RESOLVED: Connection between Moodle and Panopto Unavailable

This connection between Moodle and Panopto is now working normally.
Please contact the Help Desk if you are experiencing any lingering issues.

The connection between Moodle and Panopto is not working after yesterday’s Moodle updates. We are working with Panopto to fix this ASAP. We will update again once we have more information or when things have been resolved.
In the meantime, please access Panopto by:
  1. Go to https://brynmawr.hosted.panopto.com
  2. Choose the SAML log in option from the drop-down menu
  3. Click “Sign in”
  4. Login with your regular College credentials

Please contact the Help Desk with questions: 610-526-7440 or help@brynmawr.edu

New Phishing Attempt, 8/13

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that appear to be soliciting faculty evaluations via Microsoft Sharepoint and contain a link to a file. The email may also include names of Bryn Mawr College community members. This is a scam.

A screenshot of an email window. It has a link to open a file and an attachment from Microsoft Word.

Do not click links, download files, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, the Help Desk is happy to help verify messages.

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu

RESOLVED: Trouble Logging in to Some College Services (Including Email and the VPN)

Update: Community members should once again be able to log in to College services. If you are still experiencing any issues, please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu.


Starting this afternoon, community members have started experiencing issues logging in to some College services, including email, the VPN, Moodle, and Tripod. LITS is actively working to resolve the issue as quickly as possible.

Please contact the Help Desk with any questions, 610-526-7440 or help@brynmawr.edu.

Necessary Systems Maintenance: Some Systems May Be Affected

As the result of a change by a vendor, LITS is currently performing necessary maintenance on a number of College systems. There may be some brief service interruptions as the systems are updated. If you are unable to reach a particular service, please wait a few minutes and try again.

We apologize for the inconvenience. Please contact the Help Desk with any questions, 610-526-7440 or help@brynmawr.edu.

Upcoming Zoom Changes: June 17

Starting on June 17, we will initiate two changes to the College’s institutional Zoom account. Though these changes will begin on that date, it may take several days for them to be applied sitewide.

These changes should fix issues that some community members have experienced with the way that personal Zoom accounts merged with our institutional accounts.  These changes will also increase the overall security of Zoom accounts. 

Who does this affect?
These changes will only impact you if you had previously created a personal Zoom account using your College (brynmawr.edu) email address.

If you don’t have a personal Zoom account or if your personal Zoom account uses a non-brynmawr.edu sign-in email address (e.g., gmail.com, icloud.net, yahoo.com, etc.), you can ignore this announcement — the changes will not affect you.

What happens if the changes impact me?

  • If you have also joined Bryn Mawr’s institutional license 
    • After the changes go into effect you will no longer be able to log to using the password you set up when you created the personal Zoom account.  
    • Please continue to use the Sign in with SSO option and your Bryn Mawr username and password to log in.* This will be the only log-in option available aftethe change.   
  • If you have not joined Bryn Mawr’s institutional license: 

*Note: If you choose the Sign in with SSO option and are taken straight into your Zoom account without being prompted to authenticate with your Bryn Mawr username and passwordit is because you are already logged into another platform (such as webmail, OneDrive or Moodle). This is normal behavior: the authentication token sent to your browser from the earlier log in has not yet expired and was applied to Zoom. 

Returning Library Books: Students and Recent Grads

For any students who need to return library books, there are a number of options.

  • Return To Campus Center:
    The post office is continuing to accept returns, which should be placed in the mail slot in the Campus Center or handed in directly at the mailroom window. If you have oversized items but the mailroom window is closed, the bookshop will be open 10:00 am to 1:00 pm Mondays, Wednesdays and Thursdays.
  • Already Off-Campus with the Items?:
    If you have library materials with you and are not returning to campus, the library will be sending out a survey to gather your information in order to send you mailing labels once we are back in the buildings, so look out for that communication!If you are planning to return to campus once in-person classes resume, please just return the materials at that time.
  • Already Returned Items?
    Please note that since library staff are still not back on campus, your returned items will continue to appear in your checked out items in Tripod. We will check these in as soon as we are able. In the interim all due dates have been extended and no fines are being assessed.

Questions? Contact BMC Circulation at circulation@brynmawr.edu.

RESOLVED: Intermittent Problems Logging in to Email

Update, 5:20pm: This issue has been resolved. Please report any lingering problems to the Help Desk.

Starting this afternoon, some community members have experienced issues logging in to Webmail. Microsoft is aware of the issue and is working to resolve it. In the meantime, if you use the full Outlook email client or the Outlook app on your phone or tablet, you will still be able to check your mail.

We will update when we have more information from Microsoft.

Please contact the Help Desk with any questions, 610-526-7440.

Warning: New Phishing Scam, 4/7/2020

Please be aware of a new attempt to gather personal information, including cell phone and credit card numbers, from College community members. Be on the lookout for messages that appear to be coming from a Bryn Mawr Community member, but are coming from a fake email address (usually something like athenaowl.brynmawr.edu@gmail.com). Especially as so many of us are settling in to new ways of working, we must remember to be vigilant about email scams and phishing attempts.

If you get one of these messages, do not click or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe that you have given your information away to a phisher, change your password and contact the Help Desk right away. If you believe you’ve given your phone number to a phisher, you should monitor or screen your calls and can block any scam numbers that come through. Please contact your phone company for further assistance or questions about your phone number.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, the Help Desk is happy to help verify messages.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Network Outage in Wyndham and New Dorm, March 7th – March 11th

The fiber optic cables providing network and telephone service to New Dorm and Wyndham are damaged and need to be taken out of service for repairs. New Dorm will be without network or telephone service from approximately 8am on Saturday, March 7th until end of day on Wednesday, March 11th. Wyndham will be without network access from approximately 8am – 12pm on Saturday, March 7th.

During the outages there will be no network or telephone service. Fire Panels and emergency phones will have service.

Questions? Contact the Help Desk at 610-226-7440 or help@brynmawr.edu.

Intermittent Printing from Chrome; print from a different web browser

Updated 2/7/2020 at 2:30 pm:

Issues printing from Chrome are widespread. Until it is fixed, please print from Firefox, Internet Explorer, or Safari.

Our understanding is that the problem lies with Chrome’s interaction with the College’s print management software. Our vendor is working with Google to resolve and we will post updates as they become available.


Some community members are reporting issues printing from Chrome browsers. We are investigating the issue and will need to restart the print server in our effort to resolve things.

Check here for more updates.

Questions? Contact the Help Desk at 610-226-7440 or help@brynmawr.edu.