Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
Update, 9:50pm: Phone service in Old Library has been restored. Please report any lingering issues to the Help Desk.
Due to equipment issues, campus telephone service in Old Library is currently unavailable. LITS team members are working to restore service as quickly as possible. We apologize for the inconvenience and thank you in advance for your patience.
Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
The vendor that provides our network equipment has let us know about a critical vulnerability that we are working to address as quickly as possible.
All services hosted at Bryn Mawr College (including Moodle), as well as internet access from campus will be unavailable for about 30 minutes beginning at 6pm tonight, August 29.
Thank you for your patience as we perform this urgent work.
Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu
Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.
Be on the lookout for messages titled “Mailbox storage for [your email address] is almost full.” This is a fraudulent email.
Do not open attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Dear Bryn Mawr community,
Please disregard the emails sent from Moodle around 2pm today (8/25). They were inadvertently sent as part of maintenance work that LITS was performing on Moodle.
The emails were titled “New sign in to your Bryn Mawr Moodle account” and advised Moodle users that they had logged into Moodle and that a password reset may be necessary. While we do not believe there has been any sort of account compromise, community members who are concerned can reset their password by visiting password.brynmawr.edu.
We apologize for the confusion and are monitoring the situation. Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions.
Thank you!
Jennifer Spohrer (Hear my name)
Director of Educational and Scholarly Technology
Library and Information Technology Services (LITS)
Carpenter A5
Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.
Be on the lookout for messages that offer a free piano, or other friendly-seeming giveaways.
Do not open attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Starting this morning, community members have reported issues using LabStats to access College software remotely. LITS staff members are working to diagnose the issue and bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.
Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440
The vendor that provides our network equipment has let us know about a critical vulnerability that we are working to address as quickly as possible. As this work is being done, there may be possible interruptions to both the wired and wireless internet in various locations across campus. Thank you for your patience as we perform this urgent work.
Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu
LITS will be performing emergency maintenance on Moodle between 7 AM and 8 AM on Thursday, Aug 24, 2023. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Update: 11:55am: We’ve just heard from Duo that this issue has been resolved and people can once again authenticate to Duo via phone calls and SMS (text) messages. Thank you for your patience while Duo identified and resolved this issue.
Please contact the Help Desk if you have any further questions or concerns, or if you notice anything wonky.
As of early this morning, Duo has been experiencing issues with using phone calls and SMS (text) messages as a way to authenticate via Duo. Duo is aware of the issue and is working on it, but as of now there is no ETA for a fix.
Using the Duo app to send and receive push notifications via DuoMobile.
We will update again as we have more information. You can also see updates directly from Duo here: https://status.duo.com/.
Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu
Our upgrade to Moodle 4.2 is complete and the site is now online.
To learn more what is new/changed:
If you need help:
Where are my old courses?
If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu, 610-526-7440).
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.