Category: System Status

downtime (scheduled or not), updates, interrruptions …

RESOLVED: Ask Athena is Experiencing Intermittent Issues

Update, 2:30pm: The vendor has resolved all issues and Ask Athena is once again available for all of your documentation needs!

Starting earlier today, community members started having difficulty accessing the documentation on Ask Athena. The issue seems to be a problem with the vendor, KnowledgeOwl. They are aware and are working on it.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: H: Drive File Restore Services Unavailable

Updated 3/24/23 at 10:30am:

LITS has been able to confirm that H: drive backups have been running properly now for 90 days; these services are now restored.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Please note that H: drive file restore is temporarily unavailable. Everything in your H: drive will remain there, but LITS will not be able to retrieve any items once you’ve deleted them from your H: drive. We are actively working to resolve this issue. In the meantime, you may want to consider backing up important and/or frequently used items to another storage solution like OneDrive.

You can also back up files to the S: drive if they contain sensitive information. Please see our Data Handling Policy at https://www.brynmawr.edu/inside/offices-services/library-information-technology-services/about/policies/data-handling-policy to determine which items need to go to the S: drive.

For assistance with data back up and other questions, contact the Help Desk at help@brynmawr.edu or 610-526-7440

RESOLVED: Wireless Network Unavailable in parts of Rockefellar Dorm

Update, 1:15pm: The wireless network is again available in all of Rock dorm. Thank you for your patience while we resolved this issue. Please report any lingering questions or connection issues to the Help Desk.

Due to some equipment problems, the wireless network in parts of Rock dorm is currently unavailable. We are working to resolve the issue as quickly as possible. Thank you for your patience.

Please call the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

RESOLVED: Community Members Unable to Login to Some College Services

UPDATE: This issue has been resolved and community members should again be able to log in to all College services. Please contact the Help Desk if you continue to have trouble.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Canon Upgrade Completed (Action Required)

UPDATE 3/8 at 9:45AM:

The Canon upgrades are now completed. Please follow the instructions for adding a printer to add back your preferred Canon printers.
As always, feel free to reach the Help Desk at help@brynmawr.edu or 610-526-7440 for assistance!

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UPDATE 3/3 at 12PM: Community members will need to re-add their Canon printers after the upgrade. Please see Ask Athena for instructions on adding the printer(s) for Windows and/or macOS.

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LITS will be performing server upgrades for our Canon printers on Tuesday, March 7th. As such, printing, scanning, and copying on the Canons will be unavailable. HP printers will not be affected.

Please reach out to the Help Desk via 610-526-7440 or help@brynmawr.edu if you have any questions!

Updated: Telephone Service Restored

Updated 3/7/23 at 3:40pm:

Campus telephone service has been restored.

Please contact the Help Desk with any questions or issues. help@brynmawr.edu or 610-526-7440.

Thank you for your patience!

This morning’s planned telephone service outage will continue longer than expected.

Our telephone support provider is still working on the upgrade and service is currently intermittent.

In case of emergency, please call 610-897-1573 if you cannot reach campus safety at x7911.
Voicemail may be intermittently unavailable throughout the day as work is completed.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Telephone Service Unavailable 3/7 7:30-8:30am

Telephone service on campus will be unavailable on Tuesday, March 7th from 7:30am-8:30am. Our support vendor will be performing a critical security update during this time.
In case of emergency, please call 610-897-1573 if you cannot reach campus safety at x7911.
Voicemail may be intermittently unavailable throughout the day as work is completed.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Mailman Listservs Unavailable

Update: LITS has resolved the log in issue with Mailman and listservs should now be working normally. Please report any oddities or additional issues to the Help Desk.

Thank you for your patience!

Starting this morning, community members are unable to login to Mailman listservs. This means that folks are unable to release emails sent to campus listservs or make any changes to their lists. We are looking into the issue and working to resolve things as quickly as possible.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu

RESOLVED:Community Members Unable to Login to Some Bryn Mawr Services

Update, 11:05am: Community members should now be able to login to all campus services. Please reach out to the Help Desk if you’re still having trouble.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.