RESOLVED: MiCollab Unavailable, Tuesday 5/30

Update (5/31/2023, @8am EST): Service has been restored to College softphones and the MiCollab application. Unfortunately, as part of this restoration, changes made to your voicemail after March 7th, 2023 have been reversed. Here’s what that means for you:

  • Any voicemail messages received after March 7th are gone and irrecoverable.
  • Any voicemail messages deleted after March 7th will reappear. These messages can be safely deleted.
  • If you requested a voicemail PIN reset after March 7th, please submit a new ticket if you’re unable to access your voicemail.
  • Any new community members that started after March 7th may need to re-set up their voicemail. If you have an assigned extension, but cannot set up your voicemail, please contact the Help Desk.
  • Any changes to your voicemail greeting after March 7th may have been reverted.

Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.


Update (5/30/2023 @11am EST): Community members are still able to access their voicemails from their physical desk phones, but may not be able to when calling in.


Starting late last week, community members began experiencing issues logging in to and accessing their College softphone, icluding making and receiving calls and checking voicemail, via MiCollab. Anyone who was logged in to the service has been logged out and anyone attempting to log in gets an “invalid password” error message.

LITS is currently working with the vendor to resolve the issue. We apologize in advance of any inconvenience this causes.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440