Category: System Status

Update, 2/13, 12:30pm: This work has been completed. Please report any issues to the Help Desk. Thank you again for your patience.

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Update, 2/12 6:45pm: Due to vendor availability, this work will need to be postponed. We will update everyone when a new date and time has been chosen. We apologize for any inconvenience.

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Apporto will be unavailable from 6-7pm on Monday 2/12. During this time LITS will be working with our vendors to move to our new authentication system. After the upgrade, the Duo login screen will look slightly different.

Please report any questions or concerns to the Help Desk: help@brynmawr.edu or 610-526-7440.

Updated 2/7/24 at 11:40am:

VPN service has been restored. You should be able to connect via the Ivanti Secure Access Client as before.

If you were not already running the most up-to-date version of the client, it will update automatically. If you have any questions about which version you are running, please contact the Help Desk.

If you log in at ingress.brynmawr.edu you may notice some slight changes to the way the web page looks.

Please let us know if you experience any problems: help@brynmawr.edu or 610-526-7440.

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Updated 5/6/24 at 5:45pm:

LITS staff have made great progress again today rebuilding VPN configurations with support from our vendor.

Based on our current understanding, we expect to complete final steps tomorrow (Wednesday).

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Updated 5/5/24 at 5:15pm:

LITS staff have made great progress on rebuilding our Ivanti VPN. We are now awaiting next steps from the vendor.

We don’t have an estimate yet as to when service will be restored, but we will keep you updated as we learn more.

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LITS disabled the VPN on Friday, February 2, at 11:59pm.

CISA has issued an alert for a zero-day vulnerability in the Ivanti VPN and the recommendation is to take down the service today.

Students can still access College software from a campus lab computer or Apporto. Office 365 and Moodle are unaffected.

We are currently uncertain how long VPN service will be unavailable. Many organizations worldwide are affected by this issue. Responses are evolving quickly and we will share more information as it becomes available. LITS is taking steps now to source expert assistance to help us reinstate service as quickly as possible.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Starting at 9am on Wednesday, 2/7, the wireless network in Batten and Brecon will be unavailable. During this time, LITS will be doing necessary work to prepare for the installation of new wireless access points. Thank you in advance for your patience

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Starting earlier today, community members started reporting issues connecting to and using Microsoft 365 services, including email and Teams. It seems that things are working, but slowly and intermittently. This is a nationwide issue and we are waiting for Microsoft to resolve things on their end.

We will post more as we know it. Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Between 4 and 6pm on Monday, January 29, LITS will be upgrading the  authentication system for Zoom. You may be unable to log into your Bryn Mawr College Zoom accounts for brief periods during or immediately after this upgrade.

If you have Zoom meetings scheduled during this upgrade window, you can:

• • Log in to the Zoom portal before 4pm and stay logged in. Outages will only affect your ability to log in, the Zoom platform itself will remain up and function normally during the upgrade.
  • Shift your meetings to Microsoft Teams.  (For meetings scheduled through Outlook, simply click the Teams switch.)
  • If you are using Zoom to record a class but no one is joining the meeting, consider using Panopto or Panopto Capture instead.

If you have any questions or concerns, please contact the Help Desk (610-526-7440 or help@brynmawr.edu).

Update, 12:35pm: Wireless connectivity in Radnor has been restored. Please report any lingering issues to the Help Desk. Thank you again for your patience!

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This morning, LITS identified an issue with wireless connections in parts of Radnor dormitory. We are working as quickly as we are able to diagnose and resolve these issues. We apologize for any inconvenience.

Please contact the Help Desk with ay questions: help@brynmawr.edu or 610-526-7440

Update, 1/23/24 4:45 PM: This issue has been resolved. LITS has now reset the name of the Quickmail plugin. Thank you for your patience as we dealt with this problem.

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In the most recent update, the course email plug-in formerly known as QuickMail changed to CLAMPMail, as show below.

It is the same tool with a new name. (CLAMP stands for the Collaborative Liberal Arts Moodle Project, a consortium of liberal arts colleges that maintains it.)

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

Update, 4:10pm: Network access should be working normally. Please report any lingering issues to the Help Desk.

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This afternoon, the wireless network in parts of Rockefeller dorm stopped working. LITS is actively working to diagnose and resolve the issue as quickly as we are able. Thank you in advance for your patience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

Starting late last week, community members began reporting that they were being asked to sign in to their desktop and mobile applications on a much more frequent basis. This is happening with all Office 365 applications, including Teams and Outlook. We are working with the vendor to assess the login settings and make changes to keep them consistent with expected behavior and campus policies. While we are working, you will need to continue to login with your username and password when prompted. We apologize for the inconvenience.

Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

LITS will be performing an urgent upgrade to our VPN this evening from 8pm -10pm. This upgrade will address a security vulnerability.

When you next log in to the VPN client, you may be prompted to update to a newer version of the client.

Thank you for your patience while we complete this critical maintenance. Please contact the Help Desk with any questions at help@brynmawr.edu or 610-526-7440.

As mentioned previously, yesterday’s routine system maintenance included changes to Office 365 logins. This was a necessary update that affected the appearance of the email and Duo login screens.

This morning, community members may find that they need to log in to all of their mobile and desktop Office 365 applications again (including Outlook and Teams). Once you log in, you will be able to use the apps as normal.

If you use Webmail and use the bookmark link in the browser on your College computer, you may need to update the bookmark before you can sign in. You can also navigate to Webmail by typing “webmail.brynmawr.edu” into your browser.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Update: The outage window for email will be approximately 8pm – 9pm. Thank you for your patience.

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Tonight, 1/11, LITS will be performing regular routine system maintenance from 6pm – midnight.

Microsoft Office 365 will be unavailable from 6pm – 7pm. All Office 365 services, including email, calendar, OneDrive, and Teams, will be affected.

During this outage, LITS will be working with a vendor to perform a necessary upgrade to Microsoft’s authentication service. After the upgrade, the login screen will look slightly different.

If you have any questions about this upgrade or the login screen, please contact the Help Desk at help@brynmawr.edu or 610-526-7440.