Category: System Status

downtime (scheduled or not), updates, interrruptions …

RESOLVED: Phone Calls and SMS Messages Unavailable in Duo

Update: 11:55am: We’ve just heard from Duo that this issue has been resolved and people can once again authenticate to Duo via phone calls and SMS (text) messages. Thank you for your patience while Duo identified and resolved this issue.

Please contact the Help Desk if you have any further questions or concerns, or if you notice anything wonky.

As of early this morning, Duo has been experiencing issues with using phone calls and SMS (text) messages as a way to authenticate via Duo. Duo is aware of the issue and is working on it, but as of now there is no ETA for a fix.

Using the Duo app to send and receive push notifications via DuoMobile.

We will update again as we have more information. You can also see updates directly from Duo here: https://status.duo.com/.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

 

FINAL REMINDER: Moodle Downtime and Upgrade August 14, 2023

Moodle will be down on Monday, August 14, 2023, while LITS completes the final steps of upgrading to Moodle 4.2.

Check out this video preview of the new interface!

The first time you log in after August 14, please complete the user tour to learn about changes to the Moodle interface. We will post links to additional guides and video demos immediately following the update. In-person support will be available by appointment or drop in to Canaday 315 on Monday, August 28, 10am-12pm and 1-3pm.

As a reminder, access to Moodle Archive ends on August 14. Teachers who want personal back-up copies of courses on this site must create and download them NOW. (LITS has archived back-up copies of fall 2017-summer 2020 academic courses and will continue to copy them into new Moodle shells on request after August 15.)

If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu, 610-526-7440).

Wireless Certificate Replacement Today, 8/1

The wireless (eduroam) security certificate will be replaced today, 8/1. There will be minimal disruption to your connection to the wireless network. Once the replacement is complete, you will be prompted by your computer to accept the new certificate the next time you attempt to connect to eduroam.

Please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu with any question or issues connecting to eduroam!

Yearly Lab and Classroom Computer Refresh: Beginning August 7th

Beginning on Monday, August 7th LITS will be updating all computers in labs, teaching spaces, and classrooms. During this refresh, some computers will be replaced while others will just have their software configurations and packages refreshed. This update will happen on a rolling basis and will continue through most of the month of August.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: Microsoft 365 Login Message

Update, 1:30pm: We have confirmed that this is a legitimate pop-up from Microsoft. You can click on “Confirm” to get past the screen. For more information see: How to verify your Outlook.com account – Microsoft Support

We haven’t got any information as to why many community  members started seeing this message now, but we will update here if we learn more.
Thank you for your patience while we investigated this.

Starting late last week, some community members have reported getting a message asking to confirm account details before signing in to Microsoft 365. Please close the window without clicking on anything and then go back to webmail. You should be access email as normal at that point. If you’re still having trouble, the Outlook Desktop Client is working without issue. If you need help setting it up, please contact the Help Desk.

We’ve escalated the issue to Microsoft and are waiting to hear back.

Please remember that you should never click on unknown or strange buttons or links. Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: No Internet Access in BYC

Update: Internet access in BYC has been restored. Thank you for your patience.

Due to some equipment issues, Betws- y -Coed is currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Reminder: Moodle Downtime and Upgrade on August 14, 2023

Moodle will be down on Monday, August 14, 2023, while LITS completes the final steps of upgrading to version 4.2:

  • The Moodle interface will be updated, but content on moodle.brynmawr.edu (including fall 2023 courses) and that URL will NOT change.
  • Access to Moodle Archive (moodlearchive.brynmawr.edu) will end. Teachers who want personal back-up copies of courses on this site should create them ASAP. LITS has archived back-ups of fall 2017-summer 2020 academic courses and will continue to copy them into new Moodle shells on request after August 15.

Want a sneak preview of the new interface? Log into our Moodle 4 sandbox using one of these username (password) combinations:

  • Student view sample course — lpalpantine (SithLord!83) or dvader (IAmYourFather!80)
  • Instructor sandbox – okenobi (JediMaster!77) or lskywalker (JediRule!83)

We will provide details about the changes, video demos, and user tours with the upgrade and in-person support will be available by appointment and at a drop-in event on August 28.

If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu, 610-526-7440).

RESOLVED: Trouble Scanning on Canon Devices

Update: This has been resolved and scanning should be functioning normally again. Please report any lingering issues to the Help Desk.

Starting this morning, community members have reported that they are unable to scan from Canons. The scans seems to start successfully, but then give an error stating, “The server was unable to add the scanned page to the document. Scan job aborted!”

LITS is actively working with Canon to diagnose and resolve the issue. Thank you in advance for your patience.

If you have any questions, please reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.