Category: Announcements

Announcements/Updates to the BMC community

Starting Tuesday, May 9th: Automated Antivirus Migration

Good morning!

Automated antivirus migration begins at 9am TOMORROW (Tuesday, May 9th). The migration can start as early as 9am or happen later in the day or week (or even later if you are not on campus regularly) – it’ll all depend when and how your device connects to the College network.

Since Macs will require a restart, LITS highly recommends manually migrating to CrowdStrike Falcon [https://askathena.brynmawr.edu/help/antivirus-migration] before Tuesday (5/9) if you would like restart to happen at a specific time.

 

For more information, see the LITS blog [https://lits.blogs.brynmawr.edu/11462]. As always, please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu if you have any questions!

Thank you,

Bonnie

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Happy almost-the-last-week of the semester! Please be aware that the automated antivirus migrationbegins on Tuesday, May 9th. The specific time of the migration depends on when and how your device connects to the College network. This means the migration can start as early as 9am on Tuesday (5/9) but could also happen later in the day or week (or even later if you are not on campus regularly).

Your device will NOT be affected if you have manually migrated to CrowdStrike Falcon[https://askathena.brynmawr.edu/help/antivirus-migration] before Tuesday (5/9). You can confirm that CrowdStrike Falcon is installed by searching for the app on your computer[https://askathena.brynmawr.edu/help/crowdstrike-falcon-antivirus-overview#finding-crowdstrike-falcon].

Since Macs will require a restart, LITS highly recommends manually migrating, so the restart happens at a specific time of your choosing.

 

As always, please reach out to the Help Desk at 610-526-7440 or help@brynmawr.edu if you have any questions!

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Today is the day! You will be able to migrate to CrowdStrike Falcon [https://askathena.brynmawr.edu/help/antivirus-migration] starting at 9am today.

We highly recommend completing the migration process at your earliest convenience to avoid getting caught in the automated migration that begins on Tuesday, May 9th.

If you need to wait for the automated migration, please be aware that College Macs will require a restart that you will not be able to defer. For questions and assistance, contact the Help Desk at help@brynmawr.edu or 610-526-7440!

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We have less than a week before the migration from Sophos to CrowdStrike Falcon becomes available in Software Center for you to download! We, truly, are very excited about CrowdStrike Falcon’s detection capabilities and low rate of false positives that will mean everyone at the College can spend a little less time worrying about malware.

Starting at 9am on Tuesday, April 25th, you will be able to use the antivirus migration instructions over at Ask Athena to migrate to CrowdStrike Falcon [https://askathena.brynmawr.edu/help/antivirus-migration]. We highly recommend completing the migration process at your earliest convenience  to avoid getting caught in the automated migration that begins on Tuesday, May 9th.

If you need to wait for the automated migration, please be aware that College Macs will require a restart that you will not be able to defer. More details to come! The Help Desk is reachable at help@brynmawr.edu or 610-526-7440 if you have any questions or need assistance.

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LITS is proud to announce our new and improved antivirus solution, CrowdStrike Falcon! It will be available for download starting Tuesday, April 25th. If you already have or are receiving a new College computer this month (April 2023), CrowdStrike Falcon will already be installed.

We’re very excited to be migrating to CrowdStrike Falcon as its features will help the College better detect malware and other fraudulent activity while reducing false positives! For more information and to get a preview of how the new antivirus will work, please visit our overview [https://askathena.brynmawr.edu/help/crowdstrike-falcon-antivirus-overview] posted on Ask Athena.

As always, don’t hesitate to let the Help Desk (help@brynmawr.edu; 610-526-7440) know if you have any questions!

Warning: New Phishing Attempt 4/26/23

Please be aware of a recent attempt to gather login, password, and other secure personal or College data from Bryn Mawr College community members.

Be on the lookout for messages that offer a free piano, or other friendly-seeming giveaways.

Do not open attachments, click on links, or respond in any way. Delete the message or report it as Phishing in Outlook. If you believe you’ve given your information to a phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Webmail Slowness Today

Update, 5:20pm: Microsoft has resolved all of the slowness issues and Webmail should be speeding along as normal. Please report any lingering issues to the Help Desk.

Starting this morning, community members have started experiencing some significant slowness when logging in to and using Webmail. The site, emails, and calendar entries will eventually load, but there are noticeable delays. We’ve already reached out to Microsoft for any details or expected resolution times.

There are no reported slowness issues on the Outlook Desktop client or mobile apps.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440

RESOLVED: Some Bryn Mawr College Services Unavailable

Update: Service has been restored and community members should be able to log in to all services as usual. Please report any lingering issues to the Help Desk.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Network Registration (NetReg) Unavailable

Updated 4/13/23 at 2:00pm: NetReg is available. Please report any issues to the Help Desk.

Network registration for personal and College-owned devices (https://netreg.brynmawr.edu) is currently unavailable.

LITS is working to restore this service as quickly as possible. We will post updates as we learn more.

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

New Zoom Join Meeting Experience

Zoom has streamlined the process for joining a meeting, so that participants wait for the host to start, preview their video, and enter the waiting room (if relevant) in a single window.

Currently, hosts can opt in to this feature for their meetings by:

  1. Signing in to the Zoom web portal.
  2. Clicking Settings in the left side menu.
  3. Clicking the Meetings tab.
  4. Under Security, sliding the New waiting room and join before host experience switch to the on (right) position.

During the opt-in period, participants who join using a Zoom desktop or mobile app version 5.12 or higher will see the new join meeting experience if the host has enabled it OR the old experience if the host has not. Participants using older apps will always see the old experience.

On April 22, this feature will become standard for all Zoom accounts. Participants using Zoom apps older than version 5.12 will be forced to update before joining meetings.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

Urgent Email Maintenance TONIGHT (4/7), 9pm – 12am

Update, 9:45pm: All maintenance has been completed ahead of schedule and desktop and mobile clients are sending and receiving mail normally. Thank you again for your patience while we completed this work. Please report any lingering issues to the Help Desk.

In order to address an underlying server issue, LITS will be performing critical maintenance that will affect email this evening (April 7th) from 9pm – midnight. During this time, anyone using a mobile or Desktop (Outlook) client will not be able to send or receive new messages.

Webmail (OWA) access and use will be unaffected by this work. We recommend that anyone who needs to send or access email during the maintenance window log in to email via a web browser.

We apologize in advance for any inconvenience this may cause and thank you for your patience while we perform this critical work. Please contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Trouble Connecting to Wired and Wireless Networks in Park

Update, 4:45pm: LITS has restored all network connectivity in Park. Please contact the Help Desk if you are continuing to experience issues connecting to the internet. Thank you again for your patience.

Due to equipment trouble, the wired and wireless networks are unavailable in several areas in Park Science. LITS is working to assess and resolve the problem as quickly as possible. We apologize in advance for any inconvenience this causes.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.