Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
downtime (scheduled or not), updates, interrruptions …
Update, 9:50pm: Phone service in Old Library has been restored. Please report any lingering issues to the Help Desk.
Due to equipment issues, campus telephone service in Old Library is currently unavailable. LITS team members are working to restore service as quickly as possible. We apologize for the inconvenience and thank you in advance for your patience.
Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.
Dear Bryn Mawr community,
Please disregard the emails sent from Moodle around 2pm today (8/25). They were inadvertently sent as part of maintenance work that LITS was performing on Moodle.
The emails were titled “New sign in to your Bryn Mawr Moodle account” and advised Moodle users that they had logged into Moodle and that a password reset may be necessary. While we do not believe there has been any sort of account compromise, community members who are concerned can reset their password by visiting password.brynmawr.edu.
We apologize for the confusion and are monitoring the situation. Please contact the Help Desk at 610-526-7440 or help@brynmawr.edu with any questions.
Thank you!
Jennifer Spohrer (Hear my name)
Director of Educational and Scholarly Technology
Library and Information Technology Services (LITS)
Carpenter A5
Starting this morning, community members have reported issues using LabStats to access College software remotely. LITS staff members are working to diagnose the issue and bring these computers back online. Until then, community members should use Apporto to access College software remotely. Full instructions can be found by visiting AskAthena or by clicking here. Thank you for your patience while we resolve this issue.
Please contact the Help Desk for help connecting via Apporto or with any questions: 610-526-7440
The vendor that provides our network equipment has let us know about a critical vulnerability that we are working to address as quickly as possible. As this work is being done, there may be possible interruptions to both the wired and wireless internet in various locations across campus. Thank you for your patience as we perform this urgent work.
Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu
LITS will be performing emergency maintenance on Moodle between 7 AM and 8 AM on Thursday, Aug 24, 2023. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Update: 11:55am: We’ve just heard from Duo that this issue has been resolved and people can once again authenticate to Duo via phone calls and SMS (text) messages. Thank you for your patience while Duo identified and resolved this issue.
Please contact the Help Desk if you have any further questions or concerns, or if you notice anything wonky.
As of early this morning, Duo has been experiencing issues with using phone calls and SMS (text) messages as a way to authenticate via Duo. Duo is aware of the issue and is working on it, but as of now there is no ETA for a fix.
Using the Duo app to send and receive push notifications via DuoMobile.
We will update again as we have more information. You can also see updates directly from Duo here: https://status.duo.com/.
Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Moodle will be down on Monday, August 14, 2023, while LITS completes the final steps of upgrading to Moodle 4.2.
Check out this video preview of the new interface!
The first time you log in after August 14, please complete the user tour to learn about changes to the Moodle interface. We will post links to additional guides and video demos immediately following the update. In-person support will be available by appointment or drop in to Canaday 315 on Monday, August 28, 10am-12pm and 1-3pm.
As a reminder, access to Moodle Archive ends on August 14. Teachers who want personal back-up copies of courses on this site must create and download them NOW. (LITS has archived back-up copies of fall 2017-summer 2020 academic courses and will continue to copy them into new Moodle shells on request after August 15.)
If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu, 610-526-7440).
The wireless (eduroam) security certificate will be replaced today, 8/1. There will be minimal disruption to your connection to the wireless network. Once the replacement is complete, you will be prompted by your computer to accept the new certificate the next time you attempt to connect to eduroam.
Please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu with any question or issues connecting to eduroam!
Beginning on Monday, August 7th LITS will be updating all computers in labs, teaching spaces, and classrooms. During this refresh, some computers will be replaced while others will just have their software configurations and packages refreshed. This update will happen on a rolling basis and will continue through most of the month of August.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.
Update, 1:30pm: We have confirmed that this is a legitimate pop-up from Microsoft. You can click on “Confirm” to get past the screen. For more information see: How to verify your Outlook.com account – Microsoft Support
We haven’t got any information as to why many community members started seeing this message now, but we will update here if we learn more.
Thank you for your patience while we investigated this.
Starting late last week, some community members have reported getting a message asking to confirm account details before signing in to Microsoft 365. Please close the window without clicking on anything and then go back to webmail. You should be access email as normal at that point. If you’re still having trouble, the Outlook Desktop Client is working without issue. If you need help setting it up, please contact the Help Desk.
We’ve escalated the issue to Microsoft and are waiting to hear back.
Please remember that you should never click on unknown or strange buttons or links. Please contact the Help Desk if you have any questions: help@brynmawr.edu or 610-526-7440.