Category: Announcements

On January 11, we reported that we had discovered and fixed a configuration error that caused recent Panopto recordings to be erroneously archived — that is, to be placed in a kind of “cold storage” state that requires viewers and creators to manually “restore” or unarchive the recordings to use them.

We are pleased to report that Panopto has finished globally restoring the recordings that were archived by this error.

Moving forward, recordings will be archived once three years have passed since they were last viewed, as per our Panopto Service Policy. Unfortunately, Panopto does not yet have a mechanism for notifying creators before recordings are archived (this is a feature that we and other sysadmins have requested), but you can manually restore archived videos if needed after the fact.

If you have questions or concerns, please contact the Help Desk (610-526-7440, help@brynmawr.edu).

Every year, Douglass Day is held on February 14^th by the Colored Conventions Project to celebrate the life of Fredrick Douglass. By collectively transcribing online collections of historical documents, attendees will make Black history and culture more accessible to the public.

This year’s Douglass Day celebration will be focused on the life of Mary Ann Shad Cary, a teacher, lawyer, abolitionist, and first black woman publisher in North America. This event will include transcription sessions through Zooniverse and live speeches and performances on the Douglass Day YouTube channel.

The BMC local Douglass Day event is organized by LITS and the Tri-Co Libraries with support from Sisterhood*. It will be held in Canaday 315 and remotely over Zoom from 12:00-3:00pm EST on February 14^th, 2023.There will be refreshments, baked goods from Sweet T’s Bakery, and event swag. We recommend participants bring their own devices however you will also be able to use desktop computers. Parallel events will also be held at Haverford and Swarthmore for those who want to patriciate at either location.

For more information and to register for the event, check out:

Email –  amcgrath1@brynmawr.edu, kggonzalez@brynmawr.edu
Event Registration – https://brynmawr.libcal.com/event/10250359
Website- https://douglassday.org/
Livestream – bit.ly/douglass-day
Twitter- @DouglassDayorg

LITS has received reports of Panopto failing to run on certain College Macs due to using an outdated version of macOS. All versions of macOS 10.15 and older were considered unsupported as of September 2022.

As of today (January 18th, 2023), LITS has pushed a command to all devices running macOS 10.15 and older. This command will automatically download a macOS update that community members should install at their earliest availability.

LITS will be contacting individual users of any College device running macOS 10.15 and older via our ticketing system — so be on the lookout for an email from notify@teamdynamixapp.com! Don’t hesitate to send any questions or concerns to the Help Desk at help@brynmawr.edu or 610-526-7440.

To check your current macOS version:

1. In the top-left corner of your desktop, click the Apple icon
2. Click About This Mac
3. Your macOS version will be listed with a name and version number

To install any pending Apple updates:

1. Plug in your device to a power source
2. In the top-left corner of your desktop, click the Apple icon
3. Click About This Mac
4. Click Software Update
5. Click Update Now or Upgrade Now

Beginning Tuesday, January 17, community members will no longer be able to email print jobs Canon printers. This service will be disabled due to a change in Microsoft’s underlying infrastructure.

LITS plans to upgrade our print server software over spring break, which we anticipate will allow us to re-instate the print-by-email service. We will share more information about the upgrade and any necessary downtime soon.

For more information on printing:

• https://askathena.brynmawr.edu/help/public-printers
• https://askathena.brynmawr.edu/help/departmental-printers

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440.

LITS is extending laptop and media equipment loan times and eliminating daily overdue fines for them! Laptops and multimedia equipment will now check out for 1 week at a time, up from 4 days. To keep laptops and equipment circulating and available, overdue items in this category will only have a two-day grace period after the due date before being billed for replacement costs. (Replacement costs will be waived automatically upon return of overdue items.)

Additionally, all remaining overdue fees for laptops and equipment will be waived  from patron accounts by March 31, 2023.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440

We recently discovered a configuration error that caused Panopto to archive recordings too early. Normally recordings are only archived if they haven’t been viewed in three years. Recently this error caused Panopto to archive recordings created and viewed as recently as a few months ago.

NO CONTENT HAS BEEN LOST. Panopto’s archiving process only puts recordings into a kind of “cold storage” state: you can still see them, but you must “restore” or unarchive them in order to view or edit them, and the restoration can take up to two days.

We have fixed the error that caused the problem and are working with Panopto to find a way to globally restore all recordings that should be available (i.e., everything but recordings that have not been viewed in the past three years). In the meantime, we thank you for your patience and ask that you please manually “restore” or unarchive recordings you need.

If you have any questions or concerns, please contact the Help Desk (610-526-7440, help@brynmawr.edu).