Category: System Status

downtime (scheduled or not), updates, interrruptions …

Reminder: Moodle Downtime and Upgrade on August 14, 2023

Moodle will be down on Monday, August 14, 2023, while LITS completes the final steps of upgrading to version 4.2:

  • The Moodle interface will be updated, but content on moodle.brynmawr.edu (including fall 2023 courses) and that URL will NOT change.
  • Access to Moodle Archive (moodlearchive.brynmawr.edu) will end. Teachers who want personal back-up copies of courses on this site should create them ASAP. LITS has archived back-ups of fall 2017-summer 2020 academic courses and will continue to copy them into new Moodle shells on request after August 15.

Want a sneak preview of the new interface? Log into our Moodle 4 sandbox using one of these username (password) combinations:

  • Student view sample course — lpalpantine (SithLord!83) or dvader (IAmYourFather!80)
  • Instructor sandbox – okenobi (JediMaster!77) or lskywalker (JediRule!83)

We will provide details about the changes, video demos, and user tours with the upgrade and in-person support will be available by appointment and at a drop-in event on August 28.

If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu, 610-526-7440).

RESOLVED: Trouble Scanning on Canon Devices

Update: This has been resolved and scanning should be functioning normally again. Please report any lingering issues to the Help Desk.

Starting this morning, community members have reported that they are unable to scan from Canons. The scans seems to start successfully, but then give an error stating, “The server was unable to add the scanned page to the document. Scan job aborted!”

LITS is actively working with Canon to diagnose and resolve the issue. Thank you in advance for your patience.

If you have any questions, please reach out to the Help Desk: help@brynmawr.edu or 610-526-7440.

RESOLVED: Internet Connectivity Unavailable in Brecon and Batten

Update, 9:40am: Internet connectivity has been restored to both Batten and Brecon. Please report any lingering issues to the Help Desk.

Due to some equipment issues and a power outage, both Brecon and Batten are currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

VPN Unavailable: Monday (7/3) 8am-12pm

On Monday (7/3), LITS will be performing a significant upgrade to our VPN service. During this time, community members will be unable to access their College network drives (H:, S:, Q:, etc.) from off-campus. We apologize for any inconvenience this causes.

Once the upgrade is complete, community members will be prompted to upgrade their Pulse Secure clients. Once the client has been upgraded, community members will see the following changes:

  • Branding will change from Pulse Secure to Ivanti Secure Access
  • College network drives (H:, S:, Q:, etc.) will no longer be available via ingress.brynmawr.edu.
  • All community members will need to use the Ivanti Secure Access client to access network drives via File Explorer and Finder.

Instructions for performing the upgrade on your computer and more details about Ivanti Secure Access will be available closer to the date of the upgrade. If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.

RESOLVED: Intermittent Office 365 Access Issues Today (6/27)

UPDATE: Microsoft reports that this issue is fully resolved. Please report any lingering issues to the Help Desk.

Starting this morning, some community members are reporting issues accessing their email via the web and desktop clients. Community members have had success with the Outlook mobile app. Please contact the Help Desk if you need help setting it up.

This is a Microsoft wide issue and we don’t currently have an estimated time for resolution. We will provide an update as soon as we have one from Microsoft.

If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

LITS Pushing Updates to College-Owned Computers today (Monday, 6/26)

Apple recently released security updates to iOS and OS systems. These updates address a zero-day vulnerability. It is crucial that all community members update all of their Apple devices, including iPads, iPhones, computers, and Apple Watches as soon as possible.

Beginning this morning (Monday, 6/26), LITS will begin pushing this critical update to all College-owned Apple computers.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

RESOLVED: Community Members Unable to Print to Canon Printers

Update, 2:00pm: All community members should be able to print to Canons once again. Please report any lingering issues to the Help Desk.

Starting this morning, College community members are reporting that they are unable to print to Canon printers. LITS staff members are actively investigating the issue and are working to resolve things as quickly as possible.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Bryn Mawr College Services Unavailable

Update, 9:15am: Community members are now able to log in to all services as usual. Please report any lingering issues to the Help Desk.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.