Category: System Status

downtime (scheduled or not), updates, interrruptions …

Campus Internet and Services Unavailable 9/17 3-6AM

Update 9/18: This work was completed successfully during the specified outage window. Thanks for your patience!

LITS staff will be rebooting the core network switch and applying updates on Sunday, September 17th from 3:00am – 6:00am. During the reboot there will be no network connectivity, including wireless.

All services hosted at Bryn Mawr College (including Moodle), as well as internet access from campus will be unavailable.

The telephone service is on a different network and will not be affected.

Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

RESOLVED: No Network access in GSSWSR, some wireless problems in Park

Update, 11:45am: Full internet access has been restored in both GSSWSR and Park. Thank you for your patience while we got everything sorted out. Please report any lingering issues to the Help Desk.

Due to equipment issues, the wired and wireless networks at GSSWSR are currently unavailable.

Community members in Park may also experience some problems using the wireless network.

Thank you for your patience while we work to get everything back up and running.

Please reach out to the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Network in New Dorm Unavailable, TODAY 11:30am

Update, 1:15pm: Wired and wireless internet access in New Dorm has been restored. Please report any lingering issues to the Help Desk.

Due to equipment issues, the wired and wireless networks in New Dorm will be unavailable starting at 11:30am today while we perform some necessary maintenance. We will work to keep the downtime as brief as possible and thank you for your patience while we work to get everything back up and running.

Please reach out to the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: BIONIC Intermittently Unavailable

Updated 9/3 11:40am: issues are fully resolved.
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Updated 9/3 11:20am: access to BIONIC is restored. LITS is still working on resolving underlying issues. Please repot any access issues to the Help Desk.
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Some BiCo community members have reported that they are unable to log in to BIONIC. LITS is investigating the issue and will work to resolve it as quickly as possible. We will share more information here as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Resolved: Moodle Currently Unavailable

Updated 9/1/23 at 9am: This issue is resolved. Please reach out right away if you’re unable to access Moodle.

Community members are reporting an error (“Database connection failed”) when trying to access Moodle. LITS is investigating now and will work to resolve the issue as quickly as possible. We will share more information as we have it.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440

RESOLVED:Campus Phone Service in Old Library Unavailable

Update, 9:50pm: Phone service in Old Library has been restored. Please report any lingering issues to the Help Desk.

Due to equipment issues, campus telephone service in Old Library is currently unavailable. LITS team members are working to restore service as quickly as possible. We apologize for the inconvenience and thank you in advance for your patience.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Inadvertent Moodle Email – 8/25

Dear Bryn Mawr community,

Please disregard the emails sent from Moodle around 2pm today (8/25). They were inadvertently sent as part of maintenance work that LITS was performing on Moodle.

The emails were titled “New sign in to your Bryn Mawr Moodle account” and advised Moodle users that they had logged into Moodle and that a password reset may be necessary. While we do not believe there has been any sort of account compromise, community members who are concerned can reset their password by visiting password.brynmawr.edu.

We apologize for the confusion and are monitoring the situation. Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions.

Thank you!
Jennifer Spohrer  (Hear my name)
Director of Educational and Scholarly Technology
Library and Information Technology Services (LITS)
Carpenter A5

Remote Access to Software via LabStats Unavailable

Starting this morning, community members have reported issues using LabStats to access College software remotely. LITS staff members are working to diagnose the issue and bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.

Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440

Network Interruptions Possible this Week

The vendor that provides our network equipment has let us know about a critical vulnerability that we are working to address as quickly as possible. As this work is being done, there may be possible interruptions to both the wired and wireless internet in various locations across campus. Thank you for your patience as we perform this urgent work.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

Unscheduled Moodle Maintenance: Thursday, August 24

LITS will be performing emergency maintenance on Moodle between 7 AM and 8 AM on Thursday, Aug 24, 2023. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.