Category: Announcements

Announcements/Updates to the BMC community

RESOLVED: Webmail Slowness Today

Update, 5:20pm: Microsoft has resolved all of the slowness issues and Webmail should be speeding along as normal. Please report any lingering issues to the Help Desk.

Starting this morning, community members have started experiencing some significant slowness when logging in to and using Webmail. The site, emails, and calendar entries will eventually load, but there are noticeable delays. We’ve already reached out to Microsoft for any details or expected resolution times.

There are no reported slowness issues on the Outlook Desktop client or mobile apps.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

RESOLVED: Some Bryn Mawr College Services Unavailable

Update: Service has been restored and community members should be able to log in to all services as usual. Please report any lingering issues to the Help Desk.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Network Registration (NetReg) Unavailable

Updated 4/13/23 at 2:00pm: NetReg is available. Please report any issues to the Help Desk.

Network registration for personal and College-owned devices (https://netreg.brynmawr.edu) is currently unavailable.

LITS is working to restore this service as quickly as possible. We will post updates as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

New Zoom Join Meeting Experience

Zoom has streamlined the process for joining a meeting, so that participants wait for the host to start, preview their video, and enter the waiting room (if relevant) in a single window.

Currently, hosts can opt in to this feature for their meetings by:

  1. Signing in to the Zoom web portal.
  2. Clicking Settings in the left side menu.
  3. Clicking the Meetings tab.
  4. Under Security, sliding the New waiting room and join before host experience switch to the on (right) position.

During the opt-in period, participants who join using a Zoom desktop or mobile app version 5.12 or higher will see the new join meeting experience if the host has enabled it OR the old experience if the host has not. Participants using older apps will always see the old experience.

On April 22, this feature will become standard for all Zoom accounts. Participants using Zoom apps older than version 5.12 will be forced to update before joining meetings.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Urgent Email Maintenance TONIGHT (4/7), 9pm – 12am

Update, 9:45pm: All maintenance has been completed ahead of schedule and desktop and mobile clients are sending and receiving mail normally. Thank you again for your patience while we completed this work. Please report any lingering issues to the Help Desk.

In order to address an underlying server issue, LITS will be performing critical maintenance that will affect email this evening (April 7th) from 9pm – midnight. During this time, anyone using a mobile or Desktop (Outlook) client will not be able to send or receive new messages.

Webmail (OWA) access and use will be unaffected by this work. We recommend that anyone who needs to send or access email during the maintenance window log in to email via a web browser.

We apologize in advance for any inconvenience this may cause and thank you for your patience while we perform this critical work. Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Trouble Connecting to Wired and Wireless Networks in Park

Update, 4:45pm: LITS has restored all network connectivity in Park. Please contact the Help Desk if you are continuing to experience issues connecting to the internet. Thank you again for your patience.

Due to equipment trouble, the wired and wireless networks are unavailable in several areas in Park Science. LITS is working to assess and resolve the problem as quickly as possible. We apologize in advance for any inconvenience this causes.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Unscheduled Moodle Maintenance: Thursday, March 30

LITS will be performing emergency maintenance on Moodle at  8:00 AM on Thursday, March 30, 2023. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: Ask Athena is Experiencing Intermittent Issues

Update, 2:30pm: The vendor has resolved all issues and Ask Athena is once again available for all of your documentation needs!

Starting earlier today, community members started having difficulty accessing the documentation on Ask Athena. The issue seems to be a problem with the vendor, KnowledgeOwl. They are aware and are working on it.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.