Phone System Maintenance, Tuesday 10/15 from 8am – 9am

On Tuesday, October 15th,  LITS will be performing necessary maintenance on the phone system from 8am – 9am. During this time, the phone system will be unavailable for both incoming and outgoing calls. Community members will be able to use Teams and Zoom as alternate forms of communication.

Thank you for your patience as we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Problems Calling Off-Campus Phone Numbers (10/10)

Update, 12:07pm: Our vendor was able to resolve the issue with calling outside numbers. Please report any lingering issues to the Help Desk.

This morning, community members have been unable to use their campus phones to call off-campus numbers. We are working with our vendor to diagnose and resolve the issue as quickly as possible. We apologize in advance for any inconvenience.

I will update this blog post when we have more information. If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Issues Using Email Today, 10/10

Starting today, community members have reported issues accessing or using email, both via Webmail and the desktop version of Outlook. The issues range from not being able to log in or load emails to not being able to send messages or view calendar events. We’ve already been in touch with Microsoft and have confirmed that the issue is on their end and is affecting people nationwide. They are currently working towards a resolution.

One thing that has worked for some folks is to try accessing email via a different browser (like Firefox or Safari). If you have any questions about this or if you need help using another browser, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

Action Required: Information Security Education Program

It’s that time of year again: InfoSec training month! If you’re unsure if this applies to you, check out our Eligibility Questionnaire on Ask Athena.

The deadline to complete all five (5) training modules is November 1st. Please review the instructions here: https://askathena.brynmawr.edu/help/information-security-education-program

Note: You do not need to complete all five (5) modules in one sitting – your progress is saved automatically! Each module should take ~10 minutes.

As always, don’t hesitate to reach out to the Help Desk (help@brynmawr.edu, 610-526-7440) if you have any questions or issues!

 

Warning: New Phishing Attempt (10/4)

This morning, Bryn Mawr community members received a phishing message claiming to be from the Help Desk.  This message included a fraudulent link to accept “new terms”.  Please be wary of emails like this even if they appear to be coming from a Bryn Mawr email account or use Bryn Mawr branding, they are a scam. Do not respond to the email, click on any links, or fill out any forms. Do NOT share your passwords or Duo passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Urgent Wireless Upgrade Tomorrow (9/18) starting at 5am

LITS will be making an urgent security update to our campus wireless network tomorrow 9/18 starting around 5am.

Community members who are on campus may experience a 5-10 minute wireless outage. These outages will be on a rolling basis as each wireless access point is updated. Thank you for your patience as we complete this important work.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Main College Website Unavailable (9/6)

Update, 9/6 at 1:10pm: The website is back up and running!

The main College website is currently unavailable from both on and off-campus. LITS has contacted our vendor and is actively working to restore functionality. We apologize for any inconvenience this causes.

If you have any questions, please reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Campus Services Unavailable (9/1)

Update, 2:11pm: Access to all campus services has been restored and community members should be able to log in as usual. Please report any oddities or lingering issues to the Help Desk.

Starting today, community members report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440