Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
downtime (scheduled or not), updates, interrruptions …
Update, 12:35pm: Wireless connectivity in Radnor has been restored. Please report any lingering issues to the Help Desk. Thank you again for your patience!
This morning, LITS identified an issue with wireless connections in parts of Radnor dormitory. We are working as quickly as we are able to diagnose and resolve these issues. We apologize for any inconvenience.
Please contact the Help Desk with ay questions: help@brynmawr.edu or 610-526-7440
Update, 1/23/24 4:45 PM: This issue has been resolved. LITS has now reset the name of the Quickmail plugin. Thank you for your patience as we dealt with this problem.
In the most recent update, the course email plug-in formerly known as QuickMail changed to CLAMPMail, as show below.
It is the same tool with a new name. (CLAMP stands for the Collaborative Liberal Arts Moodle Project, a consortium of liberal arts colleges that maintains it.)
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440
Update, 4:10pm: Network access should be working normally. Please report any lingering issues to the Help Desk.
This afternoon, the wireless network in parts of Rockefeller dorm stopped working. LITS is actively working to diagnose and resolve the issue as quickly as we are able. Thank you in advance for your patience.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440
Starting late last week, community members began reporting that they were being asked to sign in to their desktop and mobile applications on a much more frequent basis. This is happening with all Office 365 applications, including Teams and Outlook. We are working with the vendor to assess the login settings and make changes to keep them consistent with expected behavior and campus policies. While we are working, you will need to continue to login with your username and password when prompted. We apologize for the inconvenience.
Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
LITS will be performing an urgent upgrade to our VPN this evening from 8pm -10pm. This upgrade will address a security vulnerability.
When you next log in to the VPN client, you may be prompted to update to a newer version of the client.
Thank you for your patience while we complete this critical maintenance. Please contact the Help Desk with any questions at help@brynmawr.edu or 610-526-7440.
As mentioned previously, yesterday’s routine system maintenance included changes to Office 365 logins. This was a necessary update that affected the appearance of the email and Duo login screens.
This morning, community members may find that they need to log in to all of their mobile and desktop Office 365 applications again (including Outlook and Teams). Once you log in, you will be able to use the apps as normal.
If you use Webmail and use the bookmark link in the browser on your College computer, you may need to update the bookmark before you can sign in. You can also navigate to Webmail by typing “webmail.brynmawr.edu” into your browser.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Update: The outage window for email will be approximately 8pm – 9pm. Thank you for your patience.
Tonight, 1/11, LITS will be performing regular routine system maintenance from 6pm – midnight.
Microsoft Office 365 will be unavailable from 6pm – 7pm. All Office 365 services, including email, calendar, OneDrive, and Teams, will be affected.
During this outage, LITS will be working with a vendor to perform a necessary upgrade to Microsoft’s authentication service. After the upgrade, the login screen will look slightly different.
If you have any questions about this upgrade or the login screen, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Routine system maintenance generally occurs on the 2nd and 4th Thursday of each month from 6:00 p.m. – midnight.
2024 Schedule:
Jan 11, 25
Feb 15, 29
Mar 14, 28
Apr 11, 25
Jun 13, 27
Jul 11, 25
Aug 15, 29
Sept 12, 26
Oct 10, 24
Nov 14, 21
LITS coordinates with divisions across the College to confirm our system maintenance schedule annually. Not all systems will necessarily be unavailable during these maintenance windows; however, you should assume that they will be and plan critical work around the system maintenance schedule. LITS will provide details on the LITS Blog whenever possible. Want to receive reminder emails? Subscribe to System Status posts.
LITS implemented this practice in June 2015 to reduce overall system downtime, to improve the security and reliability of College systems and networks, and to maintain compliance with industry and vendor support requirements and best practices.
The PeopleSoft patch testing schedule is determined by our vendor and does not follow the system maintenance schedule.
Contact the Help Desk with questions: help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
This evening (12/11) LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption. Thank you for your patience while we perform this necessary work.
Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
This evening (November 17th) LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption. Thank you for your patience while we perform this necessary work.
Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.