Category: System Status

Updated 3/7/23 at 3:40pm:

Campus telephone service has been restored.

Please contact the Help Desk with any questions or issues. help@brynmawr.edu or 610-526-7440.

Thank you for your patience!

This morning’s planned telephone service outage will continue longer than expected.

Our telephone support provider is still working on the upgrade and service is currently intermittent.

Update: LITS has resolved the log in issue with Mailman and listservs should now be working normally. Please report any oddities or additional issues to the Help Desk.

Thank you for your patience!

Starting this morning, community members are unable to login to Mailman listservs. This means that folks are unable to release emails sent to campus listservs or make any changes to their lists. We are looking into the issue and working to resolve things as quickly as possible.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Update, 11:05am: Community members should now be able to login to all campus services. Please reach out to the Help Desk if you’re still having trouble.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Updated 2/14/23 at 5:10pm

LITS will begin pushing a critical update to all College-owned Apple computers at 10PM tonight, February 14^th.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Apple recently released security updates to macOS 13.2.1 and Safari 16.3.1 which address a zero-day vulnerability.

LITS recommends that you update all of your Apple devices (computers, phones, iPads, etc.) at your earliest convenience.

We are currently assessing and may push an update for College-owned computers.

Macs running macOS 13 Ventura:

1. In the top-left corner of your desktop click the Apple icon
   
2. Click System Settings
3. Click General
4. Click Software Update
5. Wait for updates to be downloaded
6. Click Update/Upgrade

Macs running macOS 12 Monterey and macOS 11 Big Sur:

1. In the top-left corner of your desktop click the Apple icon
2. Click About This Mac
3. Click Software Update
4. Wait for updates to be downloaded
5. Click Update/Upgrade

More information on updating: https://support.apple.com/en-us/HT201541

Contact the Help Desk with questions: 610-526-7440 or help@brynmawr.edu.

Update, 1:15pm: Duo reports this issue is resolved and everyone should be able to use the service as usual. Please report any lingering issues to the Help Desk.

Starting earlier today, community members have reported trouble logging in to campus services that are Duo-protected. After typing in credentials, the Duo prompt screen either fails to load or loads very slowly. Some comunity members are getting a message that the service is busy. Additionally, the mobile push option is not working at all. If you get to the Duo prompts, you can authenticate via a passcode sent through a text message or phone call.

We’re investigating the issue with the vendor and will update as we know more. Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

In order to perform some necessary maintenance, the Campus Center will be without internet access beginning at 3pm on Wednesday, March 8th. The outage will last until all work is completed on Thursday, March 9th.

During this time, offices in the building may be operating on an adjusted schedule. Please check directly with those office for any changes to their hours or services.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.