve these issues. We apologize for any inconvenience.

Please contact the Help Desk with ay questions: help@brynmawr.edu or 610-526-7440

RESOLVED: Quickmail renamed CLAMPMail

Update, 1/23/24 4:45 PM: This issue has been resolved. LITS has now reset the name of the Quickmail plugin. Thank you for your patience as we dealt with this problem.


In the most recent update, the course email plug-in formerly known as QuickMail changed to CLAMPMail, as show below.

It is the same tool with a new name. (CLAMP stands for the Collaborative Liberal Arts Moodle Project, a consortium of liberal arts colleges that maintains it.)

CLAMPMail block in a Moodle course.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

Drupal New User Training

Starting in February 2024, Web Services will engage in a new approach to Drupal training for new users. Bryn Mawr community members who request access must first be approved by the section admin for the area of the website in which they are looking to author content. Upon approval, the requestor will be required to attend Drupal New User Training. These training sessions are offered on a monthly basis, on the third week of each month. Registration is required to attend the training. Access to author content in Drupal is granted at the time of the training session. Training sessions will be administered remotely via Zoom for ease of access.  Click here to see all upcoming Drupal New User Trainings.

In addition to Drupal New User Training, Web Services partners with Communications to offer a monthly Drupal Drop-In session which explores various tools that content authors can use to elevate important content on their pages. Click here to see all upcoming Drupal Drop-Ins.

As always, you can find our full suite of Drupal documentation and training videos in Ask Athena.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: Wireless Network in Rock Dorm Unavailable

Update, 4:10pm: Network access should be working normally. Please report any lingering issues to the Help Desk.


This afternoon, the wireless network in parts of Rockefeller dorm stopped working. LITS is actively working to diagnose and resolve the issue as quickly as we are able. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

New Accessibility Features in Moodle

Starting this semester, Moodle users may notice new accessibility icons next to course materials. These are part of a new accessibility platform called Yuja Panorama, which LITS and Access Services have integrated into Moodle in support of the College’s commitment to digital and course material accessibility, universal design for learning, and addressing structural barriers to equity and inclusion.

Help with accessibility: for technical issues or questions about Yuja, please contact the Help Desk at help@brynmawr.edu. If you have accessibility needs beyond what Yuja offers, please contact Access Services at accessservices@brynmawr.edu.

Unscheduled Moodle Maintenance: Wednesday, January 17

LITS will be performing emergency maintenance on Moodle between 7 AM and 8 AM on Wednesday, Jan 17, 2024. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Warning: New Phishing Attempt 1/16

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for text messages that appear to come from a BMC community member asking you to purchase gift cards. This is a scam; do not respond in any way.

Phishing scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Changes to Office 365 Authentication Behavior

Starting late last week, community members began reporting that they were being asked to sign in to their desktop and mobile applications on a much more frequent basis. This is happening with all Office 365 applications, including Teams and Outlook. We are working with the vendor to assess the login settings and make changes to keep them consistent with expected behavior and campus policies. While we are working, you will need to continue to login with your username and password when prompted. We apologize for the inconvenience.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Unscheduled VPN Maintenance TONIGHT (1/12) 8pm – 10pm

LITS will be performing an urgent upgrade to our VPN this evening from 8pm -10pm. This upgrade will address a security vulnerability.

When you next log in to the VPN client, you may be prompted to update to a newer version of the client.

Thank you for your patience while we complete this critical maintenance. Please contact the Help Desk with any questions at help@brynmawr.edu or 610-526-7440.

Office 365 (including email and Teams) Authentication Updates

As mentioned previously, yesterday’s routine system maintenance included changes to Office 365 logins. This was a necessary update that affected the appearance of the email and Duo login screens.

This morning, community members may find that they need to log in to all of their mobile and desktop Office 365 applications again (including Outlook and Teams). Once you log in, you will be able to use the apps as normal.

If you use Webmail and use the bookmark link in the browser on your College computer, you may need to update the bookmark before you can sign in. You can also navigate to Webmail by typing “webmail.brynmawr.edu” into your browser.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.