Category: System Status

Update, 9:15am: Community members are now able to log in to all services as usual. Please report any lingering issues to the Help Desk.

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Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Starting this morning, community members began having trouble using Office 365 services, including email, calendar, and OneDrive. This is a Microsoft wide issue and we don’t currently have an estimated time for resolution. We will provide an update as soon as we have one from Microsoft.

If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Canaday and Carpenter libraries will be CLOSED on Friday, June 2nd.

Due to a Delaware County water main break, Canaday and Carpenter have very low water pressure and no air conditioning.

Collier will be operating with normal hours. We’re sorry for any inconvenience this may cause!

Please contact library@brynmawr.edu or help@brynmawr.edu with questions.

This evening, LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption.

Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

Update (5/31/2023, @8am EST): Service has been restored to College softphones and the MiCollab application. Unfortunately, as part of this restoration, changes made to your voicemail after March 7th, 2023 have been reversed. Here’s what that means for you:

• Any voicemail messages received after March 7th are gone and irrecoverable.
• Any voicemail messages deleted after March 7th will reappear. These messages can be safely deleted.
• If you requested a voicemail PIN reset after March 7th, please submit a new ticket if you’re unable to access your voicemail.
• Any new community members that started after March 7th may need to re-set up their voicemail. If you have an assigned extension, but cannot set up your voicemail, please contact the Help Desk.
• Any changes to your voicemail greeting after March 7th may have been reverted.

Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.

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Update (5/30/2023 @11am EST): Community members are still able to access their voicemails from their physical desk phones, but may not be able to when calling in.

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Starting late last week, community members began experiencing issues logging in to and accessing their College softphone, icluding making and receiving calls and checking voicemail, via MiCollab. Anyone who was logged in to the service has been logged out and anyone attempting to log in gets an “invalid password” error message.

LITS is currently working with the vendor to resolve the issue. We apologize in advance of any inconvenience this causes.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

Before the start of the fall 2023 term, LITS needs to upgrade Moodle from its current version (3.11.11) to version 4.1.

This upgrade will require significant downtime for Moodle, but we are developing an upgrade process that we hope will be minimally disruptive as possible:

• Moodle will be completely unavailable on August 14, 2023 while we perform the final part of this upgrade.
  • We have worked with departments hosting summer programs and orientations to identify this as the least disruptive date.
  • Departments should plan for full-day outage, but we will try to shorten that if possible.
• Unlike in past major upgrades, we will not need to have two sites running simultaneously. This means:
  • The Moodle URL (moodle.brynmawr.edu) will not change.
  • We will not need to copy content from one site to another. Everything that is on Moodle on Aug 13 (including fall 2023 academic courses) will still be there on August 15.
• Access to Moodle Archive (https://moodlearchive.brynmawr.edu/) will end on August 14.
  • LITS will save backups of fall 2017-summer 2020 academic courses.
  • Instructors use the request course copy service to have these backups restored into new Moodle courses if needed.
  • Faculty and staff can also create personal backups of their Moodle Archive courses prior to August 14 to store on a hard drive, network drive or in cloud storage (e.g., OneDrive)

Most changes to Moodle 4.1 are interface changes designed to make the site easier to use or incorporate add-on features (such as the collapsible topics course format) into the core software. We will post additional details in the coming months and provide advance demos and faculty and staff support options in August-September to make the transition as smooth as possible.

If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu, 610-526-7440) or schedule a meeting with a member of the Moodle support team.

 

LITS will be performing emergency maintenance on Moodle at  8:00 AM on Monday, May 15, 2023. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Update, 5:20pm: Microsoft has resolved all of the slowness issues and Webmail should be speeding along as normal. Please report any lingering issues to the Help Desk.

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Starting this morning, community members have started experiencing some significant slowness when logging in to and using Webmail. The site, emails, and calendar entries will eventually load, but there are noticeable delays. We’ve already reached out to Microsoft for any details or expected resolution times.

There are no reported slowness issues on the Outlook Desktop client or mobile apps.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

Update: Service has been restored and community members should be able to log in to all services as usual. Please report any lingering issues to the Help Desk.

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Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Updated 4/13/23 at 2:00pm: NetReg is available. Please report any issues to the Help Desk.

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Network registration for personal and College-owned devices (https://netreg.brynmawr.edu) is currently unavailable.

LITS is working to restore this service as quickly as possible. We will post updates as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.