Category: System Status

Before the start of the fall 2023 term, LITS needs to upgrade Moodle from its current version (3.11.11) to version 4.1.

This upgrade will require significant downtime for Moodle, but we are developing an upgrade process that we hope will be minimally disruptive as possible:

• Moodle will be completely unavailable on August 14, 2023 while we perform the final part of this upgrade.
  • We have worked with departments hosting summer programs and orientations to identify this as the least disruptive date.
  • Departments should plan for full-day outage, but we will try to shorten that if possible.
• Unlike in past major upgrades, we will not need to have two sites running simultaneously. This means:
  • The Moodle URL (moodle.brynmawr.edu) will not change.
  • We will not need to copy content from one site to another. Everything that is on Moodle on Aug 13 (including fall 2023 academic courses) will still be there on August 15.
• Access to Moodle Archive (https://moodlearchive.brynmawr.edu/) will end on August 14.
  • LITS will save backups of fall 2017-summer 2020 academic courses.
  • Instructors use the request course copy service to have these backups restored into new Moodle courses if needed.
  • Faculty and staff can also create personal backups of their Moodle Archive courses prior to August 14 to store on a hard drive, network drive or in cloud storage (e.g., OneDrive)

Most changes to Moodle 4.1 are interface changes designed to make the site easier to use or incorporate add-on features (such as the collapsible topics course format) into the core software. We will post additional details in the coming months and provide advance demos and faculty and staff support options in August-September to make the transition as smooth as possible.

If you have any questions or concerns, please contact us via the Help Desk (help@brynmawr.edu, 610-526-7440) or schedule a meeting with a member of the Moodle support team.

LITS will be performing emergency maintenance on Moodle at  8:00 AM on Monday, May 15, 2023. The upgrade will address security vulnerabilities and should last approximately 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Update, 5:20pm: Microsoft has resolved all of the slowness issues and Webmail should be speeding along as normal. Please report any lingering issues to the Help Desk.

Starting this morning, community members have started experiencing some significant slowness when logging in to and using Webmail. The site, emails, and calendar entries will eventually load, but there are noticeable delays. We’ve already reached out to Microsoft for any details or expected resolution times.

There are no reported slowness issues on the Outlook Desktop client or mobile apps.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

Update: Service has been restored and community members should be able to log in to all services as usual. Please report any lingering issues to the Help Desk.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Updated 4/13/23 at 2:00pm: NetReg is available. Please report any issues to the Help Desk.

Network registration for personal and College-owned devices (https://netreg.brynmawr.edu) is currently unavailable.

LITS is working to restore this service as quickly as possible. We will post updates as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Routine system maintenance will occur tomorrow (Thursday) from 6:00 p.m. until midnight. For more information on LITS System Maintenance: http://www.brynmawr.edu/lits/system-maintenance-policy. Please contact the Help Desk with questions, help@brynmawr.edu, 610-526-7440, or lits.brynmawr.edu.

Update, 9:45pm: All maintenance has been completed ahead of schedule and desktop and mobile clients are sending and receiving mail normally. Thank you again for your patience while we completed this work. Please report any lingering issues to the Help Desk.

In order to address an underlying server issue, LITS will be performing critical maintenance that will affect email this evening (April 7th) from 9pm – midnight. During this time, anyone using a mobile or Desktop (Outlook) client will not be able to send or receive new messages.

Webmail (OWA) access and use will be unaffected by this work. We recommend that anyone who needs to send or access email during the maintenance window log in to email via a web browser.

We apologize in advance for any inconvenience this may cause and thank you for your patience while we perform this critical work. Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Update, 4:45pm: LITS has restored all network connectivity in Park. Please contact the Help Desk if you are continuing to experience issues connecting to the internet. Thank you again for your patience.

Due to equipment trouble, the wired and wireless networks are unavailable in several areas in Park Science. LITS is working to assess and resolve the problem as quickly as possible. We apologize in advance for any inconvenience this causes.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

This evening, LITS will be performing a necessary WordPress upgrade between 5pm and 6pm. During that time, community members may experience a brief service interruption.

Please contact the Help Desk at help@brynmawr.edu or 610.526.7440 with any questions or concerns or to report any lingering issues.

LITS will be performing emergency maintenance on Moodle at  8:00 AM on Thursday, March 30, 2023. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.