Library & Information Technology Services Blog

This issue has been resolved! Please reach out to the Help Desk if you are still experiencing issues with access.
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Haverford community members may have trouble accessing BMC resources, including campus computers, LabStats, and Apporto. We are actively working with Haverford to resolve the issue but don’t have an ETA as to when access will be restored.

In the meantime, please visit the  Help Desk during its open hours for a temporary visitor account to access lab computers and printing on Bryn Mawr’s campus. 

A slight change to our Duo authentication process will be taking place the evening of Thursday, 6/12. This change comes as a result of Duo and Microsoft partnering to provide a more secure and integrated authentication experience.

Once the change has taken place, you will see a new screen between logging in with your College credentials and your Duo prompt — please see below a sample of what it will look like.  On the new screen, you’ll need to click to confirm that you’re authenticating with Duo and then you will be directed to the usual Duo prompt.

As always, don’t hesitate to reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu if you have any questions.

 

This evening, a number of spam and phishing emails started making the rounds. One of these emails used President Cadge’s name in an attempt to get folks to click on a link. Another set of emails advertised false job opportunities. Please be skeptical of unsolicited and unexpected emails that contain links or ask you to take some sort of immediate action. Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are a scam. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

• Learn how to recognize scams by completing the Information Security Education Program
• More information: Malware and spam: Phishing emails

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

LITS is continuing to work with JAMF, the vendor for our Mac management service, regarding the recent update to JAMF Connect.

We hope to have an update posted early next week with actionable steps – which may include technicians interacting with affected devices in-person. In the meantime, please avoid restarting your computer and ensure all locally-stored data (e.g., Desktop, Documents, Downloads, Music, Pictures, Videos) is backed up.

If you have any questions or require assistance backing up your data, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.

A recent change in the College’s Mac management service, JAMF, has caused a pop-up window to appear on some College Mac computers.

If this occurs on your device, please enter your College email address and password and click Sign In.

If you have any questions or experience any change in device behavior, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440.

Recently, a vulnerability in Apple’s AirPlay technology was discovered. This vulnerability would allow a bad actor to use AirPlay to hack other wireless devices that are on the same wifi network. Apple has recently released security patches to address this security issue.

Please make sure that all of your Apple devices, including computers, iPads, iPhones, watches, etc., are fully up-t0-date. If you have any questions about updating your devices, please don’t hesitate to reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.