Author: Katie Surkin

Starting this morning, community members have reported issues using LabStats to access College software remotely. LITS staff members are working to diagnose the issue and bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

The vendor that provides our network equipment has let us know about a critical vulnerability that we are working to address as quickly as possible. As this work is being done, there may be possible interruptions to both the wired and wireless internet in various locations across campus. Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

Update: 11:55am: We’ve just heard from Duo that this issue has been resolved and people can once again authenticate to Duo via phone calls and SMS (text) messages. Thank you for your patience while Duo identified and resolved this issue.

Please contact the Help Desk if you have any further questions or concerns, or if you notice anything wonky.

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As of early this morning, Duo has been experiencing issues with using phone calls and SMS (text) messages as a way to authenticate via Duo. Duo is aware of the issue and is working on it, but as of now there is no ETA for a fix.

Using the Duo app to send and receive push notifications via DuoMobile.

We will update again as we have more information. You can also see updates directly from Duo here: https://status.duo.com/.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

 

Beginning on Monday, August 7th LITS will be updating all computers in labs, teaching spaces, and classrooms. During this refresh, some computers will be replaced while others will just have their software configurations and packages refreshed. This update will happen on a rolling basis and will continue through most of the month of August.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Update, 1:30pm: We have confirmed that this is a legitimate pop-up from Microsoft. You can click on “Confirm” to get past the screen. For more information see: How to verify your Outlook.com account – Microsoft Support

We haven’t got any information as to why many community  members started seeing this message now, but we will update here if we learn more.
Thank you for your patience while we investigated this.

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Starting late last week, some community members have reported getting a message asking to confirm account details before signing in to Microsoft 365. Please close the window without clicking on anything and then go back to webmail. You should be access email as normal at that point. If you’re still having trouble, the Outlook Desktop Client is working without issue. If you need help setting it up, please contact the Help Desk.

We’ve escalated the issue to Microsoft and are waiting to hear back.

Please remember that you should never click on unknown or strange buttons or links. Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

Update: Internet access in BYC has been restored. Thank you for your patience.

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Due to some equipment issues, Betws- y -Coed is currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Update: This has been resolved and scanning should be functioning normally again. Please report any lingering issues to the Help Desk.

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Starting this morning, community members have reported that they are unable to scan from Canons. The scans seems to start successfully, but then give an error stating, “The server was unable to add the scanned page to the document. Scan job aborted!”

LITS is actively working with Canon to diagnose and resolve the issue. Thank you in advance for your patience.

If you have any questions, please reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.

Update, 9:40am: Internet connectivity has been restored to both Batten and Brecon. Please report any lingering issues to the Help Desk.

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Due to some equipment issues and a power outage, both Brecon and Batten are currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

UPDATE: Microsoft reports that this issue is fully resolved. Please report any lingering issues to the Help Desk.

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Starting this morning, some community members are reporting issues accessing their email via the web and desktop clients. Community members have had success with the Outlook mobile app. Please contact the Help Desk if you need help setting it up.

This is a Microsoft wide issue and we don’t currently have an estimated time for resolution. We will provide an update as soon as we have one from Microsoft.

Apple recently released security updates to iOS and OS systems. These updates address a zero-day vulnerability. It is crucial that all community members update all of their Apple devices, including iPads, iPhones, computers, and Apple Watches as soon as possible.

Beginning this morning (Monday, 6/26), LITS will begin pushing this critical update to all College-owned Apple computers.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Update, 2:00pm: All community members should be able to print to Canons once again. Please report any lingering issues to the Help Desk.

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Starting this morning, College community members are reporting that they are unable to print to Canon printers. LITS staff members are actively investigating the issue and are working to resolve things as quickly as possible.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.