Intermittent Network Outages in Dalton TONIGHT, 4/12

Starting around 4pm this evening, LITS staff will be working to replace outdated networking equipment in Dalton. While the work is being done, there may be some brief, intermittent network outages. We will work to do the work as quickly as we can and with as little disruption as possible. Thank you in advance for your patience while we perform this necessary maintenance.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

RESOLVED: All Campus Phones Out Of Service

Update, 10:50am: Phone service has returned to normal. If your phone is still not working, please reboot it. If you need any assistance with that or need to report any lingering issues to the Help Desk.

This morning, the campus phone network went down unexpectedly and community members are unable to use their campus telephones to make or receive calls. Network technicians in LITS are actively working to assess and repair the issue as quickly as possible. We apologize for any inconvenience.

Please contact the Help Desk with any questions or concerns: help@brynmawr.edu.

Warning: New Phishing Attempts, 4/8

Another day, another new set of phishing messages. One warns community members that, unless quick action is taken, their account will be deleted. The other offers a fake job opportunity. Both of these messages use some Bryn Mawr branding and ask the recipients to click on a link and fill out a form. Both of these are scams.

Do not respond to the email, click on any links, or fill out any forms.

Please feel free to delete these messages. If you clicked on these links or if you’ve filled out either of these forms and have given your information to the phisher, immediately change your password and contact the Help Desk: help@brynmawr.edu, 610-526-7440.

Email scams come in many forms. While we work to keep you informed, attacks are increasingly diverse and sophisticated. It’s not possible for us to warn you of every message before you see it. Be cautious and suspicious. If you ever have a question or suspicion, don’t hesitate to contact the Help Desk.

 

No Free Pianos, No Free Welding Equipment

We’ve seen a recent uptick in fraudulent emails that look like they’re coming from members of the Bryn Mawr community and offer free things like pianos or welding equipment. Please mark them as phishing and don’t respond.

Instructions for marking emails as Junk (or Phishing) are available here: https://askathena.brynmawr.edu/help/malware-spam-email-phishing

Contact the Help Desk with questions: help@brynmawr.edu or 610-526-7440

New Zoom Features Coming Soon

We are delighted to announce that new features will begin rolling out to Bryn Mawr Zoom accounts in the coming weeks:

  • Everyone will get access to Zoom Scheduler, an appointment-booking app for in-person and Zoom meetings, including team appointment bookings like next available round robins.
    • Individuals and departments who subscribe to platforms like Calendly or Book with Me may want to migrate to Zoom Scheduler but can wait until it is convenient to do so.
    • LITS will provide detailed migration information and support starting in May.
  • Faculty and staff will be able to host Zoom Webinars with up to 500 participants in addition to Meetings with up to 300 participants.
  • Note you will need to log into the Zoom web portal to access these features. (The Zoom desktop and mobile apps have more limited features and the integrations with Moodle and Outlook are designed for Zoom Meetings only.)

There will be no downtime and no change in how Zoom Meetings work.

Please contact the Help Desk at help@brynmawr.edu or 610-526-7440 if you have questions or concerns.

RESOLVED: Emergency VPN Maintenance, TODAY at 9am – 12pm

Update, 10:48am: The patch has been applied and the VPN is back up and running. Please contact the Help Desk with any oddities or lingering issues.

A new security patch has been released for the VPN and LITS needs to install it as soon as possible to help ensure the security of our network. The VPN will be unavailable starting at about 9am. We will get everything back up as soon as we are able.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.

 

RESOLVED: Intermittent Phone Issues in Old Library (including Carpenter Library)

Update, 11:30am: All phone issues have been resolved. Please report any lingering issues or oddities to the Help Desk.

This morning, community members began experiencing intermittent phone issues in Old Library, including Carpenter Library. LITS is working on getting phones fully back in service as quickly as possible. Thank you in advance for your patience.

Please reach out to the Help Desk with any questions: help@brynmawr.edu

RESOLVED: Wireless Network in Old Library (including Carpenter Library) Unavailable

Update, 4/3 at 9:20am: Internet access in Old Library and Carpenter Library has been restored. Please report any lingering issues to the Help Desk.

This morning, the wireless network in Old Library (including Carpenter Library) stopped working. LITS is working to diagnose and resolve the issue as quickly as possible. Thank you in advance for your patience.

Please contact the Help Desk with any questions: help@brynmawr.edu or 610-526-7440.