Panopto: Scheduled Maintenance 9:30-11pm on 11/2/2023

Panopto has announced that its cloud service maintenance scheduled for 9:30-11:00pm EDT on Thursday, Nov. 2 will involve a brief outage starting at approximately 9:45 pm and lasting up to 10 minutes.

The Panopto website, video streaming, and browser-based recording (Panopto Capture) will be unavailable during this outage.

If you need to record, use Panopto’s desktop app instead — it saves recordings in progress to the computer’s hard drive and will upload or resume uploading them to the Panopto site once it is available.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RStudio Server access ends 5 January 2024

LITS will shut down rstudio.brynmawr.edu, the college’s RStudio Server installation, on 5 January 2024.

Please download any R projects, files, or data on rstudio.brynmawr.edu that you want to keep before this date. LITS will not save any content stored on rstudio.brynmawr.edu before shutting it down.

If you use the RStudio IDE for data analysis, it will continue to be available as a free download from Posit, on classroom and public library and lab computers, and remotely via LabStats and Apporto.

If you teach with R, we have replaced RStudio Server with an institutional license for a cloud-based alternative called Posit Cloud, which LITS successfully pilot-tested with faculty teaching in the data science program last year. Posit Cloud has features designed explicitly to facilitate teaching with R that were not available with our local RStudio Server install, such as collaborative projects, shared workspaces, and easier student account creation. See our AskAthena article on Teaching with Posit Cloud for more information.

If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu or 610-526-7440)

WordPress Upgrade Tonight, October 13th, 5pm – 6pm

This evening (October 13th) LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption. Thank you for your patience while we perform this necessary work.

Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

Intermittent Trouble Adding Files to H: Drive

Starting this week, community members started reporting issues adding files to their H: drives. This is due to an unusual increase in the number of files that are currently being added to the drive.

We are working as quickly as we are able to provide additional storage to the drive and you may continue to have trouble saving files to your H: drive. In the interim, you can save any eligible files to OneDrive and any shared files to your S: drive. Please remove any data you no longer need from the H: drive.

Thank you for your patience while we work to resolve this storage issue. If you have any questions or concerns, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.

Launch Day: Information Security Education Program


Today is the day! Your Information Security Education Program has launched. All community members with a Bryn Mawr email address (excluding undergraduates) are required to complete the program by 11/1.

Completing the program:
  1. Navigate to the United Educators Learning Portal
  2. Log in using your Bryn Mawr email address and the password InfoSec@BrynMawr1
  3. Set up a password and security question of your choice
  4. Complete the five modules with Data Security in the title by November 1st

Note: You do not have to complete the program in one sitting — your progress will be saved. On average, the entire program takes ~50 minutes.

Password not working?
  1. Request a new password from United Educators
  2. Enter your Bryn Mawr email address
  3. Check your email for a message from noreply-learningportal@ue.org containing a new password

Note: The password to the United Educators Learning Portal is not connected or related to your password for your College accounts.

Not sure if you need to complete the InfoSec Program?

Complete the short quiz below to find out!

For additional information about the Information Security Education Program, please see our Information Security Education page on the College site.

For any additional questions, please reach out to the Help Desk at help@brynmawr.edu or 610-526-7440

Bonus content:

It was a dark and spoooooky day in Las Vegas when a Spider and a BlackCat* descended upon the casinos. The Spider and BlackCat used their wily social engineering skills to gain access to the casinos’ data and hold it ransom! All (most) of Las Vegas was thrown into chaos for days and days. Tasks that were done by computers were now being done by hand! [insert scream sound effect]

To read more about this haunted happening, see Vox’s explainer of the ransomware attack.

* The groups Scattered Spider and ALPHV/BlackCat are believed to be responsible for the ransomware attack.

RESOLVED: Calls To and From Off-Campus Numbers Not Available

Update, 11:15am: All telephone service has been restored and community members should be able to make calls to and from their campus extensions as normal. Thank you for your patience while we resolved this issue.

Please report any lingering issues or oddities to the Help Desk.


Update, 8:30am: It appears that all campus phone service, both to and from on and off-campus numbers is unavailable in Taylor Hall. We are continuing to work to resolve all issues as quickly as possible.


Early this morning, community members started experiencing issues with calls to and from off-campus telephone numbers. Calls from campus extensions to and from other campus extensions appears to be working normally. LITS is working with the vendor to resolve the issue as quickly as possible. We apologize for any inconvenience.

If you have any questions, please contact the Help Desk at help@brynmawr.edu.

Bryn Mawr Blogs and Comment Spam: Change to WordPress Settings

To reduce comment spam, LITS has updated all blogs on Bryn Mawr Blogs to require users to be registered and logged in in order to comment on a page or post.
If you are a blog administrator and your target audience contains a large amount of users that have non-BMC or non-TriCo emails, this setting can be changed to allow anonymous users to comment on your blog. Please understand that this will make your blog susceptible to comment spam and you may start to see a large influx of comment notifications in your email inbox.
To learn more about comment moderation and allowing anonymous users to comment on your blogs, please see our Bryn Mawr Blogs comment documentation in Ask Athena.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

Moodle Maintenance Requiring Downtime at 8am October 12, 2023

We will be performing maintenance on Moodle on Thursday, October 12 at that requires a brief service outage.

This maintenance will begin at approximately 8:00am and last no longer than 30 minutes. You may lose access to Moodle during this window and/or experience slow or unusual behavior.

If you have questions or concerns, please contact the Help Desk (help@brynmawr.edu or 610-526-7440).