Category: System Status

downtime (scheduled or not), updates, interrruptions …

Unscheduled Moodle Maintenance: Tuesday, November 14

LITS will be performing emergency maintenance on Moodle between 7 AM and 8 AM on Tuesday, Nov 14, 2023. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Panopto: Scheduled Maintenance 9:30-11pm on 11/2/2023

Panopto has announced that its cloud service maintenance scheduled for 9:30-11:00pm EDT on Thursday, Nov. 2 will involve a brief outage starting at approximately 9:45 pm and lasting up to 10 minutes.

The Panopto website, video streaming, and browser-based recording (Panopto Capture) will be unavailable during this outage.

If you need to record, use Panopto’s desktop app instead — it saves recordings in progress to the computer’s hard drive and will upload or resume uploading them to the Panopto site once it is available.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

WordPress Upgrade Tonight, October 13th, 5pm – 6pm

This evening (October 13th) LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption. Thank you for your patience while we perform this necessary work.

Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

Intermittent Trouble Adding Files to H: Drive

Starting this week, community members started reporting issues adding files to their H: drives. This is due to an unusual increase in the number of files that are currently being added to the drive.

We are working as quickly as we are able to provide additional storage to the drive and you may continue to have trouble saving files to your H: drive. In the interim, you can save any eligible files to OneDrive and any shared files to your S: drive. Please remove any data you no longer need from the H: drive.

Thank you for your patience while we work to resolve this storage issue. If you have any questions or concerns, please contact the Help Desk: help@brynmawr.edu or 610-526-7440.

RESOLVED: Calls To and From Off-Campus Numbers Not Available

Update, 11:15am: All telephone service has been restored and community members should be able to make calls to and from their campus extensions as normal. Thank you for your patience while we resolved this issue.

Please report any lingering issues or oddities to the Help Desk.

Update, 8:30am: It appears that all campus phone service, both to and from on and off-campus numbers is unavailable in Taylor Hall. We are continuing to work to resolve all issues as quickly as possible.

Early this morning, community members started experiencing issues with calls to and from off-campus telephone numbers. Calls from campus extensions to and from other campus extensions appears to be working normally. LITS is working with the vendor to resolve the issue as quickly as possible. We apologize for any inconvenience.

If you have any questions, please contact the Help Desk at help@brynmawr.edu.

Moodle Maintenance Requiring Downtime at 8am October 12, 2023

We will be performing maintenance on Moodle on Thursday, October 12 at that requires a brief service outage.

This maintenance will begin at approximately 8:00am and last no longer than 30 minutes. You may lose access to Moodle during this window and/or experience slow or unusual behavior.

If you have questions or concerns, please contact the Help Desk (help@brynmawr.edu or 610-526-7440).

Apple Security Update Released; LITS will Push Update to all College Owned Apple Computers at 5pm TODAY (9/22)

Apple recently released a security update to iOS and OS systems. These updates address a zero-day vulnerability. It is crucial that all community members update all of their Apple devices, including iPads, iPhones, computers, and Apple Watches as soon as possible.

Beginning at 5pm today (Friday, 9/22), LITS will push this critical update to all College-owned Apple computers.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often. If you update your computer prior to 5pm, it will not restart again after we push the updates out.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update or if you want help doing the update on your own, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Campus Internet and Services Unavailable 9/17 3-6AM

Update 9/18: This work was completed successfully during the specified outage window. Thanks for your patience!

LITS staff will be rebooting the core network switch and applying updates on Sunday, September 17th from 3:00am – 6:00am. During the reboot there will be no network connectivity, including wireless.

All services hosted at Bryn Mawr College (including Moodle), as well as internet access from campus will be unavailable.

The telephone service is on a different network and will not be affected.

Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu