LITS has received several reports of community members running into issues downloading attachments from Outlook on the web and also via the desktop and mobile applications. LITS is working with Microsoft to resolve the issue. In the meantime we’ve found that the following methods seem to temporarily resolve the issue:
- For Outlook app users: Restarting the Outlook app
- For Outlook web users: Accessing the website through an incognito browsing window
- Switching to the website if you experience the issue on the app or vice versa