Category: Announcements

Announcements/Updates to the BMC community

Unscheduled Moodle Maintenance: Thursday, March 30

LITS will be performing emergency maintenance on Moodle at  8:00 AM on Thursday, March 30, 2023. The upgrade will address security vulnerabilities and should last 10 minutes. People who are already logged in should experience minimal disruption during the maintenance window.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu or 610-526-7440.

RESOLVED: Ask Athena is Experiencing Intermittent Issues

Update, 2:30pm: The vendor has resolved all issues and Ask Athena is once again available for all of your documentation needs!

Starting earlier today, community members started having difficulty accessing the documentation on Ask Athena. The issue seems to be a problem with the vendor, KnowledgeOwl. They are aware and are working on it.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: Wireless Network Unavailable in parts of Rockefellar Dorm

Update, 1:15pm: The wireless network is again available in all of Rock dorm. Thank you for your patience while we resolved this issue. Please report any lingering questions or connection issues to the Help Desk.

Due to some equipment problems, the wireless network in parts of Rock dorm is currently unavailable. We are working to resolve the issue as quickly as possible. Thank you for your patience.

Please call the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440

RESOLVED: Community Members Unable to Login to Some College Services

UPDATE: This issue has been resolved and community members should again be able to log in to all College services. Please contact the Help Desk if you continue to have trouble.

Starting this morning, community members are unable to login to some Bryn Mawr services, including EZBorrow, eMarket, Interfolio, Domain of One’s Own, and Parchment. LITS is working to diagnose and resolve these issues as quickly as possible. We apologize for any inconvenience this may cause.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

Updated: Telephone Service Restored

Updated 3/7/23 at 3:40pm:

Campus telephone service has been restored.

Please contact the Help Desk with any questions or issues. help@brynmawr.edu or 610-526-7440.

Thank you for your patience!

This morning’s planned telephone service outage will continue longer than expected.

Our telephone support provider is still working on the upgrade and service is currently intermittent.

In case of emergency, please call 610-897-1573 if you cannot reach campus safety at x7911.
Voicemail may be intermittently unavailable throughout the day as work is completed.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

Telephone Service Unavailable 3/7 7:30-8:30am

Telephone service on campus will be unavailable on Tuesday, March 7th from 7:30am-8:30am. Our support vendor will be performing a critical security update during this time.
In case of emergency, please call 610-897-1573 if you cannot reach campus safety at x7911.
Voicemail may be intermittently unavailable throughout the day as work is completed.
Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

UPDATE: Scheduled Campus Center Network Downtime: March 8th – March 9th

Updated 3/9/23 at 9:50am:

This work is now complete. Please contact the Help Desk with any questions or issues: help@brynmawr.edu or 610-526-7440.

As a reminder, the Campus Center will be without internet access beginning at 3pm on Wednesday, March 8th. The outage will last until all work is completed on Thursday, March 9th.

During this time, offices in the building may be operating on an adjusted schedule. Please check directly with those office for any changes to their hours or services.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu, 610-526-7440.

RESOLVED: Mailman Listservs Unavailable

Update: LITS has resolved the log in issue with Mailman and listservs should now be working normally. Please report any oddities or additional issues to the Help Desk.

Thank you for your patience!

Starting this morning, community members are unable to login to Mailman listservs. This means that folks are unable to release emails sent to campus listservs or make any changes to their lists. We are looking into the issue and working to resolve things as quickly as possible.

Please contact the Help Desk with any questions: 610-526-7440 or help@brynmawr.edu