Updated: “Daily Briefing” Emails from Microsoft

Updated 10/23 at 9:30 a.m.:
LITS will disable this feature for all Bryn Mawr College community members effective Monday, October 26. It may take a day or two before the change takes effect across our system.
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Some Bryn Mawr community members may have started to see “Daily Briefing” emails appear in their inboxes. This is a new feature that Microsoft has been rolling out to customers in phases, starting with Enterprise O365 customers like us.
For more information, including a link you can use to opt out of the Daily Briefing, please see Microsoft’s guide, What Can You Do with the Briefing Email?
Please contact the Help Desk with any questions, 610-526-7440 or help@brynmawr.edu.

RESOLVED: Trouble Calling Campus Phone from Off-Campus Numbers

Updates, 10/20 at 8am: As of this morning, community members should once again be able to make and receive off-campus calls. We are still waiting for information from our vendor about what went wrong yesterday.

Thank you for your patience while our vendor worked to resolve this issue. Please report any lingering issues to the Help Desk.


Update 10/19 3pm: Our phone service provider has reported a large scale issue that is affecting our campus phone service. They are working to resolve the issue as quickly as possible.


This afternoon, community members are reporting issues calling College extensions from off-campus numbers and using College phones to call off-campus numbers. In some cases, callers report getting a busy signal or error message.

Due to the nature of this issue, community members are also unable to use their Campus desk phones as the second factor for Duo authentication.

Internal, on-campus calling is working normally.

We are actively investigating the issue with our phone service provider and phone system vendor. We’ll post updates as they become available.

Please contact the Help Desk with any questions or for help setting up an additional Duo factor: 610-526-7440 or help@brynmawr.edu.

 

RESOLVED: Trouble Accessing Moodle

Update: Moodle is now back up and running. If you’re still having trouble, please reach out to the Help Desk.

Please note that from 9pm – 10pm tonight (Friday, October 2nd), Haverford will be performing necessary maintenance on their Moodle site, moodle.haverford.edu. This should not affect access to Bryn Mawr Moodle courses.


Starting this afternoon, community members began experiencing issues reaching moodle.brynmawr.edu and logging in to the site. LITS staff members are actively looking into the issue and working to resolve it. We’ll update as soon as we know more.

Please contact the Help Desk with any questions, 610-526-7440 or help@brynmawr.edu.

RESOLVED: Trouble Logging in to Webmail

Update, 9/29: As of early this morning, Microsoft believes they resolved all connection and login issues. If you’re still having trouble, please contact the Help Desk.


Update: The issue appears to be Microsoft-wide and they are investigating and working to resolve it.


This evening, community members have started experiencing issues accessing their email via webmail.brynmawr.edu. We are actively looking in to the issue and trying to identify a cause. Updates will be posted here as they are available.

Email clients and mobile apps appear to be working normally.

If you have any questions, please reach out to the Help Desk: 610-526-7440, help@brynmawr.edu.

Seeking Community Feedback – We’d love to hear from you!

LITS is committed to continually improving our services and offerings and the ways in which the community experiences those services. One of the ways that we know what needs the most attention is by hearing from you!

We are always open to receiving feedback and hearing about what’s working really well and what may need a little extra attention. Starting on September 1st, one the ways we hope to get some of that feedback will be through very short surveys sent out after Help Desk tickets are resolved. The surveys will be sent out randomly, so you won’t get one every time you ask a question via the Help Desk. You will also start seeing links to a feedback form pop up in the signatures of LITS staff members.

If there’s anything you’d like to share about your experiences or let us know how things could have gone better, we’re all ears. We’d love to hear from you.

RESOLVED: Connection between Moodle and Panopto Unavailable

This connection between Moodle and Panopto is now working normally.
Please contact the Help Desk if you are experiencing any lingering issues.

The connection between Moodle and Panopto is not working after yesterday’s Moodle updates. We are working with Panopto to fix this ASAP. We will update again once we have more information or when things have been resolved.
In the meantime, please access Panopto by:
  1. Go to https://brynmawr.hosted.panopto.com
  2. Choose the SAML log in option from the drop-down menu
  3. Click “Sign in”
  4. Login with your regular College credentials

Please contact the Help Desk with questions: 610-526-7440 or help@brynmawr.edu

New Phishing Attempt, 8/13

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that appear to be soliciting faculty evaluations via Microsoft Sharepoint and contain a link to a file. The email may also include names of Bryn Mawr College community members. This is a scam.

A screenshot of an email window. It has a link to open a file and an attachment from Microsoft Word.

Do not click links, download files, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, the Help Desk is happy to help verify messages.

Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu

RESOLVED: Trouble Logging in to Some College Services (Including Email and the VPN)

Update: Community members should once again be able to log in to College services. If you are still experiencing any issues, please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu.


Starting this afternoon, community members have started experiencing issues logging in to some College services, including email, the VPN, Moodle, and Tripod. LITS is actively working to resolve the issue as quickly as possible.

Please contact the Help Desk with any questions, 610-526-7440 or help@brynmawr.edu.