Library & Information Technology Services Blog
News, Updates, and Information about LITS Resources and Services
downtime (scheduled or not), updates, interrruptions …
Update, 9:40am: Internet connectivity has been restored to both Batten and Brecon. Please report any lingering issues to the Help Desk.
Due to some equipment issues and a power outage, both Brecon and Batten are currently without internet access. LITS is actively working to resolve the issue and get people back up and running as swiftly as possible. Thank you in advance for your patience.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.
On Monday (7/3), LITS will be performing a significant upgrade to our VPN service. During this time, community members will be unable to access their College network drives (H:, S:, Q:, etc.) from off-campus. We apologize for any inconvenience this causes.
Once the upgrade is complete, community members will be prompted to upgrade their Pulse Secure clients. Once the client has been upgraded, community members will see the following changes:
Instructions for performing the upgrade on your computer and more details about Ivanti Secure Access will be available closer to the date of the upgrade. If you have any questions or concerns, please contact the Help Desk at 610-526-7440 or help@brynmawr.edu.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
UPDATE: Microsoft reports that this issue is fully resolved. Please report any lingering issues to the Help Desk.
Starting this morning, some community members are reporting issues accessing their email via the web and desktop clients. Community members have had success with the Outlook mobile app. Please contact the Help Desk if you need help setting it up.
This is a Microsoft wide issue and we don’t currently have an estimated time for resolution. We will provide an update as soon as we have one from Microsoft.
If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
Apple recently released security updates to iOS and OS systems. These updates address a zero-day vulnerability. It is crucial that all community members update all of their Apple devices, including iPads, iPhones, computers, and Apple Watches as soon as possible.
Beginning this morning (Monday, 6/26), LITS will begin pushing this critical update to all College-owned Apple computers.
The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often.
Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
Update, 2:00pm: All community members should be able to print to Canons once again. Please report any lingering issues to the Help Desk.
Starting this morning, College community members are reporting that they are unable to print to Canon printers. LITS staff members are actively investigating the issue and are working to resolve things as quickly as possible.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.
Update, 9:15am: Community members are now able to log in to all services as usual. Please report any lingering issues to the Help Desk.
Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.
Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.
Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.
Starting this morning, community members began having trouble using Office 365 services, including email, calendar, and OneDrive. This is a Microsoft wide issue and we don’t currently have an estimated time for resolution. We will provide an update as soon as we have one from Microsoft.
If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.
Canaday and Carpenter libraries will be CLOSED on Friday, June 2nd.
Due to a Delaware County water main break, Canaday and Carpenter have very low water pressure and no air conditioning.
Collier will be operating with normal hours. We’re sorry for any inconvenience this may cause!
Please contact library@brynmawr.edu or help@brynmawr.edu with questions.
This evening, LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption.
Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.
Update (5/31/2023, @8am EST): Service has been restored to College softphones and the MiCollab application. Unfortunately, as part of this restoration, changes made to your voicemail after March 7th, 2023 have been reversed. Here’s what that means for you:
Please direct any questions to the Help Desk at help@brynmawr.edu or 610-526-7440.
Update (5/30/2023 @11am EST): Community members are still able to access their voicemails from their physical desk phones, but may not be able to when calling in.
Starting late last week, community members began experiencing issues logging in to and accessing their College softphone, icluding making and receiving calls and checking voicemail, via MiCollab. Anyone who was logged in to the service has been logged out and anyone attempting to log in gets an “invalid password” error message.
LITS is currently working with the vendor to resolve the issue. We apologize in advance of any inconvenience this causes.
Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440