Author: Katie Surkin

Apple recently released security updates to iOS and OS systems. These updates address a zero-day vulnerability. It is crucial that all community members update all of their Apple devices, including iPads, iPhones, computers, and Apple Watches as soon as possible.

Beginning this morning (Monday, 6/26), LITS will begin pushing this critical update to all College-owned Apple computers.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Update, 2:00pm: All community members should be able to print to Canons once again. Please report any lingering issues to the Help Desk.

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Starting this morning, College community members are reporting that they are unable to print to Canon printers. LITS staff members are actively investigating the issue and are working to resolve things as quickly as possible.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Update, 9:15am: Community members are now able to log in to all services as usual. Please report any lingering issues to the Help Desk.

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Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Starting this morning, community members began having trouble using Office 365 services, including email, calendar, and OneDrive. This is a Microsoft wide issue and we don’t currently have an estimated time for resolution. We will provide an update as soon as we have one from Microsoft.

If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Update (5/31/2023, @8am EST): Service has been restored to College softphones and the MiCollab application. Unfortunately, as part of this restoration, changes made to your voicemail after March 7th, 2023 have been reversed. Here’s what that means for you:

• Any voicemail messages received after March 7th are gone and irrecoverable.
• Any voicemail messages deleted after March 7th will reappear. These messages can be safely deleted.
• If you requested a voicemail PIN reset after March 7th, please submit a new ticket if you’re unable to access your voicemail.
• Any new community members that started after March 7th may need to re-set up their voicemail. If you have an assigned extension, but cannot set up your voicemail, please contact the Help Desk.
• Any changes to your voicemail greeting after March 7th may have been reverted.

Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.

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Update (5/30/2023 @11am EST): Community members are still able to access their voicemails from their physical desk phones, but may not be able to when calling in.

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Starting late last week, community members began experiencing issues logging in to and accessing their College softphone, icluding making and receiving calls and checking voicemail, via MiCollab. Anyone who was logged in to the service has been logged out and anyone attempting to log in gets an “invalid password” error message.

LITS is currently working with the vendor to resolve the issue. We apologize in advance of any inconvenience this causes.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Update, 5:20pm: Microsoft has resolved all of the slowness issues and Webmail should be speeding along as normal. Please report any lingering issues to the Help Desk.

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Starting this morning, community members have started experiencing some significant slowness when logging in to and using Webmail. The site, emails, and calendar entries will eventually load, but there are noticeable delays. We’ve already reached out to Microsoft for any details or expected resolution times.

There are no reported slowness issues on the Outlook Desktop client or mobile apps.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

Update: Service has been restored and community members should be able to log in to all services as usual. Please report any lingering issues to the Help Desk.

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Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Update, 9:45pm: All maintenance has been completed ahead of schedule and desktop and mobile clients are sending and receiving mail normally. Thank you again for your patience while we completed this work. Please report any lingering issues to the Help Desk.

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In order to address an underlying server issue, LITS will be performing critical maintenance that will affect email this evening (April 7th) from 9pm – midnight. During this time, anyone using a mobile or Desktop (Outlook) client will not be able to send or receive new messages.

Webmail (OWA) access and use will be unaffected by this work. We recommend that anyone who needs to send or access email during the maintenance window log in to email via a web browser.

We apologize in advance for any inconvenience this may cause and thank you for your patience while we perform this critical work. Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Update, 4:45pm: LITS has restored all network connectivity in Park. Please contact the Help Desk if you are continuing to experience issues connecting to the internet. Thank you again for your patience.

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Due to equipment trouble, the wired and wireless networks are unavailable in several areas in Park Science. LITS is working to assess and resolve the problem as quickly as possible. We apologize in advance for any inconvenience this causes.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Update, 2:30pm: The vendor has resolved all issues and Ask Athena is once again available for all of your documentation needs!

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Starting earlier today, community members started having difficulty accessing the documentation on Ask Athena. The issue seems to be a problem with the vendor, KnowledgeOwl. They are aware and are working on it.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Update, 1:15pm: The wireless network is again available in all of Rock dorm. Thank you for your patience while we resolved this issue. Please report any lingering questions or connection issues to the Help Desk.

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Due to some equipment problems, the wireless network in parts of Rock dorm is currently unavailable. We are working to resolve the issue as quickly as possible. Thank you for your patience.

Please call the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440