Author: Katie Feno

RESOLVED: Calls To and From Off-Campus Numbers Not Available

Update, 11:15am: All telephone service has been restored and community members should be able to make calls to and from their campus extensions as normal. Thank you for your patience while we resolved this issue.

Please report any lingering issues or oddities to the Help Desk.

Update, 8:30am: It appears that all campus phone service, both to and from on and off-campus numbers is unavailable in Taylor Hall. We are continuing to work to resolve all issues as quickly as possible.

Early this morning, community members started experiencing issues with calls to and from off-campus telephone numbers. Calls from campus extensions to and from other campus extensions appears to be working normally. LITS is working with the vendor to resolve the issue as quickly as possible. We apologize for any inconvenience.

If you have any questions, please contact the Help Desk at help@brynmawr.edu.

Apple Security Update Released; LITS will Push Update to all College Owned Apple Computers at 5pm TODAY (9/22)

Apple recently released a security update to iOS and OS systems. These updates address a zero-day vulnerability. It is crucial that all community members update all of their Apple devices, including iPads, iPhones, computers, and Apple Watches as soon as possible.

Beginning at 5pm today (Friday, 9/22), LITS will push this critical update to all College-owned Apple computers.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often. If you update your computer prior to 5pm, it will not restart again after we push the updates out.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update or if you want help doing the update on your own, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

New Version of MacOS (Sonoma) Coming this Fall

This fall, the newest Apple operating system macOS Sonoma (version 14.0) will be released. Though we don’t know the exact release date, we’re busily testing a beta version of the macOS so that we can identify any quirks or peculiarities before it becomes publicly available.

Whenever Apple releases a new version of macOS, they also deprecate one of their older versions. This time, macOS Big Sur is the one that is scheduled to fall out of support. Once Apple stops supporting this version, they also stop releasing security updates for it and it becomes critical to update to a newer version as soon as possible.

You can easily use the steps on the Apple website to to find which version of Mac OS you’re using.

If you find that you’re running Big Sur (or something earlier!), you can find instructions from Apple support on performing an update on MacOS. Please make sure that all of your files are backed up before you start the update – though the process is usually straightforward, it’s always best to have a backup in case something goes wrong. This is particularly important if you are updating from a significantly older version of macOS (version 10.15 or older).

If you’d like assistance with checking the version of your OS or with updating or with backing up your files, please contact the Help Desk at 610-526-7440 or  help@brynmawr.edu.

RESOLVED: Network in New Dorm Unavailable, TODAY 11:30am

Update, 1:15pm: Wired and wireless internet access in New Dorm has been restored. Please report any lingering issues to the Help Desk.

Due to equipment issues, the wired and wireless networks in New Dorm will be unavailable starting at 11:30am today while we perform some necessary maintenance. We will work to keep the downtime as brief as possible and thank you for your patience while we work to get everything back up and running.

Please reach out to the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED:Campus Phone Service in Old Library Unavailable

Update, 9:50pm: Phone service in Old Library has been restored. Please report any lingering issues to the Help Desk.

Due to equipment issues, campus telephone service in Old Library is currently unavailable. LITS team members are working to restore service as quickly as possible. We apologize for the inconvenience and thank you in advance for your patience.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Remote Access to Software via LabStats Unavailable

Starting this morning, community members have reported issues using LabStats to access College software remotely. LITS staff members are working to diagnose the issue and bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

Network Interruptions Possible this Week

The vendor that provides our network equipment has let us know about a critical vulnerability that we are working to address as quickly as possible. As this work is being done, there may be possible interruptions to both the wired and wireless internet in various locations across campus. Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

RESOLVED: Phone Calls and SMS Messages Unavailable in Duo

Update: 11:55am: We’ve just heard from Duo that this issue has been resolved and people can once again authenticate to Duo via phone calls and SMS (text) messages. Thank you for your patience while Duo identified and resolved this issue.

Please contact the Help Desk if you have any further questions or concerns, or if you notice anything wonky.

As of early this morning, Duo has been experiencing issues with using phone calls and SMS (text) messages as a way to authenticate via Duo. Duo is aware of the issue and is working on it, but as of now there is no ETA for a fix.

Using the Duo app to send and receive push notifications via DuoMobile.

We will update again as we have more information. You can also see updates directly from Duo here: https://status.duo.com/.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

 

Wireless Certificate Replacement Today, 8/1

The wireless (eduroam) security certificate will be replaced today, 8/1. There will be minimal disruption to your connection to the wireless network. Once the replacement is complete, you will be prompted by your computer to accept the new certificate the next time you attempt to connect to eduroam.

Please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu with any question or issues connecting to eduroam!

Yearly Lab and Classroom Computer Refresh: Beginning August 7th

Beginning on Monday, August 7th LITS will be updating all computers in labs, teaching spaces, and classrooms. During this refresh, some computers will be replaced while others will just have their software configurations and packages refreshed. This update will happen on a rolling basis and will continue through most of the month of August.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: Microsoft 365 Login Message

Update, 1:30pm: We have confirmed that this is a legitimate pop-up from Microsoft. You can click on “Confirm” to get past the screen. For more information see: How to verify your Outlook.com account – Microsoft Support

We haven’t got any information as to why many community  members started seeing this message now, but we will update here if we learn more.
Thank you for your patience while we investigated this.

Starting late last week, some community members have reported getting a message asking to confirm account details before signing in to Microsoft 365. Please close the window without clicking on anything and then go back to webmail. You should be access email as normal at that point. If you’re still having trouble, the Outlook Desktop Client is working without issue. If you need help setting it up, please contact the Help Desk.

We’ve escalated the issue to Microsoft and are waiting to hear back.

Please remember that you should never click on unknown or strange buttons or links. Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: No Internet Access in BYC

Update: Internet access in BYC has been restored. Thank you for your patience.

Due to some equipment issues, Betws- y -Coed is currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.