Month: June 2023

RESOLVED: Intermittent Office 365 Access Issues Today (6/27)

UPDATE: Microsoft reports that this issue is fully resolved. Please report any lingering issues to the Help Desk.

Starting this morning, some community members are reporting issues accessing their email via the web and desktop clients. Community members have had success with the Outlook mobile app. Please contact the Help Desk if you need help setting it up.

This is a Microsoft wide issue and we don’t currently have an estimated time for resolution. We will provide an update as soon as we have one from Microsoft.

If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

LITS Pushing Updates to College-Owned Computers today (Monday, 6/26)

Apple recently released security updates to iOS and OS systems. These updates address a zero-day vulnerability. It is crucial that all community members update all of their Apple devices, including iPads, iPhones, computers, and Apple Watches as soon as possible.

Beginning this morning (Monday, 6/26), LITS will begin pushing this critical update to all College-owned Apple computers.

The update will automatically download and install. The computer may shut down or restart without warning; please remember to save your work early and often.

Thank you for your patience; we are working to address this security concern as quickly as possible. If you’re not sure you’ve gotten the update, don’t hesitate to contact the Help Desk: 610-526-7440 or help@brynmawr.edu.

Alert: New Phishing Attempt 6/23

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that are titled “Important Review” with a QR code in the body of the email. This is a scam.

Do not open attachments, follow the QR code links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

RESOLVED: Community Members Unable to Print to Canon Printers

Update, 2:00pm: All community members should be able to print to Canons once again. Please report any lingering issues to the Help Desk.

Starting this morning, College community members are reporting that they are unable to print to Canon printers. LITS staff members are actively investigating the issue and are working to resolve things as quickly as possible.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Some Bryn Mawr College Services Unavailable

Update, 9:15am: Community members are now able to log in to all services as usual. Please report any lingering issues to the Help Desk.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Office 365 (Email, Calendar, OneDrive) Issues Today, 6/5

Starting this morning, community members began having trouble using Office 365 services, including email, calendar, and OneDrive. This is a Microsoft wide issue and we don’t currently have an estimated time for resolution. We will provide an update as soon as we have one from Microsoft.

If you have any questions, please contact the Help Desk: 610-526-7440 or help@brynmawr.edu.