Library & Information Technology Services Blog

'Announcements' Archive

Password Resets and Account Provisioning Unavailable 6/20 & 6/21

Posted June 5, 2020

Password resets and account provisioning will be unavailable on Saturday, 6/20 and Sunday, 6/21. Our identity management vendor will be performing necessary maintenance during this time. If you have questions, please contact the Help Desk: 610-526-7440 or

Upcoming Zoom Changes: June 17

Posted June 4, 2020

Starting on June 17, we will initiate two changes to the College’s institutional Zoom account. Though these changes will begin on that date, it may take several days for them to be applied sitewide. These changes should fix issues that some community members have experienced with the way that personal Zoom accounts merged with our […]

Returning Library Books: Students and Recent Grads

Posted June 2, 2020

For any students who need to return library books, there are a number of options. Return To Campus Center: The post office is continuing to accept returns, which should be placed in the mail slot in the Campus Center or handed in directly at the mailroom window. If you have oversized items but the mailroom […]

BIONIC Unavailable 6/2 noon-1pm

Posted June 1, 2020

PeopleSoft will be unavailable on Tuesday, June 2 from noon – 1:00 p.m. All BIONIC services will be unavailable to both Haverford and Bryn Mawr. LITS will be performing emergency maintenance during this time. Please contact the Help Desk, 610-526-7440 or with any questions.

Encrypting College-owned Macs: Process Begins June 1, 2020

Posted May 28, 2020

Beginning June 1, 2020, LITS will be running a process to encrypt College-owned Mac computers assigned to individual faculty and staff members. Many Macs are already encrypted – this is to clean up any remaining machines that either pre-date our encryption project or were deployed without encryption turned on. The next time you log out […]

Moodle: Unavailable 9-10am on 5/27

Posted May 26, 2020

Moodle will be unavailable from 9:00 a.m. until 10:00 a.m. on Thursday, May 27. LITS will be performing emergency maintenance during this time. Duo will be re-enabled on Moodle after this work is complete. Contact the Help Desk with questions: or 610-526-7440.

Panopto Training Webinars

Posted May 22, 2020

Panopto is a platform for recording lectures and talks and storing and sharing any kind streaming videos in Moodle or on the web. Whether you are new to Panopto or are looking to brush up your skills, consider attending a free webinar regularly offered through Panopto Support. As a Bryn Mawr College community member, you […]

Multi-factor Authentication Temporarily Disabled for Moodle

Posted May 19, 2020

We have temporarily disabled multi-factor authentication (MFA) on Moodle while we troubleshoot and fix a problem in which some users are timed out for inactivity too early and forced to reauthenticate. We will post additional updates as we work to resolve this issue. Contact the Help Desk with questions: or 610-526-7440.

Warning: New Phishing Attempt 5/19

Posted May 19, 2020

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members. Be on the lookout for messages that appear to be coming from a member of the Bryn Mawr College community and refer to a “new request”. This is a scam. Do […]

Students: Migrate Files Saved in Adobe Creative Cloud before July 6

Posted May 15, 2020

As you may know, Adobe provided temporary at-home access to students so that they can continue to access Creative Cloud software remotely. Included in this was the temporary ability to save work online in Adobe’s Creative Cloud storage. Follow these instructions to migrate your files before July 6. LITS is not able to retrieve files […]

Planned Moodle Upgrades

Posted May 14, 2020

In order to ensure our Moodle site is able to support planned and potential online teaching and learning needs, we will be performing our annual upgrade in stages this summer. Weekend of May 17 Moodle will be moving to Duo at this point, but we will not be making any other changes in order to ensure service […]

RESOLVED: Intermittent Problems Logging in to Email

Posted May 13, 2020

Update, 5:20pm: This issue has been resolved. Please report any lingering problems to the Help Desk. Starting this afternoon, some community members have experienced issues logging in to Webmail. Microsoft is aware of the issue and is working to resolve it. In the meantime, if you use the full Outlook email client or the Outlook […]

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