RESOLVED: Some Campus Services Unavailable

Update: This issue has been resolved and community members are again able to log in to all campus services. Please report any lingering issues or oddities to the Help Desk.

This morning, community members have started to report being unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

MiCollab Maintenance: Voicemail and Softphone Unavailable 8am – 9am TOMORROW, 8/1

MiCollab and access to voicemail and your College softphone will be unavailable from 8am – 9am tomorrow, 8/1. During this time, LITS will work with our vendor to perform a critical update. Community members should be able to use their desk phones to make and receive calls as normal.

Thank you in advance for your patience while we perform this necessary maintenance. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Moodle Update: Monday, July 28

LITS will be applying a minor update to Moodle on Monday, July 28 at 7 am, lasting 10 minutes. We do not expect service interruption, but users may feel like Moodle is slightly slower around that time.

Please reach out to the Help Desk (610-526-7440; help@brynmawr.edu) with any questions and they will get your questions to our the web team.

RESOLVED: Remote Access via LabStats – Unavailable

Update 7/28 12:30pm: LabStats is up and running. Please reach out to the Help Desk if you are still experiencing issues. Thank you!
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The College is currently experiencing issues with access to LabStats. LITS staff members are working quickly bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

Wireless Certificate Replacement – 1pm TODAY (7/28)

This afternoon, the certificate for our wireless network (eduroam) will be replaced. While the work is being performed, there will be minimal disruption to your network connection. Once the replacement is complete, everyone will be prompted to accept the new certificate in order to continue connecting to eduroam.

Please reach out to the Help Desk if you have any questions or if you need help re-connecting to eduroam: help@brynmawr.edu or 610-526-7440.

Phishing Attempts – 7/4 Holiday Weekend

Over the holiday weekend, a number of spam and phishing emails started making the rounds. These emails contained subject lines such as: “Urgent Action Required” and “SUMMER-REMOTE JOB OPPORTUNITY!!”. Please be skeptical of unsolicited and unexpected emails that contain links, ask you to take some sort of immediate action, or ask you for your password(s). Even if these messages appear to be coming from a Bryn Mawr email or use Bryn Mawr branding, they are fraudulent. Do not respond to these email, click on any links, or fill out any forms. Do NOT share your passwords or DUO passcodes with ANYONE.

If you ever get an email and have questions about what it’s asking you to do, please reach out to the Help Desk (help@brynmawr.edu or 610-526-7440). Please feel free to delete any phishing messages you have received.

If you believe you’ve given your password or personal information to a phisher, please change your password immediately and get in touch with the Help Desk.

Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.