News, Updates, and Information about LITS Resources and Services
Panopto site will be performing an upgrade to its servers Saturday, April 12th. The upgrade will begin at 10 PM Eastern time and continue for three hours until 1 AM on Sunday, April 13th. During this time, Bryn Mawr’s Panopto site will be unavailable to all users.
Please contact the Help Desk with questions at help@brynmawr.edu or 610-526-7440
LITS will be applying a minor upgrade to Moodle on Friday, March 14. Users may experience downtime between 7:00 AM and 9:00 AM. Once the upgrade is complete, you may notice changes to the Moodle interface, including new activity icons.
If you have questions or concerns, please email help@brynmawr.edu to contact the Moodle support team.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
LabStats will be unavailable from 7pm-11pm on Friday, 2/28, for maintenance. To access College software remotely during the maintenance window, please use Apporto instead. Instructions for accessing Apporto can be found on AskAthena.
Please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440) if you have questions or need assistance.
Update: Moodle is back up as of 6pm. LITS will continue to monitor.
Moodle is currently unavailable. LITS is working to diagnose and resolve this issue as quickly as possible and will update as soon as Moodle is back in service. Thank you for your patience!
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440
Moodle is currently unavailable. LITS is working to diagnose and resolve this issue as quickly as possible and will update as soon as Moodle is back in service. Thank you for your patience!
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440
Update, Friday 2/14: Duo reports that this issue is resolved and all methods of communication are operational.
Today, Duo identified an issue where authentication via phone call or SMS/text messages is failing. Until the issue is resolved, community members will need to authenticate via Duo Mobile Push, passcodes from the Duo Mobile App, or security/hardware tokens.
Please remember that LITS will never ask you to initiate a Duo Push or to send us a passcode/SMS message. You should only approve Duo authentication requests that you initiated yourself. It never hurts to decline a Duo request if you’re unsure.
We will update here as more information becomes available. If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
Apple recently released a critical security update for iPhones and iPads. This update addresses a zero-day exploit and it’s critical for community members who use Apple devices to run any updates as soon as possible.
For help updating your iPhone or iPad, or if you have any questions, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
As we all prepare for potential inclement weather coming this week, LITS wants to send a quick reminder to switch your VPN service provider from Ivanti to Palo Alto GlobalConnect before Ivanti is taken offline on Monday, 2/17.
Please get in touch with the Help Desk (help@brynmawr.edu; 610-526-7440) if you need assistance or have questions.
____________________________________________
Bryn Mawr College is moving to a new VPN service: Palo Alto GlobalProtect! You can find instructions on Ask Athena for uninstalling Ivanti and installing Palo Alto GlobalProtect. Please install the new VPN before our current VPN, Ivanti, is deprecated on Monday, February 17th.
If your work relies on the VPN, such as accessing network drives (H:, S:, etc.) from off-campus, LITS highly recommends installing Palo Alto GlobalProtect at your earliest convenience.
For questions or help with Palo Alto GlobalProtect, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.
Recently, community members have reported intermittent issues when trying to compose or reply to emails. This issue happens across all browsers and, for many, can be temporarily resolved by logging out of email completely or switching to a new web browser.
This issue is being reported by Microsoft customers worldwide and, as of now, there is no resolution.
Please note that these issues are only reported as happening with webmail and not with the desktop version of Outlook. Please visit Ask Athena for instructions on setting up an Outlook client.
If you need help with this setup, or if you have any questions or concerns, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.